Salottino della hall

Recensioni per International House Hotel

4 out of 5
International House Hotel
221 Camp St, New Orleans, LA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 581 su 1000 recensioni" "
Valutazione di 8 - Buono. 236 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 99 su 1000 recensioni" "
Valutazione di 4 - Scarso. 45 su 1000 recensioni" "
Valutazione di 2 - Terribile. 39 su 1000 recensioni" "

9,0/10

Pulizia

9,2/10

Personale e servizio

7,8/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Umberto, Macerata

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Il parcheggio che si trova a circa 30 min dalla struttura è il punto debole. Per il resto bell'hotel con camere spaziose e in una zona perfetta per uscire la sera.
Soggiorno di 2 notti a gennaio 2020
Risposta di maryanne warwick, general manager, il giorno 25 feb 2020
Mi dispiace che ci sia voluto così tanto tempo per portare la tua auto, ma sono felice di vedere che il resto del tuo soggiorno è stato piacevole. Grazie per aver dedicato del tempo a scrivere una recensione!

6/10 Soddisfacente

Sarah

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
How warm and helpful the front desk staff were was very mixed the first people who checked us in were warm and kind but one woman was very short and cold. We asked about taking the bikes out on different days. Multiple co-workers told us it should not be a problem as they were almost always available and were getting ready to help us get them when she either cut them off or told us without looking up from her screen that they were gone for the day. Perhaps this was true, but how she went about it gave the distinct impression that she just did not want to deal with getting them out - whereas her co-workers had indicated that it was an option separately on both days.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Terry

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Feel safe walking to most locations. Seven blocks to Jackson Square.
Soggiorno di 1 notte ad aprile 2024
Risposta di Chris, il giorno 27 apr 2024
We're thrilled to hear that you felt safe during your stay and found our location convenient for exploring! Being within walking distance of Jackson Square definitely adds to the charm of our area. Thank you for sharing your experience, and we look forward to welcoming you back on your next visit!

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Chris, il giorno 22 apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

10/10 Eccellente

Aleaha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was very conveniently located. We stayed in the Panoramic Room with a City View. It was great although I wish they had a microwave in the room. Otherwise the stay was amazing.
Soggiorno di 3 notti ad aprile 2024
Risposta di Chris, il giorno 16 apr 2024
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the convenience of our location and that you had a great experience in our Panoramic Room with a City View. Your feedback regarding the microwave is duly noted, and we'll definitely consider it for future improvements. We hope to welcome you back for another amazing stay soon!

10/10 Eccellente

Alan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location and a nice quaint property.
Soggiorno di 3 notti a febbraio 2024
Risposta di Chris, il giorno 5 apr 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Eccellente

Traci

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel within walking distance to Canal and Bourbon Street
Soggiorno di 2 notti a marzo 2024
Risposta di Chris, il giorno 5 apr 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

8/10 Buono

Taraneh, scottsdale

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
the pictures showed much better than the actual place!!! no proper outlets either and there was no USB connection in any room! front desk was too upset to answer multiple questions!
Soggiorno di 4 notti a febbraio 2024
Risposta di Chris, il giorno 5 apr 2024
We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is invaluable to us, and we are genuinely sorry that the actual experience did not align with the representations in the pictures. We understand the importance of modern amenities like USB connections and adequate outlets, and we regret any inconvenience caused by their absence. Additionally, we are disappointed to hear about your experience with our front desk staff; please rest assured that we will address this matter promptly to ensure better service in the future. We appreciate your feedback and hope for the opportunity to restore your confidence in us during any future visits.

10/10 Eccellente

Narine

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Literally one of the best hotels. And the restaurant downstairs is A1. Will stay here more often
Soggiorno di 2 notti a marzo 2024
Risposta di Chris, il giorno 1 apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

10/10 Eccellente

Vincent

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location and the interior decor is incredible
Soggiorno di 2 notti a marzo 2024
Risposta di Chris, il giorno 1 apr 2024
We're delighted to hear that you enjoyed our prime location and found our interior decor to your liking! Our team takes great pride in curating a welcoming and visually appealing atmosphere for our guests. We hope you had a memorable stay with us and look forward to welcoming you back soon for another wonderful experience!

10/10 Eccellente

Jeffrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Chris, il giorno 28 mar 2024
Thank you for your review! We appreciate your feedback and hope to welcome you back again soon.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice lobby and bar downstairs. The rooms are very nice for the price. This hotel is convenient to many close restaurants.
Soggiorno di 1 notte a marzo 2024
Risposta di Chris, il giorno 26 mar 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our lobby and bar amenities, as well as found our rooms to be of great value. We strive to provide comfortable accommodations at an affordable price. It's fantastic to know that our location near various restaurants added to your overall convenience. We hope to welcome you back for another pleasant stay in the future!

2/10 Terribile

Marshall, NYC

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Chris, il giorno 15 apr 2024
We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about what went wrong during your stay. Please feel free to contact us directly so that we can address your concerns and work towards making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Eccellente

Edward, New Orleans

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great small hotel. Centrally located and fair rates. Great staff.
Soggiorno di 1 notte a marzo 2024
Risposta di Chris, il giorno 25 mar 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient and our rates fair. Our team takes great pride in providing exceptional service to our guests, and it's wonderful to hear that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your kind words serve as encouragement for us to continue our efforts. Should your travels bring you back to the area, we would be delighted to welcome you back for another great stay. Thank you for choosing our hotel, and we look forward to serving you again in the future!

6/10 Soddisfacente

Mayssa

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Well located, and reception area is funky and nice. Rooms are clean but need renovation. Older bathrooms and walks could use a fresh coat of paint. Reception staff friendly and courteous. Bartender has major attitude.
Soggiorno di 4 notti a marzo 2024
Risposta di Chris, il giorno 25 mar 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our convenient location and the welcoming ambiance of our reception area. We apologize for any inconvenience caused by the condition of the rooms. Your comments regarding the need for renovation and improvements to the bathrooms and walls are duly noted. Rest assured, we continuously strive to enhance the quality of our accommodations to provide a comfortable and enjoyable stay for all our guests. Your feedback will be shared with our management team for further consideration and action. It's disappointing to learn that you encountered challenges with the bartender's attitude. Providing excellent service with a positive attitude is paramount to us, and we sincerely apologize for any lapse in hospitality you experienced. We will address this matter internally to ensure that all members of our team uphold the high standards of customer service that we pride ourselves on. We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for choosing to stay with us.

4/10 Scarso

Shawn

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
What I didn’t like was the price for what I expected vs what I got. Advertised a spa for couples massage which was solely the reason I booked there for my girlfriend and my birthday. The room was small was tripping over luggage. Bathroom bigger than sleeping area. Tv didn’t work remote was old and worn out. Staff was excellent though very friendly and the short im terrible with names but she was very friendly and helpful and personable easy to talk to and gave good recommendations where to eat what to do
Soggiorno di 3 notti a marzo 2024
Risposta di Chris, il giorno 25 mar 2024
We appreciate your feedback and are sincerely sorry to hear about the aspects of your experience that did not meet your expectations. Your concerns regarding the size of the room, the functionality of amenities such as the TV, and the discrepancy between expectations and reality are duly noted. We understand how important it is to have a relaxing experience, especially when celebrating special occasions like birthdays. It's disappointing to learn that the spa service you anticipated was not as advertised. Rest assured, we will investigate this matter further to ensure our offerings align with the expectations we set. However, we're delighted to hear that our staff made a positive impression on you. Providing excellent service and being accommodating to our guests' needs is our utmost priority. We will pass on your compliments to the team member you mentioned, as recognition of their efforts to enhance your stay. Your feedback is invaluable to us as we continuously strive to improve and enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay. Thank you for choosing us for your celebration, and we apologize for any inconvenience caused.

10/10 Eccellente

Alexandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property and a perfect choice for our New Orleans adventure
Soggiorno di 2 notti a marzo 2024
Risposta di Chris, il giorno 23 mar 2024
We're thrilled to hear that you found our property beautiful and that it perfectly complemented your New Orleans adventure! Providing a memorable experience for our guests is always our top priority, and we're delighted that we could contribute to your enjoyable stay in the city. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future!

8/10 Buono

Clarence

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 3 notti a marzo 2024
Risposta di Chris, il giorno 23 mar 2024
We're thrilled to hear that you found our property beautiful and that it perfectly complemented your New Orleans adventure! Providing a memorable experience for our guests is always our top priority, and we're delighted that we could contribute to your enjoyable stay in the city. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future!

10/10 Eccellente

Elaine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything on the listing matched my expectations and more. I especially like the tour credits and drink tokens offered during my stay there.
Soggiorno di 3 notti a marzo 2024
Risposta di Chris, il giorno 20 mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that everything met and exceeded your expectations during your stay with us. Providing tour credits and drink tokens is just one of the ways we strive to make our guests' experiences exceptional. We hope you had a fantastic time exploring and enjoying your drinks, and we can't wait to welcome you back for another memorable stay in the future!

