Piscina all'aperto, ombrelloni da piscina, lettini

Recensioni per AC Hotel by Marriott Miami Beach

4 out of 5
AC Hotel by Marriott Miami Beach
2912 Collins Avenue, Miami Beach, FL

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 367 su 831 recensioni" "
Valutazione di 8 - Buono. 242 su 831 recensioni" "
Valutazione di 6 - Soddisfacente. 126 su 831 recensioni" "
Valutazione di 4 - Scarso. 50 su 831 recensioni" "
Valutazione di 2 - Terribile. 46 su 831 recensioni" "

8,6/10

Pulizia

8,2/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel luminoso ed ottima posizione. Ottima la colazione
Soggiorno di 1 notte a novembre 2018

8/10 Buono

Viaggiatore verificato

Buon Hotel vicino al mare, con piscina sul tetto da cui si gode di una splendida vista sulla città. Camere spaziose ma prive di armadi.
Soggiorno di 5 notti ad agosto 2018

6/10 Soddisfacente

Massimiliano

Mi è piaciuto: Pulizia e comfort della camera
Non ci tornerei
Un po' spostato dal centro, camere pulite e in ordine, ti fanno pagare per i lettini anche se non vai in spiaggia. E se ci vai e chiedi l'ombrellone sono 20 dollari in più.
Soggiorno di 4 notti ad agosto 2017

4/10 Scarso

Alex, Pordenone

Non mi è piaciuto: Condizioni e dotazioni della struttura
Si vende bene, ma non ne vale la pena
Hotel appena rinnovato, ma con diverse lacune. Le camere non sono silenziose, in quanto le porte di materiale povero, fanno passare tutti i rumori ( e gli schiamazzi del corridoio ). La piscina sul terrazzo gode di bella vista ( molto parziale ) sull'oceano, ma più che piscina la definirei una vasca per ippopotami, essendo profonda solo 90cm, viene ache consentito agli ospiti diportare cibo da fuori (??!!??) , lascio a voi immaginare come si riduce, peccato. Ciliegina sulla torta, il "valet service" per le auto, costa più che al DELANO !!!!! Chiedono 50 dollari a notte, cosa da pazzi, costa meno prendere una multa lasciando la macchina fuori, senza ticket!!!!!!!!!!!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
hotel a pochi passi dal mare
Bello confortevole e Wi-Fi spaziale! Vicinissimo al mare e comodo per i spostamenti in Miami
Panoramica dall'hotel
Solarium

6/10 Soddisfacente

silvia, COMO

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
HOTEL DA EVITARE
LE CAMERE SONO GENERALMENTE DISPONIBILI SOLO DOPO LE ORE 16.00. ABBIAMO DETTO CHE NON VOLEVAMO STARE PER PIU DI 5 ORE AD ATTENDERE CI È STATO DETTO CHE POTEVAMO SOLO ASPETTARE. ABBIAMO PRENOTATO UNA STANZA DE LUX SUPERIOR PER 3 PERSONE, CHE NELLA DESCRIZIONE PREVEDEVA UN LEAVING A PARTE OLTRE LA STANZA. MA AL NOSTRO ARRIVO CI COMUNICANO CHE LA SISTEMAZIONE PREVEDE SOLO UN LETTO KING SIZE . HO CHIESTO COME POTEVAMO DORMIRE IN 3 IN UN LETTO. CI È STATO RISPOSTO CHE LA DESCRIZIONE FORNITA DAL SITO HOTELS.COM ERA SBAGLIATA . ALLA FINE CI HANNO RIFILATO PER LO STESSO PREZZO UNA STANZA CON 2 LETTI MA NON MATRIMONIALI BENSI ALLA FRANCESE DA UNA PIAZZA E MEZZO. VERAMENTE SCOMODI X DORMIRCI IN DUE.PECCATO CHE LA STANZA ERA PREPAGATA, ALTRIMENTI CE NE SAREMMO ANDATI. ATTENZIONE : IL GARAGE COSTA USD 50 AL GIORNO E LA COLAZIONE NON È INCLUSA. L'HOTEL NON È SULLA SPIAGGIA , MA SU UNA STRADA MOLTO RUMOROSA. SE VOLETE ANDARE IN SPIAGGIA DOVETE AFFITTARE LETTINIE OBMRELLONI IN UN BAGNO QUALSIASI. GLI SPAZI COMUNI SONO ABBASTANZA PICCOLI. PER LA PALESTRA DOVETE USCIRE DALL'HOTEL ED ENTRARE IN UNA STANZA PICCOLA IN UN ALTRO PALAZZO DI FRONTE. NON CI È STATO OFFERTO ALCUN VANTAGGIO PER TUTTI I DISGUIDI AVUTI. SINCERAMENTE MOLTO MEGLIO CERCARE UN ALBERGO DIRETTAMENTE SULLA SPIAGGIA ALLE STESSE TARIFFE. CE NE SON DI VERAMENTE VALIDI CON SERVIZIO PRIVATO DIRETTAMENTE SULLA SPIAGGIA. IL PERSONALE SI È DIMOSTRATO A DIR POCO MOLTO POCO COLLABORATIVO. SCONSIGLIO QUESTA STRUTTURA

