Esterni

Recensioni per Embassy Suites by Hilton Miami International Airport

3.5 out of 5
Embassy Suites by Hilton Miami International Airport
3974 NW South River Drive, Miami, FL

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 375 su 771 recensioni" "
Valutazione di 8 - Buono. 148 su 771 recensioni" "
Valutazione di 6 - Soddisfacente. 95 su 771 recensioni" "
Valutazione di 4 - Scarso. 67 su 771 recensioni" "
Valutazione di 2 - Terribile. 86 su 771 recensioni" "

8,4/10

Pulizia

7,6/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Antonio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2024
Risposta di Customer Service , il giorno 23 feb 2024
Thank you for your rating, Antonio. We are glad to see that your overall stay was positive. However, if you have any feedback, you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

8/10 Buono

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Buon hotel
L’hotel è molto comodo per chi deve viaggiare in auto (parcheggio a pagamento) o ha necessità di essere vicino all’aeroporto. Le camere sono spaziose, un po’ vecchiotte ma c’è tutto. Il check-in è stato un po lento in quanto c’era solo una persona alla reception. Camere pulite. Colazione nella norma
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service , il giorno 10 gen 2024
siamo grati per il suo prezioso feedback riguardo al nostro hotel, Maria. Siamo felici di apprendere che la comodità della posizione per chi viaggia in auto o necessita di vicinanza all'aeroporto sia stata di suo gradimento. Ci scusiamo per l'eventuale ritardo al check-in causato dalla presenza limitata di personale alla reception, e ci impegneremo a migliorare questo aspetto. Siamo lieti che le camere spaziose abbiano soddisfatto le sue esigenze, pur comprendendo la considerazione sulla loro vetustà. La pulizia delle camere è una priorità per noi, e ci fa piacere che abbia apprezzato la colazione. I suoi commenti sono preziosi e ci aiuteranno a continuare a migliorare. Speriamo di poterla accogliere nuovamente in futuro.

10/10 Eccellente

Travis

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was fantastic! We arrived early and was able to drop off luggage early with the bellhop and was given a key to go to the pool until checkin also the free breakfast in the morning was pretty good as well, would definitely stay here again!
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 15 mag 2024
Thank you for your review, Travis. We are thrilled to hear that you enjoyed a fantastic stay. It’s great to know that you enjoyed our breakfast and service. It was our pleasure to serve you and we hope to welcome back again soon.

10/10 Eccellente

Dora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was great, it was clean and the food was good! We really enjoyed it.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 15 mag 2024
Thank you for your review, Dora. We’re thrilled to hear that our hotel was great and that you enjoyed our food offerings. It’s wonderful to know that you enjoyed your stay. We hope to welcome back again soon for another wonderful experience.

8/10 Buono

Latonia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I will stay there again
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 15 mag 2024
Thank you for choosing us, Latonya! We are thrilled to know that you enjoyed your stay, and we look forward to welcoming you back again soon for another wonderful experience.

10/10 Eccellente

Tom

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very attentive
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 13 mag 2024
Thank you for your high rating, Tom! We appreciate your kind comments on our staff. It is our pleasure to provide the highest level of service, and we are glad that this was the case with you. We hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 Eccellente

Dennis, Las Vegas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was spacious and clean. Free breakfast was awsome. Like the bar and food options.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 13 mag 2024
Thank you for your review, Dennis! We are thrilled to hear that you enjoyed your spacious and clean room and that our breakfast, food and drink offerings were awesome. We look forward to hosting you again in the future.

6/10 Soddisfacente

Patrick

Mi è piaciuto: Condizioni e dotazioni della struttura
The room was spacious and comfortable.the buffet breakfast was great.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 13 mag 2024
Thank you for choosing us, Patrick. We’re glad to know that you enjoyed our spacious and comfortable rooms and that our breakfast offerings were great. However, we apologize for any inconvenience you experienced during your stay. If you have specific feedback about how we can improve, please reach out to us. We hope to welcome you back again in the future for an improved experience.

