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Recensioni per Hyatt Centric South Beach Miami

4 out of 5
Hyatt Centric South Beach Miami
1600 Collins Avenue, Miami Beach, FL

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 487 su 1000 recensioni" "
Valutazione di 8 - Buono. 259 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 115 su 1000 recensioni" "
Valutazione di 4 - Scarso. 67 su 1000 recensioni" "
Valutazione di 2 - Terribile. 72 su 1000 recensioni" "

8,6/10

Pulizia

8,2/10

Personale e servizio

7,8/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Giorgia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very cute format, right in the center, super helpful personnel. Pool & breakfast area easy to access (when the ocean is filled with jellyfish). Bike rental. Also, right under the hotel are a dry bar and a joe and the juice so really comfy. The beach area at the Loews as well is super chic. You do get some noise from the clubs and bars downstairs but it’s part of the Miami fun!
Soggiorno di 4 notti ad agosto 2022
Risposta di GM, il giorno 12 set 2022
Dear Giorgia, Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed your stay at our Hyatt Centric. Thank you for sharing this kind review and please come back to see us anytime we can be of service. Best, Shanda Mortimer General Manager

8/10 Buono

Claudio

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Very good hotel and staff.
The hotel is very close to Ocean Drive. Very close to the beatch as well. Gustavo, at the Valet reception, has been very kind and gave us a lot of information. I only complain about the cleaning of the room. they changed the towels every day, but during our stay (5 nights) they have never used the vacuum cleaner.
Soggiorno di 5 notti a giugno 2019
Risposta di Mc, il giorno 14 lug 2019
Thank you for your feedback

10/10 Eccellente

Diego

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di MC, il giorno 2 mag 2018
AwesomE!

10/10 Eccellente

Maurizio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tutto sommato very good!
Bella esperienza, positiva. A mio avviso la hall dovrebbe essere all’ingresso e non al 3 piano. Nessuno all’ingresso ti dice dove andare.
Soggiorno di 1 notte a novembre 2017
Thank you for your stay.! See you next time!.

8/10 Buono

ElleM, Italia

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
Nel complesso moto bene, forse leggermente da migliorare la pulizia delle camere.
Soggiorno di 9 notti ad agosto 2017

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo Hotel vicino a spiaggia e Lincoln Road
L'hotel è molto comodo perché vicino alla spiaggia e alla Lincoln Road ottima per shopping e ristoranti. Ottima la condizione e la pulizia della camera e della struttura in generale. Staff cordiale ed accogliente. Non ho provato la piscina ma è molto carina.

8/10 Buono

Daquan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is perfect for any visitor that wants to experience everything close by.
Soggiorno di 3 notti a maggio 2024
Risposta di GM, il giorno 11 mag 2024
Dear Daquan, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our convenient location and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Jessica Francos, GM

8/10 Buono

Kenneth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We liked the location and the hotel’s beach and gym amenities’ connection with the Loews Hotel (right across the street with easy access to both. The hotel was clean and the dailyaid service was reliable. Hotel js walk-ably convenient to just about everywhere we like to go in South Beach and there was just enough “action” on the pool deck to make it fun to hang out. The only disappointment was that there was no nightlife in the hotel and a couple of times when I wanted a drink, the bartender was nowhere to be found and the one time I stumbled into her, the drink was not good. Overall, this is a good value and the location is very good. If you need constant action, maybe beat to go across the street and oay an extra $100 a night.
Soggiorno di 6 notti ad aprile 2024
Risposta di GM, il giorno 1 mag 2024
Dear Kenneth, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your feedback about the lack of customer service at the bar. I appreciate you taking the time to write and we hope to host you again. Best, Craig Haas, GM

10/10 Eccellente

Lizhu

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
it’s great location close to beach.
Soggiorno di 2 notti ad aprile 2024
Risposta di GM, il giorno 28 apr 2024
Dear Lizhu, I'm so happy to hear that you enjoyed your stay. It's encouraging to know you found our rooms nice and comfortable, and the location near the beach. I look forward to sharing your review with the team, and we hope to see you again soon. Best, Jessica Francos, GM

10/10 Eccellente

Teresa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was great. Walkable distance to beach, shopping area, botanic garden, and tons of places to eat.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 15 apr 2024
Dear Teresa, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Jessica Francos, GM

10/10 Eccellente

Anthony, West Palm Beach

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly and attentive staff
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 15 apr 2024
Dear Anthony, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, Jessica Francos, GM

10/10 Eccellente

Clarissa, Bronx

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my favorite hotel to stay in while in Miami! Solo traveler friendly!
Soggiorno di 5 notti a marzo 2024
Risposta di GM, il giorno 10 apr 2024
Dear Clarissa, Thank you for your wonderful recommendation, and we look forward to your next visit. We are delighted to be your hotel of choice in the area. Best, Jessica Francos, GM

10/10 Eccellente

Kerry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 8 apr 2024
Dear Kerry, It's outstanding you had such a wonderful experience with our location. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Jessica Francos, GM

10/10 Eccellente

Tessa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was warm and friendly property was clean and never wanted to leave
Soggiorno di 3 notti a marzo 2024
Risposta di GM, il giorno 6 apr 2024
Dear Tessa, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, Jessica Francos, GM

2/10 Terribile

Zixuan

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I booked ocean view but it is actually partial ocean views. The sea through the window is far away from the hotel. The hotel is small. The pool is also very small. The room does not have slippers, bathrobe, shower cap, toothbrush. I asked for them the first day I came. I got them on the third day. I need to keep calling the front desk. It also took a very long time for the front desk to answer the call because there is only one front desk. The room’s floor is also dirty. It is also noisy. I can hear the music every night from the other rooms of the same floor. All the housekeepings do not speak English. It is really inconvenient. Everyday, they came really early. I need to use a translator to ask them to come later, but they never came back. I need to call the front desk to ask them to come, and it took like an hour. The room does not have heating. We need to turn off the air conditioning to keep warm, but the housekeeping always came and turned it on, to like 65 degrees. Overall, the hotel and the service does not worth this price at all! Book a better one nearby!
Soggiorno di 5 notti a marzo 2024
Risposta di GM, il giorno 4 apr 2024
Dear Zixuan, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Jessica Francos, GM

10/10 Eccellente

Zsolt, Ormond Bch

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
we ha a very nice stay, thank you
Soggiorno di 2 notti a marzo 2024
Risposta di GM, il giorno 4 apr 2024
Dear Zsolt, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming review. It would be our pleasure to host you again if you return to the area. Best, Jessica Francos, GM

8/10 Buono

Tracee

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Use of Lowe’s facilities
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 3 apr 2024
Dear Tracee, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Jessica Francos, GM

10/10 Eccellente

Howard, Fort Lauderdale

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is in the heart of South Beach, and the hotel room is modern and clean. The only negative Comment I have is that parking and getting your car is tough as there is little parking space To leave your car and the valet is overwhelmed.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 1 apr 2024
Dear Howard, We're happy to hear from you and appreciate your kind review. It's great to know you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and one area for improvement, and hope to host you again. Best, Jessica Francos, GM

6/10 Soddisfacente

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Miami Beach parking is difficult, so I picked this property because it had valet parking even thou it was the most expensive Hyatt I have come across. When I arrived it was raining and no one was working the Valet. Cars were everywhere and backed up into the street. The police were telling you to move your car, it was chaos. The front desk had me park in one of the public parking garages and I had to walk in the rain with my luggage to the hotel. Once inside they assured me they would refund me the 3 nights of valet parking. I got my bill and I was charged for the valet parking. They removed it but I had to bring it to their attention. For all my troubles they credited me one night of resort fees. Other than that the staff was friendly and the room was pleasant.
Soggiorno di 3 notti a marzo 2024
Risposta di GM, il giorno 26 mar 2024
Dear Cheryl, Thank you for taking the time to share your feedback with us. We appreciate having you as our valued guest. Our staff usually excels at responding to our guest's needs; however, we understand that we fell short in your case. We value your comments and will be using them to ensure that we are more consistent in providing our services. We would love to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Jessica Francos, GM

8/10 Buono

Sabine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
You are close to everything. So it’s very convenient location
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 12 feb 2024
Dear Sabine, We are thrilled to see that our location was a perfect fit for your time in South Beach. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jessica Francos, GM

6/10 Soddisfacente

Clement, BREMERTON

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I asked the clerk about the shopping options around the hotel. He answered: there are plenty of stores; you can check on Google. Homeless people on almost every street. The hotel entrance looks like a back door or a service entrance, next to a parking garage. The hotel is expensive considering the location and the services you receive.
Soggiorno di 2 notti a febbraio 2024
Risposta di GM, il giorno 11 feb 2024
Dear Clement, I apologize for the fact that you did not consider us to be a good value and that we did not provide you with hospitable service. Our top priority is to ensure that our guests are satisfied, and I regret that we left you with a negative impression. Your feedback is appreciated, as it helps us make changes for future stays. Thank you for taking the time to share your review with us. Sincerely, Jessica Francos GM

2/10 Terribile

Lindon

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di fco, il giorno 8 feb 2024
Dear Guest We hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team

8/10 Buono

Walter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel & location, improve Breakfast !
Excellent hotel, location and service, I just didn't like the breakfast issue, it is a la carte, not a buffet, therefore expensive and slow if you are going on business and always in a hurry
Soggiorno di 3 notti a gennaio 2024
Risposta di fco, il giorno 8 feb 2024
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

6/10 Soddisfacente

karl

Viaggio di gruppo
Rooms were very nice. Bar area so so. We arrived from a cruise early but weren’t able to check in until 5 pm. Had to put luggage in holding downstairs. Then finally get checked in and go down and get our own luggage and take it up. Workout etc is the hotel across the road
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 30 gen 2024
Dear karl, Thank you for acknowledging our well-maintained and comfy hotel rooms even though your experience did not wow you. Reflections like yours allow us to improve future stays. Thank you for your time in reviewing your visit, and we hope you will consider returning for a more memorable experience. Sincerely, Jessica Francos, GM

6/10 Soddisfacente

milagros

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
When i asked about my room being ready since i was already waiting 90 minutes, the middle aged African American woman at the desk told me she didn't know about my room since she didnt work housekeeping. The Hispanic desk giy finally got me a room at 5:50 pm! Well after our scheduled 4pm check in time. I asked for a breakfast voucher or a drink ticket and all he offered was 2 bottles of water which are free anyway. Terrible service.
Soggiorno di 2 notti a gennaio 2024
Risposta di GM, il giorno 30 gen 2024
Dear milagros, We deeply regret your recent experience and apologize for not having a room ready for your arrival. This is not acceptable by our standards, and we are continuously working on enhancing the quality of service that we provide. We hope that you will give us another opportunity to offer you the exceptional stay that our guests have come to expect from us. Once again, we are sorry for any stress that we may have caused, and we appreciate you taking the time to write to us. Sincerely, Jessica Francos, GM

4/10 Scarso

Camille-Esther

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Definitely not Hyatt standards. 3 star at best. Pathetic for the price paid.
Soggiorno di 3 notti a gennaio 2024
Risposta di fco, il giorno 29 gen 2024
Dear Guest We hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team

8/10 Buono

Siomara

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
Um pouco decepcionante
Local muito bom, porém o serviço de limpeza nos quartos deixa a desejar. Reservamos um quarto com vista para a cidade e o quarto tinha uma vista para os aparelhos de ar condicionados do hotel.
Soggiorno di 4 notti a gennaio 2024
Risposta di GM, il giorno 19 gen 2024
Dear Siomara, Thank you for taking the time to share this review. It is lovely to hear that you enjoyed your experience overall. Your feedback, including improvement areas, assists our team, who truly loves making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Sincerely, Jessica Francos, GM

6/10 Soddisfacente

Navdeep

Viaggio di lavoro
The location is good but it’s not worth the price of $1000 for 2 days
Soggiorno di 2 notti a gennaio 2024
Risposta di GM, il giorno 15 gen 2024
Dear Navdeep, I appreciate you staying at our Hyatt Centric even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Jessica Francos, GM

10/10 Eccellente

Camelia, Long Islanf City

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely fabulous!!! Close to everything, clean, modern. Thank you for my birthday upgrade :-)
Soggiorno di 1 notte a gennaio 2024
Risposta di fco, il giorno 15 gen 2024
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 Buono

Ehsan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a dicembre 2023
Risposta di FCO, il giorno 8 gen 2024
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di fco, il giorno 29 dic 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

6/10 Soddisfacente

Hung

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Great location and easy walking distance to restaurants and shopping. No frills hotel.
Soggiorno di 3 notti a dicembre 2023
Risposta di GM, il giorno 28 dic 2023
Dear Hung,While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Jessica FrancosGeneral Manager

