Terrazza/patio

Recensioni per Horwood House Hotel

3.5 out of 5
Horwood House Hotel
Mursley Road, Little Horwood, Milton Keynes, England

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 234 su 709 recensioni" "
Valutazione di 8 - Buono. 233 su 709 recensioni" "
Valutazione di 6 - Soddisfacente. 132 su 709 recensioni" "
Valutazione di 4 - Scarso. 76 su 709 recensioni" "
Valutazione di 2 - Terribile. 34 su 709 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

7,6/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Anna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had such a wonderful stay here, particularly loving the stable room with its peace and quiet and enormous king bed. We arrived late and went for a walk around the Secret Garden at sunset which was completely magical .. followed by delicious food and cocktails in Harry’s Bar. I have to say the bar and serving staff were exceptional, friendly and smiling and welcoming, on a busy night they remained top class throughout. Highly recommend this hotel for a romantic break, it pressed our reset button after a stressful week.
Soggiorno di 1 notte a maggio 2024

2/10 Terribile

Tahrima

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was one of the worst stays iv ever had. The rooms smelt so bad the pillows and duvert. The internet was non existent. I’m very disappointed in this stay as it was a Surpise for her 30th birthday. We also went to use the spa but you are not given robes or shoes you have to pay a rental charge which is absurd. The bathroom in our room was horrible. The water would clog up in the sink. I’m so disappointed and made this clear to the staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations , il giorno 17 apr 2024
Dear Tahrima, Thank you for sharing your recent experience with us. We're sorry to hear about your disappointment, and we take all guest feedback seriously. Our Housekeeping team confirms there was no odour in the room, and it was double-checked upon your departure. Regarding the WiFi issue, we apologize for any inconvenience and would have been happy to provide an alternative room to resolve this. Robes and slippers are included in specific packages and suite bookings. We've also inspected the sink in your room and confirmed it drains properly. We appreciate your insights and hope to welcome you back to exceed your expectations. Kind Regards

4/10 Scarso

Ajay

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Pros: lovely grounds; decent room. Cons: we spent 1 night (April 12th/13th 2024) there, booked dinner too. Restaurant was packed, we had to wait 30 minutes to be seated; took over an hour to be served. Several mistakes made with our order. The hotel is huge: it is difficult to navigate, and there are lots of steps, making it difficult to walk through, with luggage. At breakfast, there were no glasses or plates. Clearly, the hotel cannot cope with a large number of guests. Pros: to their credit, both the restaurant, and hotel reception gave us refunds.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations , il giorno 16 apr 2024
Dear Ajay, Thank you for taking the time to review your stay, we were saddened to read that your overall experience did not meet expectations. Our Hotel is situated over two floors separated by a set of stairs along with a lift, we are sorry that you found it difficult to navigate the Hotel, we have directional signage at every crossroad in the corridor along with a map that is handed to guests upon arrival. Please accept our apologies for the service you received in our Restaurant, we are glad to learn that you did get compensated for this by our Reception team. We will certainly raise your concerns with the team to prevent this re-occurring in the future. Kind Regards

10/10 Eccellente

Anaclet

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place for holidays
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations , il giorno 16 apr 2024
Dear Anaclet, Thank you for your kind review! We're thrilled to hear that you found our place to be a nice destination for your holidays.We strive to provide a welcoming and enjoyable experience for all our guests, and we're delighted that you had a positive stay with us.We look forward to welcoming you back for more wonderful holiday experiences in the future!Kind Regards

10/10 Eccellente

Kazik

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations , il giorno 16 apr 2024
Dear Kazik, Thank you so much for the 5-star rating! We truly appreciate your feedback and are thrilled to know that you had a fantastic experience during your stay with us.Kind Regards

8/10 Buono

Rashpal

Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

Geoffrey

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel staff were friendly, helpful and professional. (Nothing was too much trouble).The property facilities were excellent including clean and modern rooms and the gym, pool and spa facilities were an added bonus. Didn't get to experience the grounds because of the weather but they looked impressive. Food in Harry's bar was of a very high quality with excellent menus for lunch and dinner. Perfect location for visiting Bletchley park. Would highly recommend.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations , il giorno 22 feb 2024
Dear Geoffrey, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our staff, facilities, and dining options exceeded your expectations. We're sorry the weather prevented you from experiencing our grounds, but we're delighted they left a positive impression. We appreciate your recommendation and hope to welcome you back soon!Kind Regards Guest Relations

4/10 Scarso

Nick

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
This hotel is vast and impersonal. The marketing photos don't show the enormous modern extensions that overwhelm the original house, which is now just a marketing backdrop and wedding venue side hustle. The rooms are cheaply furnished, but the beds were comfortable. The TV was pretty old and only offered terrestrial, not even I Player! Breakfast is poor, with stale pastries, cheap ingredients and hot food cooked hours/days in advance.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations , il giorno 22 feb 2024
Dear Nick,Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your experience did not meet your expectations.Regarding the hotel's size and modern extensions, we apologize if this aspect of our property did not align with your expectations. Our Manor house is utilized for not only weddings and conferences but also for guests to stay in the Suites to get the ultimate country manor experience. We also have lounge areas that our guests can relax in. In terms of room furnishings, we strive to offer comfortable accommodations to all our guests. We're glad to hear that you found the beds comfortable, and we take note of your comments regarding the television and room amenities for future improvements.We're sorry to hear that you were disappointed with the breakfast offerings. Providing high-quality and fresh breakfast options that are cooked every morning is one of our top priorities, typically we receive great feedback on the breakfast so we are sorry this was not to your liking. We value your input and hope to have the opportunity to better serve you in the future. Please feel free to reach out to us directly if you would like to discuss your experience further.Kind Regards Guest Relations

8/10 Buono

Dinah

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
The property is set in lovely grounds and is a great venue for relaxing.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations , il giorno 22 feb 2024
Dear Dinah, Thank you for your review! We're delighted to hear that you enjoyed the lovely grounds of our Hotel and found it to be a great venue for relaxing. We strive to create a peaceful and rejuvenating environment for our guests, and we're glad to hear that you were able to unwind during your stay. We hope to welcome you back for another relaxing visit soon!Kind Regards Guest Relations

10/10 Eccellente

Dalene

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations , il giorno 22 feb 2024
Dear Dalene, Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. We appreciate your support and hope to welcome you back again soon!Kind Regards Guest Relations

10/10 Eccellente

fabianne

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations , il giorno 22 feb 2024
Dear Fabianne, Thank you for the perfect rating! We're glad you had a great experience with us. We appreciate your support and hope to see you again soon!Kind Regards Guest Relations

10/10 Eccellente

Stuart

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fantastic place to stay, very friendly & service superb. Dining options lovely, highly recommend
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations , il giorno 22 feb 2024
Dear Stuart,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience with us and that you found our team friendly and the service superb. We're delighted that you enjoyed our dining options and appreciate your recommendation. We hope to welcome you back again soon!Kind Regards Guest Relations

6/10 Soddisfacente

Paul

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Looks good but a pretty poor experience.
We checked in after a long flight back from Australia, on check in we were asked if the room was a double, which we confirmed. The receptionist then asked if we meant to book a twin room with 2 single beds. We again confirmed, a double as we had booked. It wasn’t the best start after getting engaged 2 days earlier and wanting a break away with my partner. We booked our evening meal and the receptionist gave us a range of times. She then called our room and told us the time she had told us we couldn’t have. When we went for dinner, the room was so cold and people actually had coats on. We had to go back to our room for sweaters. We then went for breakfast the next morning, which we had booked and paid upon check in. Which we were then told we were room only and didn’t have a booking for breakfast. To cap it off, we used the spa and the sauna was freezing cold. We asked the staff member if it was broken which she said it wasn’t and she would sort it out……needless to say, it never got sorted. Overall the hotel looks great but the service is lacking. The receptionist could do with some equality and diversity training also.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations , il giorno 22 feb 2024
Dear Paul, Thank you for taking the time to provide feedback on your recent stay with us. We were sorry that your arrival experience did not meet your expectations. Our Receptionist was double-checking your reservation details to ensure accuracy. Regarding the temporary issue with heating in one of our restaurants, we are actively working to rectify it as swiftly as possible. We apologize for any inconvenience this may have caused during your dining experience. At the booking stage, you had the option to add breakfast but you did book the room-only rate. You would have also had the opportunity to add this at check-in or in the morning. We've verified that the sauna is operating at the correct temperature and are investigating what may have caused the issue you experienced. We do hope that despite some aspects of your stay, you enjoyed your overall time here and we hope to welcome you return in the future. Kind Regards Guest Relations

10/10 Eccellente

David

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations , il giorno 23 feb 2024
Dear David, Thank you for taking the time to leave your rating, we are delighted to learn that you were happy with your stay and hope to welcome you return in the future. Kind Regards Guest Relations

