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Recensioni per Somerset Westview Nairobi

4.5 out of 5
Somerset Westview Nairobi
LR NO 1 1376 NYANGUMI ROAD, OFF LENANA ROAD KILIMANI, Nairobi

Recensioni

9,8

Eccezionale

Valutazione di 10 - Eccellente. 28 su 31 recensioni" "
Valutazione di 8 - Buono. 2 su 31 recensioni" "
Valutazione di 6 - Soddisfacente. 0 su 31 recensioni" "
Valutazione di 4 - Scarso. 1 su 31 recensioni" "
Valutazione di 2 - Terribile. 0 su 31 recensioni" "

9,8/10

Pulizia

9,6/10

Personale e servizio

9,0/10

Servizi

9,8/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Audrey S, il giorno 22 apr 2024
Dear Sharon,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

8/10 Buono

Rebecca

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing property, especially if you plan to stay a while. The apartments are lovely and full of helpful amenities. Very comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Audrey S, il giorno 13 apr 2024
Dear Rebecca, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

4/10 Scarso

Christina

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
They did not honor our group rate even though there were 50 of us. I asked the manager for the TOTAL for how much opening up the second bedroom would be, and she told me the rate for only one night. when i repeated it back to her, she confirmed. if i had known it was not the total i would never have booked it. Very unhappy with our treatment at 4am, though the rooms themselves are very decent
Soggiorno di 3 notti a febbraio 2024
Risposta di Audrey S, il giorno 29 feb 2024
Dear Christina, Thank you for taking the time to share your stay experience with us. We find your feedback to be of significant value and are very disappointed to read your comments. Rest assured that this feedback has been reviewed with the concerned departments and we are putting corrective measures in place to ensure we are consistently delivering the best services to our guests.We do hope to welcome you back and provide a more memorable stay.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Georgina, Ramsey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel . I will stay again
Soggiorno di 2 notti a febbraio 2024
Risposta di Audrey S, il giorno 26 feb 2024
Dear Georgina, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Jonathan

Soggiorno di 6 notti a gennaio 2024
Risposta di Audrey S, il giorno 8 feb 2024
Dear Jonathan,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Dion

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Audrey S, il giorno 2 feb 2024
Dear Dion,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great stay here.
Soggiorno di 15 notti a gennaio 2024
Risposta di Audrey S, il giorno 30 gen 2024
Dear David,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Audrey S, il giorno 25 gen 2024
Dear Guest,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Devoya, San Diego

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very welcoming and accommodating staff. Clean and well maintained property. Very responsive to requests.
Soggiorno di 10 notti a dicembre 2023
Risposta di Audrey S, il giorno 29 dic 2023
Dear Devoya,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Pamela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay! Very clean and spacious! Accommodated my family well. Beautiful aesthetic, great dining options and nice amenities. Top notch security! Would totally stay again.
Soggiorno di 1 notte a novembre 2023
Risposta di Audrey S, il giorno 8 dic 2023
Dear Pamela,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful!
This is an amazing property where you will be pampered and tended to in a beautiful environment by outstanding employees. Enjoy!
Soggiorno di 1 notte a ottobre 2023
Risposta di Audrey S, il giorno 2 nov 2023
Dear Guest, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Michael

Soggiorno di 4 notti a ottobre 2023
Risposta di Audrey S, il giorno 27 nov 2023
Dear Michael,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

James E.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 4 notti a ottobre 2023
Risposta di Audrey S, il giorno 17 ott 2023
Dear James,Thank you for taking the time to leave a positive review. We look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Raven

