Appartamento Superior, 1 camera da letto, balcone | Con stile personalizzato, con arredamento individuale
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Recensioni per Sonder at REVEL

3.5 out of 5
Sonder at REVEL
1300 West Lake Street, Minneapolis, MN

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 37 su 62 recensioni" "
Valutazione di 8 - Buono. 12 su 62 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 62 recensioni" "
Valutazione di 4 - Scarso. 3 su 62 recensioni" "
Valutazione di 2 - Terribile. 6 su 62 recensioni" "

9,2/10

Pulizia

9,4/10

Personale e servizio

8,2/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Fujiko

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Ayannah Ibn

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Lot to do and see around the area, I loved it!
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Aliakbar

Soggiorno di 5 notti a marzo 2024

10/10 Eccellente

Tiberius

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very affordable and in a cool part of town, very easy to get around. The hotel is located in the same building as apartments so it was confusing upon arrival. The superintendent of the apartments was not very helpful when i asked for more information. Check in was very late and i had to wait in the lobby for several hours, it was too complicated to arrange for my bags to be stored. The hotel room itself was immaculate, I appreciated the hot shower, complimentary soaps, plenty of towels and nice queen bed.
Soggiorno di 3 notti a marzo 2024

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Sonder is not Responsove to issues as advertised
Mixer and clean. Easy check in instructions. Overall nice facility. Very disappointed with responsiveness of chat staff from Sonder with a forced entry situation. I ended up calling the police myself and the Sonder staff did not ever follow through with me despite clearly telling me they’d email or text me. It was all lip service.
Soggiorno di 4 notti a febbraio 2024
Risposta di Sonder, il giorno 4 mar 2024
We're very sorry about this situation. Safety and security are some of our top priorities, and we understand our team is currently in contact with you regarding your experience. If you have any questions during this process, please reach out. Our support team is available 24/7.

10/10 Eccellente

Norah

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024

10/10 Eccellente

Nate

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024

2/10 Terribile

stacey

Soggiorno di 5 notti a dicembre 2023
Risposta di Sonder, il giorno 5 gen 2024
Hi Stacey, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Buono

Chelsea

Viaggio di coppia
Mi è piaciuto: Servizi
Property was in a good location, accessible to all parts of town. Underground parking was convenient. There was a lot of noise at night, would recommend ear plugs to light sleepers.
Soggiorno di 5 notti a novembre 2023

2/10 Terribile

Heather

Viaggio di coppia
Non mi è piaciuto: Servizi
There is no ceiling in the room, so from saturday morning to monday morning, you cpuld hear the water running in the pipes non stop. The bed was rock hard, temperature control was near impossible due to the open ceiling, no windows opened, and there is no fan in the bathroom or kitchen. Ive stayed in a lot of hotels/apartments, and this was proba ly my worst exeperience. Lets not forget the multiple texts that were sent to me asking how i was enjoying my stay, and if there was anything they could do to make my stay more enjoyable, but then when i would reply asking for a blanket, i would not gwt a response (only sheets are provided in the room and not a blanket) Trust me, save your money and stay somewhere else!
Soggiorno di 3 notti a novembre 2023
Risposta di Sonder, il giorno 29 nov 2023
Thank you for staying with us, Heather. We're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

10/10 Eccellente

Leticia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice property, great communication. Great place to stay
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 8 notti a settembre 2023

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Cozy modern room.
It felt safe to stay here. Have to use a code to enter the building and another to use the elevator. Lobby, hallways and elevator are very clean. The room itself was very cute and cozy.
Soggiorno di 3 notti a settembre 2023

8/10 Buono

DocSieman

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was a great 3 week stay for us. Complete kitchen equipment, washing machine and dryer in the room are very special, the bed and sofa are very comfortable, providing extra comfort so that we feel like we are living at home. The Sonder team is also very responsive via the Sonder apps. Hopefully it can be maintained. However, I need to note a few things: 1. One day we were surprised and frightened by a man who knocked on the door and insisted on coming in to carry out an inspection! (according to him "inspection"... and after a few moments of argument, he said that he wanted to check the coffee machine and wanted to install something to the machine)... of course we refused him to enter the room because there was no prior information from the Sonder and we feel that he does not have clear identification as an authorized Sonder officer... 2. The hotel lobby and room we stayed in seemed clean, modern and comfortable but right in front of the hotel entrance it was a bit dirty, the floor was covered with a sticky drying liquid, sometimes there was rubbish strewn around... 3. No free parking facility for customers.
Soggiorno di 21 notti a settembre 2023

2/10 Terribile

Nicholas

Viaggio di lavoro
Non mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di Sonder, il giorno 18 set 2023
Hi Nicholas, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Eccellente

Kressten

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This location was so perfect for my vacation, I really felt at home and the apartment residents were quite nice.
Soggiorno di 7 notti ad agosto 2023

10/10 Eccellente

Ana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Stayed here for a week as I was visiting family who lives nearby. The apartment was centric, well equipped and very clean. We really enjoyed our stay here.
Soggiorno di 7 notti ad agosto 2023

2/10 Terribile

Madison

Viaggio di lavoro
Non mi è piaciuto: Servizi
My car was stolen from the parking garage. It’s an unsafe area.
Soggiorno di 11 notti a luglio 2023
Risposta di Sonder, il giorno 5 set 2023
Hi Madison, we're incredibly sorry to hear about this. We take safety and security very seriously. We strive to ensure our spaces are safe for all of our guests. If there is anything we can do to help, please don't hesitate to reach out.

10/10 Eccellente

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This location was just amazing. So close to everything local shops, dining options, movie theater, bus station. Also we never heard any noise from any other guest. The room itself was amazing too.
Soggiorno di 6 notti a luglio 2023

4/10 Scarso

Ashley

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
We unfortunately encountered issue after issue with this property. First, there is no free parking. None. You must pay $12-$14 daily to park and in one of the garages, when you go upstairs, someone peed in the hallway and it really stinks. The entire 5 days, it was bad. Entering the property, you will notice several homeless people surrounding the areas. Sometimes, they sit by the front door. Especially at night. Also, it's very loud. There must also be a hospital nearby because there are several emergency vehicles that come through full siren throughout the night. There is no front desk or person to speak to, you enter a code to get into your room. Upon arrival, you'll see a very modern looking apartment but it is not comfy. At all. The couch was very hard and so was the bed. My wife and I had to go to a nearby target and purchase blow up mattresses to sleep on because we couldn't handle the firmness of the mattress. They have a pull out couch, but it is a paper thin mattress. The TV is a flat screen, but in order to watch it, you must have a device that can screen mirror. However, the wifi went out halfway through our stay and we were unable to watch anything at all. There is a jacuzzi, no pool. However, it wasn't working during our stay. Also, there was busted glass right next to it. So, we couldn't do that either. Overall, it was just a very bad experience and I would not recommend this property to anyone.
Soggiorno di 5 notti a luglio 2023

10/10 Eccellente

Nancy

Soggiorno di 3 notti a giugno 2023

8/10 Buono

Natalia

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We loved the apartment itself. It was clean, the bed was comfortable, having a washer and dryer was really convenient. We hated the neighborhood. Parking was only paid, and inconvenient. Very noisy at night, with frequent screaming and arguing in the middle of the night, which we could hear well on our 2nd floor. Loud truck noises at 4am. The worst was inebriated folks all around the building, including one guy completely out of it passed out on the floor of our “private” elevator and another knocking on my car window as I was sitting right in front of our door at 8am. We left after a few days. Grateful to have received a refund for unused time. Would never go back
Soggiorno di 14 notti a maggio 2023

10/10 Eccellente

Tamer

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
I love Sonder
It was perfect and secure
Soggiorno di 17 notti a marzo 2023
Risposta di Sonder, il giorno 25 apr 2023
Thank you for your review, Tamer! We're glad you enjoyed your stay.

