Hall

Recensioni per Hampton Inn Nashville/Vanderbilt

2.5 out of 5
Hampton Inn Nashville/Vanderbilt
1919 West End Ave, Nashville, TN

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 378 su 1003 recensioni" "
Valutazione di 8 - Buono. 279 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 158 su 1003 recensioni" "
Valutazione di 4 - Scarso. 119 su 1003 recensioni" "
Valutazione di 2 - Terribile. 69 su 1003 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

4/10 Scarso

Larry

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel is aged and dirty. We didn’t get the room we reserved.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Larry, it's disappointing to learn about your latest experience with us. We sincerely regret the inconveniences you encountered which seem to center around the cleanliness and the booking mix-up. We continuously strive to improve and your feedback will play a significant role in aiding these improvements. Thank you for taking the time to share your experience and we hope for an opportunity to host you again and give you the stay you fully expected.

6/10 Soddisfacente

Bruce

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
It’s a good location. The staff is reasonably friendly…,, not overly so. My room didn’t have any blinds in the window, just an opaque screen. I didn’t know this until I was going to bed, so I didn’t ask to be moved. Had to awaken with the dawn.🙄 Then the next morning, an employee walked into the room and the DO NOT DISTURB hang tag was on the door handle. Good thing I was dressed. Reported this to the manager who seemed to be very concerned.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Bruce, it's apparent that your stay didn't quite match your expectations. It's concerning to hear about the issue you had with window blinds as well as the unintentional intrusion by one of our team members. Your feedback has been relayed to our management team for review. We hope you found the location to be convenient, and we appreciate you acknowledging our team's friendliness. We hope to have the chance to better serve you in the future.

2/10 Terribile

BO

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
BO, we regret that your stay did not meet your expectations. We strive to improve our service, and your feedback is invaluable to us. We hope you give us a chance to demonstrate our commitment to guest satisfaction in the future.

10/10 Eccellente

Kateryna, Saint Cloud

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel,nice stuff, convenient location
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Kateryna, thank you for your kind words. We're overjoyed to hear that you found the location of Hampton Inn Nashville/Vanderbilt advantageous and appreciated the pleasant demeanor of our team members. We truly value your feedback and look forward to welcoming you back soon.

8/10 Buono

Shandrica

Viaggio di coppia
Mi è piaciuto: Personale e servizio
It was ok. Wish the room wasn't so dusty
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Shandrica, it's great to hear your stay at the Hampton Inn Nashville/Vanderbilt was satisfactory overall. On the other hand, we appreciate your feedback regarding room cleanliness, our team will take note for future improvement. We look forward to welcoming you back for an even better experience.

2/10 Terribile

Jamie, Bates City

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dirty dingy and way overpriced.....
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Jamie, we regret to hear your recent stay did not meet your expectations due to the circumstances of your accommodations. We strive to ensure each guest is comfortable and satisfied with their experience. We hope for another chance to improve upon your initial impressions in the future.

10/10 Eccellente

SHEREE, San Diego

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable beds, good breakfast, walking distance to everything!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Sheree, it's delightful to read your highlights on the comfort of the beds at Hampton Inn Nashville/Vanderbilt, our satisfying breakfast, and excellent location. We strive for guest satisfaction, and it seems we hit the mark with you. We look forward to your next visit. Thank you!

2/10 Terribile

crystal

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My stay was horrible! The room was dirty. Then after my stay i was told about about the cost to park in the hotel lot. 25.00 a night is ridiculous to begin with, then not even told that there would be a charge!
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Crystal, it is disheartening that your experience didn't meet your expectations. We aim to maintain high standards of cleanliness and fairness in conveying all details. We apologize if you found the room condition to be unsatisfactory and were not clearly informed about parking tariffs beforehand. Measures will be taken to ensure improved communication in the future. Thank you for providing us with this critical feedback, it aids us in improving our services.

6/10 Soddisfacente

Jesse

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
No microwaves in the room. No vending machines. Room had a small smell of smoke.$25 for parking and not gated for security.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Jesse, it's regrettable to hear that certain aspects of your stay didn't meet your expectations. For your convenience, microwaves are available upon request and snacks can be acquired from the front desk. We're sorry for the smell you mentioned and understand your concerns regarding parking. Our goal is to constantly improve, and your feedback will be seriously considered for future improvements. Please know, the safety of our guests is our top priority. We hope you'll give us a chance to provide a better experience next time.

