Attico Luxury, 2 camere da letto, vista oceano, di fronte alla spiaggia | Biancheria da letto di alta qualità, una cassaforte in camera

Recensioni per Marenas Beach Resort

4 out of 5
Marenas Beach Resort
18683 Collins Avenue, Sunny Isles Beach, FL

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 517 su 1001 recensioni" "
Valutazione di 8 - Buono. 202 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 125 su 1001 recensioni" "
Valutazione di 4 - Scarso. 68 su 1001 recensioni" "
Valutazione di 2 - Terribile. 89 su 1001 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Edwin William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Place!
Soggiorno di 2 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 21 mag 2024
Dear Edwin William,Thank you for your recent visit to Marenas Beach Resort and for taking the time to leave us a positive review. We are thrilled to hear that you had an enjoyable experience with us.We look forward to welcoming you back in the near future. If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know.Warm regards,

10/10 Eccellente

Josue

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 18 mag 2024
Dear Josue,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay at Marenas Beach Resort. We look forward to welcoming you back for another fantastic experience soon!

2/10 Terribile

Krasimir, Renton

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not good
Soggiorno di 11 notti a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 21 mag 2024
Dear Krasimir,Thank you for taking the time to leave a review for Marenas Beach Resort. We sincerely apologize that your recent stay did not meet your expectations. Your feedback is extremely important to us, even though you chose not to leave specific comments.We strive to provide exceptional experiences for all our guests, and it is clear that we fell short during your visit. We would appreciate the opportunity to learn more about your stay so we can address the issues you encountered and ensure they do not happen again in the future.Could you please contact us directly or provide more details about your experience? We are committed to making things right and hope to welcome you back to Marenas Beach Resort for a much-improved stay.Thank you again for your feedback.Warm regards,

8/10 Buono

Susy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Beach access and rooms spaces
Soggiorno di 1 notte a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 17 mag 2024
Dear Susy,Thank you so much for your kind review! We are thrilled to hear that you enjoyed the beach access and found our rooms spacious and comfortable. It’s always our goal to provide a relaxing and memorable stay for our guests, and your positive feedback lets us know we’re on the right track.We look forward to welcoming you back to Marenas Beach Resort for another fantastic stay. If there is anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Warm regards,

10/10 Eccellente

Gustavo

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I love this property!I stayed here before and when I made the check in I received an upgrade and it was amazing as usual, the only issue that I had was with the Vallet parking, when I went to pay the guy told me that they don’t accept credit card and just cash, we gave him $30 plus $5 tip (this was at night, I left because I had to work in the morning) my friend stayed and when he went to reception to do the check out they want to charge me for the vallet parking that we already paid last night! I ask them to check the cameras, because was unacceptable.
Soggiorno di 1 notte a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 17 mag 2024
Dear Gustavo,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and appreciated the upgrade. Your kind words truly mean a lot to our team.We are, however, sorry to learn about the inconvenience you experienced with our valet parking service. We understand how frustrating this must have been for you. To ensure we address this matter promptly and effectively, could you please contact our Front Desk team directly? They will be able to follow up on the incident and review the camera footage to resolve this issue for you.We appreciate your feedback and are committed to making sure your next visit is flawless. Thank you again for your understanding and for choosing Marenas Beach Resort.Warm regards,

10/10 Eccellente

carlos, MIAMI LAKES

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect location, clean rooms, nice staff, would recommend to anyone
Soggiorno di 2 notti a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mag 2024
Dear Carlos,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Marenas Beach Resort. Our team takes pride in providing excellent service, and we're delighted that you found our staff to be super nice.Indeed, our location offers the best of both worlds - stunning beach views and convenient access to everything you need for a perfect getaway. We're thrilled you appreciated the beauty of our beach and found our rooms comfortable.We can't wait to welcome you back for another fantastic stay by the beach!

8/10 Buono

Vincent

Soggiorno di 3 notti a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mag 2024
Dear Vincent,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay at Marenas Beach Resort. We look forward to welcoming you back for another fantastic experience soon.

10/10 Eccellente

Giovanny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente
Soggiorno di 3 notti a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mag 2024
Dear Giovanny,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay at Marenas Beach Resort. We look forward to welcoming you back for another fantastic experience soon!

