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Recensioni per LaPlaya Beach & Golf Resort - A Noble House Resort

4.5 out of 5
LaPlaya Beach & Golf Resort - A Noble House Resort
9891 Gulf Shore Dr, Naples, FL

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 644 su 1000 recensioni" "
Valutazione di 8 - Buono. 215 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 78 su 1000 recensioni" "
Valutazione di 4 - Scarso. 42 su 1000 recensioni" "
Valutazione di 2 - Terribile. 21 su 1000 recensioni" "

9,2/10

Pulizia

9,2/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Peccato che sia lontano dal centro
Questo albergo offre tutto quello che cercate, peccato solo sia lontano dal centro e che il parcheggio sia solo effettuato con il valet a pagamento. Bellissima spiaggia e piscine con idromassaggio

10/10 Eccellente

Alexa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was perfect
Soggiorno di 7 notti ad aprile 2024
Risposta di Carlos Macias, Resort Manager, il giorno 29 apr 2024
Dear Alexa,Perfect is certainly what we are aiming for!Thank you,

8/10 Buono

Steve Anthony

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very beautiful resort.
Soggiorno di 4 notti ad aprile 2024
Risposta di Carlos Macias, Resort Manager, il giorno 29 apr 2024
Dear Steve,Thank you for choosing LaPlaya!

8/10 Buono

james

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was not near any places that we could walk to
Soggiorno di 5 notti ad aprile 2024
Risposta di Carlos Macias, Resort Manager, il giorno 23 apr 2024
Dear James,Thank you for sharing your feedback with us!

6/10 Soddisfacente

Nataliya

Viaggio con famiglia e bambini piccoli
We were charged for mini bar items that we didn’t touch. Really difficult to reach anyone at the resort over the phone. After I talked to the receptionist, nothing was changed.
Soggiorno di 9 notti ad aprile 2024
Risposta di Carlos Macias, Resort Manager, il giorno 23 apr 2024
Dear Nataliya,Thank you for your candid feedback. I am terry sorry that this is not rectified, we will be doing so right away. An updated folio will be shared after review.

4/10 Scarso

brad

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very expensive! Two drinks and tortilla chips were $70. Bread with dinner $11. Bottled water in room $9 each. Not many choices for food and only one restaurant. Staff was very nice, place was clean. Beach was beautiful. Must have a car because nothing walkable near by.
Soggiorno di 4 notti ad aprile 2024
Risposta di Carlos Macias, Resort Manager, il giorno 8 apr 2024
Dear Brad,Thank you for your candid feedback. I am deeply sorry that we did not meet your expectations.We sincerely appreciate your review and will do everything we can to make this right for your next visit.

8/10 Buono

Melanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful property. Baleen was an excellent restaurant. The beach was beautiful and the best sunsets. Spa was wonderful as well. Massage was excellent. I was disappointed that they did not provide water in the rooms complementary. Only other improvement would be when we checked in, the staff should have gone over the resort and what was included/available for use. We had to sort of figure it out.
Soggiorno di 3 notti a marzo 2024
Risposta di Carlos Macias, Resort Manager, il giorno 31 mar 2024
Dear Melanie,We are so grateful for your candid feedback. We look forward to your return stay!

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful beachfront location!
Soggiorno di 5 notti a marzo 2024
Risposta di Carlos Macias, Resort Manager, il giorno 31 mar 2024
Dear Lisa,Thank you for your wonderful review!

10/10 Eccellente

Charlie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Top notch facility. Can’t wait to come back!
Soggiorno di 3 notti a febbraio 2024
Risposta di Carlos Macias, Resort Manager, il giorno 24 feb 2024
Dear Charlie,We are elated to read your review! We are proud of our product and service and are too hopeful for a speedy return.

8/10 Buono

Brendan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property still dealing with construction and cleanup from hurricane, but still very nice. Valet parking is only option and its expensive. Views from ocean view room were perfect. Staff were very pleasant and accommodating. The food at the restaurant was great. We really enjoyed our stay.
Soggiorno di 2 notti a gennaio 2024
Risposta di Carlos Macias, Resort Manager, il giorno 22 gen 2024
Dear Brendan,Thank you for choosing La Playa for your stay! Your candid feedback is appreciated.

8/10 Buono

Frederick

Mi è piaciuto: Pulizia, personale e servizio, servizi
We knew prior to our booking that they were issues based on residual damage from the hurricane. 2 of those issues was infinite and television service. Also, the fact that the only one elevator was working in the building that we were staying at which caused issues as it had to have to be used by both the staff cleaning rooms and servicing the building and the guests
Soggiorno di 9 notti a gennaio 2024
Risposta di Carlos Macias, Resort Manager, il giorno 22 gen 2024
Dear Fredrick,Thank you for your candid feedback. We are grateful you chose us for your stay in Naples. We look forward to seeing you again after our re opening efforts are completed.

10/10 Eccellente

Marvin

Soggiorno di 3 notti a gennaio 2024
Risposta di Carlos Macias, Resort Manager, il giorno 22 gen 2024
Dear Marvin,Thank you for your review!

6/10 Soddisfacente

Denise

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
It is very expensive. There are so many additional fees on top of the actual price. The grounds are still not finished. The pool was not what I had expected for the price we paid I felt we were at a motel. Not happy at all.
Soggiorno di 7 notti a dicembre 2023
Risposta di LaPlaya Beach & Golf Resort , il giorno 10 gen 2024
Thank you for your feedback. We apologize for not meeting your expectations regarding pricing and our facilities. We're working to improve our transparency on costs and to complete our grounds enhancement swiftly. Your comments about the pool area are taken seriously, and we will use this feedback for future improvements. We hope to have the opportunity to better serve you in the future and invite you to contact us directly to discuss any further concerns.

10/10 Eccellente

Jadranka

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a ottobre 2023
Risposta di Carlos Macias, Resort Manager, il giorno 26 dic 2023
Dear Jadranka,Thank you for the wonderful review and rating!

10/10 Eccellente

Delesa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I absolutely loved everything at this resort . It was perfect
Risposta di Carlos Macias, Resort Manager, il giorno 24 feb 2024
Dear Delesa,Thank you so much for your review!We look forward to seeing you back soon.

6/10 Soddisfacente

Thair

Viaggio con la famiglia
The beach
Soggiorno di 3 notti a dicembre 2023
Risposta di Carlos Macias, Resort Manager, il giorno 19 dic 2023
Dear Thair,Thank you for the review and feedback.

10/10 Eccellente

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Outstanding beach and resort experience
Wonderful and attentive staff. Second to none beach location.
Soggiorno di 4 notti a dicembre 2023
Risposta di Carlos Macias, Resort Manager, il giorno 10 dic 2023
Dear Gary,Thank you so very much for your wonderful feedback!Sincerely,Carlos D. Macias

4/10 Scarso

Savitri

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The rooms and showers are very old and dated
Soggiorno di 8 notti a novembre 2023
Risposta di Carlos Macias, Resort Manager, il giorno 10 dic 2023
Dear Savitri,Thank you for your candid feedback as we position our Resort to make the needed changes.

10/10 Eccellente

marcia

Soggiorno di 4 notti a novembre 2023
Risposta di Carlos Macias, Resort Manager, il giorno 21 dic 2023
Dear Marcia,Thank you for the wonderful review and ranking!

8/10 Buono

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First of all, the staff was amazing! Very attentive and kind. The resort was very well maintained, even with the construction going on. (3 pools/fitness center/rooms) The only negative thing I can comment on are the additional fees. They charge a valet parking fee of $39 per day with a clear sign stating that gratuity is not included. There are no other parking options so you're forced to pay. And the location really does require a car unless you plan on staying and eating at the resort which is costly. In addition, there is a $45 per day resort fee. So with that said, plan on adding another $100, per night, to your stay. I personally would've rather paid it upfront in my nightly rate, somehow it softens the blow at the end of your trip.
Soggiorno di 5 notti a novembre 2023
Risposta di P. Taylor, il giorno 29 nov 2023
Hello Lisa. Thank you for staying with us. We hope to welcome you back again in the future. Maybe we will have a promotion that can help with the fees.

