Hi Ayla,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

Hi Greg,Thank you for taking the time to share your experience at Kasa Bryn Mawr Minneapolis. We're thrilled to hear that you found our property very clean, well-kept, and with good amenities. It's wonderful that you enjoyed the convenient location near downtown and had friendly neighbors. We truly appreciate your recommendation for both short and longer stays in the twin cities. We can't wait to welcome you back and provide you with another exceptional stay!Best regards,Team Kasa

Hi Jhon,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Thank you for staying with us during your visit to Minneapolis! If there was anything we could have done to improve your stay, please let us know. We look forward to welcoming you back on your future travels to our city.

We sincerely apologize for the inconvenience and frustration you experienced during your attempted stay at our Kasa property. We understand how essential a seamless and pleasant vacation experience is, and we regret that we fell short of your expectations. Our team is deeply sorry for the HVAC issue and the inconvenience it caused. We strive to offer the best service and acknowledge that we failed in this instance because of this unforeseen event.We are unable to extract your reservation details based on the nature of your review, so we cannot clarify why you were not granted a refund. In cases such as this, alternative accommodations would have been offered to you. Based on your comments, we realized that our efforts to assist in repairing your HVAC were unacceptable by your standards. We deeply regret that our attempt to resolve the situation fell short of your expectations. Your feedback is invaluable to us, and we will use it to make necessary improvements to enhance our services. We wish you the best in your future travels.

Hi Jacob, Thank you for sharing your positive experience and giving us a 5-star rating! We're delighted to hear that you found our property comfortable and well-kept. Your feedback about the amenities like the gym and the well-equipped kitchen is truly appreciated. Your kind words motivate us to continue delivering exceptional stays. We hope to host you again soon! Best regards, Team Kasa

Dear William, We're sorry you did not have an enjoyable experience staying with us. Thank you for providing actionable points that we can work on. We acknowledge that, based on your comments, we may not be the perfect fit for your travels, and we thank you for giving our tech-enabled property a chance.