2/10 Terribile

Jennyfer

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spa is tiny and unclean, with mixed changing rooms. Bedrooms are tiny and not soundproofed - could hear everything next door were doing. Charge £10 an hour for late checkout even though the room was not booked after us. Hotel is 20 mins from the town and cabs were very reluctant to pick us up via Uber.
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Relations , il giorno 23 feb 2024
Dear Jennyfer, Thank you for taking the time to provide your rating. We regret to hear that your experience did not meet your expectations on this occasion. It would have been valuable to have the opportunity to speak with you during your visit, as we are always eager to address any concerns and strive to exceed guest expectations.We apologize for any difficulty you experienced in arranging transportation. Our Hotel is fortunate to be situated in the countryside, and we regularly work with multiple taxi companies to provide convenient options for our guests. Regarding late check out, it is common practice in most Hotels to charge for this service due to operational reasons.We offer a variety of room types, and we would have been more than happy to show you alternative options that may have better suited your preferences. We apologize if the room initially selected did not meet your expectations. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind Regards Guest Relations

10/10 Eccellente

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and comfortable
Once we found our way through the maze of corridors our room was exactly as advertised and very clean and comfortable
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Adrian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly helpful staff, stable room a nice size in a quiet courtyard, great breakfast. Out of town, so costly for taxi if not driving.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Beverley

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Mike

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely grounds for a walk round the hotel, but equally great facilities inside with the spa & food in the large bar area. Really pleasant stay for work travels so will definitely be back.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Stuart

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good facilities
Pleasant stay. This is a modern hotel attached to a country house. Good facilities and friendly and efficient staff in the restaurant.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Stephen

Soggiorno di 1 notte a novembre 2023

8/10 Buono

Raj

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Neale

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Safa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent facilities
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Stuart

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Family stay
Hotel was very nice inside, shame that the drive up to the manor house isnt the entrance you imagine. This is off to the side next to what looks like the service entrance to a commercial property. Once inside however it looks very nice. The staff were so helpful and made my 9 year olds birthday with the small touches of a card and sign in her room and a special desert at dinner. Special mention to Abi on reception for arranging those and moving our rooms closer so the youngest could be independent but not get lost in the maze of corridors. The team in harrys were exceptional in remembering my daughters name and that it was her birthday after bumping into her much earlier on in the day. It was a shame that there was such a delay between us arriving and our order taken and then again between starters and mains. The manager couldn't of been better in dealing with it though. The standard double room was very small and the bed seemed much smaller than a double, shame given the cost for the cheapest room. A premier inn or travel lodge offer more space. Id just of expected a little more from an independent hotel over the budget chains. Overall though it was a great stay and along with the feel of the place inside the staff made the stay for us.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Barbara

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Robbie

Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Julie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Charming
Lovely hotel - attended for a wedding and the old part of the building Sls super charming
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Benjamin A C G

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Helpful staff. Clean rooms, a little smaller than expected, but adequate. Despite having two restaurants on site only one was serving. A separate bar / lounge area would be good.
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Janet

Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Annaleise

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Camilla

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel l. Very comfy bed. Great pool.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Stephanie

Amazing hotel
Great hotel in a good location. Staff were amazing and very helpful. Definitely would return!
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Gill

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel
A very enjoyable 1 night stay.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

teresa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
Friendly staff. Very busy in bar and restaurant but service still attentive. Food was amazing. Spa lovely and chilled. Beautiful grounds. Very busy with weddings but had a quiet room
Soggiorno di 2 notti a settembre 2023

8/10 Buono

Andy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing stay, wish we had longer!
Wonderful stay. Friendly staff. Loved the secret garden and spa facilities. Visited the restaurant too which was lovely but probably not suitable for plain eaters. I spent a long time looking for the perfect spa weekend with a nice enough bedroom, good food and a nice garden on a reasonable enough budget. This was just perfect.
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Hayley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Chris

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Nicholas

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Neale

Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

SABRINA

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Margaret

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Judith

Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Niyaz

Soggiorno di 1 notte a settembre 2023

8/10 Buono

Jennifer

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice hotel at the end of a long drive it was a welcome site seeing the big house in a picturesque element. The staff were polite and helpful. Even remember les me from a short phone call. The tellys need updating the channels as some of the free view channels I have at home weee not on there. Also no air con in the rooms I was there when it was 30 degrees outside and was a bit too hot even with the doors open it was too hot. That said I would go back as it was a lovely place to stay. Just not when it is too hot though.
Soggiorno di 2 notti a settembre 2023

6/10 Soddisfacente

Karen

Viaggio di coppia
Walls not very sound proof, dirty tables, extremely long wait for food in restaurant & no plates, spoons or clean cups at breakfast.
Soggiorno di 1 notte a settembre 2023