10/10 Eccellente

Stephanie, vernal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice to stay her the breakfast nice and a great place to stay when going on a cruise. Nice and clean. Friendly staff
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 13 mag 2024
Thank you for choosing us, Stephanie! We are delighted to see your perfect rating, and to know that you enjoyed our delicious breakfast, friendly staff, nice, and clean property. We hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

10/10 Eccellente

Mei, MARKHAM

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 13 mag 2024
Thank you for your perfect rating, Mei! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

Adeniyi

Mi è piaciuto: Condizioni e dotazioni della struttura
Breakfast
Soggiorno di 3 notti a maggio 2024
Risposta di Customer Service , il giorno 11 mag 2024
Thank you for your high rating, Adeniyi! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

2/10 Terribile

Martina

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 11 mag 2024
Thank you for choosing us, Martina. We are disappointed to see that your time with us did not meet our high standards. If you have specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

2/10 Terribile

Benjamin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There was a roach crawling across our pillows! There was also ants on the bed sheets. The front desk staff was rude. They double booked our room as someone was in our room when we tried to access eith the digital key. If it wasn't for the door jamber, we would have walked in on someone as our key worked. Front desk gave us an attitude as they switched us to another room saying we were only here for 1 night.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 10 mag 2024
Thank you for your review, Benjamin. We are disappointed to hear that your experience with us did not meet our high standards. We take your feedback seriously and will use it to improve. Our goal is to provide the highest level of comfort and service and we are sorry that this was not the case with you. We hope to have another opportunity to welcome you back in the future for the excellent experience that you deserve. If you would like to discuss your stay further, please reach out to us directly.

10/10 Eccellente

Julie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great. A little confusing trying to get the shuttle from the airport to hotel. There is no clear phone number to get them but after a while we found it
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 10 mag 2024
Thank you for choosing us, Julie! We are delighted to hear that everything was great. We will work on our communication so that none of our guests are confused about how they can take our shuttle. We hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Eccellente

Katherine

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 10 mag 2024
Thank you for your five out of five rating, Katherine! We are delighted to know that you enjoyed your stay with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

Tahmina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di Customer Service , il giorno 10 mag 2024
Thank you for choosing us, Tahmina! We are thrilled to see your perfect rating. It was our pleasure to serve you and we hope to welcome you back again soon.

2/10 Terribile

Maria

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I have stayed at multiple Embassy Suites before. This one by far has been the worst! The maids do NOT come daily to clean your room, they will NOT give you extra towels if you ask. The hot tub water was green, and dirty. We never saw anybody come and clean it the five days we stayed here. The parking is $25 a night something that is not mentioned in the booking. You will NOT have a good nights sleep as this is a noisy hotel. You hear the planes all night and if that noise is not enough then you get to hear the train. I would not recommend this place to anyone.
Soggiorno di 5 notti a maggio 2024
Risposta di Customer Service , il giorno 10 mag 2024
Thank you for your feedback, Maria. We are disappointed to hear that you did not enjoy your stay with us. We take your feedback about the cleanliness, parking fees, and noise seriously and we apologize for the inconvenience that this caused. Our priority is your satisfaction, and we will work on improving. We hope to have another opportunity to welcome you back and provide you with the wonderful experience that you deserve.

10/10 Eccellente

Donna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property. Excellent customer service
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer service , il giorno 10 mag 2024
Thank you for choosing us, Donna! We are thrilled to hear that you enjoyed our property and excellent customer service. It was our pleasure to serve you and we hope to welcome you back again soon for another wonderful experience.

2/10 Terribile

Carol

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I booked 4 suites. 2 of them had roaches
Soggiorno di 1 notte a maggio 2024
Risposta di Customer service , il giorno 10 mag 2024
Thank you for taking the time to leave a review, Carol. We are extremely disappointed to hear about your experience with us. We can assure you that this is not the level of service we aim to provide. If you would like to discuss your stay further please reach out to us directly. We apologize for the inconvenience this caused and we will work with our housekeeping and pest department to ensure that this does not happen again. We hope to have another opportunity to welcome you back in the future, and provide you with a much better experience.

6/10 Soddisfacente

THOMAS

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e servizi
Soggiorno di 1 notte a maggio 2024
Risposta di Customer service , il giorno 6 mag 2024
Thank you for taking the time to leave a rating, Thomas. We are glad to know that your overall stay was positive. However, if you have specific feedback about how we can improve, please reach out to us. It was our pleasure to serve you, and we hope to welcome you back again soon for an improved experience.

10/10 Eccellente

alfred

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Receptionists and operators varied in attitudes.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service , il giorno 6 mag 2024
Thank you for your feedback, Alfred. We are delighted to see your perfect rating. However, we are sorry about the varied levels of service you received. We appreciate your candor and will use your review to better our service overall. We hope to have another opportunity to welcome you back in the future for an improved experience.

4/10 Scarso

Tina

Non mi è piaciuto: Personale e servizio
Room is clean but elevator is super dirty. Front desk staff is not nice. Cleaning staff knock on door early to ask you what time we are planning to leave the room. No wif!
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 6 mag 2024
Thank you for choosing us, Tina. We’re glad to hear that the room is clean. However, we are extremely disappointed to hear that you experienced service and cleanliness issues. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for a much better experience.

10/10 Eccellente

Rob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service , il giorno 6 mag 2024
Thank you for choosing us, Rob! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hôtel impeccable!
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 4 mag 2024
Nous vous remercions sincèrement pour vos aimables mots sur notre hôtel. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour impeccable. Votre satisfaction est notre plus grande récompense, et nous sommes enchantés que notre établissement ait répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite, et nous ferons tout notre possible pour que votre expérience soit tout aussi agréable.

10/10 Eccellente

Janet

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really nice amenities! Helpful staff and excellent service
Soggiorno di 1 notte a maggio 2024
Risposta di Customer service , il giorno 4 mag 2024
Thank you for your review, Janet! We’re glad to see that you enjoyed your time with us. We appreciate your comments on our nice amenities, helpful staff, and excellent service. It was our pleasure to welcome you, and we hope to have another opportunity to do so again soon.

10/10 Eccellente

Nancy

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice Hotel! Just a lot of airplane noise
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer z , il giorno 4 mag 2024
Thank you for choosing us, Nancy. We are glad to see your high rating and to hear that you enjoyed our nice hotel. We apologize for any inconvenience caused by the airplane noise. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 Eccellente

Elba

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 4 mag 2024
Thank you for choosing us, Elba! We’re thrilled to know that you enjoyed your time with us and we hope to welcome you back again soon

10/10 Eccellente

kelvys

Mi è piaciuto: Servizi
Excelente
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service , il giorno 4 mag 2024
Gracias por sus comentarios, Kelvys. Nos alegra saber que disfrutó de una excelente estadía. Fue nuestro placer servirle y esperamos tener otra oportunidad de darle la bienvenida en el futuro.

4/10 Scarso

Tessa, Elgin

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 2 mag 2024
Thank you for your rating, Tessa. We are disappointed to see that your time with us did not meet our high standards. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

8/10 Buono

Wendell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Glad to see the improvement made to the inside of the hotel like the sitting and breakfast area.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service , il giorno 1 mag 2024
Thank you for your review, Wendell. We're delighted to hear that you noticed the improvements made to the inside of our hotel, particularly the sitting and breakfast areas. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Eccellente

Denise, Albuquerque

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The airport shuttle was very convenient. The cruise port shuttle operator, run by an outside company, probably needs customer service training and was not organized at all. We always love the included breakfast buffets and specifically choose Embassy Suites for this. Coffee at this location however was not good. Maybe change to a different brand. Otherwise a quick, but as always, wonderful stay at Embassy Suites Miami!
Soggiorno di 1 notte ad aprile 2024
Risposta di Jossue Chavez Front Office Director, il giorno 30 apr 2024
We are happy to hear regarding your past experience with us on property. We look forward to your return to the property in the near future. Hopefully we will have some different coffee during your next visit.

10/10 Eccellente

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
EV charging on premises free happy hours drinks(2) and the ease of check in
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 29 apr 2024
Thank you for choosing us, James! We are delighted to see your perfect rating. It’s great to know that you enjoyed the EV charging on premise, happy hour, drinks, and the easy check-in. It’s our goal to provide the highest quality of comfort and service, and we are glad that this was the case with you. We hope to welcome back again in the future for another wonderful experience.

10/10 Eccellente

Terry

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick check in - nice staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 29 apr 2024
Thank you for your perfect rating, Terry! We are thrilled to hear that you enjoyed your quick check in, and that our staff went above and beyond to make you feel welcome. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

Lisandra Colon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service , il giorno 28 apr 2024
Thank you for choosing us, Lisandra! We are delighted to see your rating and to know that you enjoyed your time with us. It was our pleasure to serve you and we look forward to welcoming you back again soon.

10/10 Eccellente

Ashley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
10 out of 10 will stay again!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 28 apr 2024
Thank you for your perfect rating, Ashley! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we look forward to welcoming you back again soon.

10/10 Eccellente

JAMES

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service , il giorno 26 apr 2024
Thank you for your perfect rating, James! We are thrilled to know that you enjoyed your stay with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

Satomi

Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 26 apr 2024
Thank you for choosing us, Satomi. We're thrilled to hear that you had a great experience. We hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Birgit, Spokane Valley

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and comfortable room. Close to airport and free shuttle to and from airport is very nice. Complimentary breakfast is delicious. Pool is great. We enjoyed our stay and would recommend.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 24 apr 2024
Thank you for your review, Birgit! We are happy to know that you enjoyed your clean and comfortable room, and that our location was convenient for you. It’s also great to know that you enjoyed our complimentary breakfast and pool. We appreciate your recommendation, and we hope to welcome you back again soon.

