Reception

Recensioni per Days Inn by Wyndham West Memphis

2 out of 5
Days Inn by Wyndham West Memphis
1100 Ingram Blvd/I-40, I-40 Exit 279A & I-55, West Memphis, AR

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 308 su 1011 recensioni" "
Valutazione di 8 - Buono. 268 su 1011 recensioni" "
Valutazione di 6 - Soddisfacente. 158 su 1011 recensioni" "
Valutazione di 4 - Scarso. 139 su 1011 recensioni" "
Valutazione di 2 - Terribile. 138 su 1011 recensioni" "

6,8/10

Pulizia

7,8/10

Personale e servizio

6,6/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Silvia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2023
Risposta di General Manager Amy Pitman, il giorno 22 mag 2023
Thank you for your review. We are glad that you enjoyed your stay with us. Please come back and see us again.

6/10 Soddisfacente

Quindon

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 13 mag 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Eccellente

Emberly

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 13 mag 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Eccellente

Emberly

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast
Soggiorno di 6 notti a maggio 2024
Risposta di Sophia CSR, il giorno 13 mag 2024
Dear Guest,We are happy to see this 5-star rating and glad that you liked our breakfast offerings. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Scarso

Jennifer

Non mi è piaciuto: Condizioni e dotazioni della struttura
When we got there, the lobby was locked, and we had to get our key and check in through a partially shattered plexiglass slide-under window. Very worn out property. Pot smell overwhelming. One bed seemed to no longer have working springs. Clean sheets at least. Staff did their job, no complaints about them. Just dilapidated premises.
Soggiorno di 4 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 13 mag 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terribile

Sheila

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Hello, I have had someone ask me to check out this morning and now another guest come assigned to the room I'm already in which is 256 we paid for today to leave tomorrow
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Jack

Mi è piaciuto: Personale e servizio
Liked the friendliness.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 13 mag 2024
Dear Guest,Thank you for your positive feedback regarding the friendliness of our staff. We strive to provide exceptional service with a welcoming atmosphere. We appreciate your recognition and hope to continue exceeding your expectations during future stays.

10/10 Eccellente

Crystal, Shiloh

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very nice and clean
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Scarso

Gino, Collingwood

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property is old and dirty and needs to be completely redone.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Our apologies for any issues in cleanliness that you encountered. Your concerns have been noted and forwarded to our team for improvement. We would value another chance to impress you and we wish you safe travels.

10/10 Eccellente

sheila

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
While on vacation we stayed at several motels, Days was the nicest motel and the cheapest of all. We will stay at Days from now on.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,We're delighted to hear that you had a positive experience during your stay with us at Days! Providing exceptional service at a great value is our goal, and we're delighted to know we exceeded your expectations. Thank you for choosing us, and we look forward to welcoming you back on your future vacations!

10/10 Eccellente

Emberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 5 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Eccellente

Courtney

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access to freeway
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Thank you for choosing us for your recent stay. We are glad that you liked our convenient location. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.

10/10 Eccellente

Renato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I could hear people from the next door...
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,A hearty thanks for your rating. We will take appropriate measures to improve the sound insulation of our hotel rooms. We hope to welcome you back during your next visit to our area.

4/10 Scarso

Logan

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Terrible. We were not expecting anything fancy, but we expected it to be modern and clean. It was neither. Room was in poor condition with wires hanging out from under the TV and other electronics. Outlets were torn up and exposed. Windows were caked with grime. Furniture was old and worn. Bed at least had new clean looking sheets and a wafer thin blanket. The doors to the rooms next to you have gaps at the bottom so you can hear the regular conversations of the people in the rooms next to you. Stay away. Did not feel especially safe.
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Thank you for sharing your concerns. We apologize for the condition of your room and any discomfort you experienced. Ensuring our guests' safety and comfort is our top priority, and we take your feedback seriously. We will address these issues promptly to improve our accommodations. We hope to have the opportunity to regain your trust in the future.

10/10 Eccellente

Emberly

Viaggio con la famiglia
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 Terribile

Marcela, zion

Viaggio di coppia
Non mi è piaciuto: Servizi
I didn’t like a thing, in fact my husband and I didn’t even stay on the property, left as soon as we went inside the room and it smelled horrible. Booked a different hotel the same day because the Days Inn was a dump.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,We apologize for the inconvenience and disappointment you experienced. Ensuring a comfortable stay is our priority, and we regret that we fell short during your visit. Your feedback will be addressed promptly to enhance our accommodations. We hope you'll consider giving us another chance in the future.

2/10 Terribile

BOB

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cable didn't work, tiolet didn't work, and a 2 inch cockroach. I was in the room 10 minutes. Had to go down the street to a comfort inn.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 28 apr 2024
Dear Guest,Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Scarso

Luis, Clarksville

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Lots of cockroaches. Clearly this property has hygiene problems.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 28 apr 2024
Dear Guest,I would like to apologize for the inconvenience you faced regarding the cockroaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

4/10 Scarso

Rick

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Location to the event I was going to was great. The room was noted a “non smoking” room but an ashtray and matches were provided. The room was obviously smoked in before I checked in . The linens reeked of cigarette smoke. No hot water when I checked in but didn’t bath til morning and it was hot then. Also exposed lighten in the shower area which was extremely dangerous. Then breakfast was cold. I had eggs, biscuits and gravy. One small milk, asked for more milk but ran out. I will not t stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. Rest assured, we take these issues seriously and will address them promptly to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Buono

Serhii, Goshen

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Not bad for a price
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 24 apr 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Soddisfacente

Rebecca, Windsor

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Toilet plugged when we arrived. Burnt out light bulbs. Bathroom door , floor and baseboards very dirty
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we will address these issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 Terribile

Andy

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The building are neglected and literally rotting. My room was filthy. I’m surprised Days Inn allows them to keep their franchise. The bed was comfortable.
Risposta di Sophia CSR, il giorno 20 apr 2024
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our team. We would value another chance to impress you and we wish you safe travels.

10/10 Eccellente

Jiri

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Good stay all around convenient close to the highway
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 18 apr 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terribile

Hana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Crawling with bed bugs
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 17 apr 2024
Dear Guest,We truly regret the inconvenience caused by this issue and never want our guests to have such a kind of experience. We have shared this feedback with the concerned staff to address the pest problem. Hopefully, you will give us another chance next time you are in the area.

8/10 Buono

David

Mi è piaciuto: Pulizia
Location is near the Southland casino and just
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Dear Guest,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Our Team hopes to earn your business in future travels.

4/10 Scarso

Alice, Orlando

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muddy floors and mold in bathroom, not well maintained. Very limited breakfast, unhelpful staff.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 14 apr 2024
Dear Guest,It is saddening for us to read about your recent experience with us. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

6/10 Soddisfacente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Breakfast was below average. Opened at 5 am and I came at 5:45 am. They were out of all hot items. No staff around. Left 15 minutes later with little eating. Still no staff in kitchen area.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 10 apr 2024
Dear Guest,We apologize for the inconvenience you experienced with our breakfast service. Rest assured, we will address this issue promptly to ensure a better experience for our guests in the future. We hope to serve you better next time and are looking forward to welcoming you again soon.

4/10 Scarso

Takisha

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 10 apr 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Scarso

Benjamin

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terribile

Dawn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Front desk was nice and professional. The room might not have been dirty, but peeling paint, rusted lamps, and cockroaches made it feel pretty icky.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 7 apr 2024
Dear Guest,We appreciate your positive feedback regarding our front desk staff. However, we apologize for the inconvenience faced by you. We have forwarded your feedback to our team for improvements. We hope to serve you better next time.

6/10 Soddisfacente

Kim

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loud from the road, shower busted , dirty
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 2 apr 2024
Dear Guest,We are sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terribile

Kaitlyn

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 1 apr 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Soddisfacente

Nancy

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 1 apr 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Scarso

Rosalinda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Great deal... nice staff... but sketchy area. 1st day- Our Room Flooded during the storm, 2nd day- A whole day with no tv... And 3rd day- a big fat roach in the tub. Blehhhh
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 30 mar 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Rest assured, we take these matters seriously and are addressing them promptly. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit.

4/10 Scarso

tatiana

Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 17 apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Soddisfacente

Jalana

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The location was convenient. However, the room was in need of a good cleaning and major updating was needed.
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 28 mar 2024
Dear Guest,We're pleased that you appreciated our convenient location. Your suggestions are valuable, and we will certainly pass them along to our team to enhance our guest experience. We look forward to serving you again soon!

