Dear David, Thank you for choosing us and for sharing your comments. It's fantastic to hear that you found our accommodations comfortable and well-equipped. We strive to provide a restful and fulfilling experience for our guests, and we're glad that you enjoyed your stay. We are also pleased our proximity to the airport was an added convenience for you. It was a pleasure having you as our guest at Extended Stay America, and we look forward to welcoming you back for another pleasant visit in the future.Sincerely,Hotel Management

Dear Tuyen, We sincerely apologize for any discomfort caused by the height of the bed during your stay. Guest comfort is paramount to us, and we appreciate your feedback. Please know that we'll consider your comments as we strive to enhance our accommodations for future guests. If there's anything else we can do to improve your experience or address any other concerns, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Maxwell, We are truly disheartened to learn about your experience at Extended Stay America. Providing our guests with a clean, comfortable, and safe environment is our utmost priority, and we sincerely apologize for falling short of your expectations. Your feedback is invaluable, and we are taking immediate steps to address the issues you've raised to ensure they're not repeated. We understand the importance of feeling secure and at ease during your stay, and we're committed to regaining your trust. We invite you to give us another chance to exceed your expectations and provide you with the exceptional experience you deserve. We look forward to the opportunity to welcome you back.Sincerely,Hotel Management

Dear Sherita, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. Thank you for bringing this to our attention. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Tameral, Thank you for the review. While we're glad you found the beds comfortable, we apologize for any inconvenience caused by the odor during your stay. Your comfort is important to us, and we'll address the issue to ensure a more pleasant experience for our guests in the future. Thank you for your feedback, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Sylvia, We're sorry to learn about your experience and understand the concern raised. Please accept our sincere apologies for any inconvenience. We take this seriously and are committed to addressing the issue promptly. Our team is taking measures to ensure a comfortable and pest-free environment. We appreciate your feedback and hope to have the opportunity to provide you with an improved and more enjoyable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Marco, We are sorry to hear that your stay fell short of expectations. We value your feedback and apologize for any inconvenience. If there are specific concerns you'd like to share or discuss, please feel free to reach out to our customer service. We appreciate your input and hope to have the opportunity to address any issues and welcome you back for a more positive experience in the future.Sincerely,Hotel Management

Dear Cheryl, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear jacqueline, Thank you for taking the time to review your stay at Extended Stay America and for the generous words about our staff. However, we hope you will accept our apologies for the inconvenience with the nonworking elevator and the room issue. We are happy that our team was able to make this right for you, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area! Sincerely,Hotel Management

Dear Ashley, Thank you for your feedback. We are pleased you enjoyed your guest room's bathroom condition, especially the shower and water pressure. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Claudette, Thank you for sharing a review of your stay. We are sorry to hear you are disappointed with the facilities and your room is old and outdated. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Sharon, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear miriam, We appreciate you sharing your feedback on your recent hotel stay. We understand that the lack of air conditioning and electricity caused discomfort and inconvenience during your visit. Unfortunately, a power outage in our area affected several businesses, and we regret that it was beyond our control. We hope to have the pleasure of welcoming you back soon.Sincerely,Hotel Management

Dear Susan, Thank you for being our guest at Extended Stay America. It is excellent that you enjoyed your room and the facilities were clean to your expectations. However, we apologize for the issues you experienced with the front desk's unavailability. We will look into what transpired so that this lapse in service is not repeated. Also, we will instruct our front desk team to state clearly about the kitchenware policy, which is kept at the desk and delivered to the suite on request. Please return and enjoy a better experience whenever your travel brings you here.Sincerely,Hotel Management

Dear vickie, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management

Dear Kristin, Thank you for this outstanding review and for selecting Extended Stay America for your time in New Orleans. It is always wonderful to know how much our guests enjoy our efforts, and we appreciate your compliment regarding the hospitable service our front desk associate provided. We are also delighted you were satisfied with our clean suites. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management

Dear Patrick, Thank you for the candid review. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

Dear Chrissy, Thank you for selecting Extended Stay America for your recent accommodation and sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. We will share your feedback with our team to let them know our guest noticed their effort. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear Gursewak, Thank you for being our guest and for the valued feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Karen, we apologize for the maintenance issues you encountered and for any inconvenience caused by moving to a new suite after your arrival. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Furthermore, we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Please be assured we will review this incident with our staff. We appreciate your observations and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear dina, thank you for choosing our hotel and posting your review regarding your recent stay with us. Please accept our apologies, as your stay was not the pleasant experience you deserved. Your feedback has been shared with our housekeeping and maintenance team to ensure our suites are well-maintained and kept clean so that our guests will have a seamless experience during their visit to our property. We hope you will give us another opportunity to deliver the experience you should always expect from our hotel.Sincerely,Hotel Management

Martin, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Mja, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management