10/10 Eccellente

Patrick Lloyd

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
having a washer and dryer plus full kitchen was the nicest thing. staff was very polite and welcoming. will definitely visit this place again for sure.
Soggiorno di 4 notti a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 10 mag 2024
Dear Mr. Lloyd,Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay at Marenas Beach Resort and that our fully-equipped accommodations met your needs perfectly. Our team works hard to ensure every guest feels welcomed and taken care of, so it's wonderful to hear that you found our staff polite and welcoming.We look forward to welcoming you back for another fantastic stay in the near future. Should you need anything at all for your next visit, please don't hesitate to reach out.Warm regards,

10/10 Eccellente

Suzana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the stay at the hotel very neat and clean. Always excellent service.
Soggiorno di 4 notti a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 9 mag 2024
Dear Suzana,Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay at Marenas Beach Resort and that you found our hotel to be neat and clean. Providing excellent service is our top priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic experience!

8/10 Buono

ismail

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 9 mag 2024
Dear Ismail,Thank you for your positive review! We're delighted to hear that you enjoyed your stay at Marenas Beach Resort. We strive to provide exceptional service and create memorable experiences for our guests. We look forward to welcoming you back soon for another wonderful stay!

10/10 Eccellente

Antoinio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place!
Soggiorno di 4 notti a maggio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 7 mag 2024
Dear Antoinio,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was a construction site happening and all dust and noise
Soggiorno di 5 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 4 mag 2024
Dear Elizabeth,Thank you so much for your positive review of your recent stay at Marenas Beach Resort! We're thrilled to hear that you enjoyed your time with us.We're sorry to hear that the construction next door caused some inconvenience during your stay. Unfortunately, as much as we strive to ensure our guests have a peaceful experience, we have no control over external construction activities.However, we truly appreciate your understanding and patience during this time. We hope that despite the noise and dust, you were still able to enjoy our resort amenities and the beautiful beach nearby.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Buono

rodolfo

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 1 mag 2024
Dear Rodolfo,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

10/10 Eccellente

Raiyan

Soggiorno di 3 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 21 mag 2024
Dear Raiyan,Thank you for your recent visit to Marenas Beach Resort. We are thrilled to hear that you had an enjoyable experience with us.We look forward to welcoming you back in the near future. If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know.Warm regards,

10/10 Eccellente

Raiyan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
loved this hotel! the staff was so accommodating and friendly. the location is perfect, right on the beach and close to the good restaurants, connivence shops & highway. check in/ check out was easy & quick, I mistakenly extended my stay for the wrong dates and they were nice enough to fix the error & accommodate my stay for the correct dates. they offer a good range of workout equipment including dumbbells, treadmills, machines for upper body, quads & hamstrings. would definitely stay here again!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 30 apr 2024
Dear Raiyan,We're thrilled to hear that you loved your stay at Marenas Beach Resort! Thank you for highlighting our friendly and accommodating staff, as well as our prime location right on the beach and close to great dining options and conveniences.It's fantastic to know that you found our check-in/out process easy and quick, and we're glad we could help fix the dates for your extended stay. Providing seamless experiences for our guests is always a top priority for us.We're delighted you enjoyed our well-equipped fitness facilities. Staying active while enjoying your vacation is important, and we're glad we could provide the amenities you needed.We truly appreciate your positive feedback and look forward to welcoming you back on your next visit to Marenas Beach Resort! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

2/10 Terribile

Lasha, Brooklyn

Soggiorno di 1 notte ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 30 apr 2024
Dear Lasha,Thank you for sharing your feedback with us. We regret to hear that your experience at Marenas Beach Resort did not meet your expectations. We take all feedback seriously and will use your comments to improve our services for future guests. If you have any specific concerns you'd like to discuss further, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

10/10 Eccellente

Mathew

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall great experience. Very nice and clean
Soggiorno di 4 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 23 apr 2024
Dear Mathew,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

10/10 Eccellente

Travis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Great experience
Soggiorno di 3 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 23 apr 2024
Dear Travis,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

10/10 Eccellente

Vigitha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent experience
Soggiorno di 3 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 23 apr 2024
Dear Vigitha,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were very welcoming and friendly especially the front reception manager Danielis who was very helpful. She walked me through the process when I decided to extend my stay by another 6 days and remain in the same room we were occupying. Very nice lodgings and amenities. Valet staff were fast and amazing to deal with as per the pool staff and especially...John John. Well done everyone!
Soggiorno di 5 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 17 apr 2024
Dear David,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience at Marenas Beach Resort. Danielis and John John will be delighted to receive your compliments. We look forward to welcoming you back for another fantastic stay!Regards