6/10 Soddisfacente

Frank

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
The beach location and views are priceless. The property is still under major construction after getting hit by a hurricane last season so much of the pool area is still not open thus it is not quite at full capacity yet.
Soggiorno di 1 notte a novembre 2023
Risposta di P. Taylor, il giorno 29 nov 2023
Thank you, Frank, for staying with us. we hope to welcome you back once we have completed the construction.

10/10 Eccellente

Margaret

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The view from our balcony was spectacular. The room was pleasant and clean. The staff friendly and helpful. We enjoyed our stay very much.
Soggiorno di 2 notti a novembre 2023
Risposta di Ken, il giorno 15 nov 2023
Good Afternoon,Thank you for recently staying with us at LaPlaya Beach and Golf Resort and providing feedback from your stay. We are truly excited to hear that you had an amazing stay with us and we very much look forward to welcoming you back for a future stay!Wishing you all the best,Ken MinkeDirector of Front Office

10/10 Eccellente

Donna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Ken, il giorno 15 nov 2023
Good Afternoon,Thank you for recently staying with us at LaPlaya Beach and Golf Resort. We are delighted that you had an amazing stay with us and we hope that we can welcome you back again soon!Wishing you all the best,Ken MinkeDirector of Front Office

8/10 Buono

helena

Mi è piaciuto: Pulizia
Beautiful location. food v expensive and v ordinary. Meal service chaotic. Only one elevator.
Soggiorno di 2 notti a ottobre 2023
Risposta di P. Taylor, il giorno 24 ott 2023
Hello Helena. I hope that you will give us the chance to show you that we are more than just ordinary one day. I hope that you will visit us again in the future,

10/10 Eccellente

Lori

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love LaPlaya and this is my third time visiting! I can’t wait to come back! Only thing they need to fix the elevators! One didn’t work and the other one was bumpy and seemed like us was going to break down. Otherwise the place is my favorite
Soggiorno di 2 notti a ottobre 2023
Risposta di P. Taylor, il giorno 24 ott 2023
Thank you, Lori, for your loyalty. We can't wait to host you again in the future.

10/10 Eccellente

MARCO, Miami

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff very friendly.
Soggiorno di 2 notti a ottobre 2023
Risposta di P. Taylor, il giorno 16 ott 2023
Thank you, Marco, for your positive feedback. We hope you welcome you back again in the future!

10/10 Eccellente

Dunia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service. All staff were very friendly
Soggiorno di 2 notti a ottobre 2023
Risposta di P. Taylor, il giorno 11 ott 2023
Thank you, Dunia, for your positive feedback. We hope to host you again in the future.

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Most beautiful hotel right on the most beautiful, clean beach. Close to shopping and restaurants. Staff in all areas were amazing. Rooms were super clean!
Soggiorno di 6 notti a settembre 2023
Risposta di P. Taylor, il giorno 3 ott 2023
Thank you, Lisa, for your positive review. It was a pleasure hosting you and we hope to welcome you back in the future.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, servizi
Great view and location. Did not like the ongoing construction noise and issues with elevator operation.
Soggiorno di 4 notti a settembre 2023
Risposta di P. Taylor, il giorno 5 ott 2023
Thank you for your staying with us at LaPlaya Beach and Gold Resort. We are so happy that you enjoyed our location and your view. We hope that we will be able to host you again once all of the construction has been completed so that you can experience the full beauty of the resort.

10/10 Eccellente

Higinio, Miami

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Confortable and nice resort . Professional staff.
Soggiorno di 2 notti a settembre 2023
Risposta di P. Taylor, il giorno 5 ott 2023
Thank you for staying with us at LaPlaya Beach and Golf Resort. We are so happy to hear that you enjoyed your stay with us. We look forward to hosting you again in the future.

10/10 Eccellente

Jason

Soggiorno di 7 notti a settembre 2023
Risposta di P. Taylor, il giorno 20 ott 2023
Thank you, Jason, for your positive feedback. We look forward to welcoming you back in the future.

