Dear Cynthia,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear dudley,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Destiny,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jay,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Joanne,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear RAJCOOMAR,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jennifer,Thank you very much for your positive review! We are very happy to read that overall we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Galina,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager

Chère Melissa,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience et d'avoir choisi notre hôtel.Chez RIU Hotels&Resorts, notre principal objectif est de faire en sorte que nos clients se sentent comme chez eux et fassent partie de cette grande famille.Nous serions ravis de vous accueillir à nouveau dans l'un de nos hôtels.Cordialement, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jordan Sarkozy,Thank you for the outstanding rating! It is very much appreciated, thank you very much! It would be a privilege to host you again soon. Loving Regards, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Julie,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, we are very sorry to read that despite our efforts we could not meet your expectations in some areas.Nevertheless, we would like to thank you for having chosen our hotel for your stay and we will take note of your observations for future arrangements.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear oldrich,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Holly,Thank you for your amazing review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Donovan,Thank you for your comment,We are pleased to hear that you enjoyed the wonderful, wide and varied gastronomic offer that we present.However, please allow us to comment that we are surprised that most of our staff did not treat you in the professional and friendly manner for which you are so well known.We are also surprised that we did not meet your expectations regarding the cleaning service, as we follow rigorous hygiene protocols that are continuously monitored.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

We stayed here last year and what a difference a year can make. The food significantly declined in appetizing options. The beach wasn’t as well kept or cleaned, although travelers could do a little more to pick up after themselves. The entertainment has been bad both years.

Dear James Michael Lowe,Thank you very much for your great comment, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, James!Loving Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Nelida, Thank you for taking the time to review your stay with us. We are glad that you found our staff to be accommodating.However, it is disappointing to hear that our room service food offer did not fulfill your expectations. We thank you for alerting us of these shortcomings, and are appreciative of your comments as we will use them as a learning opportunity to improve our guest experience. It is our hope that you decide to stay with us again sometime soon.Warm regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Nathalie,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.Please be assured that we will take note of your comments and address them with the relevant departments.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Kimberly,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Erica,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We are looking forward to hosting you again soon. Best Greetings, Hotel Riu Palace Tropical BayOnline Reputation Manager

DearLinette,Thank you very much for staying at Riu and for sharing your feedback with us.We are glad to find that you enjoyed the beach area, however, as it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Deborah A.,Thank you very much for choosing us and for your kind words. Our staff will be delighted to learn you had a great stay and their efforts paid off.Wishing to see you soon, Deborah.Kindest Greetings!Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear John,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Valerie,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager