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Recensioni per Mercure Melbourne Treasury Gardens

4 out of 5
Mercure Melbourne Treasury Gardens
13 Spring Street, Melbourne, VIC

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 363 su 1001 recensioni" "
Valutazione di 8 - Buono. 462 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 120 su 1001 recensioni" "
Valutazione di 4 - Scarso. 45 su 1001 recensioni" "
Valutazione di 2 - Terribile. 11 su 1001 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

7,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

Recensioni

6/10 Soddisfacente

Enrico

Mi è piaciuto: Pulizia e comfort della camera
Recommended, good value for the price
Good value for the price, perfect location in the city center, beautiful view on Treasury Gardens (my room at least)

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Il nostro soggiorno è stato molto breve, ci vorrebbero almeno tre giorni per visitarla. Consigliamo una visita a Santa Kilda, quartiere davvero molto carino raggiungibile con il tram dal centro città. Dopo il tramonto abbiamo visto molti pinguini alla fine del molo. Consigliatissimo.

8/10 Buono

Corrado, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Buon hotel in centro
Il mio soggiorno in questo hotel e' stato certamente positivo. La posizione centrale mi ha consentito di raggiungere a piedi alcuni dei migliori obiettivi della visita di Melbourne.Inoltre a 100 metri inizia la ZONA VERDE dove per lunghi tratti puoi viaggiare gratis su tutti i tram. Quanto a negozi,stores,bar e ottimi ristoranti nelle immediate vicinanze , non c'è che l'imbarazzo della scelta!
Risposta di Guy, il giorno 23 gen 2016
Dear Corrado, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. regards Guy Marinucci General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were really friendly and helpful. Asked for some takeaway to be heated up; they ended up sending a microwave to our room which was useful. Location was near the free tram stop. Had a good view overlooking the park. It's a pity they are closing the hotel!
Soggiorno di 6 notti ad agosto 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and modern. Good location, simple check in and check out process
Soggiorno di 1 notte ad agosto 2019
Risposta di a, il giorno 26 ago 2019
Dear Sir/Madam, Thank you for taking the time to share your feedback. Kind regards Andrew

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a very comfortable stay, however parking was terrible amd expensive.
Soggiorno di 1 notte ad agosto 2019
Risposta di a, il giorno 26 ago 2019
Dear Sir/Madam, Thank you for taking the time to share your feedback. Kind regards Andrew

8/10 Buono

cindy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 21 ago 2019
Dear Cindy, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was poorly appointed and not well cleaned. Staff were uninterested in caring for guests and do the bare minimum Breakfast was inedible.
Soggiorno di 1 notte ad agosto 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 18 ago 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 18 ago 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Erica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Our second star at the Mercure and we had a larger room which was great when travelling with the family. The service was great, particularly from David at reception, thanks!
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 13 ago 2019
Dear Erica, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and modern. Friendly and helpful staff. Close walking to Rod Laver. Easy car parking. Lots of cafes and bars nearby. Great place to stay.
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 13 ago 2019
Dear SIr/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the location as well as the friendly staff.
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 11 ago 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 11 ago 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
+ staff were pleasant and helpful + central location - hotel and room tired - room very poorly lit (dark and gloomy) - room very poorly designed (appearance and, especially, functionality) .
Soggiorno di 2 notti ad agosto 2019
Risposta di Andrew, il giorno 6 ago 2019
Dear Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

4/10 Scarso

Graham

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disappointing
Nice position, but overpriced. Tiny TV set with free-to-air and Foxtel movie/sports channels only. Neither breakfast no parking included. And the wifi was supposed to be free, but the in-room instructions said it wasn't. I've stayed at other hotels in this chain, and they were both cheaper and better.
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 5 ago 2019
Dear Graham, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. Please note that WIFI is complimentary in the room for all guests 24 hours per day. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2019
Risposta di Andrew, il giorno 4 ago 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 4 ago 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
What I liked: the customer service was excellent and the buffet breakfast/restaurant was very nice. The beds are very comfortable. What I didn’t like: the rooms are dated and bathrooms had mouldy walls and black sludgy mould around the sinks. Not worth the 4 star ratings. The aircon/heater was unsightly in the rooms and took up too much space. Tv was very small.
Soggiorno di 2 notti a luglio 2019
Risposta di Andrew, il giorno 30 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to the MCG and lovely Carlton Gardens. Rooms are clean and staff friendly
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 25 lug 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Gaz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fabulous location, give free upgrade overlooking park, meals good, great hotel
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 25 lug 2019
Dear Gaz, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 4 notti a luglio 2019
Risposta di Andrew, il giorno 23 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All very pleasing and comfortable and clean and that’s it. Was only the night.
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 21 lug 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Staff were excellent. Breakfast buffet was nice and the kids ate for free. Located opposite treasury gardens and next to Flinders lane, had fun exploring both. Hotel room was just a hotel room, nothing fancy.
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 18 lug 2019
Dear SIr/Madam, Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 14 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 14 lug 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Great access to city, MCG and events.staff pleasant. Restaurant good though our dinner order was served incorrect.. facility nlooking old and maybe needs refurbishment for a good inner city hotel
Soggiorno di 3 notti a luglio 2019
Risposta di Andrew, il giorno 14 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 10 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. Your feedback is extremely important to us and will be discussed with the Team to ensuring that we are constantly improving. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is very well located. The rooms are very very small even when you compare them with European hotels. The lady that cleaned the rooms did not collect all the garbage and the room was not properly clean.
Soggiorno di 2 notti a luglio 2019
Risposta di Andrew, il giorno 10 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