10/10 Eccellente

Ronald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We love the hotel and the staff.
My wife and I love the place. This is our 3rd year coming to LaPlaya. They did a great job on the property especially since the hurricane just hit. The staff is always very helpful and friendly. We will be back next year.
Soggiorno di 3 notti a settembre 2023
Risposta di P. Taylor, il giorno 11 set 2023
Thank you for the positive feedback. We look forward to hosting you and your wife again next year.

8/10 Buono

Paraskevi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is still undergoing restoration following hurricane Ian so the Beach House had construction going on all day. Other than that the stay was wonderful. The food was incredible and the staff was amazing We will definitely be back once they are done w the restoration.
Soggiorno di 5 notti ad agosto 2023
Risposta di P. Taylor, il giorno 1 set 2023
Thank you for your understanding has we complete our restoration after Hurricane Ian. I am so happy to hear that overall, you had a good experience at LaPlaya. We look forward to welcoming you back when we are back to complete paradise.

8/10 Buono

Victor R

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di P. Taylor, il giorno 24 ago 2023
Thank you, Victor, for trusting us with your trip We hope to welcome you back in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent!
Second time staying here and i love it! One of my favorite hotels. The service was amazing like always! Thank you!
View from the balcony.
Beautiful sandy beach.
Soggiorno di 2 notti ad agosto 2023
Risposta di Carlos Macias, Resort Manager, il giorno 15 ago 2023
WOW! Stunning photos of our beautiful Resort and setting. We are thankful to welcome you back time and time again.

4/10 Scarso

Brianba

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Between the construction and staff members who were unwilling to help, I will never go back. The rooms are in poor condition and things are falling apart. The service is very limited overall. The vallet is alway busy.
Soggiorno di 2 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Dear Brianba,Thank you for your choosing to stay with us. We are saddened to learn about your experience this time. We look forward to welcoming you back when the time is right.

2/10 Terribile

Monika

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We UNSUCCESSFULLY tried to cancel with both the hotel and Expedia. Even though we never showed up I kept receiving texts regarding checkout times etc. If they don't even realize there is nobody there during 3 nights, they have bigger problems than their remodeling, which we only found out a couple of days before.
Soggiorno di 3 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Dear Monika,Thank you for your feedback. We will certainly reach out to our partners at Expedia and our reservations team to ensure your booking is canceled. We are here to help should there be anything further.

4/10 Scarso

fernan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Far from expectation
Soggiorno di 2 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Dear Fernan,Thank you for your candid feedback. We hope to learn more about your stay and wish to welcome you back when the time is right.

8/10 Buono

NICOLE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room with a view
Check in was easy, 9/10 for cleanliness. Bathroom had done mold and silicone missing/ falling off shower door which kept it from opening.
Soggiorno di 1 notte a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Dear Nicole,Thank you for your choosing to stay with us here in beautiful Naples. We are grateful for your support and will certainly look to welcoming you back when the time is right.

10/10 Eccellente

Corina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was good. Everyone was nice. However, the prices on food were a little outrageous in the restaurant.
Soggiorno di 2 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Dear Corina,Thank you for your review and wonderful feedback!

10/10 Eccellente

Tannie, Springfield

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff made us feel welcome , quick service & excellent beach accommodations
Soggiorno di 5 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Dear Tannie,Thank you for sharing with us! We are happy you enjoyed and found our team to be so welcoming.

10/10 Eccellente

WILLIAM

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was perfect. Top notch service, from valet to the front desk. Upgraded without asking. Checkout noon (most places 10-11) View is stunning. Food was great. Drinks were yummy. We will return
Soggiorno di 1 notte a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Dear William, Thank you for your review and feedback!

10/10 Eccellente

JUAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent beach
Soggiorno di 1 notte a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Thank you for your review Juan!

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Thank you for your review Jason!

2/10 Terribile

Andrea

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
My family & I came last wknd, we originally wanted to stay an extra night but didn’t. We decided to come again this weekend to enjoy the beach. As my prev review the main bldg only has 1 elev & not all amenities are open. There’s still 1 pool avail & the bldg & surrounding areas are under construction. Valet, housekeeping & beach staff are top tier. Last wknd my husband forgot his raybans & P in housekeeping recognized him & gave them bk. She had saved them in her cleaning cart & happened to see him while heading to ckout. She deserve major recognition. There’s another gentleman who works there who everytime he’s seen us remembers us & greets us w/ such warmth, I forget his name but he’s a published children author & was gracious enough to give my daughter a copy. Now, on my 2nd day we woke up 2 head 2 the beach & the TV stand had ants. Took pics & video. When I went to the front desk to complain the man was so nonchalant & barely paid attention, he was focused on whatever was on the comp. He offered to send someone to spray pesticide in our room. We still had 1 more night at the hotel, who wants to stay in a fumigated room w/ kids?! Never offered to change us rooms & only offered us a room across the street once my husband mentioned it. We didnt have any1 spray the the room, left it how it was & cleaned ourselves. Were told that there were other rooms w/ ants. If you’re going to spend good money for a wknd stay on the beach, prepare for ants & to clean urself. Disappointing
Soggiorno di 1 notte a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 25 lug 2023
Dear Andrea,Thank you for your review and candid feedback. We are grateful for your trust in us for your stay in beautiful Naples. We will be reviewing your candid feedback to make the necessary adjustments. We look forward to welcoming you back when the time is right and our re opening efforts are complete.

8/10 Buono

Andrea

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
This was our 2nd or 3rd time coming, originally we came via a recommendation from a friend who had stayed pre hurricane. Our 1st stay during May was actually very pleasant even tho there was much more going on in the back of the main building with construction & pavers, etc. The hotel is still VERY MUCH under construction. The main building is open but all the amenities are not, there’s still only one pool avail. The entire building only has 1 elevator & it’s a game of patience. The staff as in housekeeping, valet & beach staff all extremely pleasant. Front desk are ok, we wanted to add an add’l night to our stay & they insisted they had no rooms but then the gentleman offered me the 1 bdrm suite for nearly 1k a night. Again almost laughable considering I already feel I’m over paying to stay when the rooms are nothing to write home about. There’s no turndown service & the rooms are mediocre at best & not of the rooms in the main building have 2 queens beds so if it’s more than 2 someone’s getting a pullout couch. Maybe the new building once it’s open in 2024 will be another thing but definitely the only thing saving them is the convenience of the beach literally being in their backyard & foot steps away.
Soggiorno di 2 notti a maggio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 25 lug 2023
Dear Andrea,Thank you for your review and candid feedback. We are grateful for your trust in us for your stay in beautiful Naples. We will be reviewing your candid feedback to make the necessary adjustments. We look forward to welcoming you back when the time is right and our re opening efforts are complete.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
A disappointing 60th bday get away.
Pre hurricane Ian I’m sure this was a beautiful place. Amenities were very limited. Place still not finished fixing things. One pool out of 3 open. Restaurant not total open limited etc. Was very disappointed since we paid very good monies to go and didn’t have option to cancel and go at another time. The staff was awesome. Have stayed at other resort who had lots more to offer for less money.
Soggiorno di 3 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 21 lug 2023
Dear Guest,Thank you for your candid feedback. We are grateful for your choosing us and sincerely apologize for the shortcomings during your stay.

10/10 Eccellente

Maksim

Soggiorno di 2 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 7 ago 2023
Thank you for the wonderful review and ranking!

10/10 Eccellente

Carlos

Soggiorno di 3 notti a luglio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 4 ago 2023
Dear Carlos, Thank you for your review.

10/10 Eccellente

Drita, SPRINGFIELD

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was still construction work due to hurricane damage
Soggiorno di 4 notti a maggio 2023
Risposta di Carlos Macias, Resort Manager, il giorno 15 lug 2023
Dear Drita,Thank you for your review and feedback. We look forward to welcoming you back when the time is right. Sincerely,