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Recensioni per Couples Swept Away All Inclusive

4.5 out of 5
Couples Swept Away All Inclusive
111 Norman Manley Blvd, Negril, Westmoreland

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 644 su 1002 recensioni" "
Valutazione di 8 - Buono. 252 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 70 su 1002 recensioni" "
Valutazione di 4 - Scarso. 29 su 1002 recensioni" "
Valutazione di 2 - Terribile. 7 su 1002 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

apemaia, Trieste

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Sarebbero da migliorare le comunicazioni per usufruire della navetta dall'aeroporto di Montego al Resort di Negril. Per il resto una vacanza da sogno. Ottimo il Resort immerso in uno splendido giardino tropicale. Cibo e bevande eccezionali. Spiaggia e mare bellissimi. Ci sono mancate le Cascate che tutti hanno descritto come imperdibili e un maggior contatto con la popolazione autoctona.
Soggiorno di 6 notti a gennaio 2019
Risposta di Michelle G , il giorno 9 feb 2019
Thank you for sharing your feedback with us and we look forward to welcoming you back soon.

10/10 Eccellente

Claudio, Bergamo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Vacanza di relax
Vita rilassante e confortevole in una spiaggia bianca e mare azzurro. In spiaggia facilta' di servizio di ogni genere di coctail.Buona qualita' di ristoranti con personsle qualificato e professionale.Possibiita' di poter usufruire di lezioni di tennis con insegnanti professionali e inclusi nel pacchetto.Per chi ama lo sport trova inoltre una piscina olimpionica e palestre attrezzate.

10/10 Eccellente

Claudio, Bergamo-Italy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
viaggio di relax
Seconda esperienza nella stessa struttura. Si e' avuta la riconferma del bellissimo ambiente e del trattamento.

10/10 Eccellente

Cass, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Un sogno ad occhi aperti
Il mio ragazzo ed io abbiamo trascorso un soggiorno indimenticabile, coccolati e viziati dal personale gentilissimo del Couple Swept Away. La struttura è bellissima, immersa in un rigoglioso giardino tropicale, camere accoglienti, pulitissime e spaziose, biancheria del bagno cambiata anche 2 volte al giorno su richiesta. Spiaggia bellissima, ben attrezzata e naturalmente un mare da favola, che fa passare in secondo piano le piscine e le jacuzzi presenti nella struttura. La clientela è perlopiù americana e canadese, non chiassosa e invadente. Quattro ristoranti, di cui due su prenotazione e diversi bar sulla spiaggia tutti inclusi nella formula all inclusive, con cibo di ottimo livello. Consigliatissimo. Una vacanza che non dimenticheremo mai.

10/10 Eccellente

Anna, Roma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo molto bello sulla spiaggia
Albergo molto bello, personale attento ed efficiente, cibo ottimo, pulizia delle camere con cambio di asciugamani 2 volte al giorno. Il vero All Inclusive con cibo e bevande di qualità. L'hotel ha anche una parte per praticare sport molto attrezzata, dalla palestra con buoni macchinari ai campi da tennis, squash, piscina quasi olimpionica ecc

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
eccellente!
Non amo i villaggi ma per questa vacanza avevo bisogno di trovare un posto dove rilassarmi e riposarmi. Couples swept away ha risposto completamente alle mie esigenze. è un vero all inclusive (addirittura anche il frigo bar con a richiesta i superalcolici è compreso!) con incredibilmente previste anche delle piccole escursioni. le camere sono ottime (io avevo una suites con veranda vista mare) ampie, pulite, dotate di ogni confort (cassaforte, wifi, frigobar, accappatoi, asse e ferro da stiro). vengono pulite più volte al giorno e se lo gradisci c'è il cambio lenzuolo giornaliero. grazie anche alla possibilità del cambio spiaggia ho potuto visitare anche l'altro couples e sono stato ancora più felice della mia scelta sia per la più ampia qualità di ristoranti, ben 4 + 2 grill bar, che per la spiaggia ampia e bellissima. la cucina è ottima (solo la colazione è un pò monotona) come il servizio. ci ritornerei!

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The included activities, dining and drinking options and quality, as well as free shuttles to area excursions are incredible. The resort staff make you feel welcome and encourage guests to participate in everything you can squeeze into your time at the resort. The fitness center and spa made it easy to have a nice morning workout, followed by some laps in the pool, and a game of pickleball, or tennis and even squeeze in a massage if you enjoy them. The juice/smoothie bar made for a great finishing touch. Plan ahead and make your reservations for dinner at Feathers or Lemongrass restaurants and you won't be disappointed. Patois patio restaurant also has great food and doesn't require reservations. The jerk chicken at the Scotch Bonnet poolside restaurant is amazing and the burgers and other fare like authentic Jaimacan Pattis are also very good. The buffet style offerings at the Palms are venerally good with a large variety to choose from. Tons of nightlife fun can be had at either the martini bar or the Aura nightclub/piano bar. Connect with the staff a d embrace in the activities offered, and you'll have a great time!
Soggiorno di 7 notti ad aprile 2024
Risposta di Michelle G, il giorno 6 mag 2024
Dear Christopher, Thank you for your glowing review! We're thrilled to hear that you enjoyed our extensive range of activities, dining options, and quality amenities. Our team takes great pride in creating a welcoming atmosphere and encouraging guests to fully immerse themselves in all that our resort has to offer. We're delighted that you found our fitness center, spa, and recreational facilities convenient and enjoyable. It's fantastic to know that you appreciated our dining options, from Feathers and Lemongrass to Patois and Scotch Bonnet, as well as the buffet offerings at Palms. We hope to welcome you back soon for another wonderful stayRegards, Couples Customer Care Team

8/10 Buono

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Second time staying at this beautiful resort. Overall the best food and beach at an all inclusive resort. The entertainment was somewhat lacking this time around - probably because we are in their off season. (Tip: if you are looking for lobster anywhere you won't find it in the month of April as they are in their lobster season). Expedia perks - I didn't receive any complimentary amenities as part of my VIP status. The upgrade offered was nothing extraordinary and seeing that the hotel was at low capacity I would have liked to have been extended a nice upgrade. I saw many rooms vacant while there so a gesture like an upgrade to a premium room would have made a big difference in the acknowledgment of my loyalty and VIP status with Expedia. Staff: Staff was very attentive and always willing to help. There were several employees that went out of the way to make sure we had a great time: Shaniya (Entertainment), Rick (Aurora) Orlando (Palms), Shannel (Lobby), Yvonne (Room Attendant) Rovaldo & Sherika (Beach Bar), Janique (Patios) and my personal favorite: Colinette (spa). Thank you Couples for another great vacation.
Soggiorno di 7 notti ad aprile 2024
Risposta di Michelle G, il giorno 8 mag 2024
Dear Amy, Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our beautiful resort, exquisite food, and stunning beach.We apologize for any disappointment regarding the entertainment during your stay and will take your feedback into consideration.Regarding your Expedia perks, we've investigated and found that an upgrade was offered, along with a discounted amenity for the spa, which you visited. We regret if these offerings did not meet your expectations, and do appreciate your loyalty as a VIP member.We're delighted to hear that our mentioned staff made your experience memorable as we endeavour to embody our commitment to exceptional service.Thank you once again for choosing Couples for your vacation. We look forward to welcoming you back for another unforgettable stay.Regards,Couples Customer Care Team

10/10 Eccellente

SEAN

Viaggio di coppia
Mi è piaciuto: Servizi
Is good
Soggiorno di 6 notti ad aprile 2024
Risposta di Michelle G, il giorno 2 mag 2024
Dear Sean, Thank you for sharing your feedback with us which we appreciate and hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Eccellente

Dianna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort was amazing! There was plenty of options for water sports or excursions. The beach is absolutely beautiful. Loved all the food. This place feels more like you're on a tropical island than on a standard resort. When you're in the water looking back at the beach, you almost don't notice the resort buildings. You just see the trees and the mountains in the distance, which I think is a huge part of the charm of this resort. There is some night life, like karaoke piano nights (which are a blast), but it's more of a relaxed chill island vibe here.
Soggiorno di 4 notti ad aprile 2024
Risposta di Michelle G, il giorno 2 mag 2024
Dear Dianna,Thank you for sharing your wonderful experience at our resort! We're delighted to hear that you enjoyed the array of water sports, excursions, and our beautiful beach. It's fantastic to know that our dining options met your expectations and that you appreciated the tropical island ambiance we strive to provide. Your feedback about the seamless integration of nature and our resort buildings is greatly appreciated. We aim to offer a serene, laid-back atmosphere, and we're thrilled that you found it to be a highlight of your stay. We look forward to welcoming you back for more unforgettable moments in the future!Regards,Couples Customer Care Team

10/10 Eccellente

Dana Michelle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Couples resorts never disappoint. Staff were attentive, food was delicious. Will be going back!
Soggiorno di 6 notti ad aprile 2024
Risposta di Michelle G, il giorno 19 apr 2024
Dear Dana Michelle, Thank you for staying with us and we're delighted to hear that you had such a fantastic experience. Our attentive staff strives to create unforgettable moments for our guests, and we're thrilled that you enjoyed our delicious cuisine. We can't wait to welcome you back for another wonderful stay!Regards,Couples Customer Care Team

8/10 Buono

Jason Richard

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Great staff and very quiet and relaxed!
Soggiorno di 7 notti a marzo 2024
Risposta di Michelle G, il giorno 9 apr 2024
Dear Jason,Thank you for your kind words! We're delighted to hear that you enjoyed the service from our great staff and the tranquil atmosphere of our hotel. We hope to welcome you back for another relaxing stay soon!Regards,Couples Customer Care Team

8/10 Buono

Tom

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This property is located on one of the most beautiful beaches in the world. It is awesome. The food was excellent, the staff was excellent and we love the beach bars, which most resorts do not have. What we didn't like is the pool was very dirty the day we were in it. Crap flooting everywhere. They really need to redesign the entire pool bar area to make it more user friendly and fun. The property overall needs to be updated as many new resorts have come to Jamaica.
Soggiorno di 5 notti a marzo 2024
Risposta di Michelle G, il giorno 4 apr 2024
Dear Tom,Thank you for your feedback. We're thrilled to hear that you enjoyed the beach, food, and fantastic staff. Your comments regarding the pool cleanliness and suggestions for improvements are duly noted, and we will address them promptly. We appreciate your insights as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.Regards,Couples Customer Care Team

10/10 Eccellente

Corrado

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is huge with a long stretch of beautiful beach. Multiple buildings with guest rooms and lots and lots of trees palms and foliage makes it feel jungle like and natural. Be prepared to do a lot of walking. Water sports and 2 restaurants are at one end and more restaurants are at the complete opposite end. Beach bars and a smoothie casual bar are in between. The beach is lined with plenty of trees for shade and lots of beach chairs and drink service on the beach. I would definitely stay again …loved the ambiance and the fact it is run like a well oiled machine adds to all of it. The staff are all polite helpful and kind.
Soggiorno di 5 notti a marzo 2024
Risposta di Michelle G, il giorno 4 apr 2024
Dear Corrado,Thank you for sharing your detailed experience! We're delighted that you enjoyed the resort. Our team takes pride in providing excellent service and ensuring a seamless experience for our guests. We appreciate your compliments and look forward to welcoming you back for another enjoyable stay!Regards,Couples Customer Care Team

10/10 Eccellente

Barbara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort, excellent staff
Soggiorno di 5 notti a marzo 2024
Risposta di Michelle G, il giorno 4 apr 2024
Dear Barbara,Thank you for your kind words! We're thrilled to hear you enjoyed our beautiful resort and experienced excellent service from our staff. We look forward to welcoming you back soon!Regards,Couples Customer Care Team

6/10 Soddisfacente

Andrew Charles LaTerra

Soggiorno di 3 notti a marzo 2024
Risposta di Michelle G, il giorno 2 mag 2024
Dear Andrew, Thank you for taking the time to share your feedback with us, which we value greatly.We regret to note your 3-star rating and would like to invite you to connect with us for further discussion.Regards,Couples Customer Care Team

6/10 Soddisfacente

Debbie Ocean Gaudet-

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 7 notti a marzo 2024
Risposta di Michelle G, il giorno 9 apr 2024
Dear Debbie, Thank you for sharing your feedback with us. If there are specific areas where we can enhance your experience, please don't hesitate to let us know. Regards,Couples Customer Care Team

8/10 Buono

Jeanne M

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beaches were beautiful. The water was clear and swimming was enjoyable. The food at the buffet called the Palms was very good and there was quite a variety. The other restaurants were acceptable. The alcohol was free flowing and readily available. The bartenders were quick and friendly. Our house keeper did a great job and we even had turn down service in the evening. Two things that I did not enjoy were the 1 1/2 hour drive from/to the airport and the fact that the two fancier restaurants don’t have more availability for reservations.
Soggiorno di 4 notti a marzo 2024
Risposta di Michelle G, il giorno 15 mar 2024
Dear Jeanne M,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the beach, delicious food at Palms, and the attentive service provided by our staff. We appreciate your constructive feedback regarding the transportation to/from the airport and restaurant reservations. Your comments will be taken into consideration as we strive to enhance our guest experience. We hope to welcome you back soon for another enjoyable stay.Regards,Couples Customer Care Team

10/10 Eccellente

Angela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had the most amazing stay. The beach/ocean is one of the best we’ve ever seen. Property was lush and beautiful. Rooms were a little lacking, but you don’t spend much time there. Food and service was amazing!
Soggiorno di 6 notti a febbraio 2024
Risposta di Michelle G, il giorno 14 mar 2024
Dear Angela, Thank you for taking the time to share your wonderful experience at our property. We're thrilled to hear that you enjoyed the stunning beach, views, as well as our lush surroundings. Your feedback on the rooms is duly noted, and we'll strive to enhance this aspect for future guests. We're delighted that you found our food and service to be amazing. We look forward to welcoming you back for another memorable stay.Regards,Couples Csutomer Care Team

6/10 Soddisfacente

James

Soggiorno di 5 notti a febbraio 2024
Risposta di Michelle G, il giorno 25 mar 2024
Dear James, Thank you for sharing your rating with us. Please feel free to reach out to elaborate further issues you may have experienced whilst with us.Regards,Couples Customer Care Team

8/10 Buono

Debra Lynn, Perham

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
The property was clean. The food was excellent. There were a few workers in the food areas that made you feel as though your a burden. Service was VERY slow. Bar tenders and servers were fast but not when it came to being waited on or being served. No entertainment in the evenings. Swim up bar is small. Don't order an omlette - it will take a half hours to 45 min
Soggiorno di 7 notti a febbraio 2024
Risposta di Michelle G, il giorno 14 mar 2024
Dear Debra, Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and enjoyed the excellent food. However, we apologize for any inconvenience caused by slow service and any interactions that made you feel unwelcome. We take your comments seriously and will address them with our team to improve our guest experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Regards,Couples Customer Care Team

8/10 Buono

david

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 9 notti a febbraio 2024
Risposta di Michelle G, il giorno 21 mar 2024
Dear David, Thank you for sharing your rating with us from your recent stay with us. We look forward to welcoming you back in the future for another memorable stay.Regards, Couples Customer Care Team

10/10 Eccellente

Tracy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Well run, will return.
Soggiorno di 7 notti a febbraio 2024
Risposta di Michelle G, il giorno 26 feb 2024
Dear Tracy,Thank you for sharing your review with us and we are delighted that you had a great experience with us. Looking forward to welcoming you back soon. Regards, Couples Customer Care Team

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Michelle G, il giorno 21 mar 2024
Dear Robert,Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back in the future for another memorable stay.Regards, Couples Customer Care Team

8/10 Buono

Anita

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 8 notti a gennaio 2024
Risposta di Michelle G, il giorno 21 mar 2024
Dear Anita, Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back in the future for another memorable stay.Regards, Couples Customer Care Team

8/10 Buono

Pierre

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort. Nice choice of restaurants. Fitness side was great (lap pool, aquafit etc.). Water activities are poor because there is always something unavailable, missing etc...(one windsurf board only, two hobbie cats though there are 4 etc.).he staff is not so friendly and quite lazy. Dive team on the contrary is superb.
Soggiorno di 10 notti a febbraio 2024
Risposta di Michelle G, il giorno 26 feb 2024
Dear Pierre,Thank you for your review! We’re delighted you enjoyed our beautiful resort, dining options, and fitness facilities. We apologize for any inconvenience regarding the availability of water activities and any interactions with our staff that fell short. Your feedback is invaluable, and we’ll address these concerns to ensure a better experience for our guests. We’re thrilled you had a superb time with our dive team and hope to welcome you back for a more fulfilling stay soon!Regards,Couples Customer Care Team

10/10 Eccellente

Jacquelyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property. Staff in general were friendly. There were a few that stood out and reminded us of the friendly people we have met in the past at another resort. Sandra at check in, Devone a bartender, and of course Nadine at the spa. These 3 really made us feel welcomed and special. Not enough time or good weather conditions to experience all that is included but it is a great resort. Feathers was exceptional, the food offered at the Palms buffet was not a huge selection but the food was great and they had alot of specialty items that were fresh. Patios also did not disappoint if you want a very nice sit down meal. We stayed in an Atrium room on the 2nd floor. In my opinion this was probably better than if we had an ocean front. We were next to the Palms and overlooked one of the pools. We had plenty of privacy and could enjoy the music in the evening while we relaxed in our hammock on the patio.
Soggiorno di 6 notti a gennaio 2024
Risposta di Michelle G, il giorno 26 feb 2024
Dear Jacquelyn,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our beautiful property and that our staff, especially Sandra, Devone, and Nadine, went above and beyond to make your experience special. We’re glad you had the opportunity to enjoy our dining options, including Feathers and Patios, and found the food to your liking. It’s fantastic that you appreciated the Atrium room and its amenities. We hope to welcome you back soon for another memorable stay!Regards,Couples Customer Care Team

10/10 Eccellente

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 8 notti a gennaio 2024
Risposta di Michelle G, il giorno 31 gen 2024
Dear Charles, Thank you for sharing your feedback with us which we appreciate and hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Eccellente

CHI

Soggiorno di 10 notti a gennaio 2024
Risposta di Michelle G, il giorno 21 mar 2024
Dear Chi, Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back in the future.Regards, Couples Customer Care Team

10/10 Eccellente

Mary

Soggiorno di 7 notti a gennaio 2024
Risposta di Michelle G, il giorno 29 gen 2024
Dear Mary, Thank you for sharing your 5 star rating with us and we look forward to have you visit again soon.Regards,Couples Customer Care Team

10/10 Eccellente

Yasmin

Soggiorno di 4 notti a gennaio 2024
Risposta di Michelle G, il giorno 26 gen 2024
Dear Yasmin, Thank you or sharing your 5 star rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Eccellente

Elias

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great time.
Amazing time. Hotel is very clean and friendly. The beach is beautiful.
Soggiorno di 5 notti a gennaio 2024
Risposta di Michelle G, il giorno 22 gen 2024
Dear Elias,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an amazing time and appreciated our clean and friendly environment. Delighted that you enjoyed the beautiful beach. We look forward to welcoming you back for another fantastic stay.Regards,Couples Customer Care Team

8/10 Buono

Carman

Mi è piaciuto: Pulizia
We enjoyed our stay at this property. We will return. The beach is amazing and the property outside is kept up beautifully. Our room could use updates but was nice. Service here at the resort was not always pleasant and this was disappointing having been to Jamaica several times. We had many wonderful people assist with things however there were some folks that gave the impression we were bothersome to them an example would be getting a table or ordering a drink. Our bartender in the disco bar was great! Our housekeeper was great! Beach service was off and on to be around. Check in was quick but did not provide a map and that would have been nice as the property is pretty large and spread out. We also had a massage while their service and massage were excellent! Very pricey though and relaxation pool and men’s sauna where out of service. We had pickle ball lessons and that was fun! I was served rotten lobster. This was awful! 3 of us at our table where served rotten lobster. However all other food throughout the week was excellent.
Soggiorno di 6 notti a gennaio 2024
Risposta di Michelle G, il giorno 22 gen 2024
Dear Carman,Thank you for choosing our property and sharing your experience with us. We're delighted to know that overall you enjoyed your stay. We sincerely apologize for any inconvenience you encountered with our service and appreciate your feedback, which helps us improve.Your kind words about our bartender, housekeeper, and the overall service are much appreciated. However, we deeply regret the incident with the lobster. This falls short of our standards, and we apologize for any discomfort caused and have shared your comments with Management and the culinary team. We're glad to hear positive feedback about other aspects of your stay, and we hope to have the opportunity to welcome you back for an improved experience.Regards,Couples Customer Care Team

10/10 Eccellente

Kristine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful beach, great food and dinners! Awesome NYE party! Loved using the Health club, courts, yoga and gym! Sunset cruise included! Comfy beach chairs and unlimited towels! Drinks unending and great! Buffets had so many options.
Soggiorno di 7 notti a dicembre 2023
Risposta di Michelle G, il giorno 22 gen 2024
Dear Kristine, Thank you for your wonderful review! We're thrilled to hear you enjoyed the resort and our NYE party. We look forward to welcoming you back for more memorable experiences!Regards,Couples Customer Care Team

6/10 Soddisfacente

Leslie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful beaches! Food OK, not a lot over variety, staff OK, about 1 out of 5 or 6 people were nice and friendly. Facility, rooms, outdated… Private cruise and spa staff, amazing & wonderful.
Soggiorno di 6 notti a gennaio 2024
Risposta di Michelle G, il giorno 12 gen 2024
Dear Leslie, Thank you for sharing your feedback! We're delighted to hear you enjoyed the beautiful beaches and had a positive experience with our private cruise and spa staff. We appreciate your insights on the food variety and staff interactions, and we'll certainly consider your comments for improvement. Your satisfaction is important to us, and we hope to welcome you back for an even better stay in the future.Regards,Couples Customer Care Team

10/10 Eccellente

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was aesthetically pleasing, had enough trees on the beach to provide shade, the pools were lovely.
Soggiorno di 5 notti a dicembre 2023
Risposta di Michelle G, il giorno 2 gen 2024
Dear Jennifer,Thank you for sharing your review! We're thrilled to hear that you found our property aesthetically pleasing and hope to welcome you back for another delightful stay.Regards,Couples Customer Care Team

6/10 Soddisfacente

Georgi

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 7 notti a dicembre 2023
Risposta di Michelle G, il giorno 2 gen 2024
Dear Georgi,Thank you for taking the time to share your feedback. We appreciate your input and would love to know more about your experience to better understand how we can improve. If you have any specific comments or suggestions, please feel free to share. We value your perspective and hope to have the opportunity to enhance your experience in the future.Regards,Couples Customer Care Team

10/10 Eccellente

Garret

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was nothing short of paradise! Take extremely good care of the property and it is safe and clean! We will be going back!
Soggiorno di 7 notti a dicembre 2023
Risposta di Michelle G, il giorno 2 gen 2024
Dear Garret,Thank you for your fantastic review! We're thrilled to hear that our property felt like paradise, and we appreciate your kind words about the care, safety, and cleanliness. We look forward to welcoming you back for another wonderful stay!Regards,Couples Customer Care Team

8/10 Buono

Anne

Soggiorno di 5 notti a novembre 2023
Risposta di Michelle G, il giorno 2 gen 2024
Dear Anne,Thank you so much for your rating! We're delighted to know that you had a fantastic experience during your stay and we look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Eccellente

Brandey

Soggiorno di 7 notti a novembre 2023
Risposta di Michelle G, il giorno 2 gen 2024
Dear Brandey, Thank you so much for your glowing 5-star review! We're delighted to know that you had a fantastic experience during your stay and we look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Eccellente

Bernard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved the place. Had everything - fun, relaxing, excellent food and service
Soggiorno di 7 notti a novembre 2023
Risposta di Michelle G, il giorno 24 nov 2023
Dear Bernard, We are delighted to hear that you loved your stay with us! It's fantastic to know that you enjoyed the blend of fun, relaxation, and excellent food and service. Thank you for choosing us, and we look forward to welcoming you back for another wonderful experience.Regards, Couples Customer Care Team

10/10 Eccellente

Francisco jose

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
safe,amazing beach
Soggiorno di 6 notti a novembre 2023
Risposta di Michelle G, il giorno 20 nov 2023
Dear Francisco, Thank you for sharing your experience with us. We're delighted to hear that you found our beach safe and amazing. Providing a secure and enjoyable environment is a top priority for us. We look forward to welcoming you back for more memorable moments by the beach.Regards,Couples Customer Care Team

10/10 Eccellente

Rita

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Place is beautiful, living area, beach, gardens. Staff very attentive and polite. Would highly recommend as excellent place to enjoy nature and relax!
Soggiorno di 8 notti ad agosto 2023
Risposta di Michelle G, il giorno 20 nov 2023
Dear Rita, Thank you for taking the time to share your kind words about our hotel. We're thrilled to hear that you found our resort beautiful. It's wonderful to know that our staff's attentiveness and politeness contributed to your positive experience.We appreciate your recommendation and are delighted to have provided you with an excellent place to enjoy nature and relax. We look forward to welcoming you back for another memorable stay.Regards, Couples Customer Care Team

4/10 Scarso

Shannon

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a novembre 2023
Risposta di Michelle G, il giorno 5 dic 2023
Dear Shannon,Thank you for taking the time to share your rating about your recent stay with us. To better understand your concerns and make necessary improvements, we would greatly appreciate it if you could provide more details about your specific experiences or any areas in which you feel we could enhance our services.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future, ensuring a much-improved experience that aligns with the high standards we aim to uphold.Regards,Couples Customer Care Team

10/10 Eccellente

Kristi Yvette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2023
Risposta di Michelle G, il giorno 13 nov 2023
Hi Kristi,Thank you for sharing your rating with us and we look forward to welcoming you back soon.Regards,Couples Customer Care Team

10/10 Eccellente

David

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the room accommodations and all activities that were extra and food was great. Loved champagne available all day. Great hotel in great area
Soggiorno di 8 notti a ottobre 2023
Risposta di Michelle G, il giorno 8 nov 2023
Dear David, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed the room accommodations, our range of activities, and the delicious food. It's always our goal to provide our guests with a memorable experience.We're pleased to know that you appreciated the availability of champagne throughout the day. It's wonderful to know that you found our hotel to be a great place in a fantastic area.We sincerely appreciate your kind words, and we look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Eccellente

Nadine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property, will be back next year...one love!
Soggiorno di 6 notti a ottobre 2023
Risposta di Michelle G, il giorno 14 dic 2023
Dear Nadine, Thank you so much for your 5-star rating and we look forward to the pleasure of hosting you again in the future.Regards, Couples Customer Care Team

10/10 Eccellente

Jeanette

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This resort is very beautiful! But very quiet! GREAT for RELAXATION! The massage was AMAZING! The staff was very attentive! I was happy that guest services arranged for us to experience the fine dinning, but I was disappointed because we missed out on other events happening around the resort. I would have enjoyed hearing more music! Overall we enjoyed our Anniversary!
Soggiorno di 4 notti a ottobre 2023
Risposta di Michelle G, il giorno 2 nov 2023
Dear Jeanette, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort to be very beautiful and that it provided a peaceful and relaxing atmosphere for your stay. It's fantastic to know that you had an amazing massage and that our staff was attentive to your needs.We're glad that guest services were able to arrange fine dining for you; however, we're sorry to hear that you missed out on some of the other events happening around the resort. Your feedback about wanting more music is valuable, and we'll use it to enhance our guests' experience in the future.We're pleased that you enjoyed celebrating your anniversary with us. We look forward to welcoming you back to create more cherished memories with us in the future.Regards, Couples Customer Care Team

8/10 Buono

Ralph Anthony

Viaggio di gruppo, Viaggio di coppia
The grounds are lush and beautiful. The beach and water are unparalleled. With regard to food and restaurants, Feathers and Lemongrass are very good with exceptional staff. Palms has a good buffet selection. Patios was a different story. The breakfast food and staff were fine. Lunch was consistently a disaster. Extremely slow service with a lackluster staff. The kitchen staff couldn’t keep up even when there were few customers in the restaurant. Lunch at Patois was the talk of the beach with many people stating how unhappy they were. Some even walked out without eating. Patois at night was wonderful! The food and waiters were outstanding.
Soggiorno di 10 notti a ottobre 2023
Risposta di Michelle G, il giorno 2 nov 2023
Dear Ralph, Thank you for sharing your detailed feedback about your recent stay with us. We're delighted to hear that you found our grounds lush and beautiful, and that the beach and water left an unparalleled impression on you.We appreciate your kind words about Feathers, Lemongrass, and Palms, and we're glad you found the staff to be exceptional in those restaurants. However, we apologize for the inconsistency you experienced at Patois during lunch service. Your feedback about the slow service and kitchen staff not keeping up is invaluable, and we'll address this issue promptly to ensure a more pleasant dining experience for our guests.We're pleased to hear that Patois at night exceeded your expectations, and we're glad you enjoyed the food and the outstanding waitstaff.Thank you for taking the time to provide your insights, and we hope to have the opportunity to welcome you back for a more enjoyable overall experience in the future.Regards,Couples Customer Care Team

8/10 Buono

Susanne Theresa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property is beautiful for young couples. It is very difficult for senior citizens with walking issues. Lots of stairs.
Soggiorno di 10 notti a ottobre 2023
Risposta di Michelle G, il giorno 2 nov 2023
Dear Susanne,Thank you for sharing your feedback about our property. We appreciate your insights and hope to have the opportunity to welcome you back in the future for an even more comfortable and enjoyable stay.Regards,Couples Customer Care Team