10/10 Eccellente

Ahmed

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved my staycation. I love the beach and the service. Very pleased .
Soggiorno di 1 notte ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 16 apr 2024
Dear Ahmed,Thank you for choosing Marenas Beach Resort for your staycation! We're thrilled to hear that you loved the beach and our service. Looking forward to welcoming you back soon! Regards

10/10 Eccellente

Maria Del Jesus

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Place was beautiful! We will be back
Soggiorno di 3 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 16 apr 2024
Dear Maria Del Jesus,Thank you for your kind words! We can't wait to welcome you back to Marenas Beach Resort for another wonderful stay.

2/10 Terribile

KAY BELLA, Miami

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 16 apr 2024
Dear Kay Bella,We're sorry to see that you weren't completely satisfied with your experience at Marenas Beach Resort. We strive to provide exceptional service and accommodations for all our guests, and we regret if we fell short of your expectations. Your feedback is valuable to us, and we would like to learn more about your concerns so we can address them promptly. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Buono

Jose Angel Rocha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 16 apr 2024
Dear Jose Angel Rocha,Thank you for your positive feedback! We're glad you enjoyed your stay at Marenas Beach Resort. We look forward to welcoming you back soon!

10/10 Eccellente

randhy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 13 apr 2024
Dear Randhy,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

10/10 Eccellente

Taylor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
loved staying here for the beautiful scenery & friendly environment! will most definitely be back!
Soggiorno di 4 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 12 apr 2024
Dear Taylor,Thank you for your kind words! We're thrilled you enjoyed our beautiful scenery and friendly atmosphere. Can't wait to welcome you back!

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was my second time staying at Marenas beach resort since February. Once again, we had an absolutely fabulous time! The condominium we stayed at was absolutely amazing! The views are incredible, and the room itself had all the comforts of home. The best part was the staff! Everyone was very kind,helpful and respectful. They did everything they could to make our visit extremely enjoyable! Grisel, Who I believe is the hotel manager, went out of her way, on both visits, to make sure that my daughters and I had a phenomenal time! She made accommodations for us on each trip to ensure that everything was very comfortable for us! We will definitely be going back soon! The only thing I would recommend is to make sure you get reservations on the side where there is no construction because unfortunately, it is very noisy during the day if you are in a room on the construction side. We were originally put on that side, but were moved.
Soggiorno di 2 notti a febbraio 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 9 apr 2024
Dear Jennifer,Thank you for your glowing review! We're delighted to hear that you had another fabulous stay with us at Marenas Beach Resort. We're thrilled that you enjoyed the amazing views, comfortable accommodations, and the exceptional service provided by our staff, especially Grisel. We appreciate your feedback regarding the construction noise and are glad we could swiftly accommodate your request for a quieter room. We look forward to welcoming you back soon for another wonderful experience!

6/10 Soddisfacente

Zafar, Brooklyn

Soggiorno di 4 notti ad aprile 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 26 apr 2024
Dear Zafar,Thank you for sharing your feedback with us. We regret to hear that your experience at Marenas Beach Resort did not meet your expectations. We take all feedback seriously and will use your comments to improve our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

2/10 Terribile

lucas

Soggiorno di 3 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 17 apr 2024
Dear Lucas,We are sorry to hear that your experience with us did not meet your expectations. At Marenas Beach Resort, we strive to provide exceptional service and memorable stays for all our guests. Your feedback is important to us, and we would like to learn more about your specific concerns so that we can address them promptly. We hope to hear from you soon

10/10 Eccellente

Liliana

Mi è piaciuto: Personale e servizio
The location and beach
Soggiorno di 5 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 27 mar 2024
Dear Liliana,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

8/10 Buono

Vlad, Brooklyn

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good amenities and beach inventory, but slow service all around the property including housekeeping and the in-house restaurant
Soggiorno di 4 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 26 mar 2024
Dear Vlad,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our amenities and beach inventory.We sincerely apologize for any inconvenience you experienced due to the slow service throughout the property, including housekeeping and our in-house restaurant. Please rest assured that your comments have been shared with our management team for immediate attention and improvement.We appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