10/10 Eccellente

Aliona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very attentive, professional and friendly, Enrique was able to accommodate all our requests. The facility was clean. Roof top pool was amazing. Highly recommended.
Soggiorno di 5 notti a marzo 2024
Risposta di AC Family Member, il giorno 3 apr 2024
Dear Aliona, Thank you for your excellent review of AC Hotel Miami Beach. It is gratifying to know you had a great stay and that you were pleased with our well-maintained property and beautiful rooftop pool, as well as the thoughtful service provided by our associates. We will surely share your kind compliments with our team, especially Enrique, for a job well done. We appreciate your recommendation and look forward to seeing you again soon. Thank you,AC Family Member

8/10 Buono

Caroline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Superbe séjour dans cet hôtel.
Soggiorno di 3 notti a marzo 2024
Risposta di AC Family Member, il giorno 29 mar 2024
Dear Caroline, Thank you for your kind review of AC Hotel Miami Beach. We are thrilled to hear that you had an excellent stay with us and that you enjoyed your experience. Your feedback is greatly appreciated, as we continuously strive to provide the best possible experience for our guests. We hope you are already planning your next visit, and we look forward to welcoming you back soon. Thank you, AC Family Member

8/10 Buono

mickey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel had limited amenities and the room had no closet and no dresser. Had to live out of suit cases.
Soggiorno di 4 notti a gennaio 2024
Risposta di AC Family Member, il giorno 18 mar 2024
Dear Mickey, Thank you for being our guest and for the nice rating of AC Hotel Miami Beach. While we hope your overall time with us was pleasant, we are sorry for the difficulties you experienced due to the lack of in-room amenities. We appreciate your feedback as we are always looking for ways to improve our accommodations. It was a pleasure hosting your visit, and we look forward to seeing you again. Thank you, AC Hotel team.

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Things I loved... 1. Free Bicycles 2. Free Rooftop Cabanas 3. Free Water bottles 4. Great Service
Soggiorno di 6 notti a marzo 2024
Risposta di AC Family Member, il giorno 15 mar 2024
Dear Michael, We are thrilled your time with us was amazing. Our services, and amenities such as rooftop cabanas in conjunction with our dedicated team of hospitality professionals help to create a memorable experience for our valued guests. Thank you for taking the time to share this; we look forward to hosting you again at AC Hotel Miami Beach. Thank you, AC Family Member

4/10 Scarso

Joseph

Viaggio di lavoro
Non mi è piaciuto: Pulizia
I checked into this hotel and everyone was very nice. When I got to my room I noticed that the waste baskets had not been emptied and there was a lot of hair in the shower. I reported this to the Front desk and they assured me that someone would come up and take care of it. I came back to the room after a run and nothing had been done. I reported this to the front desk and they apologized and said they would send someone. I waited in the lobby for 30 min and went back to the room and still nothing. I then noticed hair on the pillow, which indicates the bed was never changed. 2 hours since I checked in and nothing done. Terrible.
Risposta di AC Family Member, il giorno 14 mar 2024
Dear Joseph, Thank you for your honest evaluation. We apologize for disappointing you and for the housekeeping issues you experienced in your room. We are very sorry for the wait time you endured despite the complaints to our front desk team. We completely understand the frustration and inconvenience it must have caused. We will share your comments with the appropriate individuals to ensure a better outcome going forward. Thank you again for your patience, and we hope you will give us another chance to provide you with the better stay you deserve. Thank you, AC Family Member

