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Recensioni per Oaks Melbourne on Lonsdale Suites

4.5 out of 5
Oaks Melbourne on Lonsdale Suites
23 33 Lonsdale St, Melbourne, VIC

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 1119 su 2591 recensioni" "
Valutazione di 8 - Buono. 1106 su 2591 recensioni" "
Valutazione di 6 - Soddisfacente. 226 su 2591 recensioni" "
Valutazione di 4 - Scarso. 98 su 2591 recensioni" "
Valutazione di 2 - Terribile. 42 su 2591 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
oaks on lonsdale
un alloggio pratiacamente perfetto...camera al 28° piano...non vi dico che panorama!!! non potevamo fare scelta migliore

8/10 Buono

Emma

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Good size apartment, easy walking distance to MCG and CBD.
Soggiorno di 2 notti ad aprile 2024
Risposta di Oaks Management, il giorno 26 apr 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Eccellente

Russell

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff were very polite and friendly and very helpful.The room was well equiped with for cooking and the bed was very comfortable. We were very happy with this accomodation.
Soggiorno di 1 notte ad aprile 2024
Risposta di Nethmi, il giorno 6 apr 2024
Dear Robert,Thank you for your excellent feedback following your stay at Oaks on Lonsdale. We are delighted to read that you found the customer service to be up to par and that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind Regards Oaks Management

10/10 Eccellente

regina

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Love staying at this hotel. Staff are friendly and rooms are always immaculate
Soggiorno di 2 notti a marzo 2024
Risposta di Oaks Management, il giorno 31 mar 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient and was happy with our room kitchen facilities. As regards the cleanliness, please accept our apologies as this is not indicative of our usual high standard of service. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

4/10 Scarso

Corinna

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was dirty, missing items in room & TV didn’t work. Very disappointed considering it cost more than triple normal rate😡
Soggiorno di 2 notti a marzo 2024
Risposta di simranjit, il giorno 29 mar 2024
Dear Corinna,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. We do trust that we may have the opportunity to welcome you back again.Kind RegardsOaks Management

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a marzo 2024
Risposta di simranjit, il giorno 22 mar 2024
Dear Stephen,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management

8/10 Buono

JUSTIN

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Is was quiet and conveniently located.
Soggiorno di 5 notti a marzo 2024
Risposta di simranjit, il giorno 19 mar 2024
Dear Justin,We are truly pleased to read that your experience at Oaks on Lonsdale was most enjoyable. We have shared your kind feedback with the team. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management

10/10 Eccellente

rie

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
何も不自由なかったです。広いお部屋で最高でした
Soggiorno di 2 notti a febbraio 2024
Risposta di Oaks Management, il giorno 2 mar 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

4/10 Scarso

Nicolas

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dont kid yourself its a 2 star property at best
Soggiorno di 2 notti a febbraio 2024
Risposta di Oaks Management, il giorno 2 mar 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Eccellente

Michelle

Viaggio di coppia
Mi è piaciuto: Servizi
Enjoyed our stay. Walking distance to St Vincent’s for my husband. Great with IGA next door. Great experience thank you
Soggiorno di 4 notti a febbraio 2024
Risposta di Oaks Management, il giorno 2 mar 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Eccellente

Law

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Friendly staffs, amazing city view
Soggiorno di 2 notti a febbraio 2024
Risposta di Oaks Management, il giorno 22 feb 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Buono

Rafelina

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Oaks Management, il giorno 22 feb 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Soddisfacente

LYNNE, Driver

Viaggio di coppia
Mi è piaciuto: Pulizia
The property was close to Bourke St for shopping and restaurants. Also very close to Parliament train station and a short walk to the free city tram. The apartments themselves, although clean, are very tired looking. They could do with a lick of paint and a renovation. Shower was over the bath and although they provided a bathmat, hubby still slipped. Bath was very slippery. Switched on dishwasher as per instructions however at end of cycle dishes were still dirty so had to handwash. Used combined washer dryer however clghes were still wet so had to hang around room. Once again, set as per instructions. There is only an aircon in living area so had to leave bedroom door open for air to flow through. No fans at all. Would probably look for something better next time!
Soggiorno di 4 notti a gennaio 2024
Risposta di Oaks Management, il giorno 5 feb 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

10/10 Eccellente

Jenny

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Loved my stay there. Had a stunning view from my balcony
Soggiorno di 3 notti a gennaio 2024
Risposta di Oaks Management, il giorno 5 feb 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Buono

YUKI

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
全豪オープン期間中に4泊5日で利用しました。 サザンクロス駅から徒歩25分、メルボルンパークまで徒歩20分ほどです。 受付の方は皆さんフレンドリーで、とても良い印象でした。 部屋のシャワーが弱いのとバスタブが浅いためお湯を溜めても半身浴しかできない点が残念でした。 近隣にコンビニやQV(大型ショッピングモール)があるので、買い物や食事には困りません。 風呂設備以外は満足でしたので、次回滞在の際も利用させていただきたいと思います。
Soggiorno di 4 notti a gennaio 2024
Risposta di Oaks Management, il giorno 5 feb 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

10/10 Eccellente

Antje

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Wir haben als vierköpfige Familie eine Suite mit zwei separaten Apartments gemietet. Ein Apartment hatte zwei Einzelbetten sowie Küchenzeile und Bad. Das andere Apartment war um einiges größer und hatte ein abgetrenntes Schlafzimmer, eine offene Küche und einen großen Ess- und Wohnbereich, Bad sowie einen Balkon. Die Unterkunft war sehr gut eingerichtet und sauber. Wir haben uns dort sehr wohlgefühlt. Das Empfangspersonal war immer freundlich und hilfsbereit.
Soggiorno di 2 notti a gennaio 2024
Risposta di Oaks Management, il giorno 27 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Buono

Maria

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Great location and good size apartments
Great location..great space in apartments. Starting to look tired. But very affordable
Soggiorno di 3 notti a gennaio 2024
Risposta di Oaks Management, il giorno 27 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Soddisfacente

Carolyn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Like the close proximity to the CBD. Bath tub/shower very slippery and unsafe. Our bedroom reeked of cigarette smoke on arrival so we left all windows and balcony sliding door wide open for the time we were there. Monday morning at 1am excessive noise from the floor above as someone was hosting a party and out on the balcony for ages.
Soggiorno di 2 notti a gennaio 2024
Risposta di Oaks Management, il giorno 27 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Eccellente

Katrina

Mi è piaciuto: Pulizia e comfort della camera
Perfect location
Excellent location, great reception staff - easy to get everywhere in CBD.
Soggiorno di 2 notti a gennaio 2024
Risposta di Oaks Management, il giorno 27 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Eccellente

Deborah

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great hotel. Close to station & easy walk to tennis centre. Great views of city at night.
Soggiorno di 2 notti a gennaio 2024
Risposta di Oaks Management, il giorno 27 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Eccellente

regina

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I love all Oaks properties but Oaks on Lonsdale is definately my favourite. Staff are super helpful, polite and friendly. My room had a noisy duct and they upgraded me for free as I wasn't able to sleep from the noise all I have very sensitive hearing. That's was no issue and staff were just Lovely about it. I was able to park earlier and look around the city until my room was ready also. 10/10
Soggiorno di 1 notte a gennaio 2024
Risposta di Oaks Management, il giorno 27 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks ManagementDear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Buono

Robert

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Oaks Management, il giorno 19 gen 2024
Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon.Best Regards,Oaks Management

8/10 Buono

jacqueline

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Clean and well located but a little tired looking.
Soggiorno di 4 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

6/10 Soddisfacente

Jannette

Non mi è piaciuto: Condizioni e dotazioni della struttura
This property is upper end of town meaning it’s not noisy with traffic. It is older property and needs a bit of work done in the room ie; painting updated mattress. The staff were helpful. It’s close to public transport. It was a good price.
Soggiorno di 3 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

8/10 Buono

Rachel

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Buono

mario

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Is very central, have nice cafes, restaurants and shops close by and very close to public transport.
Soggiorno di 5 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

4/10 Scarso

Rob

Soggiorno di 1 notte a gennaio 2024
Risposta di Oaks Management, il giorno 19 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

8/10 Buono

Jarrod

Viaggio con la famiglia
Good location
Soggiorno di 2 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Soddisfacente

James

Very handy and reasonably priced, but rooms and hotel are quite worn. The rooms offer the barest necessities but were clean enough as was the linen. Service at reception was excellent. WiFi is terrible
Soggiorno di 3 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

8/10 Buono

Peter

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Enjoyed our stay. Apartment had everything you needed.
Soggiorno di 3 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

4/10 Scarso

Tatjana

Viaggio con la famiglia
Good location. Stayed 3 nights in 2 bedroom apartment with no house keeping. Second bedroom doesn’t have a window so it felt like a cupboard, only one aircon in the living room which is not sufficient. The first night toilet broke down, you could not flush it. After 2 hours they fixed it but it was still not working properly. Could not give us another room as nothing was available. When we got into the room there was not enough towels and toiletries (3 adults) they provided less than 2 of each for all of us. Also you have to beg for clean towels and extra toiletries. Don’t bother even asking for coffee, tea or milk. In my opinion it is reasonable to expect clean towel for each adult each day as there is nowhere to hang them to dry ( unless they expect you to wash them yourself?) Would not stay there again.
Soggiorno di 3 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Eccellente

Nazih

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Soddisfacente

sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good place to stay when going to the theater. Check in took 25mins and no real explaination as to what the problem was when asked.. parking is $39 per night which is ridiculous as they own the oarking lot
Soggiorno di 2 notti a gennaio 2024
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

10/10 Eccellente

Jungbin

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Oaks Management, il giorno 17 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

2/10 Terribile

Raj

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023
Risposta di Oaks Management, il giorno 19 gen 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

6/10 Soddisfacente

Liz

Viaggio di gruppo
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very convenient to the city. We arrived shortly before 2pm check in and were advised our apartment was not ready as housekeeping were running behind and could we come back in 15 mins. Which was not a problem and came back 25 mins later and after a small wait our apartment was ready. We had booked a 2 bedroom executive apartment. The 'apartment ' had 2 doors and we couldn't access either door with the card, housekeeping were still on the floor and they let us in one of the doors which turned out to be a studio apartment and the other a 1 bedroom apartment, which is not what we had booked and paid in advanced for. The 1 bed apartment smelt of smoke, our shoes stuck to the floor and the kitchen was grimey. The studio apartment had hair on the bathroom floor. Returned to reception to lodge a complaint to be informed by the manager that they were fully booked and couldn't move us. After further discussion's, he offered us to reclean the 'apartments ' to which we stated that the smell of smoke would still be there. He then offered us 2 one bedroom apartments. After discussing the matter privately we were going to accept these apartments when suddenly a 2 bedroom apartment became 'available '. We inspected this apartment and we satisfied but this is the apartment that we booked and paid for in the first place. The apartment was comfortable albiet lacking in utensils in the kitchen and very tired in the fixture and fittings Will rethink staying here again in the future
Soggiorno di 2 notti a dicembre 2023
Risposta di don, il giorno 31 dic 2023
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

8/10 Buono

Jack

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 9 notti a dicembre 2023
Risposta di simranjit, il giorno 25 dic 2023
Dear Jack,Thank you for taking the time to share your recent experience at Oaks Melbourne on Lonsdale. Your feedback is truly appreciated. We do hope will have the opportunity to welcome you back again soon.RegardsOaks Management

10/10 Eccellente

Zac

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very spacious as a 2 bedroom apartment. Great value, fantastic location for the theatre. Friendly helpful staff. A new favourite for Melbourne staycations.
Soggiorno di 1 notte a dicembre 2023
Risposta di don, il giorno 22 dic 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Eccellente