CHUI LING

Mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a luglio 2019
Risposta di Andrew, il giorno 14 lug 2019
Dear Chui Ling, Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Location is great. Our family room had two queen size beds, clean, roomy, good price. The standout for me is the staff - all Accor staff are so consistently well-trained and naturally friendly. Its a testament to the company.
Soggiorno di 1 notte a giugno 2019
Risposta di Andrew, il giorno 9 lug 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, great location. Yummy breakfast and very friendly staff.
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 9 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Alex

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay for our family
Nice family trip, convenient for the kids show, park and shopping. Unfortunately there was a problem with the payment for the Wilson Car Park....we were charged /validated by Mecure for the 1 day and when we went to pick up our vehicle it didn't recognize the validation so we needed to pay $85 to get the car out of Wilson parking. Mecure staff were good they submitted the paperwork for Wilson to refund the money....now waiting
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 8 lug 2019
Dear Alex, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2019
Risposta di Andrew, il giorno 7 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

JOANNE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2019
Risposta di Andrew, il giorno 7 lug 2019
Dear Joanne, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 1 notte a giugno 2019
Risposta di Andrew, il giorno 7 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

JG, BRISBANE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were brilliant & went out of their way to make us feel welcome.
Soggiorno di 4 notti a giugno 2019
Risposta di Andrew, il giorno 7 lug 2019
Dear JG, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Exceptionally clean. Great location. Staff were very friendly and helpful. Offered everything that we needed.
Soggiorno di 1 notte a luglio 2019
Risposta di Andrew, il giorno 7 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It was very deceiving in the photographs. My room was very small. Also, the price for parking was not disclosed when I booked and had to pay an extra $40 per day for parking-which was off site. Staff friendly and room clean, but generally disappointed.
Soggiorno di 2 notti a luglio 2019
Risposta di Andrew, il giorno 4 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. Your feedback is extremely important to us and will be discussed with the Team to ensuring that we are constantly improving. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2019
Risposta di Andrew, il giorno 4 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Great location to the MCG. Breakfast was simple but very nice. Don't think the restaurant was for families in the evening. however, plenty to choose from nearby. Clean tidy and friendly staff
Soggiorno di 2 notti a giugno 2019
Risposta di Andrew, il giorno 4 lug 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
great location. friendly service. lack of lighting in room.
Soggiorno di 2 notti a giugno 2019
Risposta di Andrew, il giorno 4 lug 2019
Dear Sir/Madam, Thank you for taking the time to share your feedback about your recent experience at Mercure Melbourne Treasury Gardens. It is imperative that we constantly seek feedback from our guests to continually monitor and improve our product and service, therefore your feedback is very important and will be taken on board. We look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I thought it was fantastic! I arrived in late/ early morning. Last minute.com.au takes too long to let the hotel know of my booking. Make sure you call ahead if you’re booking within 24 hours. They were very accommodating even though they were fully booked. They even gave me $10 off breakfast buffet which I thought the food was great for a mid priced hotel. Great bed. Great linen. Grateful for the service! I
Soggiorno di 1 notte a giugno 2019
Risposta di Andrew, il giorno 1 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

Hugh, Wodonga

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Have stayed at this Hotel many times over past years. Its CBD location, excellent service and good facilities keep me coming back.
Soggiorno di 1 notte a giugno 2019
Risposta di Andrew, il giorno 1 lug 2019
Dear Hugh, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location in the centre of Melbourne. Tidy rooms and was great for a one-night stay.
Soggiorno di 1 notte a giugno 2019
Risposta di Andrew, il giorno 1 lug 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Eccellente

DB

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great value stay for family of three in a twin queen room. Room was quiet and clean with everything you need for a night in the city. Close to some fab restaurants, the MCG ( we went for the footy), shops and parks. Easy check in and out. Hits the spot between an ibis and the Sheraton. Only complaint was quilt was too narrow for queen bed but there was a huge blanket in the wardrobe. Would recommend room for family of 4.
Soggiorno di 1 notte a giugno 2019
Risposta di Andrew, il giorno 24 giu 2019
Dear DB, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Not Good place at all...Failed in all aspects
No onsite parking so park on the street in the city ;-), do check in,and then take your car to Wilson parking next block and walk bac to hotel... that day was freezing cold and raining at night and same raining next day so arrived to the car wet before going work.... Rooms are outdated and I complained they are like a cage and giving you a depression feeling. Breakfast is awful and waste of money...just couldn't continue my food...
Soggiorno di 1 notte a giugno 2019
Risposta di Andrew, il giorno 23 giu 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was great. Downstairs bar situated opposite Treasury Gardens, nice view.
Soggiorno di 1 notte a marzo 2019
Risposta di Andrew, il giorno 23 giu 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked the location Didn’t like that tissue box was empty on arrival and not replaced at the next morning clean
Soggiorno di 2 notti a giugno 2019
Risposta di Andrew, il giorno 23 giu 2019
Dear SIr/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Internet was slow. Service at the restaurant was terrible. Ironing Board in the room was broken. Next door noise was atrocious.
Soggiorno di 2 notti a giugno 2019