10/10 Eccellente

LUO

Soggiorno di 10 notti a marzo 2023
Risposta di Sonder, il giorno 4 apr 2023
Hi, we appreciate your review. It’s great to hear you enjoyed your experience with us. We hope to see you again soon in one of our 40 cities worldwide.

10/10 Eccellente

Marques

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property was everything that I needed. Although all reservations don't come with, I absolutely loved the private parking. I often have extended stays, and of all choices of "apartels", as I like to call them, Sonder Revel is the best. I'm staying at Sonder Vicinity next week.
Soggiorno di 5 notti a marzo 2023

6/10 Soddisfacente

Brian

Soggiorno di 2 notti a gennaio 2023
Risposta di Sonder, il giorno 7 feb 2023
Hi Brian, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Eccellente

nicole

Soggiorno di 2 notti a gennaio 2023

10/10 Eccellente

Brent

Viaggio di lavoro
Mi è piaciuto: Pulizia
Cool Condo Conveniently Located
This is a great place to stay when doing business in central Minneapolis and you're tired of tiny hotel rooms. This one-bedroom apartment offered all the amenities - living room and full kitchen - with an adjacent Target store to stock up on food and drinks! No shortage of good restaurants and coffee shops in this walkable neighborhood. It's also a short walk to the trails encircling Lake Harriet and Bde Maka Ska. If there is a downside, it's the parking garage across the alley at Walkway. While extremely convenient, the garage does not have an automated process for entering or exiting the garage when paying through Spot Hero. The rate was great but having to summon a person to relay the code in order to open the gate or buzz you into the pedestrian lobby adds a little extra time to parking. All in all, space was clean, comfortable, and the keyless entry was exceptionally convenient. Can't say enough about the quality and value offered!
Soggiorno di 4 notti a ottobre 2022

10/10 Eccellente

Tara

Mi è piaciuto: Pulizia
Soggiorno di 5 notti a ottobre 2022

2/10 Terribile

Mario, Davie

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Unique is that you can’t get to your room all night because of the code writer in the elevator wasn’t working! TV set up through the apps to pay for it
Soggiorno di 3 notti a ottobre 2022

10/10 Eccellente

Remle

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great. I would stay again. Best experience remotely
Soggiorno di 2 notti a ottobre 2022

6/10 Soddisfacente

Emily

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
The unit itself was very clean with just a bit of wear on rugs (there were some cat hair clumps on the couch behind a cushion), but that has to be the firmest mattress I have ever slept on. I bailed after the first night as I’m a side sleeper, but my husband persevered. Slept on the couch (didn’t pull out the mattress in it) for the remainder of the time. We were surprised by how Uptown has changed since we left in 2018…gun shots first night, homeless population living in front of many businesses/apartment lobby doors, fenced in dirt lot across street after cancelled-planned development. Not quite the walkable rental I was planning on.
Soggiorno di 3 notti a settembre 2022

10/10 Eccellente

Jason, Nappanee

Soggiorno di 18 notti a settembre 2022

8/10 Buono

Joan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great appliances, bed was comfy, decorated nicely. Great rooftop outdoor space. Didn't expect to 2am after bar noise (for more than an hour) thought I read that would not be tolerated? Antenna hook up at least for the tv would have been nice. No radio either. Not for the less tech savvy folks I guess. Otherwise a very nice place
Soggiorno di 3 notti a settembre 2022

8/10 Buono

MARYNA

Soggiorno di 10 notti a luglio 2022

8/10 Buono

Eunwook

Soggiorno di 3 notti a luglio 2022

8/10 Buono

Owen

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Super clean, quiet room with nice amenities. The main bed was great, but the pull-out sofa bed was lumpy, short, thin and quite uncomfortable. Overall though, a nice stay.
Soggiorno di 5 notti a maggio 2022

4/10 Scarso

Leila

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
While booking this property for an employee to go to a convention it wasn't clear what the check-in procedure is: create an account, you need to give your biometrics (camera on your phone), you need to upload your ID... all this is highly intrusive and also not very secure online. Additionally, if you book this for someone else it becomes a holy mess, because I was the credit card holder, and my employee the guest. Checking in was a nightmare. My employee had to wait two hours in the lobby because of this. Finally he was able to register over the phone. The next day the nightmare continues, as I get an email saying that they would cancel the reservation because again - I couldn't have his biometrics. It is so easy in other hotels where you just simply have to show your ID at the check in desk without any of this biometrics, load up ID, and emails hassle.
Soggiorno di 2 notti a maggio 2022
Risposta di Sonder, il giorno 12 mag 2022
Hi Leila, thank you for providing your feedback. We do our best to make the check-in process as seamless and easy as possible. We are so sorry that this was not the case for you. All of the steps in the check-in process are in place for your safety as well as our own. We will review our check-in procedures to ensure that these inconveniences don't happen in the future. If you decide to give us another try, please reach out to our support team before booking. We would love to make it up to you.

8/10 Buono

Gar

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Livable
Our Sonder apartment was cleverly designed and provisioned. It was quite livable.
Soggiorno di 14 notti ad aprile 2022

10/10 Eccellente

Melissa

Soggiorno di 2 notti a ottobre 2021

8/10 Buono

Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great place for a short stay
This is a nice, modern, efficient place in Uptown Minneapolis. A lot of good and varied restaurants nearby, all walking distance. Only negative was no free parking available at residence.
Soggiorno di 3 notti a ottobre 2021

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was very modern and a beautiful space. Very conveniently located near the Minneapolis lakes as well as shopping and restaurants. We found free onstreet parking a few blocks away.
Soggiorno di 2 notti a ottobre 2021

8/10 Buono

anthony

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
the property did not fail to impress the only thing i would have liked was that there be some Tupperware and maybe a baking tray
Soggiorno di 13 notti ad agosto 2021

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
directly above a target with a Starbucks
Soggiorno di 2 notti ad agosto 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I liked that it was conveniently located near food and stores. It was easy to get in and out of the apt. The apt was tastefully decorated.
Soggiorno di 14 notti a luglio 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Loved the amenities, laundry in apartment, exercise room, coffee in lobby, rooftop area, pool/game area, balcony.
Soggiorno di 7 notti a luglio 2021

6/10 Soddisfacente

Alyssa

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Meh
It was good but it was dirty when arrived dirty towels dirty linens garbage left I found pills in the bathroom the soap was open I got no shampoo still kinda pissed
Soggiorno di 2 notti a giugno 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Had there not been a security guard "hanging out" outside our building, we would still be there four days later trying to enter the building! Nowhere in any of our communication from Sonder was the name "Revel" mentioned as the name of the building where we were staying. The instructions to enter the building via the touch screen were not clear, and there were no directions to tell us how to get to our room (178), which was apparently on floor 1 and 1/2! Again, the security guard helped us figure out how to get to the room by taking the elevator to the second floor and then navigating down a stairwell to get to the floor the room was on. AND, there were ZERO instructions about how to enter the room! A touch pad and a passcode, but no directions on how to use it! Third time, thank god for the security guard being there to assist us. AND, no mention anywhere in our communications about the key fob that was in the room in what looked like a lozenge tin, and what it was for! OVERALL, COMMUNICATION WAS AWFUL! Once we got situated - it took about an hour and a half from our arrival until we settled in for the night - the facilty and experience was fine, other than there not being anyone one the premises to ask for extra supplies or to answer questions about the facility. We would likely return to the REVEL the future, now that we have an idea how the rental functions, because it is just a 10 minute walk from our daughter's home, and it was a nice facility.
Soggiorno di 4 notti a maggio 2021

10/10 Eccellente

Anna

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti ad aprile 2021

10/10 Eccellente

Shell

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a marzo 2021