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Recensioni per ITC Grand Central, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Grand Central, a Luxury Collection Hotel, Mumbai
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 384 su 606 recensioni" "
Valutazione di 8 - Buono. 144 su 606 recensioni" "
Valutazione di 6 - Soddisfacente. 42 su 606 recensioni" "
Valutazione di 4 - Scarso. 25 su 606 recensioni" "
Valutazione di 2 - Terribile. 11 su 606 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

9,2/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

leonia, varese

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel coloniale styoendo
Hotel con servizi al top conmall nelle vicinanze con tutti servizi shopping e ristoranti
Soggiorno di 1 notte a marzo 2018
Risposta di Team ITC Grand Central, il giorno 23 apr 2018
Dear Guest, Thanking you for sharing your experience with us. We are happy to know that you enjoyed your stay at ITC Grand Central. Looking forward to welcome you back at ITC Grand Central. Warm Regards Team ITC Grand Central

10/10 Eccellente

Giancarlo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2017

10/10 Eccellente

Gigi, Paris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
BEST HOTEL IN MUMBAI

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ottima esperienza
ottimo per location e per efficienza. Personale un po' troppo invasivo ma comunque efficiente.

8/10 Buono

Timothy

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Overall good stay! Breakfast buffet is recommended with a large variety of Indian and western options!
Soggiorno di 6 notti ad aprile 2024
Risposta di Kunal Pahwa- General Manager, il giorno 10 apr 2024
Dear Mr. Timothy,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Elizabeth

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was amazing from the very beginning. Felt they went above and beyond for us.
Soggiorno di 4 notti a marzo 2024
Risposta di Kunal Pahwa- General Manager, il giorno 1 apr 2024
Dear Ms. Elizabeth,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Soddisfacente

Tsai

Soggiorno di 3 notti a febbraio 2024
Risposta di Kunal Pahwa, il giorno 9 mar 2024
Dear Guest, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Scarso

Tamil Selvi

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
No Free transport pick-up Airport to hotel, no shower cap & cotton swabs.
Soggiorno di 6 notti a febbraio 2024
Risposta di Kunal Pahwa- General Manager, il giorno 4 mar 2024
Dear Mr. Selvi, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel pertaining to transportation services and the requested amenities in the bathroom. We assure you that we are personally investigating this issue . Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

2/10 Terribile

Lavrenti

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not coming back
Soggiorno di 11 notti a febbraio 2024
Risposta di Kunal Pahwa, il giorno 22 feb 2024
Dear Ms. Lavrenti, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Mr Umar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent place , staff is very helping
Soggiorno di 5 notti a febbraio 2024
Risposta di Kunal Pahwa, il giorno 21 feb 2024
Dear Mr. Umar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Naresh

Soggiorno di 2 notti a febbraio 2024
Risposta di Kunal Pahwa, il giorno 21 mar 2024
Dear Mr. Naresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Soddisfacente

Insiyah

Viaggio con la famiglia
Mi è piaciuto: Pulizia
For the price we paid, the rooms were very small, and the quality breakfast experience at a 5 star hotel, I felt, was lacking. Beds were comfortable, and the location was good. However when staying in Mumbai, I much rather recommend Nariman Point and along the ocean front stay. However, unfortunately, you will not find a Mariott hotel in that area.
Soggiorno di 4 notti a gennaio 2024
Risposta di Kunal Pahwa, il giorno 2 feb 2024
Dear Mr. Insiyah, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

PRATAS

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Kunal Pahwa- General Manager, il giorno 2 feb 2024
Dear Mr. Pratas,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

SANIL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service and fantastic facility.
Soggiorno di 2 notti a dicembre 2023
Risposta di Kunal Pahwa, il giorno 25 gen 2024
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

junho

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Kunal Pahwa, il giorno 24 gen 2024
Dear Mr. Junho,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Louise

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a gennaio 2024
Risposta di Kunal Pahwa, il giorno 22 gen 2024
Dear Ms. Louise,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

SUK HYUN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Well systemed hotel with warm staffs
Soggiorno di 5 notti a gennaio 2024
Risposta di Kunal Pahwa, il giorno 17 gen 2024
Dear Mr. Hyun,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

YUNA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Kunal Pahwa, il giorno 9 gen 2024
Dear Ms. Yuna,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
5 star luxury in off-centre location
Inevitably, perhaps, our stay at the Grand Central was fantastic. This was our only 5 star hotel stay in our 3-weeks in India so we don’t have anything to compare it with, but its splendour, comfort and quality shone through in every detail. We opted for the Executive Club Exclusive because it has the window seat which made for a fabulous spot to relax. We had the breakfast which, though primarily Indian fare, catered for all tastes. Uber is so good in Mumbai that to us it wasn’t that important which neighbourhood we stayed in, but Parel isn’t the loveliest of locales.
Soggiorno di 3 notti a dicembre 2023
Risposta di Kunal Pahwa, il giorno 9 gen 2024
Dear Mr. Andrew,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Scarso

Shamim

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This is my opinion and based on my stay here at the itc grand central. Although it’s stated that this is a 5star hotel I would put it at 3 to 3.5 stars only. From the minute we entered the room everything seem dated and set in the 80’s. Unfortunately we had to make quite a few complaints through out our stay for things that would be avoided for a 5star rating.
Soggiorno di 3 notti a dicembre 2023
Risposta di Kunal Pahwa, il giorno 30 dic 2023
Dear Mr. Shamim, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

SAMEER

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 26 dic 2023
Dear Mr. Sameer,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Rebecca

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 26 dic 2023
Dear Mr. Rebecca,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Prarthana

Soggiorno di 3 notti a dicembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 11 gen 2024
Dear Prarthana,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

SANIL

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect spot for a family stay
Soggiorno di 3 notti a dicembre 2023
Risposta di Kunal Pahwa, il giorno 21 dic 2023
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Soddisfacente

Nisha

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Kunal Pahwa, il giorno 16 dic 2023
Dear Ms. Nisha,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Karim

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 9 dic 2023
Dear Mr. Karim,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 9 dic 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Nitin

Mi è piaciuto: Servizi
Hotel is excellent on par with some of the best. Rooms are comfortable and up to date. The decor is beautiful and reminiscent of a bygone era but with modern appointment. Area around is so so but safe
Soggiorno di 12 notti a novembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 8 dic 2023
Dear Mr. Nitin,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Han Sol

Soggiorno di 1 notte a dicembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 7 dic 2023
Dear Mr. Sol,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

aarti

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Felt at home. Staff was amazing.
Soggiorno di 6 notti a novembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 5 dic 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Amit

Soggiorno di 1 notte a novembre 2023
Risposta di Kunal Pahwa, il giorno 18 dic 2023
Dear Mr. Amit,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Mandar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tastefully appointed rooms. Excellent food options. But what trumps everything is the service level of everything ... concierge , front desk, in room dining , or laundry... Top of the class!
Soggiorno di 3 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Mr. Mandar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Sanjam

Soggiorno di 1 notte a novembre 2023
Risposta di Kunal Pahwa- General Manager, il giorno 9 nov 2023
Dear Sanjam,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Magdalena

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent experience
Great stay!
Soggiorno di 5 notti a settembre 2023
Risposta di Bhagwan Balani , il giorno 4 ott 2023
Dear Mr. Magdalena, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Seema

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The Grand Central place to stay.
Our stay was amazing and very satisfying. The rooms were spacious and clean. All amenities in place. Good wifi. Great food. Quick check in and check out. Good location very central.
Soggiorno di 3 notti ad agosto 2023
Risposta di Bhagwan Balani , il giorno 28 ago 2023
Dear Ms. Seema,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Haritosh

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2023
Risposta di Bhagwan Balani, il giorno 28 ago 2023
Dear Mr. Haritosh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Alex