10/10 Eccellente

Rachel, West Lafayette

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Right across from beach with beach chairs and towels available on beach with room rate. Great rooftop pool with bar and lots of chairs. Wonderful buffet breakfast in the morning. They serve lunch at pool but didn’t try it.
Soggiorno di 1 notte a febbraio 2024
Risposta di AC Family Member, il giorno 6 feb 2024
Dear Rachel, Thank you for choosing AC Hotel Miami Beach! It is great to know that you had a fantastic time at the beach and that you enjoyed our rooftop pool and delicious buffet breakfast. We appreciate your kind words regarding the other amenities we have to offer and how much you liked it. Thank you for being our guest, and we look forward to your next visit with us.Thank you,AC Family Member

10/10 Eccellente

Tara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ocean view balcony king bedroom worth it! Definitely returning 😊
Soggiorno di 3 notti a gennaio 2024
Risposta di AC Family Member, il giorno 29 gen 2024
Dear Tara, It was our pleasure welcoming you to AC Hotel Miami Beach. We are pleased that your experience was perfect from beginning to end. After a busy day of exploring our beautiful city, it is a pleasure to know you could unwind in our boutique-style rooms with breathtaking ocean views. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Thank you,AC Family Member

6/10 Soddisfacente

Romel

Mi è piaciuto: Personale e servizio
The property is well located. But the rooms are not that comfortable. The pillow’s sucks
Soggiorno di 3 notti a gennaio 2024
Risposta di AC Family Member, il giorno 27 gen 2024
Dear Romel, Thank you for choosing to stay with us. While we are glad you had an overall pleasant experience, we sincerely apologize for your dissatisfaction regarding the comfort of your accommodations. Your feedback helps us identify ways to improve our guest experience, and for that, we are grateful. Thank you again for your review, and we hope to see you soon.Thank you,AC Family Member

10/10 Eccellente

Remus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was excellent. Beach was really close by. Excellent services and the bar, food and pool was amazing. It was the best experience.
Soggiorno di 3 notti a gennaio 2024
Risposta di AC Family Member, il giorno 15 gen 2024
Dear Remus, Thank you for choosing the AC Hotel Miami Beach and for your kind review. It is great to know that you had a fantastic time at the beach and that you enjoyed our hospitality as well as the amenities we have to offer. Thank you again for being our guest, and we look forward to your next visit.Thank you,AC Family Member

10/10 Eccellente

Gregg

Soggiorno di 3 notti a gennaio 2024
Risposta di AC Family Member, il giorno 14 gen 2024
Dear Gregg, We are delighted you enjoyed your stay at AC Hotel Miami Beach. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Miami Beach.Thank you,AC Family Member

6/10 Soddisfacente

Caglar, Redmond

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
There are some good things, and several to improve; Gym: Very small, and hot. Limited options Front desk area: Small but people were very friendly Security: Without having a card key, you can get to any floor (noone checks if you are hotel guest or not). You need cardkey only after 11:00pm to enter to the hotel Room: Big enough for 3 people. No wardrobe. Enough space to lay down 3 luggages (we booked 2 Queen bed room) Bed: Bed comfort was not good. Mattress was worn out. My wife had backpain Restroom: Cleaning was not good. I found hair on the towel right after the cleaning. There is no counter space to keep tootpaste and toothbrushes. Shower area: this is the best one. Parking: Street parking is available but it is very hard to find. Otherwise there is hefty parking fee ($50 per night) Internet: they charge $28 per day facility fee, but internet is really bad. Close to the beach though. Overall, property is not very close Oceandrive, you need to take an uber ride (roughly $10).
Soggiorno di 6 notti a gennaio 2024
Risposta di AC Family Member, il giorno 13 gen 2024
Dear Calgar, Thank you for choosing our hotel and for taking the time to provide feedback. While we are happy to see you liked certain aspects of your visit, we deeply regret not meeting all of your expectations. We apologize for any inconvenience caused and appreciate your patience in these matters. We are always looking for ways to improve our accommodations and will continue to look for innovative ways to provide better experiences to our guests. We do hope to see you again in the future should your travels bring you back to Miami Beach.Thank you,AC Family Member

10/10 Eccellente

Derrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent place to stay
Soggiorno di 6 notti a gennaio 2024
Risposta di AC Family Member, il giorno 10 gen 2024
Dear Derrick, Thank you for sharing your feedback regarding your recent stay at AC Hotel Miami Beach. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We look forward to welcoming you back in the future.Thank you,AC Family Member

10/10 Eccellente

michael

Soggiorno di 1 notte a dicembre 2023
Risposta di AC Family Member, il giorno 9 gen 2024
Dear Michael, Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to AC Hotel Miami Beach soon!Thank you,AC Family Member

4/10 Scarso

Danielle

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di AC Family Member, il giorno 6 gen 2024
Dear Danielle, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thank you,AC Family Member

6/10 Soddisfacente

Jingbo

Mi è piaciuto: Pulizia
Soggiorno di 4 notti a dicembre 2023
Risposta di AC Family Member, il giorno 2 gen 2024
Dear Jingo, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay.Thank you,AC Family Member

10/10 Eccellente

Michael, Gray

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was absolutely beautiful. Maid service was among the best I've ever seen on vacation. Everything was in walking distance which was perfect for us. Miami is an expensive place to visit but this was among the lowest priced hotels in the area. I highly recommend it.
Soggiorno di 9 notti a dicembre 2023
Risposta di AC Family Member, il giorno 28 dic 2023
Dear Michael, Thank you for choosing AC Hotel Miami Beach for your recent visit to Miami. We are glad to know that your stay was satisfactory. We are also delighted that you enjoyed our clean accommodations, excellent service provided by our attentive staff, and the prime location. It was our pleasure accommodating you, and we look forward to welcoming you again whenever your travels bring you back to the area.Happy Holidays and Happy New Year!Thank you,

10/10 Eccellente

Rajan, Punta Pacífica Panamá

Viaggio di gruppo, Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Silence
Soggiorno di 2 notti a dicembre 2023
Risposta di AC Family Member, il giorno 31 dic 2023
Dear Rajan, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations and that you had a relaxing time with us. It was our pleasure to accommodate you, and we hope you will make AC Hotel Miami Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit. Happy Holidays, and have a great New Year.Thank you,AC Family Member

10/10 Eccellente

Steve, Golf

Soggiorno di 1 notte a dicembre 2023
Risposta di AC Family Member, il giorno 24 dic 2023
Dear Steve, We are thrilled you had an excellent stay at AC Hotel Miami Beach, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,AC Family Member

4/10 Scarso

alejandro lanz

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
La limpieza muy mala Los cuartos solo te tienden la cama pero no trapean ni barren desde que llegamos había pelos por toda la habituación y aunque se les hizo saber no hicieron nada La mucama no te pone nada limpio Muy poco higiene
Soggiorno di 4 notti a dicembre 2023
Risposta di Family Member, il giorno 23 dic 2023
Dear Mr. Lanz, Thank you for your candid feedback. We sincerely apologize for the inconvenience you encountered with your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our housekeeping team to ensure the overall guest experience. We appreciate your patience and understanding. We hope to have the opportunity to welcome you back for a flawless visit.Thank you,AC Family Member

10/10 Eccellente

Moneca

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di AC Family Member, il giorno 13 feb 2024
Dear Moneca, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to AC Hotel Miami Beach soon!Thank you,AC Family Member

6/10 Soddisfacente

Agnes

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Atendimento de checkout pessimo
Soggiorno di 2 notti a novembre 2023
Risposta di AC Family Member, il giorno 7 dic 2023
Dear Agnes, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your checkout. Your comfort is our top priority, and we regret not meeting your expectations. Rest assured, your comments will be shared with our front desk service to ensure overall guest satisfaction. We appreciate your patience and understanding. We hope to have the opportunity to welcome you back for a seamless experience.Thank you,AC Family Member

10/10 Eccellente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I looked for a Marriot and found this to be a nice, convenient hotel, one block from the beach. The most important thing I was looking for was cleanliness, quiet, easy parking and some amenities. The staff was excellent, attending any questions and making sure to communicate well. They were all friendly, which goes a long way. Severando the valet, the dining and front desk staff were so lovely. Also, the Cuban restaurant down the street was great. Thank you again!
Soggiorno di 5 notti a novembre 2023
Risposta di AC Family Member, il giorno 7 dic 2023
Dear Christine, Thank you for taking the time to share your feedback regarding your recent stay at AC Hotel Miami Beach. We are thrilled to hear that you enjoyed our convenient location, well-kept property, and impeccable service. We appreciate your kind words and look forward to welcoming you back for another memorable experience.Thank you,AC Family Member

10/10 Eccellente

SHARAD

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di AC Family Member, il giorno 29 nov 2023
Dear Sharad, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at AC Hotel Miami Beach, and we look forward to welcoming you back soon.Thank you,AC Family Member

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Relaxing stay, close to beach. Friendly staff, rooftop pool was great.
Soggiorno di 3 notti a novembre 2023
Risposta di AC Family Member, il giorno 14 nov 2023
Dear Jason, Thank you for choosing AC Hotel Miami Beach and for your high rating. We are thrilled to know you enjoyed your time with us and that you especially loved our intuitive associates, and rooftop pool. It was also a pleasure reading our proximity to the beach added to your satisfaction. Thank you again for your wonderful feedback, and we look forward to welcoming you back for another exceptional stay.Thank you,AC Family Member

10/10 Eccellente

Moneca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everybody in the staff is very nice respectful nd amazing
Soggiorno di 2 notti a ottobre 2023
Risposta di AC Family Member, il giorno 30 ott 2023
Dear Moneca, Thank you for your review regarding your stay at AC Hotel Miami Beach. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the area.Thank you,AC Family Member

2/10 Terribile

Courtney

Soggiorno di 1 notte a ottobre 2023
Risposta di AC Family Member, il giorno 28 ott 2023
Dear Courtney, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Thank you,AC Family Member

8/10 Buono

Raul

Soggiorno di 4 notti a ottobre 2023
Risposta di AC Family Member, il giorno 19 ott 2023
Dear Raul, Thank you for the kind rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at AC Hotel Miami Beach. We look forward to your return and wish you all the best with your future travels.Thank you,AC Family Member

6/10 Soddisfacente

Veronica

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2023
Risposta di AC Family Member, il giorno 13 set 2023
Dear Veronica, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Thank you,AC Family Member

10/10 Eccellente

Chandre

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di AC Family Member, il giorno 13 set 2023
Dear Chandre, Thank you for rating your stay at AC Hotel Miami Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,AC Family Member

8/10 Buono

Brittney

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 6 notti a settembre 2023
Risposta di AC Family Member, il giorno 13 set 2023
Dear Brittney, Thank you for your nice rating and for letting us know that your stay at AC Hotel Miami Beach was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Thank you,AC Family Member

8/10 Buono

ERNESTO A

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I liked the swimming pool and the service in that area
Soggiorno di 5 notti a settembre 2023
Risposta di AC Family Member, il giorno 10 set 2023
Dear Ernesto, Thank you for your nice rating. We are delighted you enjoyed our rooftop pool and the service you received. It was our pleasure accommodating you at AC Hotel Miami Beach, and we hope to see you again soon. Thank you,AC Family Member

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will be returning
Had a mini girls trip during the week & we enjoyed our stay. Devante checked us in & out. He always had a smile and kept us laughing. We didn't have enough time to check out the bar & rooftop, but had a great time here. The rooms are very clean & we felt safe. Loved that it was right next to the beach. I will definitely come back!
Soggiorno di 3 notti ad agosto 2023
Risposta di AC Family Member, il giorno 2 set 2023
Dear Valued Guest, We are delighted you and your girls had a pleasant stay at AC Hotel Miami Beach and that our proximity to the beach and our comfortable accommodations added enjoyment to your visit. We also appreciate you mentioning our front desk associate, Devante. He will be very pleased to know you mentioned him in the review. Thank you for being our guest, and we look forward to seeing you all again soon. Thank you,AC Family Member

8/10 Buono

Garland

Soggiorno di 2 notti ad agosto 2023
Risposta di AC Family Member, il giorno 16 set 2023
Dear Garland, Thank you for the nice rating. We are glad you enjoyed your stay at AC Hotel Miami Beach, and we look forward to welcoming you again soon. Thank you,AC Family Member

10/10 Eccellente

Gregory

Soggiorno di 4 notti ad agosto 2023
Risposta di AC Family Member, il giorno 13 set 2023
Dear Gregory, Thank you for taking the time to share that your stay at AC Hotel Miami Beach was perfect in every way. We enjoy offering our guests unique and sophisticated accommodations in the heart of Miami Beach. We appreciate your business and hope look forward to being your home whenever you are in the area.Thank you,AC Family Member

8/10 Buono

Tamia

Viaggio di gruppo
Mi è piaciuto: Condizioni e dotazioni della struttura
Starbucks is downstairs.
Soggiorno di 5 notti ad agosto 2023
Risposta di AC Family Member, il giorno 20 ago 2023
Dear Tamia, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations with our onsite Starbucks. It was our pleasure accommodating you, and we hope you will make AC Hotel Miami Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Thank you,AC Family Member

