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Recensioni per Grand Hyatt Mumbai Hotel and Serviced Apartments

5 out of 5
Grand Hyatt Mumbai Hotel and Serviced Apartments
Bandra Kurla Complex vicinity, Off Western Express Highway, Vakola, Mumbai, Maharashtra

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 624 su 1001 recensioni" "
Valutazione di 8 - Buono. 237 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 71 su 1001 recensioni" "
Valutazione di 4 - Scarso. 36 su 1001 recensioni" "
Valutazione di 2 - Terribile. 33 su 1001 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Ferruccio

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Dietmar, il giorno 6 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

beatrice

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a febbraio 2023
Risposta di Dietmar, il giorno 22 feb 2023
Dear Guest,Thank you for your generous review.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Claudio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2019
Risposta di Hotel Management, il giorno 14 gen 2019
Dear Guest Warm Greetings of the day Thank you for your appreciation and we are glad you had a comfortable stay with us. Look forward to welcome you to Grand Hyatt Mumbai for many more enriching experiences.

8/10 Buono

walter RUDOLF

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Camere molto spaziose
Prezzo molto alto per lo standard della struttura offerto. Prezzi da grande metropoli europea a capodanno

10/10 Eccellente

Nureen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a nice place. Staff was super helpful
Soggiorno di 3 notti ad aprile 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 Soddisfacente

Rahul

Did not like it
Soggiorno di 3 notti ad aprile 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 Soddisfacente

TV Raghunath

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Ok
Soggiorno di 2 notti ad aprile 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Shalvi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, hospitable. Huge rooms. Very good staff. Very close to BKC.
Soggiorno di 2 notti ad aprile 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Sandeep

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What a fab stay I had with my team at The Grand Hyatt Hotel and Serviced Apartments. It was the best service I would have experienced - my sincere gratitude to the staff of The Grand Hyatt Hotel and Serviced Apartments. Loved the upgrades. Best wishes Sandeep
Soggiorno di 3 notti ad aprile 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

kishor

Soggiorno di 2 notti a marzo 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

HARI RAMA KOTI REDDY

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a marzo 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 Soddisfacente

Gajendran

Soggiorno di 2 notti a marzo 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Harjinder, Port Coquitlam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The breakfast buffet was amazing. Rooms were clean. Receptacles were out dated. USB connections were broken.
Soggiorno di 4 notti a marzo 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Mr Pritam

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good location to get around but service and staff attention has started to lack a bit as have stayed in this Hotel many times
Soggiorno di 4 notti a febbraio 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 Soddisfacente

Stephen

Mi è piaciuto: Personale e servizio
Staff at this hotel are fantastic the food is very good but the first floor pool area was dirty they need to clean the area and pool everyday as other hotels.the club lounge is good but the rooms don’t have that fresh feel after being cleaned which you get at other 5star hotels.
Soggiorno di 6 notti a febbraio 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Milliessa, New York

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff and wonderful clean hotel.
Soggiorno di 6 notti a febbraio 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Kiran

Mi è piaciuto: Pulizia
Very good service
Soggiorno di 1 notte a febbraio 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

6/10 Soddisfacente

TAEKO

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, Great Food ans good rooms
Soggiorno di 4 notti a febbraio 2024
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Chetan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok. Breakfast requesting any drinks too mutiple attempts. WiFi is super poor speed. Alot of mosiquos in area. Otherwise good
Soggiorno di 3 notti a febbraio 2024
Risposta di Dietmar Kielnhofer, il giorno 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Eshan

Mi è piaciuto: Pulizia
Soggiorno di 6 notti a febbraio 2024
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 Terribile

Jigar

Mi è piaciuto: Personale e servizio e servizi
It is a good property but the biggest problem is that it is full of mosquitos from the reception to the room.
Soggiorno di 6 notti a febbraio 2024
Risposta di Dietmar Kielnhofer, il giorno 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

4/10 Scarso

SONIA

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Dietmar Kielnhofer, il giorno 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Sameera

Viaggio con la famiglia
What an AMAZING hotel! We had a great stay and the staff were excellent. I don’t think we have stayed in a better hotel than this and we’ve travelled all over the world! Highly recommend and would definitely come back.
Soggiorno di 2 notti a febbraio 2024
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

scandinavianbiogas

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Dietmar Kielnhofer, il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Short Family Stay
Overall, our stay was comfortable. I had booked two rooms, it would have been ideal if they had given rooms next to each other. The service was exceptional. The rooms were clean and well presented and the buffet breakfast was delicious too. Would stay there again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Dietmar Kielnhofer, il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

vishal

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Nice stay.
The hotel is located in not so great neighbhorhood but the its very safe. The security is great. Overall comfort is great, only complaint we had was the mosquitoes in the lobby area and in the breakfast area. The staff is nice and very helpful.Buffett breakfast was great! The hotel is close from various places such as BKC and Bandra etc.
Soggiorno di 2 notti a gennaio 2024
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Shobha, MIDDLETOWN

Soggiorno di 2 notti a gennaio 2024
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 Terribile

Anish

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The Grand in Hyatt was lost, such a shame what has happened to this property. It just feels old inside. The hotel is infested with mosquitoes, contrary to what they say the issue has been ongoing for several months. I feel bad for the staff as they are trying their best but the place is just not up to the mark. It feels old, and you can see it just isn’t clean. The rooms were not well kept. It also has a musky smell. Please avoid at all cost until they make changes here.
Soggiorno di 2 notti a gennaio 2024
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

David

Soggiorno di 3 notti a gennaio 2024
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Tsewang

Soggiorno di 2 notti a dicembre 2023
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Darren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Guvinder

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Grama, Lynnwood

Soggiorno di 2 notti a dicembre 2023
Risposta di Dietmar Kielnhofer, il giorno 14 feb 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Mohsinkhan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staffand service👍
Soggiorno di 1 notte a dicembre 2023
Risposta di Dietmar Kielnhofer, il giorno 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 Terribile

William

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
While the property was clean and modern, the air conditioning system laugh. My clothes covered in mold and me sick
Risposta di Dietmar Kielnhofer , il giorno 14 feb 2024
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Vijay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

JOSHUA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Truly 5-star experience
The Grand Hyatt is was stunning, professional and would go above and beyond for us. The breakfast was stunning and had a wide range of choice - our waiter the first two days was fabulous for encouraging us to try new things and explain each of the dishes. Disappointingly, our 3rd and 4th days we were completely ignored at the breakfast, not even giving us cutlery or a glass to drink from, never mind taking orders for made-to-order items. That small blip aside, the staff couldn't have been better, giving us advice for clothes shopping, helping with a lost property 'crisis' and even letting us sit in the exec lounge after our flight was delayed - Agnel was incredibly kind and professional, and we can only say thank you! The room was big, clean and always supplied with fresh drinking water. The pool was beautiful (although outdoors - you have to be willing to take on the smog - and not very deep. Fine for a paddle!). The architecture and artwork is absolutely stunning, and the lobby is just a lovely place to sit and escape the chaos of Mumbai. The Grand Hyatt was a perfect counterpoint to help us relax from the noise, smells and hoards of people from our days out!
Soggiorno di 4 notti a novembre 2023
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Victor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Dietmar Kielnhofer , il giorno 28 apr 2024
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Ankit

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a novembre 2023

8/10 Buono

Mr Pritam

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have there before but this time checking in took a long time, bags to room took 3 phone calls and 20 minutes to arrive. Good part was Service delivered by Abhijeet and Ganga dyring breakfast as attention to detail and customer service was above and beyond was was very much appreciated
Soggiorno di 2 notti a novembre 2023
Risposta di Dietmar, il giorno 9 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Amit

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I Think the Rooms Need an Upgrade.. They are good but needs an uplift generally
Soggiorno di 1 notte a ottobre 2023
Risposta di Dietmar, il giorno 6 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

4/10 Scarso

Rama Mohana rao

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very bad to stay. Only name s good. Property is not well maintained and suits smell
Soggiorno di 3 notti a ottobre 2023
Risposta di Dietmar, il giorno 6 nov 2023
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
If I want to be picky...
Certainly a top of the range hotel. No doubts. If I wanted to be picky I would raise a doubt about the breakfast buffet. The western section was kind of forgettable in terms of quality and choice. But the indian section was so much more remarkable on the other hands. So when in Rome do as the Romans do. Go get the Dhosa and forget the rest
Soggiorno di 4 notti a ottobre 2023
Risposta di Dietmar, il giorno 6 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Abhilash

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This is an excellent property for individuals, family and corporates. Very good location, excellent food and top notch service.
Soggiorno di 2 notti a ottobre 2023
Risposta di Dietmar, il giorno 6 nov 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

YIHSIANG

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Dietmar, il giorno 10 ott 2023
Dear Guest,Thank you for taking the time out to share a review with us. We are glad that you have enjoyed your experience and the service.Look forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

Zankhana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I booked this property for my family. They had to stay only overnight. However, they really liked the space. The apartment is quite spacious and with all necessary amenities. Would definitely recommend it.
Soggiorno di 1 notte a settembre 2023
Risposta di Dietmar, il giorno 10 ott 2023
Dear Guest,Thank you for taking out the time to share this valuable feedback with us.As Grand Hyatt Mumbai, we strive to deliver a superior service to all our guests and try to exceed our guests' expectations. We are absolutely delighted to know we could deliver so in your case too.We are delighted to know we were able to create a memorable experience for you and the Grand Hyatt Team will be highly motivated by your constructive comments.Grand Hyatt stands with delivering the best of luxury hospitality and service and we are much delighted to know that you enjoyed every bit of it.Look forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

2/10 Terribile

Munish

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel said that drop off and pick up from airport was free. But for Rs 160 OLA ride, hotel charged Rs 2.800 to my parents.
Soggiorno di 2 notti a settembre 2023
Risposta di Dietmar, il giorno 10 ott 2023
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your experience was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

8/10 Buono

BYUNGCHUL

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
good
Amenities and facilities were good, breakfast wasn't bad but there wasn't much to eat.
Soggiorno di 1 notte ad agosto 2023
Risposta di Dietmar, il giorno 10 ott 2023
Dear Guest, Thank you very much for taking out the time to post your lovely review.At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment.Looking forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences

10/10 Eccellente

sukhjit

Soggiorno di 3 notti ad agosto 2023
Risposta di Dietmar, il giorno 10 ott 2023
Dear Guest,Thank you for taking the time out to share a review with us. We are glad that you have enjoyed your experience and the service and found it to be worthy of a five-star rating.Look forward to welcoming you back very soon.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences