Kayak

Recensioni per Crest Hotel Suites

3.5 out of 5
Crest Hotel Suites
1670 James Avenue, Miami Beach, FL

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 686 su 1168 recensioni" "
Valutazione di 8 - Buono. 166 su 1168 recensioni" "
Valutazione di 6 - Soddisfacente. 112 su 1168 recensioni" "
Valutazione di 4 - Scarso. 85 su 1168 recensioni" "
Valutazione di 2 - Terribile. 119 su 1168 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Emiliano

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Strittura da amodernare. Personale ottimo.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk, il giorno 2 mag 2024
Hello,Dear Emiliano Thank you for your feedback. It is really helpful for us to improve our services.

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel staff, il giorno 24 feb 2024
Thank you for taking the time to share your feedback with us

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2023
Risposta di Arpana, il giorno 9 mag 2023
Dear Guest,Thank you for staying with us at Crest Hotel and for rating our services 8 out of 10.We cannot wait to welcome you back again soon!

10/10 Eccellente

mariapia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2023
Risposta di Guest Services, il giorno 15 gen 2023
Dear Mariapia,Thank you for staying with us at Crest Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

8/10 Buono

YLENIA, torino

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Ottima posizione per Miami Beach. Non ben segnalato perché la l’ingresso avviene passando per un ristorante. Ottime le dotazioni incluse tra cui sedie per spiaggia, asciugamani, accesso piscina, 2 attività di fitness. Camera giusta dimensioni. Arredo un po datato. Letto un po’ molle ( per mio personale gusto). Personale disponibilissimo e gentile. Nel complesso consigliato
Soggiorno di 1 notte ad agosto 2022
Risposta di Guest Services, il giorno 28 ago 2022
Dear Ylenia,Thank you for staying with us at Crest Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Soddisfacente

Brenda

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Mucha humedad en habitaciones, no sirve telefono ni caja fuerte , no nos han reembolsado el deposito
Soggiorno di 1 notte a maggio 2024
Risposta di Front desk, il giorno 10 mag 2024
Me disculpo por cualquier inconveniente pero le agradezco el tiempo que se tomo de compartir su reciente estadia con nosotros .

8/10 Buono

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All near
Soggiorno di 3 notti ad aprile 2024
Risposta di Front desk , il giorno 11 mag 2024
Thank you for your feedback .

6/10 Soddisfacente

natalie

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
This hotel was just ok. Majority of the hotel staff was very nice, but I found the restaurant staff to be rude. The pool was not great at all, very small and a little awkward to hang out at. The reservation does come with 2 beach chairs, however you do have to walk like 10 min to get there. My biggest issue was the outlets in the room... there was only 1 outlet in the whole room I was able to access and it was not near the bed. Most hotels have the USB ports at the minimum for you to use by your bed, this hotel did not. The location is really great though! you can walk to a lot of places and there is a lot to do in the area. If you don't plan to be at the hotel much and just sleeping there, this should work great for you!
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Desk, il giorno 2 mag 2024
Thank you for taking your time to share your recently stay with us and we apologize for any inconvenience that you have you had. we value your feedback that help us to improve our service for our guest.

10/10 Eccellente

Frank

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms are very basic, and the beds are LOW to the ground. The rooms are older and there isn't much to say about a view. However, it was easy to get to, walkable, very close to shopping, the beach, and the pool was fantastic. The pool was small, and they have pool bean bags not pool chairs, and only 4 of them, and 2 umbrellas. The pool wasn't crowded, and I didn't see a lot of kids which was nice. They do have an elevator. There is someone at the desk after hours. Overall, it was a simple and convenient hotel close to the beach with a pool, which is what we wanted. We had a lovely time, but its not the Ritz. Bathroom is small, and the fridge is smalller than a standard mini fridge.
Soggiorno di 3 notti ad aprile 2024
Risposta di Crest Hotel and Suites, il giorno 28 apr 2024
Thank you for taking the time to share your experience about your recent stay with us. Your feedback is valuable to us as we continuously strive to improve our guests' experiences. We're glad to have met your expectations in terms of convenience and simplicity, and we will take note of your comments regarding the room amenities and pool facilities.We hope to have the pleasure of welcoming you back for another pleasant stay in the future.

4/10 Scarso

Michelle

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Desk, il giorno 23 apr 2024
Thank you for choosing us as your Hotel .

4/10 Scarso

Julius

Viaggio di gruppo
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The outside area was nice but the rooms quality did not match the pictures posted.
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk, il giorno 23 apr 2024
Thank you for taking time to share your recently expecience to help us to improve for our dear guest .

8/10 Buono

Sergei

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Good staff and location. For dinner look another place...
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Desk ., il giorno 23 apr 2024
Thank you for choosing us as your Hotel .

4/10 Scarso

Philip

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No glasses or cups in the room. Maybe because there was no cold water in the room. Went down to front desk to tell them, and was given a coffee cup of water and advised to fill a bag from the ice machine. A/C made strange noises. Carpeting very worn. Room decor bizarre, all the way up to and including the ceiling.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 23 apr 2024
Thank you for taking the time to share your feedback with us and Your feedback is invaluable to us as we continuously strive to improve.

8/10 Buono

DrAlice

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed at the Crest several times and have enjoyed it. The location is excellent. It is two blocks from the beach, and it's right in the thick of things regarding locations to shopping, food, and fun. The hotel is under new ownership, so there was a slight change. However, we still enjoyed our time and we will stay again.
Soggiorno di 4 notti ad aprile 2024
Risposta di Front Desk, il giorno 12 apr 2024
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your valuable input, as it helps us understand how we can better serve our guests

8/10 Buono

Quinn

Soggiorno di 3 notti ad aprile 2024
Risposta di Front Desk, il giorno 12 apr 2024
Thank you for your feedback! We are happy to know you enjoyed your stay! Hope to see you soon.

8/10 Buono

Howard

Access to the beach
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk., il giorno 9 apr 2024
Thanks for you feedback , we appreciated it .

6/10 Soddisfacente

Robert

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff were warm, friendly and welcoming 😊. We searched Expedia for a hotel that included parking, however the crest only has parking “available”. Valet parking is $47 or 1-1/2 blocks away a parking lot is available at $50 for 24 hours. It does not include parking. Also, Please be advised that if you book on Expedia you will be charged an extra $34.20 at checkin for a resort fee.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk, il giorno 6 apr 2024
Thank you so much for your feedback on our staff. We are happy to know they were awesome to you! Your comments are sure to help us improve for any future stay.

10/10 Eccellente

Emre

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was so nice. Location, cleanliness, helpful staff. Many thanks for everything.
Soggiorno di 3 notti a marzo 2024
Risposta di Front Desk, il giorno 31 mar 2024
Thank you very much for your positive feedback! We'd love to see you again.

2/10 Terribile

Paul

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
The property was clean and location was good but the power was out in main area and tv didn’t work for 2 days of our three days stay. Called the desk first day and they said it would be on by morning. In morning they told me Maintanence would have it on right away. Never happened. We had large suite room with separate tv and one in bedroom area. When I told them it was an issue the front desk told me that Tv isn’t an amenity and they wouldn’t do anything about it. I asked them for a refund of just the resort fee portion and they declined. Basically I cared that I had a room with two tvs that didn’t work and they could care less and treated me like an inconvenience for bringing it up to them. They weren’t awful but they could basically care less.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 31 mar 2024
We apologize over the inconvenience. The outage was beyond our control and unfortunately required more time to fix than expected. We do appreciate your feedback

2/10 Terribile

karshena

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Front Desk, il giorno 31 mar 2024
We are saddened to know your experience was not up to standard. We hope we can be given another opportunity in the future.

6/10 Soddisfacente

James

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Good location to beach
Soggiorno di 4 notti a marzo 2024
Risposta di Front Desk, il giorno 31 mar 2024
Thanks for your feedback.

4/10 Scarso

Eric

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Pire endroit en 10 voyages a miami, nous avons du changer d'hotel apres une nuit
Soggiorno di 3 notti a marzo 2024
Risposta di Front Desk, il giorno 31 mar 2024
Thanks for your feedback.

8/10 Buono

Robert, West Hartford

Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 18 apr 2024
Thank you for your recently stayed with us .

2/10 Terribile

Maria

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Front Desk, il giorno 31 mar 2024
Thanks for your feedback.

2/10 Terribile

Amber

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was mold on the walls in the hallway. The electricity wasn’t working so my handi cap mom had to walk up the steps to the second floor and vice Versa when we wanted to sightsee. The room wasn’t that clean as well.
Soggiorno di 1 notte a marzo 2024
Risposta di Crest Hotel, il giorno 31 mar 2024
We sincerely apologize for the experience you encountered during your recent stay. Your feedback of the room is deeply concerning to us. please note that we take your comments seriously and will immediately address these issues with our maintenance and housekeeping teams to ensure they are rectified. It's our goal to provide all guests with a comfortable and enjoyable stay. If you would be willing to give us another chance, we would welcome the opportunity to make it right and provide you with the exceptional experience.Warm regards,Crest Hotel.

10/10 Eccellente

Terry

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff was amazing. Genesis helped me out so much with checking in and just talking to me making suggestions on where to eat and things to do.
Soggiorno di 1 notte a marzo 2024
Risposta di Juan Z., il giorno 31 mar 2024
Dear Terry,Thank you for taking the time to share your experience with us! We are thrilled to hear that you found our staff amazing .We appreciate your rating and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards, Crest Hotel.

10/10 Eccellente

Leticia, braintree

Soggiorno di 1 notte a marzo 2024
Risposta di Crest Hotel, il giorno 30 mar 2024
Dear Leticia,Thank you for your wonderful review! We're excited to hear that you enjoyed excellent service during your stay. Providing exceptional service is our top priority, and we're delighted that we met your expectations. We would be honored to host you again for another pleasent experience.Best regards, Crest Hotel

10/10 Eccellente

Jaimie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I absolutely loved this venue it was walkable for sightseeing tourist stuff not too far from the beach walkable to the beach it was just an absolute wonderful treat
Risposta di Front Desk, il giorno 26 mar 2024
Thnk you for choosing us, we appreciated your feedback and hopping your expecience was great and see you again .

6/10 Soddisfacente

Douglas, Olympia Fields

Viaggio con animali domestici, Viaggio di coppia, Viaggio con la famiglia
Worse bed I’ve ever “slept” in. Only outside seating area is at the pool. Lobby very dark and dingy. Staff was average. Cleanliness was average. Location was great, of course. Price was fair. Great place to stay if everywhere else on or near south beach is booked or you’re poor.
Soggiorno di 4 notti a marzo 2024
Risposta di Front Desk, il giorno 23 mar 2024
Thank you so much for your review. We truly appreciate your feedback and apologize for any inconvenience you may have experienced. Please rest assured that we are constantly striving to improve our services every day. Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future.Best regards,Crest Hotel.

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We arrived very early for check in as we had just got off a cruise ship. The front desk staff were so kind. They tried to find us a room, but were unsuccessful. They offered to hold our luggage while we wait. This worked out well. We went for a coffee and a bite to eat and by the time we were done there was a room ready for us. This hotel is well situated for dining and shopping just steps away. Lovely pool area outside.
Soggiorno di 1 notte a marzo 2024
Risposta di Front desk team, il giorno 20 mar 2024
Thank you for your feedback! We're delighted to hear that our front desk staff were kind and accommodating during your early arrival. We're glad the luggage hold option worked well for you, and that you were able to enjoy the nearby dining and shopping while waiting for your room. We hope you had a pleasant stay and enjoyed our pool area. We look forward to welcoming you back in the future!

8/10 Buono

Kimberly

Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk., il giorno 10 apr 2024
Thank you for choosing us , we appreciated your feedback .

8/10 Buono

MARVIN

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Front desk team, il giorno 20 mar 2024
"Thank you for the feedback! Much appreciated!"

10/10 Eccellente

James

Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 6 apr 2024
Thank you for your feedback! We appreciate it very much. We hope to see you again soon!

8/10 Buono

Eugenio

Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 6 apr 2024
Thank you for your review! We are happy to know you had a good time with us. We hope to see you again soon.

6/10 Soddisfacente

Erick

Soggiorno di 5 notti a marzo 2024
Risposta di Front Desk, il giorno 6 apr 2024
Thank you for your feedback!

6/10 Soddisfacente

Yixiu

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Expensive parking
Soggiorno di 4 notti a marzo 2024
Risposta di Front desk , il giorno 20 mar 2024
"Thank you for the feedback! Much appreciated!"

6/10 Soddisfacente

David

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Very basic, but a good price for South Beach. Close to everything. Beds not good, but staff was pleasant and the hotel was clean. The hotel is older and a bit beat up, but was fine for one night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk , il giorno 20 mar 2024
Thank you for your feedback! We appreciate your comments and are glad to hear that you found our hotel to be conveniently located and reasonably priced. We apologize for any discomfort caused by the beds but are pleased that you found our staff pleasant and the premises clean. We'll take your input on board as we strive to improve our offerings. We hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Anita

Non mi è piaciuto: Personale e servizio
Our flight was cancelled and we were not going to be able to fly to Florida until after three days. The hotel refused to reimburse us for our stay. I do not recommend this hotel, because they were not willing to work with us. Terrible customer service.
Soggiorno di 4 notti a marzo 2024
Risposta di Front desk, il giorno 14 mar 2024
Dear guest, thank you so much for your review; we truly appreciate your feedback. However, we regret to inform you that due to our hotel's cancellation policy, refunds are not provided in the event of non-attendance. We hope for your understanding and look forward to welcoming you in the future. If you have any further questions or concerns, please feel free to reach out to our team. Thank you again for choosing to stay with us

10/10 Eccellente

Linroy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I choose this hotel as my go to when I travel to Miami and it never disappoints. The location is extremely convenient for anywhere I want to go. Service by hotel staff is also quick, and professional. Can’t wait to Book here again.
Soggiorno di 6 notti a marzo 2024
Risposta di front desk, il giorno 13 mar 2024
Dear Linroy Thank you for your kind words! We're delighted to know that you had a pleasant experience with us, we hope hosting you soon.Best regards,Crest Hotel.

8/10 Buono

Szandra, Old Greenwich

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Pros: Good value for Miami. Quite and good location. Good size rooms, wonderful staff, beach towels and beach chairs included, working desk in the room. Cons: No coffee at the hotel, no fridge or microwave, no water fountain, bed mattress was worn.
Soggiorno di 2 notti a marzo 2024
Risposta di front desk, il giorno 13 mar 2024
Dear Szandra Thank you for taking the time to leave a review! Your input helps us to grow and evolve our offerings

8/10 Buono

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The location of the property was excellent and the staff was very helpful. The carpet in our room was quite dirty and should be changed.
Soggiorno di 11 notti a febbraio 2024
Risposta di front desk, il giorno 13 mar 2024
Dear Maria thanks for sharing your thoughts with us! We're committed to using your feedback to enhance our services every day

10/10 Eccellente

Teoman

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was extremely sweet, and I really like their little library!
Soggiorno di 1 notte a marzo 2024
Risposta di Front desk, il giorno 13 mar 2024
Thank you Teoman for your review! We are happy that you enjoyed the attention of the staff and the library, your feedback help us to grow everyday. We hope hosting you soon again

10/10 Eccellente

Sai Raghava Reddy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Camila, il giorno 5 mar 2024
Dear Sai,Many thanks for your positive review! We're thrilled that you liked the hotel. Looking forward to hosting you again in the near future!Best regards,Crest Hotel.

6/10 Soddisfacente

Tommy

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Staff was very nice, but the public areas at the hotel are not very well maintained. The room is okay, television is so far from the bed. The bathroom was not so very nice. They painted the bathtub/shower which is all flecking off. Although I wouldn't stay here for leisure, it was fine for an overnight work stay. Don't park across the street ($60 overnight), the front desk agent advised there is $20 garage parking up the street.
Risposta di Camila, il giorno 4 mar 2024
Dear TommyThank you for your review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to improve daily, and your reviews help us enhance our services. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,Crest Hotel.

2/10 Terribile

Rocio

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nada que ver con las fotos, la ubicación muy buena. Pero el hotel huele a humedad, me tocaron hormigas en mi habitación, no hicieron la limpieza, camas viejas
Soggiorno di 2 notti a febbraio 2024
Risposta di Camila, il giorno 4 mar 2024
Dear Rocio,Thank you for your review. We appreciate your feedback and we are happy that you enjoyed the location of the hotel, and apologize for any inconvenience you may have experienced. We strive to improve daily, and your reviews help us enhance our services. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,Crest Hotel.

10/10 Eccellente

Marvin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was very clean. The front desk staff was very nice.
Soggiorno di 2 notti a febbraio 2024
Risposta di Crest Hotel, il giorno 1 mar 2024
Dear Marvin,Thank you so much for taking the time to share your delightful feedback with us! We're pleased to hear that you found your room to be very clean and that our front desk staff left a positive impression on you.Your kind words are truly appreciated, and we look forward to welcoming you back to our hotel in the future. We're here to ensure you have another outstanding experience during your next stay.Best regards,Crest Hotel

8/10 Buono

Goran

Mi è piaciuto: Pulizia e personale e servizio
Convenient location.
Soggiorno di 2 notti a febbraio 2024
Risposta di Front desk, il giorno 26 feb 2024
Dear Goran,Thank you so much for taking the time to leave a review. We are thrilled to hear that you enjoyed the hotel's location. Your positive feedback means a lot to us.If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back!Best regars, Crest Hotel.

8/10 Buono

Marvin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff were very nice and helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front desk, il giorno 26 feb 2024
Thank you so much for taking the time to leave a review. We are thrilled to hear that you enjoyed the staff's attention. Your positive feedback means a lot to us.If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back!Best regards,Crest Hotel.

4/10 Scarso

Jason

Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 23 mar 2024
Dear Jason,We truly appreciate your review, it means a lot for us. We hope hosting you soon in our hotel again.Best regards,Crest Hotel

10/10 Eccellente

Alejandro

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy amables y nos atendieron muy rápido. Tiene su tiempo la propiedad, pero está muy bien ubicado.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Team staff , il giorno 24 feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and we appreciate your patience.Regarding the deposit, we would like to investigate this matter further. Please provide us with your reservation details, including the date of your stay and the name under which the reservation was made, so we can promptly look into the issue and ensure that any necessary refunds are processed.We apologize for the lapse in our housekeeping service. Our team is dedicated to providing a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. Rest assured that we will address this with our housekeeping staff to prevent such occurrences in the future.The safety and security of our guests are of utmost importance to us, and we deeply regret any inconvenience caused by the door being open and the malfunctioning safe. We will immediately investigate these incidents and take the necessary measures to prevent them from happening again.Please be assured that we take all feedback seriously, and your concerns will be shared with our management team for further review. We strive to improve our services and provide a better experience for our guests.Once again, we apologize for any inconvenience you faced during your stay. If there is anything else you would like to share or discuss, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Crest Hotel