Veranda

Recensioni per Wingate by Wyndham Mount Vernon

3.5 out of 5
Wingate by Wyndham Mount Vernon
2300 Market St, Mount Vernon, WA

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 394 su 1007 recensioni" "
Valutazione di 8 - Buono. 266 su 1007 recensioni" "
Valutazione di 6 - Soddisfacente. 147 su 1007 recensioni" "
Valutazione di 4 - Scarso. 111 su 1007 recensioni" "
Valutazione di 2 - Terribile. 89 su 1007 recensioni" "

7,8/10

Pulizia

8,2/10

Personale e servizio

7,2/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Carlene

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great: breakfast buffet. Good: quickly replaced broken room coffeemaker. Challenge: This facility only services your room on request and while you’re in it. So since I was away from the hotel 10-12 hrs daily, there was no housekeeping. Not even trash removal. Would be okay for a short stay, but others staying a week (as I did) might be uncomfortable.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi Carlene,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and are glad to hear that you enjoyed our breakfast buffet and that the broken room coffeemaker was promptly replaced.We understand that our housekeeping policy, where service is provided on request while the guest is in the room, can be challenging for guests with longer stays or those who spend most of their day outside of the hotel. We apologize for any inconvenience this may have caused during your week-long stay.We value your feedback and take it into consideration as we continuously evaluate and improve our policies and services. We will review our housekeeping procedures to ensure that they are more accommodating for guests with longer stays, while still respecting their privacy and preferences.If there is anything else you would like to share or if you have any further questions, please do not hesitate to reach out to our management team directly. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable and convenient experience should you choose to stay with us again in the future.

10/10 Eccellente

Juan

Pleasant staff easy-going vibe
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi Juan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terribile

Asayo, Seattle

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The inside looks like unfinished remodeled space and poorly remodeled at that.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi Asayo,We regret if you found the interior of our hotel to be unsatisfactory in terms of its appearance and remodeling. We appreciate your feedback and take it seriously as we continuously work to improve our facilities.Remodeling projects can sometimes be challenging, and we understand that the final result may not always meet everyone's expectations. We are committed to providing a comfortable and welcoming environment for our guests, and we regret if our current remodeling efforts fell short of that goal.Your comments will be shared with our management team so that we can evaluate and address any areas that require improvement. We appreciate your understanding and patience during this process.If there is anything specific you would like to discuss or if you have any further questions, please feel free to reach out to our management team directly. We value your feedback and hope to have the opportunity to provide you with a more satisfying experience in the future.

2/10 Terribile

Peter

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The phone in the room was broken. The tv in the room was broken. The internet was broken. The hotel was dirty and not well maintained. The eggs at breakfast were GREEN. The place is a dump.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi Peter,We apologize for the multiple issues you experienced during your stay at our hotel. A broken phone, TV, and internet are definite inconveniences, and we understand how frustrating it can be when these amenities are not functioning properly. We will immediately address these issues to ensure they are resolved promptly.Furthermore, cleanliness and maintenance are top priorities for us. We take your comments seriously, and we will work diligently to improve in these areas to provide a more comfortable and pleasant environment for all our guests.Regarding the quality of the breakfast, we have shared your concerns with our food and beverage team to ensure that such issues are addressed and corrected immediately.We truly appreciate your feedback as it allows us to identify areas that require immediate attention and improvement. Your experience is not indicative of the level of service we strive to provide, and we apologize for any inconvenience or frustration caused.If there is anything else you would like to share or if you have any further questions, please do not hesitate to reach out to our management team directly.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

6/10 Soddisfacente

Karla

Viaggio di coppia
Mi è piaciuto: Pulizia
No information in the room or given to us at the desk about operations at the hotel such as maid service, linen replacement, towels, operation of the TV and remote. Information about how to call the front desk. We had to google the hotel and use that number. There should be provided a number to get to the front desk. When we asked about getting clean towels and trash taken out we were told we had to come to the front desk for those services. I know it isn't a 5 star hotel but upfront information given at sign in or in the room would have taken the frustration out. We could have stopped by the front desk when we were coming or going rather than a special trip.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi Karla,Thank you for bringing these concerns to our attention. We understand that clear and readily available information is essential for a comfortable and hassle-free experience. We apologize if there was a lack of communication regarding maid service, linen replacement, towels, TV operation, and how to contact the front desk.We will review our procedures and ensure that we provide comprehensive information to guests upon check-in or in the rooms. This could include details about housekeeping services, how to request clean towels or trash removal, and instructions for operating amenities such as the TV and remote control. Additionally, we will ensure that a visible contact number for the front desk is available in the rooms for guests' convenience.We appreciate your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. If there is anything else you would like to share or if you have any further questions, please do not hesitate to reach out to our management team directly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with a more seamless and informative experience.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi John,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Soddisfacente

Bhaskar

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Not the most "modern" place to stay but decent enough to spend a night at. However, there was glass shattered in the parking lot which is generally a sign of break-ins which made me anxious parking my car there.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Bhaskar,We value your feedback and apologize for any inconvenience caused. Guest safety is our top priority, and we regularly monitor and maintain our parking areas. Your concerns have been noted and will be shared with the appropriate team for review and improvement. Your comments help us enhance the guest experience for the future.