10/10 Eccellente

Eli

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti a dicembre 2023
Risposta di fco, il giorno 24 dic 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023
Risposta di fco, il giorno 18 feb 2024
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

6/10 Soddisfacente

Jonathan

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 5 notti a dicembre 2023
Risposta di GM, il giorno 20 dic 2023
Dear Jonathan, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Jessica Francos, GM

8/10 Buono

Torsten

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Service Mitarbeiter Name Christobal an der Bar war super freundlich. Guter Service! Service Mitarbeiter am Eingang Hotelportier Name Ming und sein Kollege waren super nett und hilfsbereit! Top Service
Soggiorno di 5 notti a novembre 2023
Risposta di Francisco, il giorno 19 dic 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 Eccellente

Mat

Soggiorno di 3 notti a dicembre 2023
Risposta di Francisco, il giorno 19 dic 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 Buono

Rodrigo, Buenos Aires

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La atención es de primera y un upgrade el gimnasio en el Loews y el servicio de playa y bicicletas. Sería perfecto si tuviera toallas adecuadas. Son de pésima calidad y tamaño
Soggiorno di 5 notti a dicembre 2023
Risposta di fco, il giorno 9 dic 2023
Estimado huesped,En nombre del Hyatt centric South Beach, le queremos agradecer por su estadia y sus comentarios.Siempre estamos dispuestos a mejorar nuestro servicio, y dar una mejor experiencia ustedes.AtentamenteServicio al Cliente

10/10 Eccellente

MIKIYA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a dicembre 2023
Risposta di Francisco, il giorno 9 dic 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 Eccellente

Jose

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent service
Excellent service from Pio in the front desk. The entire staff was friendly and diligent
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 6 dic 2023
Dear Jose, I am glad that you had a 'perfect ten' experience at our hotel and that Pio left such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Jessica Francos General Manager

10/10 Eccellente

gbenga

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Francisco, il giorno 5 dic 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 Eccellente

Barbara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Francisco, il giorno 5 dic 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 Buono

ELENA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
View from windows and design of room
Soggiorno di 1 notte a novembre 2023
Risposta di GM, il giorno 5 dic 2023
Dear Elena,I am glad our Hyatt Centric hotel provided you with a great experience while visiting Miami. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Jessica FrancosGeneral Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di fco, il giorno 5 dic 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 Buono

Charles

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was spacious and well maintained. However, there were no dresser drawers and I had to essentially live out of my suitcase. Also my companion and I arrived after midnight because of a flight delay and we could not raise anyone to let us into the building for a half hour. We thought we were going to have to sleep in the car. Other than that, the staff were generally helpful.
Soggiorno di 6 notti a novembre 2023
Risposta di GM, il giorno 1 dic 2023
Dear Charles, I am sorry to hear that your stay started poorly but am relieved that it ended up being enjoyable overall. Thank you for being our guest and taking the time to share feedback that will help us improve our offerings. It was our pleasure to host you and we hope you consider a return trip in the future. Best, Jessica Francos General Manager

10/10 Eccellente

Nageela

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hele leuke personeel, vooral de man die beneden stond bij de ingang. Heel lief met kinderen. Ik raad het zeker aan en kom absoluut terug.
Soggiorno di 2 notti a novembre 2023
Risposta di GM, il giorno 30 nov 2023
Dear Nageela, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Sincerely, Jessica Francos General Manager

10/10 Eccellente

Daren

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing Property, centrally located and the staff were gracious and accommodating.
Soggiorno di 3 notti a novembre 2023
Risposta di Francisco, il giorno 28 nov 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 Buono

Jerolamon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very perfect spot for all around activities and interests
Soggiorno di 1 notte a novembre 2023
Risposta di Francisco, il giorno 23 nov 2023
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

4/10 Scarso

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Photos are not as they seam
The hotel was very noisy. The photos show it located on the beach. It was not you had to walk down an alley way to get to the beach. Very disappointed
Soggiorno di 1 notte a novembre 2023
Risposta di Francisco, il giorno 22 nov 2023
Dear Guest We hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team

8/10 Buono

Helen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stay at Hyatt Centric South Beach
Soggiorno di 4 notti a novembre 2023
Risposta di Francisco, il giorno 22 nov 2023
Dear GuestWe hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team