6/10 Soddisfacente

Genevieve

Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
We appreciate you taking the time to share your feedback, Genevieve.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Buono

Teresa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Teresa, thank you for your rating. We're glad to hear that you enjoyed your stay at Hampton Inn Nashville/Vanderbilt. We aim to provide an excellent experience for all our guests. We look forward to welcoming you back in the future.

2/10 Terribile

Bradley

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible service. Worst in my life
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 27 mar 2024
Bradley, we deeply regret to hear about your experience. We always aim to deliver superb customer service and we are saddened that we fell short of your expectations. Your feedback is being noted, and will serve to uplift our service levels. We sincerely hope you would allow us another opportunity to enhance your experience.

4/10 Scarso

Vince, Rock Falls

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 27 mar 2024
Vince, we noticed your rating indicates that your stay did not meet your expectations. We always strive to deliver a high quality experience for our guests. We understand that there is room for improvement and rest assured your input will be considered for future enhancements. Vince, we hope you will consider giving us another opportunity to host you in the future.

10/10 Eccellente

Tabitha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Tabitha, thanks for choosing Hampton Inn Nashville/Vanderbilt for your stay. We feel delighted you've felt the quality of our hospitality and services. We hope to see you again soon!

2/10 Terribile

Tiffany

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Was given a room with a faulty toilet. Staff acted with no sense of urgency and manager wasn’t much help either. Cut my losses and continued on to next stop. Would NOT recommend this property unless desperate.
Risposta di Customer Service, il giorno 24 mar 2024
Tiffany, it's unfortunate to hear about your experience and we regret that it fell below expectations. The houseman was on his way to take care of your issue after he finished his other room calls. The manager took it upon himself to answer the call when you went to the desk screaming about no service. Less than 10 minutes had passed since you put the call in for a clogged toilet. We let you check out with no charge as you wanted to continue to Little Rock and took your feelings into account. We will continue to give grace to people that are upset after driving 16 hours. Please stay safe in your future travels and sorry again about someone not getting to your room faster than expected.

8/10 Buono

Brenda

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 8 apr 2024
Brenda, thank you for choosing to stay at Hampton Inn Nashville/Vanderbilt. We appreciate your high rating and are always endeavoring to deliver a wonderful experience for guests. Looking forward to having you with us on your next visit.

10/10 Eccellente

Tracey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient!
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Thanks for the perfect rating, Tracey!We're pleased to hear that you have fully enjoyed your stay at Hampton Inn Nashville/Vanderbilt, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 Scarso

Kristina

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
We appreciate you sharing your concerns with us, Kristina.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Eccellente

Martha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly and knowledgeable staff
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 14 mar 2024
Martha, it's delightful to read that you had a positive experience at Hampton Inn Nashville/Vanderbilt. We're proud of our knowledgeable team members and their dedication to providing exceptional service. We appreciate your kind words and hope to welcome you back again in the future.

4/10 Scarso

Cheryl

Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
We appreciate your feedback, Cheryl.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Buono

Melody

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 4 mar 2024
Melody, it's fantastic to hear about your stay at Hampton Inn Nashville/Vanderbilt. We're glad you had the chance to connect with our colleagues, who regularly strive to make your stay memorable. We hope you'll think of us again when your travels bring you back to Nashville.

4/10 Scarso

Wayne

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 28 feb 2024
Wayne, it's disappointing to see a low rating following your stay. We strive to provide the best possible experiences for our guests, and your feedback is crucial. We appreciate your time and hope to get another chance to exceed your expectations in the future.

6/10 Soddisfacente

Katarzyna

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Cleanliness could use some work and there was a lot of damage to the rooms that wasn’t fixed properly.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Katarzyna, thank you for sharing your experience. It's disheartening to hear that the tidiness and room condition didn't quite meet your expectations. Be assured, we strive to maintain our rooms to the highest standard and your feedback has been noted for immediate attention. We hope you'll consider giving us another opportunity to provide you with the quality stay you deserve.