6/10 Soddisfacente

Jim

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
They are updating this property so the smell of paint is strong and who ever is doing this job must not be a professional theres paint on trim just a 1 star paint job the room looked clean but after moving the bed away from the wall to get to a plug-in all behind both beds was garbage so sloppy cleaning dont think i will stay there again
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Jim,Thank you for sharing your feedback with us. We are sorry to hear about your experience with the paint smell and cleanliness issues in your room. We value your input as we strive to improve our services for all guests. We recommend reaching out to our management team directly to address any concerns you may have. Your comments will help us enhance our guest experience in the future.

6/10 Soddisfacente

Michael

Viaggio di gruppo
Mi è piaciuto: Servizi
Was not expecting to be woken up at 3 am because of a nearby train that needs to blare its horn everytime you are crossing. Light sleepers may have difficulty sleeping. Breakfast that was included was very good. Access to nearby gym was a nice bond and a great facility for all your fitness needs!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 26 apr 2024
Hi Michael,Thank you for sharing your feedback about your recent stay at our establishment. We appreciate your positive comments about our breakfast and the access to the nearby gym facility.However, we apologize for the disturbance caused by the train horn during your stay. We understand that this could be disruptive, especially for light sleepers. Unfortunately, the train and its operations are beyond our control as it is a separate entity. We recommend that guests who are sensitive to noise inquire about rooms that are located away from the train tracks during their future stays.We are pleased to hear that you found the nearby gym facility to be convenient and well-equipped for your fitness needs. We strive to provide our guests with amenities that enhance their overall experience, and we are glad that you were able to take advantage of this facility.We appreciate your understanding, and we hope that the positive aspects of your stay outweighed this issue. We value your feedback and will use it to continue improving our services.Thank you for choosing our establishment, and we look forward to welcoming you back in the future.

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean , food in walking distance
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 25 apr 2024
Hi Jason,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Buono

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 26 apr 2024
Hi Stephanie,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

6/10 Soddisfacente

Andrew

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Bathroom door was missing. The refrigerator condenser motor knocked constantly (I had to unplug it to sleep, and plugged it back in when I woke up). The light fixtures appear to have been only partially replaced. The curtains and curtain rod are too small for the window. Whatever remodel the new owners have done, it was done very very sloppily. But, I was looking for a clean and cheap place we could stay for a night, and this fit that bill (barely). But for the cost that I paid, I would look elsewhere next time.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 25 apr 2024
Hi Andrew,Thank you for sharing your feedback regarding your recent stay at our establishment. We appreciate your observations, and we would like to address your concerns.Regarding the missing bathroom door, we understand the importance of privacy, and we regret that this oversight occurred. We will investigate the matter further to ensure that such incidents are not repeated in the future.Regarding the refrigerator condenser motor, our maintenance team will promptly address this issue to rectify the problem and ensure a peaceful environment for our guests.Regarding the light fixtures, curtains, and curtain rod, we strive to provide comfortable and well-maintained accommodations, and we regret any shortcomings in this regard. We will evaluate these areas and make the necessary improvements to enhance the overall guest experience.While we understand your concerns about the quality of the remodel, we would like to assure you that we have invested significant resources into the renovation process. However, it is possible that certain aspects may not have met your personal preferences. We appreciate your understanding and patience during this transition period.We understand that you were seeking a clean and affordable place to stay, and we appreciate your acknowledgment that we fulfilled those criteria. We continuously strive to offer competitive rates while maintaining high cleanliness standards.Thank you for bringing these matters to our attention. We value your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with an enhanced experience in the future.If there is anything else we can assist you with or if you have any further comments, please feel free to contact us. We appreciate your patronage.

8/10 Buono

Celia, Beaverton

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Celia,We appreciate your feedback and will share your comments with our team for future improvements. Thank you for choosing to stay with us.

8/10 Buono

Elizabeth

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is great. It's right off the freeway and is within walking distance of many restaurants and stores. Parking is free and there were plenty of spots near the entrances. The breakfast area is a little small, but there was a good variety of breakfast foods. The mini fridge in the room was clean and did not have any funky smells. The staff was friendly during check-in. I would stay here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Elizabeth, We appreciate your detailed feedback on our convenient location, free parking, breakfast options, room amenities, and friendly staff. We are delighted to hear you had an enjoyable stay and would be thrilled to welcome you back in the future.

10/10 Eccellente

Ed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location to access Mt Vernon old town.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 25 apr 2024
Hi Ed,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Soddisfacente

Gifford

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
only one towel and one washcloth
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Gifford, We're sorry to hear about your experience with the towel and washcloth. Our team strives to provide ample amenities, and we appreciate your feedback for improvement. If you have any further concerns, please feel free to reach out to our management team directly. Your satisfaction is important to us.

4/10 Scarso

Siegfried

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very dirty rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Siegfried, We apologize for any inconvenience caused by the cleanliness of your room and encourage you to reach out to our management team directly for further assistance with your experience. Your feedback is valuable to us in ensuring we meet our guests' expectations in the future.

6/10 Soddisfacente

Judy

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
While close to the Tulip fields and old town Mt Vernon there was much to not enjoy about the property. Obviously there as been some renovation work done there us a long way to go. Hallways looked nice with the new carpet. Bedroom is where most of the renovation stopped. Furniture is old wood and falling apart. Dresser was beat up and not very inviting. Bathroom had old tub surround and grout was missing in areas and/or dirty. Light fixture over one bed was broken and it wasn’t the light bulb. The click radio was a nice touch but we could not get the alarm to turn off. We tried every button we could. First day it came on at noon and then we just unplugged it Housekeeping was lacking. We went out for 5 hours during the day and nothing happened. Left again at 4:30 and returned about 7:30 and still no housekeeping. Took our towels to housekeeping in the hallway and got the new ones Morning breakfast was your typical hotel breakfast. Location was great for visiting the tulip fields and venturing into Mt Vernon. Price was reasonable. Would I stay there again? Good question. Not sure I would.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 20 apr 2024
Hi Judy,Thank you for taking the time to provide your feedback about your recent stay at our hotel. We appreciate your comments and would like to address your concerns.We are pleased to hear that you found our hotel's location convenient for visiting the tulip fields and exploring Mt. Vernon. We strive to offer a reasonable price to ensure our guests have a pleasant and affordable stay.Regarding the condition of the property, we understand that renovations have been carried out, but we acknowledge that there is still work to be done. We appreciate your understanding and patience as we continue to make improvements to enhance our guests' experience.While we appreciate your feedback about the furniture in your room, it's worth noting that we have an ongoing process of updating and replacing furniture to ensure our guests' comfort. We apologize for any cleanliness or maintenance issues you encountered in the bathroom. Our dedicated team is committed to ensuring a clean and well-maintained environment for our guests. We will thoroughly inspect the bathroom and address any areas that require attention.We regret any inconvenience you experienced with the radio alarm in your room. Our maintenance team will investigate the issue to identify the cause and take appropriate action to rectify it. Regarding housekeeping services, our team is trained to provide timely and thorough service, and we will reinforce our procedures to ensure that all guest rooms are attended to promptly.We appreciate your feedback on our breakfast offerings. While we strive to provide a satisfying and convenient dining experience, we will take your comments into consideration as we continue to improve and expand our breakfast options.We understand that you are uncertain about staying with us again. We want to assure you that we are committed to making the necessary improvements to enhance our guests' experience. We value your feedback and hope you will reconsider staying with us in the future to experience the positive changes we are making.

2/10 Terribile

Kellie, Kelowna

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Misleading photos!! I've never seen a Wingate by Wyndham hotel be anything less than solid, clean, comfortable, safe environment. NOT HERE…Greeted with row of ac units hanging from their melted window frames. Hotel dumpster was over-flowing. I thought to myself, “Meh, it’s late. It’s probably being picked up/cleaned up in the morning.” Now, unsure I was in the right place, I scanned the building quickly to confirm the address… it only looked only vaguely similar to the inviting photos shown on Expedia site. Photos obviously from several years ago. I chided myself for prejudging, walked through the double doors, where I was immediately hit in the face by a urine-like smell. A variety of foods/dirt on the floors, discolored & torn sticky carpet. Beautiful sofas. Their listing showed a beautiful gym.. it’s not IN the hotel. I was exhausted so I just grabbed my key and went to the elevator, noting missing wall trim in the hall. Luggage trolley with broken wheels. Elevator wasn’t any better…spilled food on the floor, even stronger stench. Not mopped in weeks. The room itself was spacious, but not clean. Has potential tho. Bed comfortable. Nice pillows. Tub not clean enough to bathe. Soft towels. Dust clumps, dirt/ fluid splattered tile/mirror, leaking sink, torn/stained carpet. The velvet stool to put suitcase on generously covered/splashed with god knows what fluids. Didn’t trust free “breakfast.” Wouldn’t walk on floor without shoes.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 20 apr 2024
Hi Kellie,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments, and we would like to address the concerns you raised.Regarding the exterior condition of the hotel, including the AC units and the overflowing dumpster, we understand that it may have been an unpleasant sight upon your arrival. However, it's important to note that occasional maintenance and waste disposal issues can occur, and we strive to address them promptly.As for the discrepancies between the online photos and the current state of the hotel, it's worth mentioning that photographs can become outdated over time, and we are working with the booking site to ensure that the images accurately reflect the current condition of our property.We regret the unpleasant odor you encountered upon entering the hotel. Our team conducts regular cleaning and maintenance to ensure a pleasant environment, but there are instances where unforeseen circumstances may affect the air quality temporarily. Regarding the cleanliness and maintenance concerns throughout the hotel, we understand your disappointment. Our dedicated housekeeping and maintenance teams work diligently to maintain a high standard of cleanliness and address any maintenance issues. We will review our procedures to identify areas for improvement and ensure that our guests have a comfortable and enjoyable stay.We regret any cleanliness issues you experienced in your room. While our housekeeping team is trained to provide thorough cleaning, we acknowledge that oversights can occur. We will reinforce our training and inspection processes to ensure that all rooms meet our guests' expectations.We appreciate your positive comments about the comfort of the bed, pillows, and towels in your room. However, we apologize for any other issues that affected your overall experience. Please be assured that we take your feedback seriously and will take the necessary steps to address and improve the areas of concern.Regarding the free breakfast, we adhere to strict food safety and cleanliness standards to provide our guests with a pleasant dining experience. We will reevaluate our procedures to ensure that the breakfast area meets our high standards consistently.Thank you for bringing these matters to our attention. We value your feedback, and it helps us identify areas for improvement. We hope that you will reconsider staying with us in the future, as we are committed to providing a better experience that aligns with your expectations.If there is anything else we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly.

6/10 Soddisfacente

Georgina

Viaggio con la famiglia
Carpets in the room were very dirty and stained. The staff was not the most welcoming.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 19 apr 2024
Hi Georgina,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at our hotel.Regarding the condition of the carpets in your room, we understand how important it is to provide a comfortable and pristine environment for our guests, and we are committed to addressing this issue immediately. Our housekeeping team will be notified, and we will take swift action to rectify the situation.Regarding you finding our staff unwelcoming, hospitality and attentive service are the cornerstones of our establishment, and it is disheartening to learn that we fell short of your expectations. We will be conducting additional training sessions with our team to ensure that every guest is greeted with warmth, professionalism, and exceptional service.We appreciate your feedback as it helps us identify areas for improvement. It is our hope that you will give us another opportunity to serve you better in the future. Should you decide to return, please reach out to our management team directly, and we will make every effort to ensure your next stay is nothing short of exceptional.Thank you once again for bringing these matters to our attention.

2/10 Terribile

Kris

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lights in the hallway are hanging by the wires, the floor are just filthy, there was stuff on my floor in my room when I first arrived and the carpet outside my door looked like someone emptied the vacuum cleaner bag on the carpet. If you want to check in early it will cost another $25. I will definitely not stay here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 20 apr 2024
Hi Kris,Thank you for sharing your feedback regarding your recent stay at our hotel. While we appreciate your comments, we would like to address some of the concerns you raised.Regarding the lights in the hallway, we have a maintenance team dedicated to ensuring the proper functioning of all facilities, including the lighting. We will investigate this matter further and take the necessary steps to rectify the issue promptly.As for the cleanliness of the floors, our housekeeping team works diligently to maintain a high standard of cleanliness throughout the hotel. We will reinforce our cleaning protocols and address any areas that may have been overlooked.We apologize for any items or debris you discovered in your room upon arrival. Our housekeeping staff undergoes extensive training to ensure rooms are thoroughly cleaned and prepared for guests. We will review our procedures to prevent such oversights in the future.Regarding the carpet outside your room, we regularly schedule carpet cleaning and maintenance to maintain a clean and welcoming environment. We will address this issue promptly and ensure that it is resolved.Regarding the early check-in fee, it is our policy to accommodate early check-ins whenever possible, subject to room availability. The fee helps cover the additional expenses incurred to prepare a room before the standard check-in time. We will ensure that our communication is more transparent moving forward.We appreciate your feedback as it allows us to continually improve our services. We value your patronage and hope that you will reconsider staying with us in the future, as we are committed to providing a comfortable and enjoyable experience for our guests.If there is anything else we can do to address your concerns or if you have any additional feedback to share, please do not hesitate to contact us directly.

10/10 Eccellente

Kathleen R

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, quiet, convenient to dining & shopping! Friendly staff!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 20 apr 2024
Hi Kathleen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Soddisfacente

kavita

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I did not like that a gym was advertised however the gym is not in the building it is located next door at the health center. Very inconvenient and a hassle really.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 20 apr 2024
Hi Kavita,Thank you for providing feedback on your recent stay at our hotel. We appreciate your comments, and we apologize for the inconvenience you experienced regarding the gym facility.We understand that having a gym available onsite is a convenient amenity for our guests, and we regret any inconvenience caused by the gym being located next door at the health center. We will review our promotional materials to ensure that they accurately reflect the gym's offsite location.We appreciate your understanding and patience in this matter. Your feedback is valuable to us, and we will take it into consideration as we continue to enhance our services and amenities for our guests.If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Karen

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
There were some homeless guys camping out on the next street
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 19 apr 2024
Hi Karen,Thank you for bringing this matter to our attention and sharing your concerns. Homelessness is a complex issue that affects many cities, and we recognize the importance of addressing it with compassion and sensitivity. While we do not have direct control over the activities taking place on public streets, we are committed to ensuring the safety and comfort of our guests within the premises of our hotel.We will communicate your concerns to the local authorities and relevant organizations in our community who work towards assisting homeless individuals. They may be able to provide support and resources to address the situation effectively.In the meantime, we will continue to maintain heightened security measures around our hotel to ensure the safety and peace of mind of our guests. If you ever encounter any specific issues or feel uncomfortable, please do not hesitate to contact our front desk staff immediately. They are available 24/7 and will be more than willing to assist you.We appreciate your understanding and patience in this matter. It is our priority to create a welcoming and secure environment for all our guests, and we will continue to work towards achieving that goal.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Carol

Viaggio di gruppo, Viaggio con la famiglia
A little old and outdated. Had coffee pot and coffee but no sugar or creamer in room. Bed was very comfortable. Area is very rural but only here for Tulip 🌷 Festival, great little town 20 minutes away LaConner with terrific restaurants and artisan gift shops.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 16 apr 2024
Hi Carol,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your input and are glad to hear that you found the bed to be very comfortable.We apologize for any inconvenience caused by the lack of sugar or creamer in your room's coffee setup. We appreciate you bringing this to our attention, and we will address this issue with our housekeeping team to ensure that all necessary amenities are provided for our guests' convenience.It's wonderful to hear that you enjoyed the surrounding area and the nearby town of LaConner. We are fortunate to be located in a rural area with proximity to the Tulip Festival and charming attractions. We're glad you had the opportunity to explore the town and experience its terrific restaurants and artisan gift shops.We appreciate your feedback regarding the overall condition of the hotel. As part of our commitment to providing a comfortable stay, we continuously evaluate opportunities for updates and improvements. Your comments will be taken into consideration as we plan for future enhancements.Thank you for choosing our hotel and for sharing your thoughts. We hope you had a memorable visit to the Tulip Festival and enjoyed your time in the area. Should your travels bring you back, we would be delighted to welcome you again and provide an even better experience.

8/10 Buono

Nancy

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Adjacent area with a lot of broken glass in parking lot. Building showing ware. Needs some updates. Service was very good. Breakfast was good!! Beds comfortable and clean as well as room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 16 apr 2024
Hi Nancy,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your valuable input and are pleased to hear that you found the service to be very good and enjoyed our breakfast offerings.We apologize for any inconvenience caused by the broken glass in the adjacent parking lot. We take the safety and cleanliness of our premises seriously, and we will address this issue immediately to ensure a safer environment for our guests.We appreciate your observation regarding the appearance of the building and the need for updates. We continually assess our facilities to identify areas that require improvement, and your feedback will be instrumental in guiding our future renovation plans.We are pleased to hear that you found the beds comfortable and the rooms clean. Providing a comfortable and clean environment is a top priority for us, and we are glad that we met your expectations in this regard.We will continue to work on enhancing our facilities and services to provide an even better experience for our guests.Thank you for choosing our hotel, and we look forward to serving you again.

10/10 Eccellente

Leah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Everything was great, including breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 16 apr 2024
Hi Leah,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you had a great experience overall, including with our breakfast offerings.At our hotel, we strive to provide a comfortable and enjoyable stay for all of our guests, and we are thrilled to know that we met your expectations. We understand the importance of starting the day off right, and our breakfast options are designed to provide a variety of delicious choices to suit different preferences and dietary needs.Your kind words are greatly appreciated, and we are glad that you enjoyed the breakfast during your stay. We will share your feedback with our team, as it serves as a motivation for us to continue delivering excellent service and maintaining the quality of our offerings.Thank you once again for your positive review. We hope to have the pleasure of welcoming you back to our hotel in the future for another great stay.

4/10 Scarso

Reden, Pottstown

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Broken latch on door.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Reden, We appreciate your feedback and apologize for any inconvenience caused during your stay. We recommend reaching out directly to our management to address any concerns you may have with your room. Thank you for bringing this to our attention, as we strive to continuously improve our guests' experience.

6/10 Soddisfacente

Jan

Mi è piaciuto: Personale e servizio
The carpet looked like it hadn’t been vacuumed, and there were a couple of globs of something yellow stuck to the vanity top in the bathroom. Also, the tub didn’t drain pro. By the end of my shower I was standing in 3-4” of bath water.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 13 apr 2024
Hi Jan,We apologize for the issues you encountered during your stay at our hotel. We take these matters seriously, and we assure you that your feedback will be addressed with our housekeeping and maintenance teams to prevent similar situations in the future.Maintaining a clean and comfortable environment is important to us, and our housekeeping team will be reminded of the importance of thorough vacuuming and attention to detail to ensure that the carpet is clean and well-maintained. We will also address the stains on the bathroom vanity top to ensure a pleasant experience for our guests.We regret the inconvenience caused by the bathtub drainage issue. Our maintenance team will investigate and rectify the problem promptly to ensure that all our facilities are functioning properly.We appreciate you bringing these issues to our attention, as it allows us to improve our services. We hope that you will give us another opportunity to provide you with a significantly improved experience in the future.If there is anything else we can do to address your concerns or if there is anything else you would like to share, please do not hesitate to reach out to us directly.

2/10 Terribile

David

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
MICROVAVE NOT CLEAN, FRIGERATOR NOT CLEAN, PIPE IN BATHROOM SINK LEAKING, CARPET SPOTTED=CONSTRUCTION GOING ON AND ELECTRICITY NOT WORKING IN BREAKFAST ROOM ON AND OFF GARBAGE IN BACK DOOR JUST LEFT THERE FOR DAYS AND NOT CLEANED UP
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 13 apr 2024
Hi David,We apologize for the issues you encountered during your stay at our hotel. Please be assured that we take your feedback seriously and will address these concerns to prevent similar incidents from occurring in the future.Regarding the microwave and refrigerator not being cleaned to your satisfaction, we understand the importance of maintaining cleanliness in all areas of the room, and we will reinforce our housekeeping protocols to ensure that these issues are promptly addressed.As for the leaking pipe in the bathroom sink, our maintenance team will be notified immediately to resolve this issue and prevent any further inconveniences for our guests.We regret that the carpet was spotted and that there was ongoing construction causing disruptions during your stay. We will work to ensure that our carpets are clean and well-maintained, and also take measures to minimize any disruptions caused by construction activities.Regarding the electricity issues in the breakfast room and the lack of prompt cleanup at the back door, we appreciate you bringing these matters to our attention, and we will address these concerns to provide a more pleasant and comfortable environment for our guests.If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly.

2/10 Terribile

Michael

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room had no bath towels in it, the bathroom mirror was dirty, the bathroom vanity countertop has something???? On it, the table in the living room was filthy, persons names were carved in the bathroom door. The front desk person had to take my drivers license and credit card to another room because he said the printer was out of in, very sketchy! The carpet was a mess. This hotel reminded me of one of those places where people live full time, and I got that room! # 252 I think. NEVER AGAIN!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 13 apr 2024
Hi Micheal,We apologize for the issues you encountered during your stay at our hotel.We take these matters very seriously, and we assure you that your feedback will be addressed with our housekeeping and maintenance teams to prevent similar situations in the future.We regret the inconvenience caused by the lack of bath towels, the dirty bathroom mirror, the stained bathroom vanity countertop, the dirty table in the living room, and the carvings on the bathroom door. These issues are not reflective of our usual standards.Regarding the front desk person needing to take your identification and credit card to another room due to a printer issue, we understand that this may have seemed unusual and uncomfortable. We will review our procedures to ensure a smoother check-in process for our guests.As for the condition of the carpet and any negative impression it may have had on your overall experience. We will address this matter promptly to ensure that our carpets are well-maintained and clean.We appreciate you bringing these issues to our attention. We understand your decision not to return, but we genuinely hope that you will reconsider in the future, as we would welcome the opportunity to provide you with a significantly improved experience.If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly.

4/10 Scarso

Anne

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Oh, dear. Where to start? The staff was lovely. However, we had multiple problems. I was traveling with my mother, who is 93. I reserved an accessible room. We did not get this. The first room we were given had a low toilet and a bathtub. No handrails. My mother could not have managed that. Also, the room had not been cleaned (dirt on floors, dirty toilet). I asked for a room with accessibility and was told an employee had the accessible room with queen beds but we could have one with a king. I took it. Why would an employee take precedence over a guest? The new room was great until a picture fell off the bathroom wall and there were glass shards everywhere. I had to get my mother out of the shower and safely out of the bathroom. And then, the elevator to the third floor didn't operate. So, my 93 year old mother had to climb stairs to get to our room. Another complaint: one night when we stepped out of the elevator, we could barely get by all the garbage piled outside the elevator on the third floor. I won't be staying at this hotel again, but I want to say that the staff was friendly, and the women in the breakfast room were lovely.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 9 apr 2024
Hi Anne,Thank you for taking the time to provide detailed feedback about your recent stay at our hotel. We regret all the inconvenience caused to you and your mother.We are glad to hear that our staff was lovely and that you found them friendly. However, we understand that the issues you experienced with the room and facilities overshadowed that positive aspect of your stay.We apologize for not providing the reserved accessible room for your mother. It was our responsibility to ensure that the room met her needs, and we failed to fulfill that commitment. We understand the importance of accessibility and the impact it can have on the comfort and safety of our guests. As for the cleanliness issues you encountered as well, our housekeeping team should have ensured that the room was thoroughly cleaned before your arrival. We will address this matter with our team to prevent such oversights in the future.Regarding the situation with the picture falling off the bathroom wall, we understand the urgency of the situation and the need to ensure the safety of your mother. We will investigate this incident and take appropriate measures to prevent similar incidents from occurring in the future.We apologize for the inconvenience caused by the elevator not operating to the third floor. We understand the difficulty it posed for your mother to climb the stairs. We will address this issue promptly to ensure the elevator is functioning properly at all times.We appreciate your feedback regarding the garbage piled outside the elevator on the third floor. This is not the level of cleanliness and maintenance we strive for, and we apologize for the oversight. We will reinforce our standards and procedures to ensure that such situations are addressed promptly.While we understand your decision not to stay with us again, we want to assure you that we take your feedback seriously. We will use it to make improvements and prevent similar issues from occurring in the future.Thank you for bringing these matters to our attention.

4/10 Scarso

Will

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The entire facility is out dated and run down. The elevator buttons are broken, bath rooms in lobby not accessible, the main hallways are dirty. Our room had an aroma of dirty carpet anf burnt hair, the toilet continued to flow and would not stop and the window frame waz broken so we couldn't get fresh air in the room. We found bottle caps on the floor and food in the couches, surfaces where sticky and dirty, the grill on the refrigerator was laying on the floor, clocks and tv unplugged and required resetting so they could be used.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Will, We appreciate your feedback and apologize for any inconvenience you experienced. Each comment has been forwarded to the relevant departments for further review and improvement. Your input is valued as it helps us enhance our guest experience.

2/10 Terribile

Christina

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 6 apr 2024
Hi Christina,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Scarso

Michael

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The toilet did not work correctly. The shower wall the shower rod was broken from the wall. There were huge tears in the carpeting. The beds linens were OK but messily made. Helpful staff was helpful. And the accommodations in the breakfast room were fine.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 4 apr 2024
Hi Micheal,Thank you for providing feedback about your recent stay at our hotel. We appreciate your comments and would like to address the concerns you mentioned.Regarding the toilet, shower rod, and carpeting, we understand that these issues were inconvenient for you. Our maintenance team will promptly address these matters to ensure they are resolved for future guests.As for the bed linens, we appreciate your feedback. We strive to provide comfortable accommodations, and we will remind our housekeeping staff to pay closer attention to the presentation of the bed linens to ensure a neater appearance.We are glad to hear that our staff was helpful during your stay. Providing attentive and friendly service is important to us, and we appreciate your recognition of our team's efforts.We are also pleased that you found the accommodations in the breakfast room to be satisfactory. It is our goal to provide a pleasant dining experience for our guests.Your feedback is important to us as it helps us identify areas for improvement. We appreciate your understanding and assure you that we take these matters seriously.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Dreamline, Moses Lake

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious rooms
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 1 apr 2024
Hello Dreamline,We're happy to hear that you found our rooms spacious during your stay. Guest feedback is essential for us to maintain high standards. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. Safe travels!

6/10 Soddisfacente

Madeline

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 18 apr 2024
Hi Madeline,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 Buono

Tracy

Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 18 apr 2024
Hi Tracy,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

6/10 Soddisfacente

Paul, Tacoma

Viaggio con animali domestici, Viaggio con la famiglia
We were looking for an affordable place to stay for a couple days that welcomed dogs and we found it but not sure if we’ll use again. Pros: reasonable rates, low charge for animal stay, good coffee (in lobby - not in room), spacious room, all the amenities, GREAT breakfast, close to freeway and shopping. Cons: room smelled like old cigarettes covered with febreeze, not in a great area - dirty and lots of people living in cars parked on the street.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 25 mar 2024
Hello Paul,We appreciate your feedback and are glad you found our rates and amenities satisfactory during your stay with us. We take all comments seriously and apologize for any inconvenience you may have experienced. Your feedback is invaluable in helping us improve our services for future guests.

10/10 Eccellente

Erin G

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Checkin was quick and easy. Property had garbage all around and looked trashy. Hotel was under construction and I wasn’t aware of that when booking. Pool was also down and they said over the phone that we could get tickets to use the gym next door until 9:00. When we got to the hotel, they said we could only go until 6pm. When we entered our room, it had a very weird bad odor. We had to open the door to air it out. Beds are comfortable but rooms are not the cleanest. Floors look very dirty and there was a booger on the bath room wall.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 24 mar 2024
HI Erin,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are sorry that the property appeared unkempt. We take cleanliness and the overall appearance of our property seriously, and we will address this matter with our housekeeping and maintenance teams to ensure that such issues are promptly rectified.We regret all the inconvenience caused by the ongoing construction work at the hotel. We understand that this was not communicated to you prior to your arrival, and we apologize for the oversight. We will work on improving our communication to ensure that our guests are well-informed about any ongoing renovations or disruptions.Regarding the pool and gym access, we will review our procedures and communication protocols to ensure accurate and consistent information is provided to our guests.As for the unusual odor in your room and the cleanliness issues you encountered, we strive to provide clean and comfortable accommodations, and we regret that we fell short in this aspect. We will thoroughly investigate and address these concerns with our housekeeping team to ensure a higher standard of cleanliness moving forward.We appreciate your feedback as it helps us identify areas for improvement. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to provide you with an improved experience in the future.

2/10 Terribile

Tyler

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 13 apr 2024
Hi Tyler,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 Terribile

Bryan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property in poor condition
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello Bryan, We value all feedback and will address any maintenance concerns promptly. Thank you for sharing your experience with us.

2/10 Terribile

Linda

Viaggio di coppia
The stairs up to the door were dirty and the edging material missing in some places. No one was at the desk. Finally a young woman checked us in (slowly) and we made our way to our room. The elevator was very dirty, the hallway didn’t smell good and our room didn’t smell good. So I told my husband we can’t stay here. We spent some time looking for a different hotel and then went back to the check in desk. We said we needed to cancel our reservation and told the young woman we wanted a refund. She said she needed to call her manager. The manager said we would need to call her at her office the next morning. We asked for a business card - there wasn’t one available. We asked for a receipt and the young woman printed one for us. Overall, it as a very frustrating and disappointing experience. I have never seen a hotel so poorly maintained.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 16 mar 2024
Dear Linda,We apologize for the disappointing and frustrating experience you had during your stay at our hotel. We understand that the condition of the stairs, the cleanliness of the elevator and hallway, and the unpleasant odors in your room were unacceptable and did not meet the standards we strive to uphold.Your feedback regarding the cleanliness and maintenance issues will be shared with our management and housekeeping teams to address and rectify these matters immediately. We take your comments seriously and will take appropriate action to improve these areas.We apologize for the inconvenience caused when you requested to cancel your reservation and obtain a refund. We understand your frustration with the lack of immediate resolution, and we will address this communication issue with our staff to ensure a more efficient and satisfactory process.As for the unavailability of a business card and any inconvenience it caused, we will ensure that there are appropriate resources available for guests in the future.We appreciate your honest feedback as it helps us identify areas where we need to improve. If there is anything else we can do to address your concerns or if you have any further feedback to share, please do not hesitate to let us know. We value your feedback and the opportunity to make things right.