D

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a dicembre 2023
Risposta di simranjit, il giorno 17 dic 2023
Dear guest,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.RegardsOaks Management

6/10 Soddisfacente

Jaskarandeep

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Bedroom was smelly and it wasn’t a pleasant stay.
Risposta di simranjit, il giorno 18 feb 2024
Dear Jaskarandeep,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. We would be delighted to have the opportunity to welcome you back again.RegardsOaks Management

8/10 Buono

Angela

Viaggio con la famiglia
Mi è piaciuto: Servizi
This is a fantastic location but the rooms could be cleaner and the fans in the bathroom and ensuite were not working. I would recommend getting a room with a balcony view. Overall it was a great stay.
Soggiorno di 3 notti a dicembre 2023
Risposta di simranjit, il giorno 17 dic 2023
Dear Angela,Thank you for your feedback following your recent stay at Oaks on Lonsdale. We appreciate your feedback on areas for improvement. We are pleased to read that your experience overall was enjoyable. We look forward to having the opportunity to welcome you back again soon.RegardsOaks Management

4/10 Scarso

Brooke

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The location was the best thing about the property and the view from the 27th floor. The room wasn’t clean there was mud on the walls, the kitchenette had water damage. There was no smoke alarm in the room that was working (which I thought was illegal) it had obviously been taken away as the sign on the sensor said “not working until replaced”. The bed was ok but very old as the mattress’ had sunk in the middle so it wasn’t really a king size bed it was just two singles shoved together. The lighting in the bathroom was so bad you couldn’t see to do make up. Only one lift was working which is fine, but you didn’t have to scan to get to your floor so anybody can go anywhere, which is not secure or safe. The carpets in the lift lobby were all torn and just had tape covering up the holes. It was overall ok just not to the standard you’d expect from an oaks
Soggiorno di 2 notti a novembre 2023
Risposta di Simranjit, il giorno 3 dic 2023
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not live up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Eccellente

Gaye

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was so close to great shopping and just around the corner from the Princess Theatre.
Soggiorno di 2 notti a novembre 2023
Risposta di simranjit, il giorno 24 nov 2023
Dear Gaye,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Kind regards,Oaks Management

4/10 Scarso

Colette

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room stank of cigarettes. Walls and tiles dirty. Only one lift work and takes a long time to arrive. Indian older man on front desk dismissive and unhelpful.
Soggiorno di 2 notti a novembre 2023
Risposta di simranjit, il giorno 24 nov 2023
Dear Colette,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. As this is not indicative of our usual high standard of service, we would truly appreciate the opportunity to welcome you back. Kind RegardsOaks Management

8/10 Buono

George

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
NO real problems. We thought the staff were especially welcoming
Soggiorno di 1 notte a novembre 2023
Risposta di Imanya, il giorno 10 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Buono

Rick

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice place, a bit outdated, overall good
Soggiorno di 1 notte a novembre 2023
Risposta di Imanya, il giorno 7 nov 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to write a review! We are so delighted to hear that you enjoyed your stay. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We look forward to welcoming you back to our hotel soon. Best RegardsOaks Management

10/10 Eccellente

Melissa

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The view was amazing from the sky high apartment. Room was clean, location was great as close to everything and easy to get Ubers. The IGA next door was super convenient.
Soggiorno di 2 notti a ottobre 2023
Risposta di Imanya, il giorno 4 nov 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Buono

Brad

Soggiorno di 2 notti a ottobre 2023
Risposta di simranjit, il giorno 24 nov 2023
Dear Brad,Thank you for your feedback following your recent stay at Oaks on Lonsdale. We are delighted to know that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Regards,Oaks Management,

10/10 Eccellente

Darren

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice stay at this hotel which is located close to princes theatre some nice restaurants, train station and grocery stores. Room was well equipped with a nice view. The room has no extra blankets so first night not much sleep as it was cold, one of the bathroom sinks was not draining and the toilet seat was loose but the shower was amazing. Would stay again.
Soggiorno di 2 notti a ottobre 2023
Risposta di Oaks Management, il giorno 29 ott 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management