10/10 Eccellente

Leslie

Viaggio con la famiglia
Friendly staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 22 feb 2024
Leslie, it's fantastic to know that you found our Hampton Inn Nashville/Vanderbilt team members friendly. Your kind words are sincerely appreciated. We hope to welcome you back in the near future!

8/10 Buono

Nathan

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Thank you for the great rating, Nathan!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hampton Inn Nashville/Vanderbilt. We'd like to share an even better experience with you soon.

8/10 Buono

Charles

Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 18 feb 2024
Charles, thank you for taking the time to rate your stay at Hampton Inn Nashville/Vanderbilt. It's heartening to see that you had a good experience. We hope to welcome you back in the near future for an even better stay.

8/10 Buono

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy place to stay for business at the state capitol
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 13 feb 2024
Anthony, it's great to hear that you found Hampton Inn Nashville/Vanderbilt convenient for your business trip to the state capitol. We strive to ensure our guests have a comfortable stay and it seems we were able to fulfill your needs. Thank you choice and we hope to host you again for any future trips to the area.

2/10 Terribile

Kristina

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The drapes in my room were damaged and the property maintenance guy didn't repair them in time before I ended up checking out. Plus my credit card was overcharged, which I will dispute. I won't be staying at this hotel again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 13 feb 2024
Kristina, we are sorry for the inconvenience during your stay. We also apologize if the engineering was not able to address the issue during your stay. Also, we regret to hear aboutany overcharge on your credit card. Please contact the hotel to get this resolved. If this is a credit card or debit card, please note we do authorize for incidentals upon your arrival. Are these pending authorization or have they posted as charges? After checking out it takes your bank or credit card company with all hotels 3-5 business days to release these incidental holds. Again, the hotel is here for you and will work with you to resolve this issue.

6/10 Soddisfacente

Aaron

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Lame
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 12 feb 2024
Aaron, we're sorry to hear that your experience didn't live up to expectations. We're always aiming for top-level satisfaction and your input helps us better understand where improvements can be made. We hope you will give us another chance to deliver an exceptional experience in the future.

10/10 Eccellente

Dionne, Cadiz

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Let me check in early but people on both sides of the room are very disrespectful and loud slamming doors.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 8 feb 2024
Dionne, we appreciate your feedback about your stay at Hampton Inn Nashville/Vanderbilt. It's great to hear that our team was able to accommodate an early check-in for you. On the other hand, we sincerely regret any disturbances caused by neighboring guests. Your comfort is always our priority, and we assure you that every effort is made to maintain a serene environment. Thank you for your patience, and we hope to exceed your expectations during any future visits.

10/10 Eccellente

Sheldon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such an amazing staff. Everyone was so polite and accommodating. Best hotel staff I’ve had to deal with in Nashville.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Sheldon, it's heartening to hear your positive feedback about your experience at Hampton Inn Nashville/Vanderbilt. We strive to be your go-to place in Nashville, and our team members are thrilled to know they made your stay memorable with their polite and accommodating service. Thank you for your kind words! We're looking forward to welcoming you back soon.

8/10 Buono

TERRY

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Servizi
Good location but our room (120) was at the rear of the hotel and it was very loud during the night with 3 garbage trucks emptying dumpsters at 3:30-4:00 am and again about 45 minutes later
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Terry, thank you for choosing the Hampton Inn Nashville/Vanderbilt for your stay. We're glad to hear you found our location favorable. We regret that noise disturbances disrupted your rest. Rest assured, we'll work with our team to ensure a more peaceful environment for future guests. We value your input and hope that the rest of your stay was enjoyable. We look forward to welcoming you back.

10/10 Eccellente

Fran

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice!
Perfect location for my trip. Clean,wonderful room and super nice staff.
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Fran, we're thrilled to hear about your excellent stay at the Hampton Inn Nashville/Vanderbilt. It sounds like you found our location convenient, the room comfortable, and our team members exceptionally welcoming. We aim to provide a truly unique experience, and we're glad that we were able to exceed your expectations. We look forward to welcoming you back on your next trip to Nashville.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location
Easy Check in, great room, comfy beds and great location
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 28 gen 2024
Thank you for sharing your experience from your recent stay at Hampton Inn Nashville/Vanderbilt! It's fantastic to hear that you appreciated our efficient check-in process and cozy accommodations. We're also glad our strategic location added to the convenience of your visit. We can't wait to host you again during your next visit in Nashville. Safe travels!

