First of all your title, the building is from the 16th century, so believe me it is stronger than most of today's homes. We are sorry that your stay was not up to you. We make every day to satisfy customers, we take note of their constructive remarks. Unfortunately sometimes we have dishonest customers from the beginning to the end of their stay and unfortunately we can not do their education, we can try to give everything to make the stay pleasant is our phylosophy. We always offer solutions to customers and they are very satisfied, unfortunately when a customer does not want to hear anything and does not accept other rooms we can not fight. Our phylosophy is to come back happy guests and stay in Neuchatel nice.