10/10 Eccellente

shurquanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The staff kept following my family asking did we have a room here. When I asked the front desk why they did that I was told They have a lot of people come to the hotel to eat breakfast and access the pool who don’t have rooms here. I told her it was confrontational for them to do that and all she said was she understands. A staff member also confronted my 11 year old when he was leaving the pool to go inside and asked if he had a key. With all the human trafficking going on in the world today no one should be confronting children in this manner.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 24 apr 2024
Thank you for your review, Shurquanda. We apologize for any inconvenience or discomfort caused during your stay. Our team aims to ensure the safety and security of all our guests, but we understand that the approach could have been more tactful. Your feedback is valuable, and we will address this matter internally to ensure a more guest-friendly approach in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.

4/10 Scarso

Chris

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
The front desk attendant seemed upset to have to check me in. She didn't make eye contact or smile...not even once. I reserved a king suite but was told those weren't available. What's the point of the reservation? $25 self parking cost when you're staying at the property is pretty ridiculous. Bartender is super pleasant and the bar was pretty lively.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 23 apr 2024
Thank you for your review, Chris. We're deeply sorry to hear about your disappointing experience during check-in. Providing exceptional service is our top priority, and it's concerning to hear that we fell short of your expectations. We apologize for any inconvenience regarding the room reservation and parking fees. Your feedback is invaluable, and we'll use it to address areas of improvement. On a positive note, we're glad to hear that you enjoyed the lively atmosphere at our bar and the pleasant service from our bartender. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.

8/10 Buono

Allison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice property convenient for airport and cruise port
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 24 apr 2024
Thank you for your review, Allison. We are glad to hear that you found the property to be nice and convenient for the airport and cruise port. If you have any specific feedback about how we can further improve, please reach out to us. We hope to welcome you back again in the future for an even better experience.

10/10 Eccellente

Mimi, Stanhope

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 13 mag 2024
Thank you for choosing us, Mimi! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 Eccellente

Felisha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love everything about embassy I will never stay anywhere else Hilton is definitely the stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 23 apr 2024
We're thrilled to hear that you had such a wonderful experience with us, Felisha! Thank you for your kind words and for choosing us as your preferred place to stay. We're dedicated to providing exceptional service and ensuring that every guest has a memorable stay. We look forward to welcoming you back for many more enjoyable visits in the future!

10/10 Eccellente

CLARISSA

Mi è piaciuto: Pulizia, personale e servizio, servizi
Great location. Nice rooms.. love the evening reception and full breakfast!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 22 apr 2024
Thank you for your review, Clarissa! We are delighted to hear that you enjoyed our location, nice rooms, the evening reception, and our full breakfast. We appreciate your positive comments and look forward to welcoming you back for another wonderful experience.

10/10 Eccellente

Isam

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Too many planes taking off… and noisy train
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 22 apr 2024
Thank you for your wonderful rating, Isam. We are sorry for any inconvenience caused by the noise of the nearby airport and trains. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 Eccellente

Dorrel

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property is clean The staff are very helpful
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service , il giorno 22 apr 2024
Thank you for your review, Dorrel! We are thrilled to hear that you enjoyed your stay, and found our property to be clean, and our staff to be very helpful. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

Donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Picked us up at airport very good
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 22 apr 2024
Thank you for your review, Donald! We're thrilled to hear that you had a positive experience with our airport pickup service! Thank you for choosing us for your stay, and we hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Jeroen van

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is great. 15 minute Uber to downtown, to the dolphin mall and all the great spots. The free airport shuttle service is nice. The room is nice and fitted the 5 of us, 2 adults and 3 small kids. The foldout couch was alright for sleeping. The breakfast was nice and there were plenty of options. Definitely would visit again!
Soggiorno di 10 notti ad aprile 2024
Risposta di Customer service , il giorno 22 apr 2024
We're delighted to hear that you had a great experience with us, Jeroen Van! Our convenient location and free airport shuttle service aim to make your stay as seamless as possible, so we're glad you found them helpful. It's fantastic to hear that your room comfortably accommodated your family, and we're pleased that you found the foldout couch suitable for sleeping. Thank you for choosing to stay with us, and we look forward to welcoming you back for another visit!

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was able to get early check in and swim in the pool before the check in. Stored our luggage for us while we waited to check in.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 19 apr 2024
Thank you for your perfect rating, Melissa! It's great to hear that you were able to enjoy an early check-in and take a swim in the pool while waiting! Storing your luggage for you is just one way we strive to make your stay as convenient and enjoyable as possible. We hope to welcome you back again soon for another wonderful stay.

2/10 Terribile

Sherrita

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 10 mag 2024
Thank you for your rating, Sherrita. We are disappointed to see that your time with us did not meet our high standards. If you have specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.