6/10 Soddisfacente

Dean

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Old hotel need updated, breakfast was not good. Security was not good anyone could walk in the bottom floor . There was no key pad for that door
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 21 gen 2024
Dean, thank you for taking the time to share your insights. Your mention of a required update is noted. We understand you found our breakfast and security arrangements less than satisfactory. We are constantly working to improve our facilities and services based on feedback like yours. For any concerns during stay, our team members are readily available to assist. We hope you'll consider giving us another chance to better serve you.

4/10 Scarso

Robert

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Not Quiet at all
Hotel was nice and reasonably priced. Room was clean but lights were not working well. Unfortunately some rude guests came in and made a lot of noise for two hours at 12:30 in the morning. Children slamming doors all the time. Disturbed sleep and I am sure the entire floor. Not the hotels fault but I would think management would step in and enforce quiet hours. It was ridiculous!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 8 gen 2024
Robert, we appreciate your feedback about your stay and it's good to hear you found our pricing and cleanliness satisfactory. However, we understand there were concerns related to noise disturbances during the late hours. We always strive to provide a quiet atmosphere for all our guests and we regret if you felt this was lacking during your stay. We value your suggestion regarding enforcing quiet hours and we hope to have the chance to deliver a more peaceful experience for you in the future.

10/10 Eccellente

Erika

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Erika, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hampton Inn Nashville/Vanderbilt!

10/10 Eccellente

Nicholas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walkable to bars on Music Row and several eateries (recommend The Row for good eats directly next to hotel). Bus stop at the corner of hotel parking lot takes you downtown for two bucks. Clean room and nice enough bathroom with good water pressure. Comfy pillows and mattresses. Will stay again when I come back.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 20 dic 2023
Nicholas, your positive feedback on the Hampton Inn Nashville/Vanderbilt is greatly appreciated. We're thrilled you enjoyed our proximity to Music Row and local dining spots. Our team prioritizes maintaining clean accommodations and providing comfortable bedding, so it's pleasing to hear we met your expectations. Your compliments will motivate us to keep striving for excellence. We look forward to welcoming you back on your next visit.

10/10 Eccellente

Timothy

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 19 dic 2023
Timothy, we're thrilled to see your high rating of Hampton Inn Nashville/Vanderbilt. It's wonderful to know we were able to meet your expectations. We hope to see you again during your next visit to Nashville. Thank you for choosing us for your stay.

8/10 Buono

T. Scott

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Thank you for the 4-star rating, Scott!It's great your time at Hampton Inn Nashville/Vanderbilt was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Eccellente

Patricia

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 28 dic 2023
Patricia, we're delighted you had an excellent stay at Hampton Inn Nashville/Vanderbilt! Your outstanding rating is much appreciated, and we hope to host you again in the future. Thank you for choosing us.

10/10 Eccellente

teri

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the location here. It is "less modern" than the nearby Elliston Pike location, but it is quieter and in a less busy area. The staff was friendly (not so on my last stay here in 2023 I must say) and the room comfortable. It was a bit noisy, as we were overlooking a dumpster area, but that was not a big deal except when they came to empty it in the early AM. This is my go-to hotel when in Nashville. Amerigo, one of our favorite restaurants, is right across the street, and we were able to walk up to Vanderbilt and catch a basketball game! This was a win-win for us!
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 5 dic 2023
Teri, thank you for your glowing review. We're thrilled that Hampton Inn Nashville/Vanderbilt continues to be your preferred accommodation in Nashville. It's wonderful to hear our prime location, hospitable team members, and comfortable rooms contribute to your enjoyable stays. We appreciate your understanding about the slight noise and are continuously working to enhance our guest's experiences. Excellent news that you had the opportunity to take advantage of the abundant nearby amenities like your favorite restaurant and Vanderbilt's basketball games. We can't wait to welcome you back during your next trip to Nashville!

6/10 Soddisfacente

charles

Mi è piaciuto: Pulizia e personale e servizio
needs some updating in rooms
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 21 nov 2023
Charles, we appreciate your feedback. It's great to hear from guests as it helps us pinpoint where improvements could be made. Rest assured, we continuously seek to update and improve our guest rooms for a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back in the future.

8/10 Buono

Derek

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's only a short walk to the main strip from this place to all the bars, downtown area, hockey stadium, museums etc...the place is quiet in that part of town. Plenty of places to eat in the area. The hotel was clean but it is fairly older looking and dated on the inside of that bothers you. Never had a chance to experience the breakfast (from the west coast so my body clock is a few hours behind for that). Rooms were spacious, bed wasn't the most comfortable but by no means terrible. Bathroom tub had a fair amount of stains on the inside base of it. The staff though was nice and extremely helpful. They got me in a room much earlier then check-in due to my flight landing so early. They definitely are the main draw for that place. I can't remember the two ladies names that work super early in the AM but they were amazing to deal with!
Soggiorno di 4 notti a novembre 2023
Risposta di Customer Service, il giorno 19 nov 2023
Derek, thank you for sharing your experience at the Hampton Inn Nashville/Vanderbilt. We're thrilled to hear you enjoyed our central location and your interactions with our incredible early morning team members. We're glad they could accommodate you after such an early flight.We also appreciate your constructive observations regarding certain elements of your room. We're continuously striving to improve our amenities to ensure that we provide the most comfortable experience for our guests. We hope to see you again on your next trip to Nashville to show you our improvements and our continued commitment to excellent service.

6/10 Soddisfacente

Joanne

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
No housekeeping service
We stayed for 4 nights for a wedding. We were told at check in the our room would not be cleaned during our stay. After the first night we asked for extra towels multiple times before they were brought. The hair dryer did not work and I waited 2 hours for a replacement. Our sink was clogged and slow to drain. Although we believe that someone looked at it, and did something, it never drained easily. The closet was very small and hardly fit our wedding clothes. And all of this for over $900 for 4 nights. If I knew that there would be no service, we would have been more comfortable in an AirB&B.
Soggiorno di 4 notti a novembre 2023
Risposta di Customer Service, il giorno 16 nov 2023
Joanne, thank you for taking the time to share your recent experience with us. We regret to learn that certain aspects of your stay fell short of expectations, namely room service and maintenance. We genuinely appreciate your feedback regarding the lack of prompt response for your requested towels and hair dryer, as well as the bathroom sink-related inconvenience. Concerning the closet size, while each room is designed to optimize space, we understand that not everyone's needs are the same. Your insights help us identify areas where we might improve. Despite your recent experience, we hope you would consider giving us another opportunity to serve you better in your future travels.

8/10 Buono

Marcus

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 13 nov 2023
Marcus, thank you for the positive rating on Hotels.com. We're glad your stay at the Hampton Inn Nashville/Vanderbilt met your expectations. We strive to deliver great experiences and hope to see you again in the future.

6/10 Soddisfacente

Christina

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Remodeling going on during our stay, not any amenities on our floor
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 9 nov 2023
Christina, thank you for sharing your experience. We understand your stay coincided with some updates being made to our building. While we try to minimize any disruptions during such periods, we regret to hear that this appeared to impact your access to amenities. We appreciate your patience, and trust that on your next visit, you'll have full access to all our offerings.

6/10 Soddisfacente

Bradley

Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 6 nov 2023
Thank you for sharing your feedback, Bradley!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 Buono

Brenda

The staff were very helpful and cheerful
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Service, il giorno 30 ott 2023
Thanks for the 4/5 rating, Brenda!We're thrilled you enjoyed your time at Hampton Inn Nashville/Vanderbilt so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Buono

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Comfortable hotel near Vanderbilt
One night stay on a Tuesday night. The location is good relative to Vanderbilt. Room was comfortable. Serivce was good. Only real comment is that it seems old and musty- mostly the hallways. Maybe time for an update.
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Service, il giorno 27 ott 2023
Lisa, thank you for your feedback about Hampton Inn Nashville/Vanderbilt. We're pleased to hear you found our location convenient and your room comfortable. We also appreciates your remarks referring to the property's character, we're continuously aiming to improve our guest's experience and your comments are valuable in this process. Thank you for choosing our hotel and we hope to welcome you back again in the future.