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent the staff was very co operative and helpful.
Soggiorno di 1 notte ad agosto 2023
Risposta di Bhagwan Balani, il giorno 17 ago 2023
Dear Mr. Alex,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Eccellente

alan

Soggiorno di 2 notti a luglio 2023
Risposta di Bhagwan Balani , il giorno 28 lug 2023
Dear Mr. Alan,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Eccellente

GAURAV

Soggiorno di 2 notti a maggio 2023
Risposta di Bhagwan Balani , il giorno 24 mag 2023
Dear Mr. Gaurav,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Jose, Fort Mill

Soggiorno di 3 notti ad aprile 2023
Risposta di Bhagwan Balani, il giorno 11 mag 2023
Dear Mr. Jose,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Eccellente

JAYESH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We have been regulars at this hotel as the location is excellent and the service is the best and there is no room for improvement. Whenever any hotel staff sees us they always greet us. Best hotel in terms of everything
Soggiorno di 5 notti ad aprile 2023
Risposta di Bhagwan Balani , il giorno 14 apr 2023
Dear Mr. Jayesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Eccellente

Babubhai

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Mr. Bhagwan Balani, il giorno 3 apr 2023
Dear Mr. Babubhai,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings and review on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Eccellente

Hanna

Soggiorno di 2 notti a febbraio 2023
Risposta di Bhagwan Balani, il giorno 13 feb 2023
Dear Ms. Hanna,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Eccellente

Sanjay

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were welcoming and just second to none. Had an exceptional stay with them.
Soggiorno di 3 notti a gennaio 2023
Risposta di Bhagwan Balani, il giorno 25 gen 2023
Dear Mr. Sanjay,Greetings from ITC Grand Central Mumbai! It was a pleasure having you with us .We thank you for the five star ratings and review on our product and services. Your delightful words, towards the hotel and the services extended by the team, encourages us to keep serving our guests with utmost perfection and as per their requirements.Thank you once again and we look forward to welcome you back ITC Grand Central, MumbaiWarmly,Bhagwan Balani General Manager

8/10 Buono

Kamlesh

Risposta di Bhagwan Balani , il giorno 24 apr 2023
Dear Mr. Kamlesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

2/10 Terribile

Priyal

Soggiorno di 1 notte a dicembre 2022
Risposta di General Manager, il giorno 28 dic 2022
Dear Ms. Priyal, Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage. Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. . We look forward to welcoming you back with us. With best regards, Bhagwan Balani General Manager ITC Grand Central

4/10 Scarso

Puja

Soggiorno di 1 notte a dicembre 2022
Risposta di Bhagwan Balani, il giorno 6 dic 2022
Dear Ms. Puja,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you. Kindly share more details on the areas where we can monitor for development.Your feedback is valuable to us and will help us ensure we serve our guests with seamless hospitality.I assure you that I am personally looking into your feedback. Regards,Bhagwan BalaniGeneral Manager- ITC Grand Central

2/10 Terribile

Ganesh

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Horribly overpriced. Staff and service is useless
Risposta di Bhagwan Balani, il giorno 1 dic 2022
Dear Mr. Ganesh,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and this helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for sharing this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.With best regards, Bhagwan Balani General Manager ITC Grand Central

10/10 Eccellente

Hatim

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel, friendly staff, generous breakfast. Will stay there on future travels. Highly recommended.
Risposta di General Manager , il giorno 29 nov 2022
Dear Mr. Hatim, Thank You for your most valued patronage. It was such a pleasure to welcome you and your family at ITC Grand Central. Thank you for taking out time to share your experience with other guests on Expedia. I am so delighted to know that you had a comfortable stay at hotel and you really liked the breakfast.And I look forward to welcome you back to the ITC Grand Central.

2/10 Terribile

Siddharth

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonder how they have a 5 star rating. Very poor as compared with Oberoi group and Tata hotels
Soggiorno di 3 notti a novembre 2022
Risposta di General Manager , il giorno 28 nov 2022
Dear Mr. Siddharth,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.