Dear Guest, Thank you for choosing our hotel as your temporary home in Minneapolis. We are pleased to know that our convenient location is perfect for your needs; however, we apologize for not meeting your expectations regarding our service. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope to provide you with the hospitality you deserve for the remainder of your stay.Sincerely,Hotel Management

Dear Chukwudifu, We're sorry that your recent experience didn't meet your expectations. We appreciate your feedback and will continue to work towards improving our services. If you have any specific concerns you'd like to share or if there's anything we can do to make your next stay more enjoyable, please feel free to reach out to us. Your comfort and satisfaction are important to us.Sincerely,Hotel Management

Dear Chrystal, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay. We understand that cleanliness and comfort are paramount to our guests, and we regret that we fell short of your expectations. We appreciate your kind words about Paige. Our staff strives to provide excellent service, and it’s heartening to hear that Paige was able to assist you professionally and courteously. However, we deeply apologize for the issues you encountered in your room. We will address these issues with our housekeeping team to ensure they are rectified immediately. We value your feedback as it helps us identify areas where we can improve. We are committed to providing our guests with a comfortable and enjoyable stay, and we hope you will give us another opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Joshua, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Ian, Thank you for your detailed evaluation of your experience with us. We apologize for not meeting your expectations regarding your outlined issues. We strive to provide comfortable and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such problems arise. We are also sorry for not being as responsive as we should have been in addressing your concerns. We have taken note of all the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Sidney, Thank you for taking the time to review your experience with us. It is glad you had a pleasant time here and were pleased with our services. Please choose us again; we promise to provide another memorable experience.Sincerely,Hotel Management

Dear Jorge, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. Your comments have been shared with the team for further improvement. We want to regain your trust and hope to serve you again. Sincerely,Hotel Management

Dear Denise, Thank you for the excellent review! We are overjoyed to learn that your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Cheryl, Thank you for taking the time to review our hotel. We were disappointed to read about your experience when you arrived to check in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

Dear Adam, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. We work hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. However, our team must have overlooked this, and we will revisit our deep cleaning program to see where we can improve so future guests are not similarly impacted. We hope you will give us a chance to redeem ourselves in the future. Sincerely,Hotel Management

Dear Cassondra, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. We thank you for informing us that your smoke alarm was missing from your guest suite during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect your guest room. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Chris, On behalf of our entire team, please accept our apologies for your inconvenience on arrival, and the same is discussed with the team so that the lapse is not repeated. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we appreciate your bringing this to our attention. Also, we are sorry if it was not communicated to you that the dishes are kept at the front desk to ensure cleanliness and that our team delivers to your suite as requested. Please give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

Dear THUY, thank you for staying with us - we appreciate your business! We regret not meeting your expectations and appreciate your feedback about our breakfast options. We value your feedback, and we take it to heart. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Susan, thank you for sharing your review and the details surrounding your recent stay. Our team's priority is providing a clean, well-maintained environment and exceptional service to our guests, and we missed the mark. We regret our staff did not promptly respond to your requests and apologize for the inconvenience. Thanks for bringing these issues to our attention, and we assure you corrective action has been taken. We hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely,Hotel Management