10/10 Eccellente

Tracey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di AC Family Member, il giorno 16 ago 2023
Dear Tracey,Thank you for choosing AC Hotel by Marriott Miami Beach and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,AC Family Member

8/10 Buono

Myeisha

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2023
Risposta di AC Family Member, il giorno 7 ago 2023
Dear Myeisha,Thank you for taking the time to post a nice rating of AC Hotel Miami Beach. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Thank you,AC Family Member

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
AC Marriott Hotel in Miami Beach
Everyone we encountered was very pleasant and helpful!! Our room was small with a limited ocean view, but very clean. The TV reception stopped soon after the storm on Tuesday evening. Since we’re not big TV persons, it wasn’t a real issue. But we would like to have been able to watch the Phillies/ Marlins baseball game Tuesday evening. However, even if the TV did work, we didn’t see any channels that would have broadcast the game anyway. So that was a bit disappointing. We traveled to Miami to see the Monday and Wednesday games at Loan Depot park. We also wanted to visit Miami Beach, so this was a perfect hotel! Thank you!
Soggiorno di 4 notti a luglio 2023
Risposta di AC Family Member, il giorno 7 ago 2023
Dear Sandra,Thank you for staying at AC Hotel by Marriott Miami Beach and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Thank you,AC Family Member

8/10 Buono

Bryan

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Would have given 5 stars as convenient, clean and well run hotel - but TV and phones were out for two days during stay
Soggiorno di 4 notti a luglio 2023
Risposta di AC Family Member, il giorno 4 ago 2023
Dear Bryan, Thank you for choosing the AC Hotel Miami Beach and for your kind review. We are pleased your overall stay was pleasant, except for the maintenance issue with your room. We have addressed this with appropriate individuals to ensure such concerns are not repeated. We appreciate you for mentioning that you enjoyed our location and well-maintained property. It was a pleasure hosting you, and we hope to welcome you again soon. Thank you,AC Family Member

2/10 Terribile

Danielle

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a luglio 2023
Risposta di AC Family Member, il giorno 2 ago 2023
Dear Danielle, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Thank you,AC Family Member

10/10 Eccellente

Yvonne

Viaggio di gruppo
Mi è piaciuto: Pulizia
Great location- great staff!
Soggiorno di 4 notti a giugno 2023
Risposta di AC Family Member, il giorno 29 lug 2023
Dear Yvonne,Thank you for sharing your thoughts about your recent stay at AC Hotel Miami Beach. We are glad we exceeded your expectations and provided a comfortable and relaxing experience. Our team works hard to ensure that every guest feels at home, and we are thrilled to hear that we succeeded in your case. We are also glad you enjoyed our convenient location on Collins Avenue, which puts you in the heart of all the action in Miami Beach. Whether looking for vibrant entertainment, great restaurants, or shopping opportunities, you will find it just steps away from our hotel. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the area.Thank you,AC Family Member

8/10 Buono

Orlando

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The housekeeper lady made a big stink to her supervisor about getting another two towels for our room. She made a big deal about it in Spanish thinking I didn’t understand but I speak Spanish fluently. Not very professional of her to do that informing of the customer. The supervisor handled it exceptionally well.
Soggiorno di 3 notti a luglio 2023
Risposta di AC Family Member, il giorno 26 lug 2023
Dear Orlando, Thank you for staying at AC Hotel Miami Beach. We hope you will accept our deepest apologies for the level of service you received from one of our housekeeping staff, but our glad our colleague resolved this to your satisfaction. We have addressed this further to make sure such concerns are not repeated. We appreciate your patience and hope to have another opportunity to provide you with a seamless stay. Thank you,AC Family Member

4/10 Scarso

Isaura

Soggiorno di 1 notte a luglio 2023
Risposta di AC Family Member, il giorno 12 ago 2023
Dear Isaura, Thank you for choosing our hotel for your visit. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Thank you,AC Family Member

10/10 Eccellente

Matthew

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a nice stay
Soggiorno di 3 notti a luglio 2023
Risposta di AC Family Member, il giorno 24 lug 2023
Dear Matthew, We are happy you chose AC Hotel Miami Beach for your recent visit to the area. It was our pleasure having you as our guest, and we look forward to you will revisit us the next time your travel brings you to our area. Thank you, AC Family Member