We asked if we could sit in the common area by the fireplace. Staff said, "We don't turn on the fireplace THIS LATE IN THE SEASON." I said, "It was on last night." They said, "Okay, we can turn it on for you." It was a cold and windy April day. I felt like it was a great imposition so we stayed in our rooms.
Also, they seemed reluctant to give out coffee pods for our rooms since there was no coffee in the lobby. Most motels have coffee available in the lobby at all hours of the day. Small things, but leaves an impression.