Dear Giampiero, Thank you for the comments. We are pleased to read you liked the service provided by our front desk associate and the location close to the beach. However, we are sorry for the maintenance issues you encountered in our room. We will share your concerns with the appropriate team members to take necessary actions. We are also sorry for your disappointment with the breakfast, and we will address this with our food and beverages team to see where we can improve. Thank you again; we hope to have the pleasure of hosting all your future visits.Hotel Management

Patrizio, thank you for the kind review. We are glad that your stay was enjoyable and that we exceeded all of your expectations for a great price. Thank you once more for choosing us. We hope to have the opportunity to welcome you back soon. Hotel Management

Thank you for being our guest and for taking the time to review your stay. We regret not meeting some of your expectations regarding our property. Since we are in the Art Deco District, we are historically protected and, therefore, are unable to make any adjustments to the building itself. As for our rooms, we are in the process of remodeling to enhance our guest experience. On a positive note, we are happy to know you were pleased with our food offerings. It was our pleasure hosting you, and we hope you will revisit to see our newly updated accommodations soon. Victoria Palacio, Sales and Marketing Manager

Thank you for staying with us and for your gracious rating. On behalf of all of us at Essex House by Clevelander, we would like to invite you for another outstanding visit. Victoria Palacio, Sales and Marketing Manager

All of us at Essex House by Clevelander appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Victoria Palacio, Sales and Marketing Manager

Diego, Thank you for staying with us and for your gracious rating. On behalf of all of us at Essex House by Clevelander, we would like to invite you for another outstanding visit. Victoria Palacio, Sales and Marketing Manager

Thank you for the glowing review of the Essex House by Clevelander. We are delighted to know you loved our location and that you were impressed with our cordial associates. However, we regret your disappointment with our resort fee. We hope this will not deter you from choosing us again soon. Victoria Palacio, Sales and Marketing Manager

Andrea, thank you for choosing the Essex House by Clevelander. We are happy you liked our friendly service and accommodations, while our convenient location with proximity to various exciting venues made your stay more enjoyable. We appreciate your feedback and hope to have the opportunity to welcome you back. Victoria Palacio, Sales and Marketing Manager

Maurizio, thank you for sharing the specifics about your visit. We apologize for the disappointment you had with our accommodations. Your feedback has been forwarded with appropriate team members to take corrective actions. However, we are happy you liked our front desk service and breakfast offerings. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Victoria Palacio, Sales and Marketing Manager

Dear Giuseppe Thank you for choosing Essex House during your stay in Miami! We look forward to welcoming you back in the future! Regards, Marcello Telles

Dear Raul, Thank you for staying with us and taking the time to give us your feedback. We were pleased to read that you enjoyed your overall stay and particularly liked our location on Collins Avenue but certainly disappointed that we were not able to meet all your expectations. We will share your comments with our team, and we will take action to ensure this does not happen again. We hope you will give us another chance to welcome you back to experience our hotel the way it should have been on this visit. Hotel Management

Dear Barb, Thank you for reviewing your recent stay. We are sorry you had a few issues as our guest but happy your overall stay was enjoyable. We appreciate your feedback and look forward to hosting you again should your travels bring you this way in the future.Hotel Management

Dear Noely, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Michael, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location on Collins Avenue, only two blocks from Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife, was perfect for your needs and helped make your visit memorable. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Jessica, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Richard, Thank you for choosing to stay with us. Please accept our apologies for the issues you had with the shower and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Hotel Management

Dear Meloney, Thank you for the five-star review of Essex House by Clevelander. We are happy to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Jibri, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Stephen, Thank you for the review of Essex House by Clevelander and for recommending us. It is fantastic to read that you loved our location and the amenities we provide. Your comments regarding the staff, especially Simon, extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. Thank you for being our guest. We look forward to your next visit!Hotel Management

Dear Alexis, Thank you for the feedback. We are happy to see your rating. However, we are sorry for any miscommunication you had while you were here. We would like to share that a mini-fridge is available upon request. It was our pleasure to host your stay at Essex House by Clevelander, and we look forward to your next visit.Hotel Management

Dear Svetlana, Thank you for choosing us for your recent visit. We sincerely apologize for the oversights made when servicing your room. We take our guest's feedback seriously, and the appropriate action will be taken to ensure this does not happen again. We are also sorry for the noise disturbances you experienced due to our location. In the future, please know that our front desk staff will always be available to help, including relocation, whenever possible. Thank you once more, and we hope to have another opportunity to make your next stay exceptional.Hotel Management

Dear Zakikeyyah, Thank you for taking the time to review our hotel. We are pleased to read you loved our spacious rooms. However, we are sorry for the issues you had with the bathroom. We will certainly share your concerns with our housekeeping team so they can take corrective action. We also regret that you felt our carpets needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Hotel Management

Dear Shermaine, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach! Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Fredrick, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we encourage you to choose us again soon. Hotel Management

Dear Kristin, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat offering the ideal combination of comfort, convenience, and hospitality! We appreciate you recommending us and hope to see you again on your next visit to Miami. Hotel Management

Dear Kien, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat, offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Omar, Thank you for sharing a review about your recent stay. While we hope you enjoyed your stay overall, we are sorry we did not impress you with the upkeep and maintenance of our accommodations and amenities. We are passionate about providing our guests with a seamless stay; therefore, we are working with our maintenance team to ensure that it does not happen again. We hope you will give us a second chance and come back for another visit. We would love the opportunity to provide you with a better stay. Hotel Management

Dear Martin, Thank you for taking the time to review our hotel. We hope you enjoyed your overall stay at our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting every expectation. Please accept our apologies for the noise concerns. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Hotel Management

Dear Humberto, Thank you for sharing a review about your recent stay at Essex House by Clevelander. We're delighted to hear that you found our Art Deco oasis amidst the energy of South Beach to your liking overall despite encountering an issue with the elevator in the morning. We regret the inconvenience this has caused and appreciate your patience as we swiftly addressed the situation. We look forward to the opportunity of welcoming you back for an even more enjoyable stay.Hotel Management

Dear Geraldine, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Hotel Management

Dear Holly, Thank you for your recent stay at the Essex House by Clevelander and for posting a nice rating. It is a pleasure to know we exceeded most of your expectations. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Isaac, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel. We appreciate you mentioning our convenient location and the excellent service provided by our front desk staff. We value your comments regarding the refrigerators and have taken note of them. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Joy, Thank you for taking the time to review our hotel. We are pleased to read you loved our location. However, we were disappointed that you felt the resort price did not meet your expectations. We make every effort to be priced competitively. We are also unhappy to read that you had some concerns with the size of your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Hotel Management

Dear Catherine, Thank you for the five-star review of Essex House by Clevelander. We are happy to read you loved our location and the hospitality we offer. We will surely share your compliments with Simon for a job well done. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear William, Thank you for the comments on your stay We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Hotel Management

Dear Eric, Thank you for choosing Essex House by Clevelander. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Hotel Management

Dear Corey, Thank you for taking the time to review our hotel. We regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans. Thank you again for choosing to stay with us; we hope to have the opportunity to welcome you again whenever your travels bring you to the area.Hotel Management

Dear Jeremy, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel. It is a pleasure to know we exceeded your expectations and that you had a great time at our well-kept property. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Richard, Thank you for being our guest. We are happy to see your rating. However, we are sorry for the inconvenience regarding the location of your room and due to the miscommunication caused. Your feedback is important to us as it helps to improve our guest experience going forward. We look forward to hosting you again soon at Essex House by Clevelander!Hotel Management

Dear Purvi, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Elmer, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Hotel Management

Dear Alysia, Thank you for posting a review of your stay with us. We regret any inconvenience you experienced regarding the distance to the beach area. We also apologize for any confusion or inconvenience regarding parking and the delay you experienced with our valet service and the impact it had on your schedule. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Additionally, we are sorry if our VIP program did not meet your expectations. We will review our offerings to ensure they align with the value we aim to provide to our loyal guests. We hope you will give us an opportunity to redeem ourselves in the future.Hotel Management

Dear Tracy, Thank you for the five-star review of Essex House by Clevelander. We are happy to read about your fantastic stay at our spotless property and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Temica, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Hotel Management

Dear Roneisha, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Maynor, Thank you for the feedback. We are sorry for the miscommunication regarding the pool and regret any inconvenience this caused. Please know the information is posted on our website so guests can know before booking with us. Thank you once more for your review, and we look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Hotel Management

Dear Claudia, Thank you for taking the time to provide feedback about your stay. We sincerely apologize for the oversights made when servicing your room. We take our guests' feedback seriously, and our housekeeping staff will take the appropriate action to ensure this does not happen again. We were also disappointed that you felt the price did not meet your expectations. We make every effort to be priced competitively. Thank you once more, and we hope to have another opportunity to make your next stay exceptional.Hotel Management

Dear Masahi, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Michelle, Thank you for taking the time to review our hotel. We truly regret that your time with us was overshadowed due to the concerns you had with the pool access. We hope you will accept our apologies for this disappointment. We also apologize for the inconvenience you experienced with the concerns in your room. Our goal is always to provide a comfortable, relaxing stay; therefore, we appreciate you bringing these issues to our attention. We will address them appropriately and hope you will join us again so we can provide you with the flawless visit you deserve.Hotel Management