4/10 Scarso

Sean

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The whole place was dirty. The garbage cans in the halls were overflowing, did not get empty the 4 nights in was there. There was dirt and debris all over the floors whole time. Some of the walls had holes in them that were not repaired. They did not come in my room one time to clean, even though i had the “service please” placard on the door handle. I would not recommend staying here.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Sean,We appreciate you sharing your feedback regarding your recent stay at our hotel. We apologize for the cleanliness issues and the lack of attention to detail you experienced. We apologize for the overflowing garbage cans in the halls. This is not the level of cleanliness we strive to maintain. We will address this issue with our housekeeping team to ensure that proper attention is given to maintaining cleanliness throughout the property.We are sorry to hear about the dirt and debris on the floors and the unrepaired holes in the walls. This is unacceptable, and we apologize for not meeting our standards in terms of cleanliness and maintenance. We will investigate these matters thoroughly and take corrective actions to address these issues promptly.Regarding the lack of cleaning service in your room despite having the "service please" placard on the door handle, this is not reflective of our usual practices, and we regret that we did not meet your expectations in this regard. We will review our procedures to ensure that such oversights do not occur in the future.We take your feedback seriously, and we will use it to make immediate improvements to our operations and guest services.We appreciate your feedback and the opportunity to address your concerns.We hope you will consider giving us another chance to provide you with a more enjoyable and comfortable stay in the future.

4/10 Scarso

Gina

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
The staff was nice and helpful but the room was terrible. I’ve never left a review but It was not properly cleaned. There was hair and dirt in the jacuzzi, garbage left behind, dirty ice bucket. The phone didn’t even have a cord to be able to use. No hair dryer, no hdmi setting. We made the best of it but we had our 7 month old with us so it was very off putting to have to clean the room ourselves.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Gina,Thank you for providing feedback about your recent stay at our hotel. We apologize for the disappointing experience you had with the cleanliness and amenities in your room. We understand your frustration, and we regret that we fell short of your expectations.We appreciate your kind words about our staff's helpfulness and friendliness. However, it is disheartening to hear that the room did not meet the standards we strive to uphold. We take cleanliness very seriously, and we apologize for any oversights in the cleaning process. We will address this issue with our housekeeping team to ensure that similar incidents do not occur in the future.We apologize for the inconveniences you experienced with the missing phone cord, hair dryer, and HDMI setting. These amenities should have been provided in your room. We will review our room preparation process to ensure that all necessary amenities are properly stocked and available for our guests.We understand that having to clean the room yourself, especially with a young child, was a significant inconvenience. This is not the experience we want for our guests.Your feedback is important to us, and we appreciate you bringing these matters to our attention. We will take immediate action to address these issues and ensure that they are not repeated in the future.We value your feedback and appreciate the opportunity to address your concerns.Thank you again for your feedback, and we hope you will consider giving us another chance to provide you with the experience you deserve.

8/10 Buono

Brent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Brent,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

2/10 Terribile

Katlyn

Viaggio con animali domestici, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just a run down old Best Western with a new name. This just definitely wasn't what I expected when I booked. I am out of town visiting family in town and misread the pool being outdoors. When we asked the lady at the front, she was extremely sarcastic. The remote for the tv barely worked. A light switch was missing. The comforters tag was hanging out right next to my face on the bed. I would have stayed elsewhere having known better. Dont waste your money.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 6 mar 2024
Hi Katlyn,We sincerely regret that your experience at our hotel did not meet your expectations. We understand that our property did not live up to your expectations and that you were disappointed with the overall condition. We strive to provide a comfortable and enjoyable stay for all our guests, and we acknowledge that we fell short in your case.We apologize if there was any miscommunication regarding the outdoor pool. We understand how important it is to have accurate information about the amenities. We will review our website and other communication channels to ensure that the description of our pool is clear and precise.We are sorry to hear that you found the front desk staff to be sarcastic. This is not the level of service we expect from our team, and we will address this issue internally to ensure that it does not happen again in the future.We apologize for the issues you faced with the TV remote, missing light switch, and the comforter tag. These do not meet our standards, and we will address these concerns with our maintenance and housekeeping teams to ensure that such issues are resolved promptly.We appreciate your feedback, as it helps us identify areas that require improvement. We regret that we did not meet your expectations, and we hope to have an opportunity to provide you with a better experience in the future.

4/10 Scarso

Cole

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our room was extremely gross with stains on the bed, the sheets and furniture. It had burn marks in carpet and curtains. The tv also didn’t work. The staff was really great though
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Cole,Thank you for your feedback on your recent stay with us. We appreciate your kind words about our staff members. We encourage all guests to reach out directly to our management team with any concerns during their stay to ensure a pleasant experience for future visits.

10/10 Eccellente

Cisrow

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Cisrow,We're thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

4/10 Scarso

Calyn

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The whole hotel smells like smoke, there were holes in the wall in our room and stains covering the carpet. The room is extremely sparsely furnished with dingy, damaged furniture. Definitely not worth $140 per night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 2 mar 2024
Hello Calyn,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address your concerns with our team for improvements. Our goal is always to provide a comfortable experience for all our guests. Thank you for bringing these issues to our attention.