Esterni

Recensioni per Courtyard by Marriott Aventura Mall

3 out of 5
Courtyard by Marriott Aventura Mall
2825 NE 191st St, Aventura, FL

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 568 su 1002 recensioni" "
Valutazione di 8 - Buono. 286 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 73 su 1002 recensioni" "
Valutazione di 4 - Scarso. 39 su 1002 recensioni" "
Valutazione di 2 - Terribile. 35 su 1002 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2019
Risposta di Guest Services, il giorno 3 gen 2019
Dear Guest, We want to thank you for choosing to stay with us and for being a loyal Marriott guest. We are thrilled to receive a four-star review and so pleased to know you enjoyed your stay with us. Please visit us again whenever you return to the South Florida area. Have a great week and travel safely. Sincerely, Guest Services

10/10 Eccellente

Bjorna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Short stay but staff especially Roberto was super helpful and friendly. Will definitely stay again.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Services , il giorno 14 mag 2024
Dear Bjorna,Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week, and travel safely. Best regards, Guest Services

10/10 Eccellente

Tarina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was very nice, clean and spacious. Andice was wonderful at check-in.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Services , il giorno 13 mag 2024
Dear Tarina Thank you for your kind words about your recent stay at Courtyard Miami Aventura Mall! We are delighted to hear that you found the hotel to be very nice, clean, and spacious. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests. We are also thrilled to hear that Andice provided excellent service during your check-in process. We will be sure to pass along your compliments to her. We hope to welcome you back again soon for another enjoyable stay!Kind regards, Guest Services

4/10 Scarso

ZULEMA

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was really nice. Bed was comfortable the property over all was clean. The noice from the ac unit was so loud it took forever for me to fall asleep. Also there was like a moldy smell in the room. The hallways and lobby smelled amazing but my room not at all
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Services , il giorno 13 mag 2024
Dear Zulema,Thank you for your feedback on your recent stay at Courtyard Miami Aventura Mall. We are pleased to hear that you found our room to be really nice and the bed comfortable, and that you appreciated the overall cleanliness of the property. We apologize for any inconvenience caused by the noise from the AC unit and the smell in your room. Rest assured, we will address these issues promptly to ensure a more pleasant experience for our guests in the future. We are glad to hear that you enjoyed the delightful scents in the hallways and lobby and will strive to improve the scent within the rooms as well. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more enjoyable stay soon.Kind regards, Guest Services

10/10 Eccellente

Oktay, Muratpasa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean property with lots of attractions around. Especially Aventura Mall is best place for dining and shopping.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Services , il giorno 6 mag 2024
Dear Oktay,Thank you for your review! We're thrilled to hear that you found our property clean and enjoyed the attractions around us. Aventura Mall is indeed a fantastic spot for dining and shopping, and we're glad you had a great time exploring the area. We hope to welcome you back soon for another wonderful stay at Courtyard Miami Aventura Mall!Kind regards, Guest Services

10/10 Eccellente

Alexandra

Viaggio di gruppo
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Fácil acceso, económico, muy limpio, centros comerciales cercanos
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Services , il giorno 29 apr 2024
Dear Alexandra, Thank you for your review! We are delighted to hear that you chose our hotel. We take pride in providing a welcoming and accommodating experience, and it's wonderful to hear that our staff's friendliness made a positive impression on you. We hope to welcome you back for another fantastic stay in the future!Kind regards, Guest Services

10/10 Eccellente

ricky

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location Close by to Aventura Mall Outlets,and restaurants in walking distance Staff is super helpful I highly recommend this Hotel
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Services , il giorno 29 apr 2024
Dear Ricky, Thank you for your review of Courtyard Miami Aventura Mall! We are delighted to hear that you enjoyed our great location near Aventura Mall and restaurants. Our staff works hard to provide excellent service, and we are thrilled to know that you found them super helpful during your stay. We appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Courtyard Miami Aventura Mall!Warm regards, Guest Services

8/10 Buono

MARIA

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services , il giorno 29 apr 2024
Dear Maria,Thank you for selecting our hotel for your visit to Miami. We are pleased that you enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Warm regards, Guest Services

10/10 Eccellente

Frederico

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay!
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Services , il giorno 1 mag 2024
Dear Frederico,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Marisol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente lugar
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Services , il giorno 22 apr 2024
Dear Marisol,What a wonderful way to start our day by knowing you thoroughly enjoyed your stay. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week and safe travels. Best regards, Guest Services

10/10 Eccellente

Ignacio

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Excellent
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Services , il giorno 21 apr 2024
Dear Ignacio,Thank you for choosing our hotel for your recent travels. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week and travel safely. Best regards, Guest Services

10/10 Eccellente

Carmen

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services , il giorno 11 mag 2024
Dear Carmen, Thank you for choosing our hotel for your visit to Miami and for taking the time to share your experience with other guests. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day and safe travels. Kind regards, Guest Services

10/10 Eccellente

Arin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved this hotel. They were very welcoming! The rooms were clean and the hotel area was clean. It was down the street from the mall which was very convenient.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services , il giorno 13 apr 2024
Dear Arin,Thank you for your positive review of Courtyard Miami Aventura Mall! We are thrilled to hear that you loved your stay with us and found our hotel welcoming. It's great to know that you found the rooms and hotel area clean during your visit. We are also glad that our location near the mall was convenient for you. Your feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay soon!Kind regards, Guest Services

8/10 Buono

Vicmary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great other than I wish the room was more soundproof since we could hear everything going on in the hallway while sleeping.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services , il giorno 13 apr 2024
Dear Vicmary,Thank you for your feedback on your recent stay at Courtyard Miami Aventura Mall. We are delighted to hear that you had an overall great experience with us. We appreciate your comments regarding the room soundproofing and apologize for any disruptions you experienced due to noise from the hallway. Your feedback is important to us, and we will address this issue to ensure a more peaceful and restful stay for our guests in the future. We hope to welcome you back again soon and provide you with an even better experience. Thank you for choosing Courtyard Miami Aventura Mall.Kind regards, Guest Services

10/10 Eccellente

Adam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services , il giorno 11 apr 2024
Dear Adam,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay was absolutely amazing
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services , il giorno 8 apr 2024
Dear José, Thank you so much for the opportunity to welcome you to our hotel. We are thrilled that you thoroughly enjoyed your time with us, and that our hospitality made your stay even more memorable. Please visit us again whenever your travels bring you back to Miami. Have a wonderful day, and travel safely. Kind regards, Guest Services

8/10 Buono

JOSE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Services , il giorno 7 apr 2024
Dear José,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Laura

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk was very helpfull with everything from the moment we got there until we left and also staff from the café. thanks.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services , il giorno 3 apr 2024
Dear Laura,Thank you for choosing our hotel for your visit to Miami. We are delighted to learn that you had a fantastic stay with us and appreciated our hotel's attentive service. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day and safe travels. Best regards, Guest Services

8/10 Buono

Emily

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient, safe, and quiet. Pool was very clean.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Services , il giorno 18 mar 2024
Dear Emily, We want to thank you for choosing our hotel and for taking the time to share your experience. We are delighted that you enjoyed your time with us and appreciated our hotel's amenities and convenient location. We hope you'll visit us again whenever your travels bring you back our way. Best regards, Guest Services

8/10 Buono

Carlos, Tegucigalpa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Estuvo bien, pero podría ser mejor.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services , il giorno 17 mar 2024
Dear Carlos,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay. Our hotel is committed to providing elevated services to all our guests and we regret letting you down. We hope to have another opportunity to show you our commitment to providing a comfortable and quality travel experience. Have a wonderful day, and travel safely. Best regards,Guest Services

10/10 Eccellente

Bernadette

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was very clean. The room was accommodating. The cafe was very convenient. The entire staff was pleasant and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services , il giorno 8 mar 2024
Dear Bernadette,Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We are pleased you enjoyed our amenities, dedicated team members, comfortable atmosphere, and cleanliness. We all thank you for choosing our hotel and look forward to welcoming a familiar face back for many years to come. Have a wonderful day, and travel safely. Kind regards, Guest Services

10/10 Eccellente

Cindy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It nice to be able walk around and be safe.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services , il giorno 23 feb 2024
Dear Cindy,Thank you for taking the time to share your experience with other guests. We are so delighted to know that you found our hotel safe and enjoyed exploring the area. We hope you'll visit us again whenever your travels bring you back to Miami. Best regards, Guest Services

6/10 Soddisfacente

Benjamín

Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Services , il giorno 23 feb 2024
Dear Benjamin, Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay. Our hotel is committed to providing elevated services to all our guests and we regret letting you down. We hope to have another opportunity to show you our commitment to providing a comfortable and quality travel experience. Have a wonderful day, and travel safely. Best regards,B Guest Services

8/10 Buono

Maricar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services , il giorno 20 feb 2024
Dear Maricar,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to know you enjoyed your stay. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

William Kisel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy limpia y bien ubicada
Soggiorno di 6 notti a febbraio 2024
Risposta di Guest Services , il giorno 13 feb 2024
Dear William, What a wonderful way to start our day by your thoughtful comments. We are absolutely thrilled to learn that you thoroughly enjoyed your time with us and appreciated our hotel's attentive service and complimentary amenities. We hope you'll visit us again whenever your travels bring you back ourway. Have a wonderful week, and travel safely. Kind regards, Guest Services

10/10 Eccellente

samuel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services , il giorno 13 feb 2024
Dear Samuel, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Juan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the clean look of the property. The fast service at the reception desk
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services , il giorno 9 feb 2024
Dear Juan,Thank you for being our guest. We work very hard to perfect the guest experience with inspiring, thoughtful service and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you found our associates friendly and efficient. We look forward to many more visits. Have a wonderful weekend and travel safely. Best regards, Guest Services

10/10 Eccellente

Kevin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and quick
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services , il giorno 5 feb 2024
Dear Kevin,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Fabienie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bedding was uncomfortable. Rushed back to my tempurpedic bed at home
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services , il giorno 5 feb 2024
Dear Fabiene,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we regret not meeting your expectations for a perfect sleeping experience. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

4/10 Scarso

Evelyn

Mi è piaciuto: Pulizia
Staff was very unfriendly
Soggiorno di 3 notti a dicembre 2023
Risposta di Guest Services , il giorno 30 gen 2024
Dear Evelyn,Thank you for taking the time to share your feedback regarding your recent stay at Courtyard Miami Aventura Mall. We strive to provide exceptional experiences for all of our guests, so we sincerely apologize if you found our team members to be unfriendly during your visit. At Courtyard, we strongly believe in the power of warm and welcoming service, and it's disappointing to hear that we fell short of your expectations in this regard. Rest assured, we take your comments seriously, and we will be addressing this matter with our team to ensure that all of our guests receive the friendliness and professionalism they deserve. We appreciate your honesty and hope that you will give us another opportunity to make it right. Please feel free to reach out to our management team directly, and we will be more than happy to address any further concerns you may have. Thank you again for choosing Courtyard Miami Aventura Mall, and we look forward to the possibility of welcoming you back in the future.Best regards, Guest Services

10/10 Eccellente

Lucia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Todo perfecto
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Services , il giorno 28 gen 2024
Dear Lucia,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Scott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services , il giorno 10 gen 2024
Dear Scott,Thank you for choosing our hotel for your visit and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. Please visit us again whenever your travels bring you back our way. Best regards, Guest Services

10/10 Eccellente

Jose Martin Proa

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I’m don’t like to paying for parking you don’t have parking for costumers
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest Services , il giorno 9 gen 2024
Dear José,Thank you for taking the time to share your feedback regarding your recent experience at Courtyard Miami Aventura Mall. We appreciate your candid review and apologize for any inconvenience caused during your stay. We understand your frustration with the parking situation and regret if you encountered difficulties during your visit. We continuously strive to provide the best possible experience for our guests, and we take your comments seriously. We will review the availability of parking and explore additional solutions to ensure a smoother experience for our valued customers in the future.We appreciate your feedback and hope to have the opportunity to welcome you back to Courtyard Miami Aventura Mall for an improved stay.Warm regards,Guest Services

10/10 Eccellente

Anthony J

Risposta di Guest Services , il giorno 12 gen 2024
Dear Anthony, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

6/10 Soddisfacente

RAGHAVENDRA

Viaggio con la famiglia
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Services , il giorno 8 gen 2024
Dear Raghavendra,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we regret not meeting your expectations for a perfect experience. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

2/10 Terribile

SHRIRANGA SWAMI

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Services , il giorno 1 feb 2024
Dear Shriranga,Thank you for selecting our hotel for your visit. We are pleased you were satisfied with the majority of your stay, but we regret not meeting all your expectations. As your review does not provide comments, we would appreciate it if you could contact our hotel at your earliest convenience. We would welcome any further information that may help us improve any discomfort you may have experienced. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Jay

Viaggio di gruppo
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services , il giorno 7 gen 2024
Dear Jay,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

8/10 Buono

JOAO C

Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Services , il giorno 6 gen 2024
Dear JOAO,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we regret not meeting your expectations for a perfect experience. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

6/10 Soddisfacente

Maryam

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room and beds are very clean. Parking spots and the neighborhood are good. Although this hotel doesn’t have any restaurant inside, just a Starbucks coffee shop with Starbucks breakfast menu. They advertised having a heated pool although it was not working. One elevator was under repair and with the holiday season crowd in Aventura, Fl the waiting time for elevator was long. In general it is a good hotel and we had a relaxing family trip.
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest Services , il giorno 31 dic 2023
Dear Maryam,Thank you for taking the time to share your feedback on your recent stay with us at Courtyard Miami Aventura Mall. We are delighted to hear that you found our rooms and beds to be very clean – our dedicated housekeeping team strives to provide a comfortable and enjoyable experience for all our guests. We appreciate your positive comments about our parking spots and the neighborhood. We understand the importance of convenience and safety when it comes to choosing a hotel, and we are glad that this met your expectations. While we apologize for any inconvenience with our dining options we are pleased to have Starbucks served along with Marriott Courtyard Bistro menu options which are available for our guests. We hope this provided you with a satisfying dining experience during your stay. We apologize for the discomfort you experienced with our heated pool not working during your visit. We understand how important it is to have all our amenities fully functioning, and rest assured, we are working to address this issue promptly. Additionally, we apologize for the delay with our elevator service during the holiday season. We are glad to hear that overall, you had a good stay and a relaxing family trip. Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back to our hotel in the future. Have a wonderful new year and travel safely. Best regards,Guest Services

10/10 Eccellente

Mauro

Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services , il giorno 31 dic 2023
Dear Mauro,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Services , il giorno 29 dic 2023
Dear William, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Noemi

Viaggio con la famiglia
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest Services , il giorno 26 dic 2023
Dear Noemi,Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week and travel safely. Best regards, Guest Services

10/10 Eccellente

Mayumi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cleaning definitely the most important for us but the practical of the location was ours first decision, thank you Marriott!!
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services , il giorno 24 dic 2023
Dear Mayumi,Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We are pleased you enjoyed our convenient location, dedicated team members, and comfortable atmosphere. We all thank you for choosing our hotel and look forward to welcoming a familiar face back for many years to come. Have a wonderful day, and travel safely. Kind regards, Guest Services

4/10 Scarso

Dexter

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Very disappointed with my stay.
I reserved a king size mattress in the room and they put me in a double bed room., After showing them my email that showed I reserved a king size mattress in the room they told me there was nothing they could do.I was disappointed that I didn't get to have what I paid for.They said it was the third party fault.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services , il giorno 24 dic 2023
Dear Dexter,Thank you for taking the time to share your feedback regarding your recent stay at Courtyard Miami Aventura Mall. We sincerely apologize for the inconvenience you faced regarding the discrepancy between your reservation for a king-size mattress. It is understandable that this would be disappointing for you, and we regret any frustration caused. While we do work closely with third-party booking platforms we apologize for the miscommunication that may have occurred during the reservation process. We hope this isolated incident will not deter you from considering our hotel for future visits. If there is anything else we can do to make it up to you or assist in any other way, please do not hesitate to reach out to us directly.Best regards,Guest Services

10/10 Eccellente

Maria Catarina Chaves

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Guest Services , il giorno 22 dic 2023
Dear Maria,Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week, and travel safely. Best regards, Guest Services

8/10 Buono

Roberto

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services , il giorno 22 dic 2023
Dear Roberto, Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are pleased that overall you enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful holiday season and travel safely. Best regards, Guest Services

10/10 Eccellente

Dwain

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have stayed at this property several times, and always fully satisfied with it.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services , il giorno 23 dic 2023
Dear Dwain,Thank you for your loyalty to our hotel and for taking the time to share your experience with other guests. We are delighted to learn that you thoroughly enjoyed your time with us and we are your hotel of choice whenever you're in the Miami area. We look forward to welcoming you back for many years to come. We wish you a wonderful holiday season and travel safely. Kind regards, Guest Services

10/10 Eccellente

Julius

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Excellent
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest Services , il giorno 21 dic 2023
Dear Julius, Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful holiday season, and travel safely. Best regards, Guest Services

10/10 Eccellente

Jose Luis

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Guest Services , il giorno 5 feb 2024
Dear José, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Eccellente

Cheng-Yang

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services , il giorno 17 dic 2023
Dear Cheng-Yang Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services