6/10 Soddisfacente

Virginia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
There's free breakfast till 9am. The people above us were loud and yelling at each other enough to make their toddler upset. You can hear almost everything going on around your room like it's happening in your room. Cheap room rental.
Risposta di Sophia CSR, il giorno 27 mar 2024
Dear Guest,Thank you for taking the time to share your experience. However, we are sorry for the disappointment you had with the noise from the neighbouring guests. We hope you consider us again the next time your travels bring you to our area.

10/10 Eccellente

Sherry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was great
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 26 mar 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Scarso

Tim

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Was just one night. This is a large U shape 2 story property. Not enough stairways for 2nd floor egress. Room was OK, floor sticky and dirty
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 26 mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Buono

Thomas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The building was an older looking building but not run down looking. You could tell it has been well maintained. The rooms were exceptionally clean and the furniture, refrigerator and other electronics were up to date. The staff was very friendly and the price very reasonable.
Soggiorno di 4 notti a marzo 2024
Risposta di Sophia CSR, il giorno 26 mar 2024
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

2/10 Terribile

Zachary

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was disgusting. No towels. Paint peeling. Ceiling falling down in shower. Boogers in multiple spots on wall. Snot smeared on headboard. Floor had two different spots looked like spilled soda. Ac unit shot sparks and fell out of the wall. We left and requested a refund. Stay far far away.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 24 mar 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Soddisfacente

Cindy

Viaggio con la famiglia
Older & not entirely clean. Only one thin blanket & uncomfortable bed.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 24 mar 2024
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you encountered during your stay. Rest assured, we are addressing these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an exceptional stay next time.

2/10 Terribile

Sherry

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
First off when i came in to check in i had problems with the desk clerk she was tryin to tell me that i didnt pay when i told her that i had already paid online so she as for my credit card so i can pay so she swipe it and knock my information out of their system so it took 3 hours before everything was fixed on top of that she put me in a room next door to some dogs which had me up all night long so i didnt get no sleep on top of that i was rushed out of me room that morning and i must say i always get rooms there but i dont think im going back no time soon
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 24 mar 2024
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Eccellente

Yvonne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 24 mar 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Eccellente

Donte

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 24 mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terribile

Larry

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I got to the room at 3:00pm.the toliet was not working so i reported it around 4:00pm.They did not send anyone to fix it until i reported it again on sunday.The telephone in the room was not working ,so i had to walk up to the office for everything.I ask for a room change because we were up until 0200am because of all the traffic going in and out of the room beside me and the dog in the room barking eveytime some knock on their door.The manager at the desk said to get a room change we would have to check out at 11:00 and wait until 3;oo for them to complete clean up and check back in. Then the heat went out in my room.We were able to change rooms after that.Never been to a hotel with such poor concern for a customer paying for a room. My compliant was about thing you expect at a hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 21 mar 2024
Dear Guest,I apologize sincerely for the disappointing experience you had during your stay. Your feedback is extremely valuable, and I'm sorry we fell short of your expectations. Rest assured, we will address these issues promptly to ensure improvements are made. Please accept our apologies, and we hope to have the opportunity to regain your trust in the future.

6/10 Soddisfacente

Jeanelle

Viaggio di coppia
The grounds and sidewalks could use a good power-washing. The rooms could use a thorough cleaning and exterminator. The walls could use fresh paint. The location was convenient and close to the highway and casino. The office staff was nice.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 19 mar 2024
Dear Guest,We are glad to know that you were pleased with the convenient location and staff. However, I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Soddisfacente

Patricia

Tired property, room floor was greasy/dirty as well as bathroom door had a spill on it. We slept okay and breakfast by 8pm was picked over and nothing was being refilled. There was no syrup left for the waffles and the orange juice was extremely watered down. The parking lot is rather dark and the area is not the best neighbourhood. We got a great deal so for what we paid the room was sufficient.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 19 mar 2024
Dear Guest,Our team has a high standard of hospitality and service, and we strive to give you the best experience at the best value. Thank you for the insight regarding your stay and we will surely forward your valuable feedback to our team for improvements. We hope to see you again in the future.

10/10 Eccellente

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was as expected and the front desk attendant wS super friendly and sweet!
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 18 mar 2024
Dear Guest,We appreciate your positive feedback regarding our front desk staff. We appreciate your kind words and hope to welcome you back soon for another pleasant stay.

10/10 Eccellente

Juanita

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Every time I go home to Memphis I’m booking my room there.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 15 mar 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.