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed 3 nights with a group of friends and felt like home. Apartments are modern with high end appliances and fixtures. Rooms are spacious and kitchen is fully equipped. The area felt safe and had a small shopping mall just two blocks away. Staff and security were extremely kind and helpful. The pool was under maintenance the week we stayed but otherwise everything was amazing.
Soggiorno di 3 notti ad agosto 2023
Risposta di Audrey S, il giorno 5 set 2023
Dear Raven, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Linda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent place to stay in Nairobi
Everything about this hotel was great - the suites are spacious with two rooms and a kitchen. Every appliance worked well, including the laundry, coffee maker, etc. They provide everything you need. The staff was incredibly friendly and helpfu. Great gym. Amazing location. We were able to walk to restaurants, a coffee place and shopping malls. Very few neighborhoods in Nairobi feel safe and clean enough to walk from place to place, so this is a very big plus!
Soggiorno di 4 notti ad agosto 2023
Risposta di Audrey S, il giorno 25 ago 2023
Dear Linda, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Catherine Anne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the option for coffee across the street. Nairobi is not the safest area to walk around.
Soggiorno di 3 notti ad agosto 2023
Risposta di Audrey S, il giorno 13 ago 2023
Dear Catherine, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Caroline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent hotel! Everything (and I mean everything) was perfect. Property is beautiful, spotlessly clean and comfortable. The staff are cordial and helpful. The days we spent at Somerset were perfect. Thanks to Anne at reception who answered all my many questions with a smile and offered helpful suggestions.
Soggiorno di 1 notte a luglio 2023
Risposta di Audrey S, il giorno 4 ago 2023
Dear Caroline, Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities and menu offerings. Our team takes pride in delivering the best services and leaving guests with warm lasting impressions therefore many thanks for mentioning our staff member who exceeded your stay experience. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Kathleen

Soggiorno di 3 notti a luglio 2023
Risposta di Audrey S, il giorno 4 ago 2023
Dear Kathleen, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Ilmira

Soggiorno di 5 notti a giugno 2023
Risposta di Audrey S, il giorno 19 giu 2023
Dear Christopher, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Gina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at this hotel are professional and courteous. They were accommodating and room service was quick. The gym attendant was very helpful with the workouts and helped with workout by making exercise suggestions.
Soggiorno di 5 notti a giugno 2023
Risposta di Audrey S, il giorno 16 giu 2023
Dear Gina,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Satomi

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
部屋が広く、清潔で、スタッフのサービスも良かった。レストランは、夜遅く迄営業していた。大使館なども近く仕事に便利でした。 治安も良いエリアでした。また利用しようと思います。
Soggiorno di 4 notti a maggio 2023
Risposta di Audrey S, il giorno 20 mag 2023
Dear Satomi,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Risuna

Soggiorno di 2 notti a marzo 2023
Risposta di Audrey S, il giorno 10 mar 2023
Dear Risuna,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Azad

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I like the quiet and the soundproofing rooms
Soggiorno di 4 notti a febbraio 2023
Risposta di Audrey S, il giorno 20 feb 2023
Dear Azad,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Mabvuto C

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room theme is unmatched
Soggiorno di 3 notti a febbraio 2023
Risposta di Audrey S, il giorno 14 feb 2023
Dear Mabvuto,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Alexander

Soggiorno di 1 notte a gennaio 2023
Risposta di Audrey S, il giorno 4 feb 2023
Dear Alexander,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

8/10 Buono

Kamille

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2023
Risposta di Audrey S, il giorno 2 feb 2023
Dear Kamille,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Shiraz

Soggiorno di 3 notti a gennaio 2023
Risposta di Audrey S, il giorno 27 gen 2023
Dear Shiraz,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was absolutely incredible! Beautiful hotel all around. The room was very clean and luxurious and staff was extremely helpful. I was blown away by the stay. I highly recommend staying here and will stay here again when I return.
Soggiorno di 3 notti a gennaio 2023
Risposta di Audrey S, il giorno 27 gen 2023
Dear Christopher,Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities. Our team takes pride in delivering the best services and leaving guests with warm lasting impressions therefore many thanks for mentioning our staff.We look forward to your continued patronage and in welcoming you back.Kind Regards,Audrey SambuGuest Service Manager

10/10 Eccellente

Bill

Soggiorno di 1 notte a gennaio 2023
Risposta di Audrey S, il giorno 27 gen 2023
Dear Bill,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

HAMADY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2023
Risposta di Audrey S, il giorno 27 gen 2023
Dear Hamady,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect
The hotel is brand new and has surpassed our expectations by far not only in terms of the comfort of the room but especially in the service of its people. Well done
Soggiorno di 1 notte a dicembre 2022
Risposta di Audrey S, il giorno 20 dic 2022
Dear Christopher, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager