Interni

Recensioni per Marquis Reforma Hotel Spa

4.5 out of 5
Marquis Reforma Hotel Spa
Paseo De La Reforma 465 Col Cuauhtemoc, Mexico City, CDMX

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 739 su 1002 recensioni" "
Valutazione di 8 - Buono. 156 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 55 su 1002 recensioni" "
Valutazione di 4 - Scarso. 28 su 1002 recensioni" "
Valutazione di 2 - Terribile. 24 su 1002 recensioni" "

9,8/10

Pulizia

9,6/10

Personale e servizio

9,0/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Michele

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti ad agosto 2022
Risposta di Quality Manager, il giorno 5 set 2022
Dear Miss Michele, Thank you for choosing Marquis Reforma Hotel & Spa on your recent stay in Mexico City. We were delighted to welcome you and offer you our hospitality. We are so happy to know we met your expectations. We appreciate your preference, and we look forward to welcoming you soon again. Yours sincerely, Sara Lizarraga

8/10 Buono

Michele

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 6 notti a settembre 2021
Risposta di Quality Manager, il giorno 14 set 2021
Dear Miss Michele, Thank you for your visit and for letting us know about your experience with us. To Marquis Family it was a pleasure to welcome you and offered the service you deserve. Thank you for giving us the opportunity to host you. We look forward to welcoming you soon again. Yours sincerely, Sara Lizarraga

10/10 Eccellente

Bruk

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Very walkable, in property jazz bar and many dining options around
Soggiorno di 2 notti a febbraio 2024
Risposta di Quality Manager, il giorno 14 mag 2024
Dear Mr. Bruk,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa.It was a pleasure for the Marquis Family to welcome and pamper you with our team's hospitality. We are delighted to hear that you enjoyed the ambiance of the Heritage Bar.As you mentioned, our property's location allows our guests to easily visit interesting places near the hotel. We are thrilled that you found this aspect enjoyable.Thank you for choosing us for your stay. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

JORGE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Una atención excelente de todo el personal del hotel, gente muy amable y servicial muy recomendable
Soggiorno di 2 notti a maggio 2024
Risposta di Gerente de Calidad, il giorno 14 mag 2024
Estimado Sr. Jorge:Gracias por su visita a Hotel Marquis Reforma & Spa y por tomarse unos minutos de su valioso tiempo para compartirnos su opinión.Nos sentimos muy complacidos de saber que las instalaciones de nuestra propiedad superaron sus expectativas, ya que nuestra misión es brindarle cómodas instalaciones para que su estancia fuera placentera.Para la familia Marquis fue un placer tenerlo como huésped y brindarle nuestra hospitalidad.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

Alberto

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy finas instalaciones
Soggiorno di 1 notte a maggio 2024
Risposta di Gerente de Calidad, il giorno 14 mag 2024
Estimado Sr. Alberto:Gracias por su visita a Hotel Marquis Reforma & Spa y por tomarse unos minutos de su valioso tiempo para compartirnos su opinión.Nos sentimos muy complacidos de saber que las instalaciones de nuestra propiedad superaron sus expectativas, ya que nuestra misión es brindarle cómodas instalaciones para que su estancia fuera placentera.Para la familia Marquis fue un placer tenerlo como huésped y brindarle nuestra hospitalidad.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia
Soggiorno di 4 notti a maggio 2024
Risposta di Quality Manager, il giorno 14 mag 2024
Dear Mr. Matthew,Thank you for choosing to stay at Marquis Reforma Hotel & Spa.It was our pleasure to welcome you and extend our hospitality during your visit.We look forward to hosting you again the next time your travels bring you to the city.Yours sincerely,Sara Lizarraga

10/10 Eccellente

ALFREDO

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful hotel. Exceptional gym. Big, comfortable room. I got an upgrade and it was a wonderful room. Totally recomended
Soggiorno di 2 notti a maggio 2024
Risposta di Quality Manager, il giorno 14 mag 2024
Dear Mr. Alfredo,Thank you for allowing us the opportunity to host you during your recent stay in Mexico City.At Marquis Reforma, we take pride in providing high-quality service and catering to the needs of each and every guest. We are delighted to hear that our efforts to make your stay memorable were successful. Your recommendation means a great deal to us.Thank you for choosing Marquis Reforma as your home away from home. We look forward to welcoming you back soon.Warm regards,Sara Lizarraga

