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Recensioni per Best Western University Inn

2.5 out of 5
Best Western University Inn
1503 N 12th Street, Murray, KY

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 150 su 464 recensioni" "
Valutazione di 8 - Buono. 160 su 464 recensioni" "
Valutazione di 6 - Soddisfacente. 84 su 464 recensioni" "
Valutazione di 4 - Scarso. 36 su 464 recensioni" "
Valutazione di 2 - Terribile. 34 su 464 recensioni" "

8,0/10

Pulizia

8,6/10

Personale e servizio

7,8/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Ronald

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The convenience of being just off the highway that we use to get to Murray and then on down to Paris, TN. We also appreciate the cost compared to other motels in the immediate area.
Soggiorno di 2 notti a maggio 2024
Risposta di Tammy, il giorno 20 mag 2024
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

8/10 Buono

Tanya

Mi è piaciuto: Pulizia e personale e servizio
Great breakfast
Soggiorno di 1 notte a maggio 2024
Risposta di Tammy, il giorno 5 mag 2024
Thank you for taking the time to leave us a review. We do hope you will stay with us again the next time you are in Murray.

6/10 Soddisfacente

Brenda

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Our room was clean, staff was very friendly. The shower need something to prevent a fall due to it is very slick. Hotel could upgrade it's ability to handicaps for a lower room. My husband and I both have back issues and had to pull luggage up stairs due to no lower rooms available. The reason was they were dirty after construction crews left for weekend and would not be clean until the next day. We were there to check in at 4:00 pm. The front desk clerk apologized many times and even offered to take our luggage up stairs.
Soggiorno di 2 notti ad aprile 2024
Risposta di Tammy, il giorno 17 apr 2024
Thank you for taking the time to post a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will use your feedback to implement improvements. I do hope you will consider staying with us in the future if you are back in the Murray area.

6/10 Soddisfacente

Stephon, MIDDLEBURG

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Tammy, il giorno 15 apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another opportunity next time you are in the Murray area!

10/10 Eccellente

Ethel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Bathrooms are very small. Need to be upgraded.
Soggiorno di 2 notti ad aprile 2024
Risposta di Tammy, il giorno 10 apr 2024
Thank you for taking the time to give us some feedback. We will definitely take your feedback into consideration and we look forward to seeing you the next time you are in our area.

2/10 Terribile

Cameron

Soggiorno di 2 notti a marzo 2024
Risposta di Tammy, il giorno 27 apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another opportunity next time you are in the Murray area!

8/10 Buono

Ron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place breakfast could’ve been a little better
Soggiorno di 1 notte a marzo 2024
Risposta di Tammy, il giorno 15 mar 2024
Thank you for taking the time to leave us a review. We appreciate the feedback and hope you will stay with us again!

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a great visit!
Soggiorno di 2 notti a febbraio 2024
Risposta di Tammy, il giorno 13 mar 2024
On behalf of our entire team I would like to say thank you for posting a review. We strive to give our guests the best possible experience. We hope you will stay with us again and look forward to seeing you in the future.

8/10 Buono

Karla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is n8ce. Room is vlean.
Soggiorno di 1 notte a dicembre 2023
Risposta di Tammy, il giorno 18 dic 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

2/10 Terribile

Alfonso

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Tammy, il giorno 13 dic 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We do hope you will give us another opportunity next time you are in the Murray area! Again, we do apologize and hope you will give us another opportunity!

10/10 Eccellente

Kellen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great one night stay
Just came in to town for a graduation and spent the night. Perfect for a quick stay. Would definitely stay again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Tammy, il giorno 10 dic 2023
Thanks so much for leaving a review! We appreciate all of our guests and look forward to seeing you in the future.

2/10 Terribile

Jennifer

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The beds were very hard Holes in the blanket Tv didn’t work Room had a weird smell
Soggiorno di 1 notte a dicembre 2023
Risposta di Tammy, il giorno 11 dic 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another opportunity next time you are in the Murray area!

8/10 Buono

Jon

Soggiorno di 1 notte a dicembre 2023
Risposta di Tammy, il giorno 10 dic 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

2/10 Terribile

Bradley

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Room was not ready on time
Soggiorno di 1 notte a dicembre 2023
Risposta di Tammy, il giorno 6 dic 2023
I do apologize that you had to wait and we do strive to do our best to make sure all of our guests are happy. I do hope if you are in the area again you will give us another try.

8/10 Buono

Virginia

Soggiorno di 3 notti a novembre 2023
Risposta di Tammy, il giorno 18 dic 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

10/10 Eccellente

Kristan

Soggiorno di 1 notte a novembre 2023
Risposta di Tammy, il giorno 10 dic 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

10/10 Eccellente

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our room was great and very clean. The front desk staff was terrific and check in was a breeze. The breakfast was very good with many selections and the attendant was amazing as well as all the staff.
Soggiorno di 1 notte a novembre 2023
Risposta di Tammy, il giorno 20 nov 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

4/10 Scarso

Robert

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Tammy, il giorno 19 nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be usingthe feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We do hope you will give us another opportunity next time you are in the Murray area!Again, we do apologize and hope you will give us another opportunity. Tammy RobertsGeneral ManagerBest Western University Inn

8/10 Buono

TERESA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Tammy, il giorno 17 nov 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

10/10 Eccellente

Carolyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Tammy, il giorno 11 nov 2023
Thank you for taking the time to provide us with a review of your stay. We strive togive our guest the best possible experience. We hope you will stay with us in the future.Tammy RobertsGeneral ManagerBest Western University Inn

8/10 Buono

Donna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Tammy, il giorno 6 nov 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

8/10 Buono

john

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very friendly staff
Soggiorno di 1 notte a novembre 2023
Risposta di Tammy, il giorno 3 nov 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

10/10 Eccellente

Collis

Soggiorno di 3 notti a ottobre 2023
Risposta di Tammy, il giorno 2 nov 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

10/10 Eccellente

Penny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was clean,staff very friendly and breakfast was good.
Soggiorno di 1 notte a ottobre 2023
Risposta di Tammy, il giorno 28 ott 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

10/10 Eccellente

Michelle

Viaggio di coppia
The people working at the hotel were awesome! They took such good care of us. Fresh sheets and towels..everything was so cared for. Breakfast was great.
Soggiorno di 4 notti a ottobre 2023
Risposta di Tammy, il giorno 28 ott 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Tammy, il giorno 23 ott 2023
Thank you so much for your review! On behalf of the entire staff we are pleased that you had a great stay and look forward to seeing you again!

10/10 Eccellente

Chasity

Soggiorno di 1 notte a ottobre 2023
Risposta di Tammy, il giorno 11 nov 2023
Thank you for taking the time to provide us with a review of your stay. We strive togive our guest the best possible experience. We hope you will stay with us in the future.Tammy RobertsGeneral ManagerBest Western University Inn

8/10 Buono

Christian

Soggiorno di 2 notti a ottobre 2023
Risposta di Tammy, il giorno 23 ott 2023
Thank you for your review. We have taken your feedback and working hard to correct the issues. We hope you will give us another opportunity in the future.

8/10 Buono

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Very friendly
I can't say enough good things about the staff here. they were so friendly and helpful. The room we booked though, was a little dark and definitely had the smell of cigarette smoke.
Soggiorno di 1 notte a ottobre 2023
Risposta di Tammy, il giorno 23 ott 2023
Thank you so much for your review! We have take your feedback and working hard to correct the issues. We hope you will give us another opportunity in the future.

10/10 Eccellente

Angie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The woman who checked us in was super friendly and helpful. We were in town for family weekend and had a great experience at the hotel. It was conveniently located near Murray State University and easy to get in and out of! It was not fancy but it was great!
Soggiorno di 1 notte a settembre 2023
Risposta di Tammy, il giorno 16 ott 2023
Thank you for your review! We are happy that you had a great stay and look forward to seeing you again!

10/10 Eccellente

Madison

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its one of the best ones yet
Soggiorno di 3 notti a ottobre 2023
Risposta di Tammy, il giorno 16 ott 2023
Thank you so much for your review! We are pleased that you had a great stay and good experience. We look forward to seeing you again.

6/10 Soddisfacente

Mary Elizabeth

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Tammy, il giorno 16 ott 2023
Thank you for your review. We hope to see you again the next time you are in the area.

10/10 Eccellente

Amber, Highland

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We would stay again. Staff is very friendly.
Soggiorno di 1 notte a settembre 2023
Risposta di Tammy, il giorno 3 ott 2023
Thank you for taking the time to post a review. We are pleased that you had a good stay and look forward to seeing you again.

10/10 Eccellente

Teresa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our room was very clean and very courteous staff. Thank you for a great day
Soggiorno di 1 notte a settembre 2023
Risposta di Tammy, il giorno 2 ott 2023
Thank you so much for taking the time to post a review. We love to hear from our guests about their stay. We look forward to seeing you in the future!!

6/10 Soddisfacente

David

Mi è piaciuto: Personale e servizio
Average hotel…overpriced for the area.
Soggiorno di 2 notti a settembre 2023
Risposta di Tammy, il giorno 2 ott 2023
We appreciate you taking the time to post a review. Hopefully next time you are in the area, you will give us another chance!

4/10 Scarso

Christi

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Tammy, il giorno 2 ott 2023
Thanks for taking the time to post a review. On behalf of our entire staff, I do apologize we fell below your expectations. I do hope if you are in the area again you will give us another chance.

2/10 Terribile

Buffy

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Once checked in, we “attempted” to get settled into our room, but our key cards would not work to unlock the door. Upon talking to the staff, they were unable to fix the issue due to a software upgrade and were told we would have to contact the front desk any time we needed to access our room and high we did for the next 2 days. There was no smoke detector in the room, rooms looked NOTHING like the pictures online and the pool was unable to be used after dark because the lights didn’t work. There was also a strange white powder in the drawers, on top of the dresser and under the dresser. PLEASE SAVE YOUR MONEY AND BOOK ELSEWHERE!
Risposta di Tammy, il giorno 13 set 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another opportunity next time you are in the Murray area! Again, we do apologize and hope you will give us another opportunity! Tammy Roberts General Manager Best Western University Inn

10/10 Eccellente

Julie

Soggiorno di 1 notte a settembre 2023
Risposta di Tammy, il giorno 2 ott 2023
Thanks for taking the time to post a review, We are always happy to hear from our guests and we look forward to seeing you in the future.

6/10 Soddisfacente

Kylie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Great staff, rooms were not like pictured, trash had been left in our bathroom and not taken out by housekeeping.
Soggiorno di 2 notti a settembre 2023
Risposta di Tammy, il giorno 13 set 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another opportunity next time you are in the Murray area! Again, we do apologize and hope you will give us another opportunity! Tammy Roberts General Manager Best Western University Inn

8/10 Buono

Miles

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Tammy, il giorno 8 set 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

4/10 Scarso

Tanja

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I arrived to a scene in which a front desk employee was being rude and argumentative to a guest who was wanting to cancel due to a door lock issue. That immediately set me on guard. Another employee was able to step in and help the guest. My door cards never did work and I had to call to be let in my room each time I came back. My toilet had black flakes around the edge of the bowl and the toilet ran constantly. That was fixed by maintenance. The bed pillows were tiny squares. The room was clean which I appreciate. The key issue is absolutely unacceptable and quite frankly should warrant a partial refund. Initially, I wasn't even told my keys may not work even though the entire motel was having issues with key cards not working. I was a single woman waiting at 11 PM to be let back into my room after a call to let me in had to be made. Every guest dealing with this issue should have been given a partial refund immediately. I would have left but I was in town for a college event and did not have time to deal with the issue.
Soggiorno di 1 notte a settembre 2023
Risposta di Tammy, il giorno 13 set 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another opportunity next time you are in the Murray area! Again, we do apologize and hope you will give us another opportunity! Tammy Roberts General Manager Best Western University Inn

2/10 Terribile

Kwesi

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Do not waste your time or money. Rooms out dated and musty! Ceiling was peeling. Dirty floors and had to go buy Lysol to spray the room and beds!!
Soggiorno di 1 notte a settembre 2023
Risposta di Tammy, il giorno 8 set 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another opportunity next time you are in the Murray area! Please contact me directly and I will assist you with your future reservation. If I can provide any assistance, please don't hesitate to contact me directly at 270-753-5353. Again, we do apologize and hope you will give us another opportunity! Tammy Roberts General Manager Best Western University Inn

8/10 Buono

John

Viaggio con la famiglia
Good clean room
Soggiorno di 1 notte ad agosto 2023
Risposta di Tammy, il giorno 8 set 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

8/10 Buono

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Affordable
Soggiorno di 1 notte ad agosto 2023
Risposta di Tammy, il giorno 8 set 2023
Thank you for taking the time to provide us with a review of your stay. We strive to give our guests the best possible experience. We hope you will stay with us in the future.

8/10 Buono

Cara

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Short stay but room was clean and shower was hot!
Soggiorno di 1 notte ad agosto 2023
Risposta di Kim , il giorno 15 ago 2023
Thank you for your review! We hope you will stay with us again next time you are in the Murray area!

4/10 Scarso

Barry

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Stay away!
Bathroom smelled. Fruit flys in bathroom. Filthy office chair at desk. Refrigerator didn’t work. Had to have a special feel to get the key card to work.
Soggiorno di 1 notte ad agosto 2023
Risposta di Kim , il giorno 15 ago 2023
On behalf of the entire staff we want to apologize for the problems you had during your recent stay with us. We do hope you will give us another opportunity next time you are in the Murray area!

10/10 Eccellente

Rita

Viaggio con animali domestici, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fairly traditional motel. Well-kept property inside and out. Our rooms were clean but could have used a better vacuuming. Great breakfast each morning. Most outstanding was the friendliness and helpfulness of all the staff.
Soggiorno di 2 notti ad agosto 2023
Risposta di Kim , il giorno 12 ago 2023
Thank you for your review of our property. We hope you will stay with us next time you are in the Murray area!

8/10 Buono

Karie

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Nice and quiet hotel, not really accessible to parking area to and from the room. Multi-level sidewalk and a walk to room with luggage is difficult in the rain especially.
Soggiorno di 1 notte ad agosto 2023
Risposta di Kim , il giorno 12 ago 2023
Thank you for your recent review of our property. We hope you will stay with us again next time you are in the Murray area!

4/10 Scarso

Tamara

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The ac in the room barely worked. It did not cool the room at all, but it made lots of noise. The tv did not work, no signal. Tried the room phone to call the front desk and it did not work. Called on my cell phone and told the guy working the desk and he said maintenance was off, he said let me check something and I will get right back to you. Never heard from him. The carpeting was stained but relatively clean, there were some spots on the walls that needed paint.
Soggiorno di 1 notte ad agosto 2023
Risposta di Kim , il giorno 12 ago 2023
On behalf of the entire team we would like to apologize for your recent stay. We do hope you will stay with us again next time you are in the Murray area! Please contact me directly and I will assist you with your future reservation.

4/10 Scarso

Brandon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is great, everything as advertised. The front desk staff was super courteous and helpful.
Soggiorno di 1 notte ad agosto 2023
Risposta di Kim, il giorno 4 ago 2023
Thank you for your review of our property. We are a bit confused because you gave us a 2/5 but seemed overall happy with our property. We do hope you will stay with us again next time you are in the Murray area. Please feel free to reach out to me to discuss. Have a good weekend!