8/10 Buono

Hartman Godfrey Longley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My suite was spacious ( full kitchen stack washer and dryer). Great views of both the ocean and bay from my balcony. spacious bathroom but just a tub shower. Staff was friendly but some days i felt room cleaning took to long to getting to the room. (after 4p).Also i tried using the in room phone to get various areas within the hotel and would often get no answer after minutes of attempts. The restaurant provided good food options. Maybe a little pricier than expected for the level of food but overall not expensive. Easy access to beach Its no convenient store but a machine you could grab a snack or beverage from. Atm machine only dispenses 20s
Soggiorno di 3 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 26 mar 2024
Hartman, GodfreyThank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the spaciousness of your suite, along with the stunning views from your balcony. Your compliments regarding our friendly staff and the quality of food at our restaurant are greatly appreciated.We apologize for any inconvenience you experienced with the timing of room cleaning and the responsiveness of our in-room phone service. Rest assured, we will address these issues promptly to ensure a smoother experience for our guests in the future.Regarding your feedback on pricing and the availability of amenities, we will certainly take it into consideration as we strive to provide exceptional value and convenience to all our guests.We hope to welcome you back to Marenas Beach Resort soon for another memorable stay.Warm regards,

6/10 Soddisfacente

kimberly

Viaggio di coppia
Mi è piaciuto: Pulizia
Kool For the beach proximity but kinda boring limited restaurant if you don’t want to go out. Valet only. Small pool closes early Jacuzzi too hot at times. Rooms are cute kitchen is nice added amenity. But who’s cooking.
Soggiorno di 1 notte a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 21 mar 2024
Dear Kimberly,Thank you for your feedback. We're glad you enjoyed our beach proximity and found our rooms and kitchen amenities satisfactory. We apologize for any inconvenience caused by the limited restaurant options and early pool closure. We'll take your comments into consideration for future improvements. We hope to welcome you back soon.

4/10 Scarso

Luyen

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 21 mar 2024
Dear Luyen,Thank you for your review, We apologize for your recent experience. We're committed to improving and would appreciate more details about your stay. Please reach out to us directly so we can address your concerns.

10/10 Eccellente

Brigette

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly room was very clean the bed was super cozy beautiful view love the resort amenities valet was quick and easy overall wonderful stay
Soggiorno di 1 notte a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 19 mar 2024
Dear Brigette,Thank you so much for taking the time to share your positive experience at Marenas Beach Resort! We are thrilled to hear that you thoroughly enjoyed your stay with us.Our team takes great pride in providing exceptional service, and we're delighted to hear that you found our staff to be very friendly and accommodating. It's fantastic to know that you found your room clean and cozy, and that you were able to enjoy the beautiful view from your accommodations.We're also pleased that you appreciated our resort amenities and found our valet service to be quick and convenient. Ensuring our guests have a wonderful and seamless experience is always our top priority, and your feedback confirms that we are succeeding in our efforts.Once again, thank you for choosing Marenas Beach Resort for your stay. We look forward to welcoming you back for another unforgettable experience in the near future!Warm regards,

10/10 Eccellente

svetlana

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Customer service excellent, specially Manager knowledgeable, smart and sweet person. We need more like her in this company.
Soggiorno di 1 notte a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 19 mar 2024
Dear Svetlana,Thank you very much for taking the time to leave such a glowing review of your recent experience at Marenas Beach Resort! We are delighted to hear that you had an exceptional stay with us.Our team takes great pride in providing outstanding customer service, and it's heartening to know that our efforts have made your stay memorable. We're particularly thrilled that you found our manager to be knowledgeable, smart, and sweet. Rest assured, we will pass on your kind words to her, as recognition like this truly motivates us to continue delivering exceptional service to all our guests.At Marenas Beach Resort, we constantly strive to create unforgettable experiences, and feedback like yours reinforces our commitment to excellence. We genuinely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the near future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Your satisfaction is our top priority.Warm regards,

8/10 Buono

Jorge

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Me dieron otra habitación no la que miré en las fotos
Soggiorno di 2 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 19 mar 2024
Dear Jorge,Thank you for taking the time to share your feedback regarding your recent stay at Marenas Beach Resort. We appreciate your honesty and value your input as it helps us to continually improve our services.We have thoroughly investigated the concerns you raised regarding the discrepancy between the room you booked and the room you were provided. Upon reviewing your reservation details and our records, we found that you were indeed given a complimentary upgrade to an Ocean View room at the time of check-in.While we strive to ensure that all our guests have a seamless and enjoyable experience, we understand that the room you initially saw in the photos may have set certain expectations. We sincerely apologize for any confusion or disappointment this may have caused.Please rest assured that your feedback has been shared with our team to ensure that we are consistently delivering on our promise of providing exceptional service and accommodations. We take guest satisfaction seriously, and we will use your comments to reinforce our training and communication procedures.We hope that despite this initial disappointment, you were able to enjoy the stunning views and amenities that our Ocean View rooms offer. Should you decide to visit us again in the future, we would be delighted to assist you personally to ensure a memorable and satisfying stay.Thank you again for choosing Marenas Beach Resort, and we hope to have the opportunity to welcome you back soon.Warm regards,

10/10 Eccellente

DeMoor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 22 mar 2024
Dear DeMoor,Thank you so much for taking the time to share your positive experience at Marenas Beach Resort! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a memorable and enjoyable experience. If you have any suggestions or feedback, please feel free to share them with us.We look forward to welcoming you back to Marenas Beach Resort in the future for another fantastic stay!Best regards,

10/10 Eccellente

Lauren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 19 mar 2024
Dear Lauren,Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a wonderful experience at Marenas Beach Resort. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.We hope to welcome you back again soon for another enjoyable stay by the beach!Warm regards,

10/10 Eccellente

Aeran

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed the room and beach. This was a good place to stay and we would seriously consider it again. The only downside I can think of was the construction near the beach, but it was not constant and you can move away. There's not much they can do about that. Great stay overall!
Soggiorno di 3 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mar 2024
Dear Aeran,Thank you for choosing Marenas Beach Resort for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall experience, including the comfort of our rooms and the beauty of our beachfront location.We understand that the construction near the beach may have been a minor inconvenience during your stay. Please know that while this is indeed beyond our control, we sincerely appreciate your understanding and flexibility in adapting to the situation. Your kind words and understanding mean a lot to us.We're thrilled to hear that despite this, you still had a great stay with us and would seriously consider returning in the future. Should your travels bring you back to Sunny Isles Beach, we would be honored to welcome you once again for another memorable experience.Warm regards,

8/10 Buono

Olga, Forest Hills

The property location is convenient- close to restaurants, shops and it’s on the beach. The staff was professional and friendly. Main issue I experienced is that construction of a new building right next door, thus the noise woke me up every morning around 7am. It was not unbearable because the project is at the beginning stage of leveling the ground, and with my headphones on at the beach the noise was minimal.
Soggiorno di 4 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mar 2024
Dear Olga,Thank you for sharing your recent experience at Marenas Beach Resort. We greatly appreciate your feedback and are delighted to hear that you found our property's location convenient and enjoyed the professional and friendly service provided by our staff.We sincerely apologize for any inconvenience caused by the construction of a new building near our resort. We understand that noise disruptions can detract from the tranquility of your stay, and we regret that you were disturbed during your mornings. Please know that while the construction is outside of our control, we empathize with your concerns and are actively working to minimize any potential disruptions for our valued guests.We're glad to hear that despite the construction noise, you were still able to enjoy the beach with minimal disturbance by using your headphones. Your patience and understanding are truly appreciated as we navigate through this temporary inconvenience.We hope that you will consider returning to Marenas Beach Resort in the future, and we assure you that we will do our utmost to make your next stay as peaceful and enjoyable as possible.Warm regards,

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the second time that we stayed there. The place is clean and the staff is really nice and friendly. There's a lot of noise coming from the construction next door. Really loud from 7 in the morning until 5 or 6. You can hear the loud noises from the room and also while sitting on the beach. And its loud!!! I know that its not Marenas fault but it was annoying.
Soggiorno di 3 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mar 2024
Dear Daniel,Thank you for taking the time to share your feedback with us. We truly appreciate your continued patronage and your kind words regarding our cleanliness and friendly staff.We understand your frustration regarding the noise from the construction next door. Please know that we share your concerns, and while we strive to ensure a peaceful and enjoyable stay for all our guests, unfortunately, the construction activities beyond our control can sometimes disrupt the tranquility of the surroundings.We sincerely apologize for any inconvenience this may have caused during your visit. Your comfort and satisfaction are of utmost importance to us, and we assure you that we are actively working to address any possible disturbances to enhance the overall experience for our guests.We appreciate your understanding and patience during this time. Should you choose to stay with us again in the future, please don't hesitate to let us know if there's anything we can do to make your stay more enjoyable.Thank you once again for choosing Marenas Beach Resort. We look forward to welcoming you back soon.Warm regards,

10/10 Eccellente

Tatyana

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel, staff,
Soggiorno di 4 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mar 2024
Dear Tatyana,Thank you very much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel amazing and that our staff contributed positively to your stay.At Marenas Beach Resort, we strive to provide exceptional service and create memorable experiences for all our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another wonderful stay in the near future!Warm regards,

10/10 Eccellente

Luis Jose

Soggiorno di 2 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 2 apr 2024
Dear Luis Jose,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

6/10 Soddisfacente

Tomas

Pool bar no clean
Soggiorno di 4 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mar 2024
Dear Tomas,Thank you for sharing your feedback regarding your recent visit to our resort. We deeply apologize for any inconvenience you experienced with the cleanliness of our pool bar. Maintaining a pristine environment is of utmost importance to us, and we regret that we fell short of your expectations on this occasion.Please rest assured that we take your comments seriously and will address the cleanliness issues with our pool bar team immediately to ensure such lapses do not occur in the future. We appreciate you bringing this matter to our attention as it allows us the opportunity to improve our services.We hope to have the opportunity to welcome you back in the future for an experience that exceeds your expectations.Warm regards,

10/10 Eccellente

Aleh

Soggiorno di 3 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 2 apr 2024
Dear Aleh,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

6/10 Soddisfacente

LuisM

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
No batas de baño ni pantuflas ,el ballet tren carros equivocados, las sillas y tumbonas están pésimas , la sombrilla nunca llegó , para el precio que se paga está fuerte .
Soggiorno di 4 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 16 mar 2024
Estimado Sr. Luis,Lamentamos sinceramente escuchar sobre su experiencia en nuestro resort y agradecemos que haya compartido sus comentarios con nosotros. Nos tomamos muy en serio todas las opiniones de nuestros huéspedes y utilizamos esta retroalimentación para mejorar nuestros servicios.Queremos disculparnos por cualquier inconveniente que haya experimentado durante su estadía. Nos esforzamos por brindar un servicio de alta calidad y es decepcionante escuchar que no cumplimos con sus expectativas en esta ocasión.Respecto a los problemas mencionados, hemos tomado nota de cada uno de ellos y estamos trabajando para abordarlos de manera inmediata. Además, hemos iniciado un proceso de evaluación de la calidad de nuestras sillas, tumbonas y sombrillas para garantizar que estén en condiciones óptimas para su uso. Entendemos lo importante que es disfrutar del mobiliario y las comodidades mientras se relaja en la playa, y lamentamos cualquier incomodidad que haya experimentado debido a este problema.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle que estamos comprometidos con la excelencia en el servicio al cliente.Atentamente,

2/10 Terribile

Ana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very dirty room
Soggiorno di 1 notte a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mar 2024
Dear Ana,Thank you for sharing your feedback with us. We genuinely apologize for the experience you encountered during your recent stay at Marenas Beach Resort. It is truly disappointing to hear that your room did not meet the cleanliness standards we strive to uphold.Please rest assured that we take cleanliness and guest satisfaction very seriously. We have immediately addressed your concerns with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we will be conducting a thorough inspection of all our rooms to rectify any potential issues.We value your input as it helps us to identify areas for improvement and take corrective action. We hope you will consider giving us another opportunity to provide you with the exceptional experience that so many of our guests have come to enjoy.If you have any further comments or questions, please do not hesitate to contact us directly.Warm regards,

10/10 Eccellente

ghada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Francisco Barrios | Reservations Manager, il giorno 14 mar 2024
Dear Ghada,Thank you for taking the time to share your feedback with us. We appreciate all forms of input as it helps us understand areas where we can improve and continue to provide exceptional service to our guests.If you could kindly provide more details about your experience, we would be more than happy to address any concerns or issues you may have encountered during your stay. Your satisfaction is our top priority, and we strive to ensure that every guest has a memorable and enjoyable experience at Marenas Beach Resort.We look forward to hearing from you soon and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,