10/10 Eccellente

Jennifer

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great experience
Soggiorno di 3 notti a maggio 2024
Risposta di Quality Manager, il giorno 11 mag 2024
Dear Miss Jennifer,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know you lived a great experience with us, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Carlos Alberto, Ciudad Juarez

Soggiorno di 2 notti a maggio 2024
Risposta di Gerente de Calidad, il giorno 9 mag 2024
Estimado Sr. Carlos Alberto:Gracias por su visita al Hotel Marquis Reforma & Spa.Nos complace enormemente haber sido sus anfitriones y haberle brindado nuestra hospitalidad.Valoramos su valioso tiempo para evaluar nuestros productos y servicios. Por ello, nos complace saber que cubrimos sus expectativas, ya que nuestra misión es hacerlo sentir como en casa.Agradecemos su preferencia y esperamos con entusiasmo la oportunidad de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

Edgar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the low price, Marquis Reforma gave us the best room and service! And the location is prime!
Soggiorno di 4 notti ad aprile 2024
Risposta di Quality Manager, il giorno 9 mag 2024
Dear Mr. Edgar,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know you lived a great experience with us, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Alicia, Chicago

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel and the staff were lovely. I will stay here again.
Soggiorno di 3 notti a maggio 2024
Risposta di Quality Manager, il giorno 7 mag 2024
Dear Miss Alicia,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know you lived a great experience with us, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Hector

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is great except after a day after cleaning service doesn’t completely clean the room, no vacuum plus shower and toilet need to be completely clean and sanitized.
Soggiorno di 4 notti ad aprile 2024
Risposta di Quality Manager, il giorno 7 mag 2024
Dear Mr. Ferreira,Thank you for choosing to stay at Marquis Reforma Hotel & Spa during your recent stay in Mexico City.It was an-honor for the Marquis family to have had the opportunity to serve you and extend our hospitality.Regarding the housekeeping service, we value the time you have taken to share your feedback with us, as it provides us with valuable insights that we will use to continuously improve our services. We have shared your observations with the respective manager for their consideration and follow-up.We sincerely apologize for any inconvenience you may have experienced during your stay. Please rest assured that we are taking measures with our team to ensure that similar situations do not occur in the future.We are committed to ensuring that your future visits are exceptional in every aspect, and we have taken careful note of your feedback to ensure this.We appreciate your preference and look forward to welcoming you again in the near future.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Julio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Me asignaron la peor habitación frente a una construcción que trabajó día y noche! No pude dormir. No vale la pena hacer la reserva por la aplicación si nos van a dar la peor de las habitaciones
Soggiorno di 3 notti ad aprile 2024
Risposta di Gerente de Calidad, il giorno 7 mag 2024
Estimado Sr. Montes de Oca:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de haber sido sus anfitriones y brindarle nuestra hospitalidad.Lamentamos saber que el ruido del exterior haya alterado su descanso en el hotel. Por lo que le ofrecemos una sincera disculpa por los inconvenientes. Así mismo, hemos tomado nota al respecto para asignarle una habitación con vista al interior del hotel o vista a Paseo de la Reforma en futuras estancias. Agradecemos su preferencia y esperamos tener el honor de recibirlo nuevamente en esta su casa.Cordialmente,Sara Lizarraga

10/10 Eccellente

Fernando

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di Quality Manager, il giorno 3 mag 2024
Dear Mr. Fernando,Thank you for choosing to stay at Marquis Reforma Hotel & Spa.At Marquis Family, it was our pleasure to welcome and pamper you with our hospitality.We are delighted to know that we met your expectations, as ensuring your satisfaction is our top priority.Your preference and the opportunity to host you are greatly appreciated. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Ronan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome location, clean and central to everything. We enjoyed our stay. Value for money..
Soggiorno di 4 notti ad aprile 2024
Risposta di Quality Manager, il giorno 3 mag 2024
Dear Ronan,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa.It was a pleasure for the Marquis Family to welcome you. We are pleased to learn that all our efforts to exceed your expectations were worth it.We are glad to hear that our privileged location allowed you to visit interesting places near the hotel.Thank you for giving us the opportunity to host you. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Domingo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente hotel
Soggiorno di 2 notti ad aprile 2024
Risposta di Gerente de Calidad, il giorno 3 mag 2024
Estimado Sr. Domingo:Gracias por su visita a Hotel Marquis Reforma & Spa y por hacernos saber que su estancia con nosotros fue una excelente experiencia. Para la familia Marquis fue un placer tenerlo como huésped y brindarle la mejor de las atenciones, ya que nuestra misión es lograr su satisfacción.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones. Cordialmente, Sara Lizarraga

10/10 Eccellente

JESUS

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was very nice and helpful to me and my family and friends
Soggiorno di 4 notti ad aprile 2024
Risposta di Quality Manager, il giorno 25 apr 2024
Dear Jesus,Thank you for choosing to stay at Marquis Reforma Hotel & Spa.At Marquis Family, it was our pleasure to welcome and pamper you with our hospitality.We are delighted to hear that we met your expectations, as ensuring your satisfaction is our top priority.Your preference and the opportunity to host you are greatly appreciated. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Samir

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo bien
Soggiorno di 1 notte ad aprile 2024
Risposta di Gerente de Calidad, il giorno 23 apr 2024
Estimado Samir:Gracias por su visita a Hotel Marquis Reforma & Spa y por tomarse unos minutos de su valioso tiempo para evaluar nuestros productos y servicios.Le comento que nuestra misión es lograr su satisfacción, por ello, nos complace saber que cubrimos sus expectativas. Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

Maria Jose

Mi è piaciuto: Servizi
Fui en compañía de mi hijo, y recibimos una excelente atención!
Soggiorno di 1 notte ad aprile 2024
Risposta di Gerente de Calidad, il giorno 22 apr 2024
Estimada Sra. María José:Hotel Marquis Reforma & Spa agradece su preferencia y su valioso tiempo para compartirnos su amable opinión.Para nosotros es muy gratificante saber que su estancia con nosotros fue una agradable experiencia, pues nuestra misión es hacerlos sentir como en casa pues usted y su hijo son nuestra razón de ser.Esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

wendy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me gustó que la habitación es amplia y muy cómoda.
Soggiorno di 1 notte ad aprile 2024
Risposta di Gerente de Calidad, il giorno 22 apr 2024
Estimada Srita. Wendy:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Estuvimos muy complacidos de tenerla como huésped y brindarle la atención que usted se merece.Valoramos su amable retroalimentación y nos alegra saber que la habitación le brindó todas las comodidades para que su estancia fuera placentera.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

JORGE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Gerente de Calidad, il giorno 17 apr 2024
Estimado Sr. Jorge:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de haber sido sus anfitriones y brindarle nuestra hospitalidad.Apreciamos su valioso tiempo para evaluar nuestros productos y servicios. Nos complace saber que cubrimos sus expectativas.Agradecemos su preferencia y esperamos tener el placer de servirle nuevamente.Cordialmente,Sara Lizarraga

4/10 Scarso

Alberto

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excelente hotel y ubicación servicio no muy bueno al hacer el check in
Soggiorno di 1 notte ad aprile 2024
Risposta di Gerente de Calidad, il giorno 15 apr 2024
Estimado Sr. Kohab:Gracias por haber elegido a Hotel Marquis Reforma & Spa en su reciente visita a la Ciudad de México.Nos alegra saber que nuestra propiedad, estilo Art Deco, fue de su agrado y que la privilegiada ubicación del hotel fue conveniente para usted.Le comento que su retroalimentación es muy valiosa para nosotros, ya que, nos brinda la oportunidad de mejorar para ofrecerle una mejor experiencia. Por ello, la he compartido con el gerente involucrado para su información y seguimiento. De antemano, le ofrezco una sincera disculpa por los inconvenientes.Puede estar seguro de que trabajaremos arduamente con el personal para que esto no vuelva a suceder.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

Marsha Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was excellent. Location of property was centrally located and close to popular museums and parks.
Soggiorno di 4 notti ad aprile 2024
Risposta di Quality Manager, il giorno 9 apr 2024
Dear Miss Martha Elizabeth,It was a pleasure to welcome you to Marquis Reforma Hotel & Spa.Thank you for taking the time to share your experience with us. Your feedback is greatly appreciated, and we are delighted to hear that you enjoyed our hospitality.We are pleased to hear that our convenient location enhanced your stay, allowing you to explore the nearby attractions.Thank you for choosing to stay with us, we look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Pia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Quality Manager, il giorno 9 apr 2024
Dear Pia,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind feedback and our best reward to our efforts is to know we met your expectations, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

8/10 Buono

Xenia, santa barbara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A good hotel in a great area. The staff was very friendly and you can easily walk to all the neighborhoods close by.
Soggiorno di 5 notti a marzo 2024
Risposta di Quality Manager, il giorno 9 apr 2024
Dear Miss Xenia,Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.We appreciate your opinion, and your satisfaction is our greatest reward, as it signifies that we have succeeded in surpassing your expectations.We're delighted to hear that you enjoyed our privileged location, which provides easy access to various attractions in the city. We value your preference and the opportunity to accommodate you. We Look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Normand

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Very good
Soggiorno di 3 notti ad aprile 2024
Risposta di Quality Manager, il giorno 9 apr 2024
Dear Normand,Thank you for sharing your feedback with us. It was our pleasure to have you as our guest at Marquis Reforma Hotel & Spa.We are pleased to hear that we were able to meet your expectations during your stay.We appreciate your preference, and we look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Auna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff all around was very helpful especially Jose in Concierge and the entire Concierge team went above and beyond to make sure my stay was pleasant.
Soggiorno di 3 notti a marzo 2024
Risposta di Quality Manager, il giorno 6 apr 2024
Dear Miss Auna,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa. To Marquis Family it was a pleasure to welcome and pamper you through our hospitality. Thank you for the special mention you made about José, he will be very happy to know your opinion about the service you received from him.We will be sure to share your feedback with them, as it serves as motivation to continue delivering exceptional service to all our guests.Thank you for giving us the opportunity to host you. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Gabriel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I stay here alot. It my favorite hotel in the city. I got a complimentary upgrade to a suite. Of course that was amazing
Soggiorno di 1 notte ad aprile 2024
Risposta di Quality Manager, il giorno 5 apr 2024
Dear Mr. Gabriel,Thank you for giving us the opportunity to welcome you back during your recent visit to Mexico City.At Marquis Family, it was our pleasure to extend our hospitality and pamper you.We are pleased to hear that the upgrade to a suite we provided exceeded your expectations.Your continued preference means a lot to us, we look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

6/10 Soddisfacente

Fabiola

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
el personal bien aunque cuando reportamos que el fridge no funcionaba, la primera persona que fue a evaluarlo dijo que sí servia y no era verdad, al final lo terminaron cambiando.
Soggiorno di 3 notti a marzo 2024
Risposta di Gerente de Calidad, il giorno 5 apr 2024
Estimada Srita. Fabiola:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos dio mucho gusto tenerla como huésped y brindarle nuestra hospitalidad.Agradecemos su retroalimentación en cuanto al reporte del minibar, ya que nos brinda la oportunidad de mejorar para ofrecerle un mejor servicio. Por ello, la he compartido con el gerente involucrado para su información y seguimiento.De antemano, le ofrezco una sincera disculpa por los inconvenientes.Valoramos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones. Cordialmente,Sara Lizarraga

10/10 Eccellente

Janet

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything about this hotel was amazing. The staff and service was excepcional. Everyone was friendly and helpful. I absolutely loved the couples massage my husband and I had. It exceeded my expectations. The food was also delicious at the italian restaurant. We had a clericot, lasagna and octupus. I would definitely recommend and hope to soon return again.
Soggiorno di 4 notti a marzo 2024
Risposta di Gerente de Calidad, il giorno 1 apr 2024
Dear Mrs. Janet:I appreciate your thoughtful comments, and I would like to express how delighted we were to host you at Marquis Reforma Hotel & Spa. I will be sharing your feedback with all our staff, particularly with the spa staff. Your words will serve as encouragement for our team to continue striving to meet not only your expectations but also those of all our guests.Thank you for giving us the opportunity to host you, we look forward to welcoming you back on your next visit.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Eric

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Marquis Reforma is a wonderful hotel to stay at while in Mexico City. The location is the best part. Right in the heart of Roma, you can walk around to all you want. Tons of people are out walking, going for runs, walking there dogs. I felt safe the entire time in the area. I never used a car to get around. Always walked. The hotel itself is great. Wonderful and cheerful service. The rooms are beautiful and spacious. The bed is very comfortable. I had such a wonderful time staying here and will definitely book again in the future.
Soggiorno di 3 notti a marzo 2024
Risposta di Quality Manager, il giorno 1 apr 2024
Dear Mr. Barbour,Thank you for choosing to stay with us during your recent visit to Mexico City and for taking the time to share such positive feedback.We are delighted to hear that you enjoyed your time at our hotel. Your kind review serves as the best validation of our efforts, indicating that we succeeded in providing you with a memorable experience. Ensuring your comfort and satisfaction is our priority, and we are thrilled that our team's hospitality and our privileged location contributed to your pleasant stay.At Marquis Reforma, we greatly value your preference and eagerly anticipate the opportunity to welcome you back to your home away from home.Warm regards,Sara Lizarraga

10/10 Eccellente

Miguel Angel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Buenas instalaciones, servicio y buenos restaurantes
Soggiorno di 1 notte a marzo 2024
Risposta di Gerente de Calidad, il giorno 1 apr 2024
Estimado Sr. Miguel Ángel:Hotel Marquis Reforma & Spa agradece su preferencia y su valioso tiempo para compartirnos su amable opinión.Para la familia Marquis fue un placer recibirlo en esta su casa y brindarle nuestra hospitalidad.Gracias por compartirnos su amable reseña, nos sentimos muy comlacidos de saber que las instalaciones y los restaurantes cubrieron sus expectativas, pero sobre todo, que el personal se esmeró en brindarle la atención que usted esperaba de nosotros. Puede estar seguro de que el staff se sentirá muy motivado de conocer su opinion.Valoramos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

Ricardo, Miami

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente la atención y el personal increíble el hotel muy limpio y olía muy rico lo recomiendo al 100
Soggiorno di 2 notti a marzo 2024
Risposta di Gerente de Calidad, il giorno 1 apr 2024
Estimado Sr. Ricardo:Gracias por haber elegido a Hotel Marquis Reforma & Spa en su reciente visita a la Ciudad de México y por recomendarnosNos sentimos muy complacidos de tenerlo como huésped y brindarle la mejor de las atenciones, ya que nuestra misión es hacerlo sentir como en casa. Con gusto compartiré su amable opinion con el staff, ya que será de gran motivación para ellos.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

Consuelo Salgado

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's in a great location, very walkable to great dining and Chapultepec, the Museums etc. The staff were very helpful. The buffet breakfast was wonderful.
Soggiorno di 6 notti a marzo 2024
Risposta di Quality Manager, il giorno 1 apr 2024
Dear Miss Salgado,It was a pleasure to welcome you to Marquis Reforma Hotel & Spa.Thank you for taking the time to share your experience with us. Your feedback is greatly appreciated, and we are delighted to hear that you enjoyed our hospitality.I will personally share your kind words with our staff, who will be thrilled to know that their efforts contributed to your satisfaction.We are pleased to hear that you found our breakfast offerings enjoyable and that our convenient location enhanced your stay, allowing you to explore the nearby attractions.Thank you for choosing to stay with us, and we eagerly anticipate the opportunity to welcome you back the next time your travels bring you to the city.Warm regards,Sara Lizarraga

10/10 Eccellente

Araceli

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the hotel, area, and the service from the staff.
Soggiorno di 6 notti a marzo 2024
Risposta di Quality Manager, il giorno 6 apr 2024
Dear Miss Sifuentes,Thank you for choosing to stay with us during your recent visit to Mexico City.We are delighted to hear that you enjoyed your time at our hotel. Your kind review serves as the best validation of our efforts, indicating that we succeeded in providing you with a memorable experience. We will be sure to share your feedback with our personnel, as it serves as motivation to continue delivering exceptional service to all our guests.At Marquis Reforma, we value your preference and look forward to welcoming you again soon.Warm regards,Sara Lizarraga

10/10 Eccellente

Dara

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful and comfortable room! Only thing I didn’t like was no complimentary coffee in the room but otherwise perfect!
Soggiorno di 2 notti a marzo 2024
Risposta di Quality Manager, il giorno 1 apr 2024
Dear Miss Dara,Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.We are so please do learn the room met your expectations and that the facilities provided all the comforts to ensure your stay was pleasant.Regarding the gourmet coffee, please note that it is part of the minibar and is therefore subject to an additional charge. However, we have taken note of your feedback and will consider it for your next visit.We value your preference and the opportunity to accommodate you. We look forward to welcoming you again soon.Warm regards,Sara Lizarraga

8/10 Buono

Nabeel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable stay with family.
Soggiorno di 4 notti a marzo 2024
Risposta di Quality Manager, il giorno 1 apr 2024
Dear Nabeel,We appreciate your feedback, and may I add how great it was to host you at Marquis Reforma Hotel & Spa. We are so happy to know we met your expectations and that you and your family enjoyed a comfortable stay in our hotel.Thank you for your preference, we hope to see you back on your next visit. Yours sincerely, Sara Lizarraga

8/10 Buono

Bashar

Soggiorno di 3 notti a febbraio 2024
Risposta di Quality Manager, il giorno 15 apr 2024
Dear Bashar,Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.We are so please do learn we met your expectations. To Marquis Family it was a pleasure to welcome and pamper you through our thospitality.We value your preference and the opportunity to accommodate you. We look forward to welcoming you again soon.Warm regards,Sara Lizarraga

10/10 Eccellente

Yuleidy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service from the moment you get to the hotel to the minute you leave.
Soggiorno di 1 notte a febbraio 2024
Risposta di Quality Manager, il giorno 25 mar 2024
Dear Miss Yuleidy,Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.We appreciate your opinion and your satisfaction is our greatest reward, as it signifies that we have succeeded in surpassing your expectations.We value your preference, and the opportunity to accommodate you. Please know that we eagerly await your return whenever your travel plans bring you back to the city.Warm regards,Sara Lizarraga

10/10 Eccellente

Doris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me he quedado en el Marquis varias veces,y me agrada mucho cada vez que vengo.me gusta la amabilidad del personal y la atención en general.
Soggiorno di 1 notte a marzo 2024
Risposta di Gerente de Calidad, il giorno 23 mar 2024
Estimada Srita. Torres:Gracias por visitar nuevamente el Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de recibirla en esta su casa y brindarle nuestra hospitalidad, ya que nuestra misión es lograr su satisfacción.Agradecemos sus amables comentarios los cuales son de gran motivación para que continuémos brindándole la mejor de las atenciones cada vez que nos visite. Con mucho gusto los compartiré con el personal, pues se sentirán muy contentos de conocer su opinión. Valoramos su preferencia y esperamos tener el placer de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

10/10 Eccellente

Mercedes

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great experience, staff was super friendly, our room was very nice with a great view. Will definitely stay there again.
Soggiorno di 2 notti a gennaio 2024
Risposta di Quality Manager, il giorno 19 mar 2024
Dear Miss Mercedes,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa. We are so pleased to learn all our efforts to exceed your expectations were worth it. To Marquis Family it was a pleasure to welcome and pamper you through our hospitality.Thank you for giving us the opportunity to host you. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Catherine Salgado

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Súper agradable todo mega seguro sus alrededores
Soggiorno di 3 notti a marzo 2024
Risposta di Gerente de Calidad, il giorno 19 mar 2024
Estimada Srita. Salgado:Hotel Marquis Reforma & Spa agradece su preferencia y sus amables comentarios.Nos dio mucho gusto recibirla en esta su casa y brindarle nuestra hospitalidad.Nos complace saber que cubrimos sus expectativas, ya que nuestra misión es lograr su satisfacción.Valoramos su preferencia y esperamos tener el placer de servirle nuevamente.Cordialmente,Sara Lizarraga

8/10 Buono

Jose

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Convenient and centric
Soggiorno di 2 notti a marzo 2024
Risposta di Quality Manager, il giorno 13 apr 2024
Dear Mr. Medina,Thank you for choosing to stay at Marquis Reforma Hotel & Spa.At Marquis Family, it was our pleasure to welcome and pamper you with our hospitality.We are delighted to know that we met your expectations, as ensuring your satisfaction is our top priority.We appreciate your preference and the opportunity to host you. We look forward to welcoming you back again soon.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Vinh, HOUSTON

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
After reading all the reviews, I decided to book the Marquis Reforma Hotel in Mexico City for a family spring break getaway, and I was not disappointed - my family's experience was one of the best we've ever had. The staff (especially the concierge Jose) was super accommodating and so nice. The cleanliness of the hotel and our room was beyond our expectations. The food (room service and restaurants) was excellent. We had an upgraded room (higher floor) that featured a wrap around terrace that was such a nice surprise. The weather was perfect all week long, allowing us to spend many mornings and evenings taking in the sunrises, sunsets, and city sounds (not for everyone). With Mexico City being such a short flight for us, we definitely be returning to Marquis Reforma for future trips!
Soggiorno di 5 notti a marzo 2024
Risposta di Quality Manager, il giorno 14 mar 2024
Dear Mr. Nguyen,Thank you for choosing Marquis Reforma Hotel & Spa and for taking the time to share your positive feedback regarding your recent stay.Our greatest satisfaction comes from knowing that you and your family had a wonderful experience with us. Your kind words indicate that our team's efforts to ensure your stay was enjoyable were successful. We pride ourselves on providing exceptional hospitality and attention to detail, as evidenced by the aspects you highlighted.We greatly appreciate your recognition of the attentive service provided by our staff, particularly José. Your feedback will undoubtedly motivate them to continue providing you with the exceptional treatment you and your family deserve.At Marquis Reforma, we value your loyalty and preference. It would be our pleasure to welcome you back to your "home away from home."Yours sincerely,Sara Lizarraga

8/10 Buono

Lee-Ann

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access and restaurant staff very helpful. Food ok but staff helpful. Especially Elias
Soggiorno di 5 notti a marzo 2024
Risposta di Quality Manager, il giorno 13 mar 2024
Dear Miss Lee-Ann, I appreciate your thoughtful comments, and may I add how great it was to host you at your home away from home. I will be sharing your feedback with all of our staff, with a special note to Elías. This will encourage our team to continue striving to meet yours and everyone else's expectations when visiting us.Thank you for allowing us to host you this time around. We hope to see you back on your next visit."Yours sincerely,Sara Lizarraga

8/10 Buono

Angelica

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was beautiful. The only downfall was there was only 1 elevator out of the 2 working. Therefore, it took a lot of time waiting for the elevator to open and take us to the floor.
Soggiorno di 1 notte a marzo 2024
Risposta di Quality Manager, il giorno 12 mar 2024
Dear Miss De la Cruz, Thank you for choosing Marquis Reforma Hotel & Spa on your recent stay in Mexico City. We are so pleased to know our property met your expectations. For all of us was a pleasure to welcome and assist you during your stay. Regarding the elevator service, I would like to inform you that we consistently provide maintenance to ensure these facilities are functioning properly. Therefore, we regret that this activity happened during your stay. Please accept our sincerest apology for any inconvenience we may have caused you. Marquis Reforma appreciates your preference, and we will be pleased to welcome you back soon. Yours sincerely, Sara Lizarraga

10/10 Eccellente

Carlos

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente propiedad.
Soggiorno di 1 notte a marzo 2024
Risposta di Gerente de Calidad, il giorno 12 mar 2024
Estimado Sr. Gallegos:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de haber sido sus anfitriones y brindarle la mejor de las atenciones.Agradecemos su amable opinión y nos complace saber que nuestra propiedad, estilo Art Deco, fue de su agrado.Valoramos su preferencia y esperamos tener el honor de recibirlo nuevamente en esta su casa.Cordialmente,Sara Lizarraga

10/10 Eccellente

Spencer

Soggiorno di 3 notti a marzo 2024
Risposta di Quality Manager, il giorno 1 apr 2024
Dear Mr. Spencer,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know we met your expectatios, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

10/10 Eccellente

Octavio

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente uibicación y servicios.
Soggiorno di 2 notti a febbraio 2024
Risposta di Gerente de Calidad, il giorno 4 mar 2024
Estimado Sr. Octavio:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de haber sido sus anfitriones y brindarle la atención que usted esperaba de nosotros.Agradecemos su valioso tiempo para evaluar nuestros productos y servicios, ya que son el resultado del trabajo en equipo de nuestros colaboradores quienes se esmeran por lograr su satisfacción.Valoramos su preferencia y esperamos tener el placer de recibirlo nuevamente.Cordialmente,Sara Lizarraga

10/10 Eccellente

Ileana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an amazing time! Definitely will stay again
Risposta di Quality Manager, il giorno 28 feb 2024
Dear Miss Ileana,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa. We are so pleased to learn all our efforts to exceed your expectations were worth it. To Marquis Family it was a pleasure to welcome and pamper you through our hospitality.We value your preference and the opportunity to host you. We look forward to welcoming you soon again.Yours sincerely,Sara Lizarraga