10/10 Eccellente

Tsukasa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Chris, il giorno 20 mar 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

10/10 Eccellente

Laurie, College Station

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I always feel at home at International House. The lobby and bar is quaint and beautiful. I love that I can go downstairs in the morning in my PJ’s for the morning coffee service. The staff is always so friendly.
Soggiorno di 3 notti a marzo 2024
Risposta di Chris, il giorno 16 mar 2024
We are delighted to hear that you always feel at home at International House! It's wonderful to know that you appreciate our quaint and beautiful lobby and bar. We're thrilled that you enjoy the convenience of the morning coffee service in your PJ's and that our staff's friendliness adds to your experience. Thank you for your kind words and for choosing to stay with us

10/10 Eccellente

Ryan

Soggiorno di 1 notte a marzo 2024
Risposta di Chris, il giorno 5 apr 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Eccellente

tony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staffs are very friendly and accommodating.
Soggiorno di 2 notti a marzo 2024
Risposta di Chris, il giorno 16 mar 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

8/10 Buono

Rudy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall, my experience was great. I do wish the bedsheet that separates you from the mattress was tucked underneath and there was a chair in the room. Also, be aware, valet is $42.00 plus tax, not $40.00 like they told me, and they charge $17.70 a night for amenities, which is not included in the booking price.
Soggiorno di 1 notte a febbraio 2024
Risposta di Chris, il giorno 12 mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience during your stay. We appreciate your suggestions regarding the bedsheets and the addition of a chair in the room; your comments will be shared with our team for consideration. Regarding the discrepancy in pricing for valet and amenities, we apologize for any confusion or inconvenience this may have caused. We'll ensure that our team clarifies the accurate pricing information to guests in the future to avoid any misunderstandings. We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terribile

kenisha

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
A refund was process and is pending expedia refund after someone attempted to enter my room from the roof! A police report was filed and there s an open investigation into the hotel. My attorney will likely contact Expedia as well. Luckily I am not a hard sleeper, this person waited until they assumed my 8 year old son and I was sleeping. This charge with Expedia was also disputed with my bank!
Soggiorno di 2 notti a marzo 2024
Risposta di Chris, il giorno 7 mar 2024
Thank you for bringing this matter to our attention. We take the safety and security of our guests very seriously, and we sincerely apologize for any distress or inconvenience this incident may have caused you and your family. We understand that you have already spoken with our General Manager and that a refund has been processed. Please rest assured that we are cooperating fully with the authorities in their investigation of this matter. If there is anything else we can do to assist you during this time, please do not hesitate to reach out to us. Your safety and well-being are our top priorities.

10/10 Eccellente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was able walk to where I needed to go
Soggiorno di 1 notte a febbraio 2024
Risposta di Chris, il giorno 7 mar 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our convenient location made it easy for you to get to your destinations. We strive to provide our guests with a comfortable and convenient stay, and we're delighted that you found our location to be so convenient for your needs. We hope to have the pleasure of welcoming you back again soon for another excellent stay!

10/10 Eccellente

Valarie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to book and check in and great location
Soggiorno di 1 notte a febbraio 2024
Risposta di Chris, il giorno 3 mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our booking process seamless and that your check-in experience was smooth. Our team takes great pride in providing excellent service to our guests. We're delighted that our location worked well for you, too! We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terribile

Anna

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Dirty
Soggiorno di 2 notti a febbraio 2024
Risposta di Chris, il giorno 29 feb 2024
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about your experience and the cleanliness issues you encountered during your stay. Please know that providing a clean and comfortable environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of your expectations in this regard. We take your feedback seriously and will address this matter with our housekeeping team to ensure that such issues are promptly rectified and do not recur in the future.We understand the impact that cleanliness has on the overall guest experience, and we regret any inconvenience or discomfort this may have caused you. If there are any specific details you would like to share with us regarding the cleanliness issues you encountered, please feel free to reach out to us directly so that we can address them accordingly. Once again, please accept our sincerest apologies for the shortcomings you experienced. We appreciate your feedback as it helps us to continually improve and provide better experiences for our guests.

10/10 Eccellente

Kimberly R

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First time in New Orleans we had a great experience beautiful hotel. Would stay again
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris, il giorno 27 feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic first-time experience in New Orleans and that our hotel contributed to making it memorable. It's wonderful to know that you found our hotel beautiful and that you would choose to stay with us again in the future. We truly appreciate your kind words and your recommendation. We hope to have the pleasure of welcoming you back for another great stay at our hotel whenever your travels bring you to New Orleans again!

4/10 Scarso

Tia

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Chris, il giorno 23 feb 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We truly value your input and will use your comments to improve our services. If there are specific issues you'd like us to address or if you have any further feedback, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 Eccellente

Britnee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great property. Great bar on site. Bartenders were friendly and made great drinks. Noise level from the outside was a little more than i would have liked but i think that's just NOLA in general
Soggiorno di 4 notti a gennaio 2024
Risposta di Chris, il giorno 22 feb 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at our property and that our on-site bar and friendly bartenders made your experience even better. We understand that noise levels in New Orleans can be higher than expected, but we're glad it didn't detract too much from your overall enjoyment. We hope to welcome you back again soon!

6/10 Soddisfacente

TURWANDA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was nice, room was clean. They had no idea what I was talking about when I told them I was a gold rewards member. Never got our free tour. Thats one of the reasons I went with this hotel.
Soggiorno di 2 notti a febbraio 2024
Risposta di Chris, il giorno 19 feb 2024
I appreciate your feedback and I'm glad to hear that you found the property nice and the room clean. I apologize for any confusion regarding your gold rewards membership and the free tour. I understand how important it was for you to receive that benefit, and I'm sorry for any disappointment this may have caused. We'll make sure to address this internally and ensure better communication moving forward. Thank you for bringing this to our attention.

8/10 Buono

Beverly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bed was comfortable. Room was a good size. Restaurant was always closed when we were in the hotel, but there is a good breakfast restaurant across the street. No vending machines available, so be sure to bring drinks and snacks with you.
Soggiorno di 3 notti a febbraio 2024
Risposta di Chris, il giorno 16 feb 2024
Thank you for sharing your review with us. We're delighted to hear that you found the bed comfortable and the room spacious during your stay. We apologize for any inconvenience caused by the restaurant being closed during your visit, but we're glad to hear that you found an alternative breakfast option nearby. Additionally, we appreciate your feedback regarding the lack of vending machines, and we'll take this into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back for another comfortable stay in the future

10/10 Eccellente

Keylantra

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
International House has my heart. I absolutely loved every minute of my stay. Shout out to the wonderful staff!!!!! The Banksy gallery is a phenomenal must-see.
Soggiorno di 3 notti a febbraio 2024
Risposta di Chris, il giorno 15 feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you loved every minute of your stay at International House. Our staff works hard to ensure every guest has a memorable experience, so we're delighted to receive your shout-out! We're also glad you enjoyed the Banksy gallery; it's indeed a phenomenal must-see. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 Buono

Erica

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 4 notti a febbraio 2024
Risposta di Chris, il giorno 20 mar 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

10/10 Eccellente

Cheletia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close proximity to parades.
Soggiorno di 3 notti a febbraio 2024
Risposta di Chris, il giorno 15 feb 2024
Thank you for your perfect review! We're thrilled to hear that our location's close proximity to the Mardi Gras parades added to your enjoyment of your stay. We strive to provide convenience and memorable experiences for our guests, and we're delighted that we could contribute to your Mardi Gras experience. We look forward to hosting you again in the future!

10/10 Eccellente

Yat Yee, Verona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Good location
Soggiorno di 3 notti a febbraio 2024
Risposta di Chris, il giorno 14 feb 2024
Thank you for your review! We appreciate your feedback and hope to welcome you back again soon.

10/10 Eccellente

David, Cotati

Soggiorno di 1 notte a febbraio 2024
Risposta di Chris, il giorno 20 mar 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

10/10 Eccellente

Karen, Fremont

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk agents were great, even during crazy Mardi Gras, stored our luggage first thing in the morning after our cruise. Little lounge LOA had a great mixologist and an amazing ambience.
Soggiorno di 1 notte a febbraio 2024
Risposta di Chris, il giorno 12 feb 2024
Thank you for sharing your perfect experience with us! We are thrilled to hear that our front desk agents provided excellent service, even amidst the excitement of Mardi Gras. It's our pleasure to accommodate your needs, including storing your luggage early in the morning after your cruise. We're delighted to know that you enjoyed the ambiance and mixology expertise at our little lounge, LOA. Creating a welcoming and enjoyable atmosphere for our guests is our goal, and we're glad we could exceed your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future!

4/10 Scarso

sonja

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Called to get extra towels and ice, because they don’t have ice machines. Got attitude about it over the phone for some reason. Was supposed to have a fridge in room, went down to front desk and was told I would be getting one, even got a follow up call. Nothing came of it. Shower had no shelves to put shower accessories on. Water went from hot to cold. No door on shower, almost fell on the wet bathroom floor. Had to put towels on the floor. For what I paid (also paid extra to get into the room earlier) it wasn’t worth it. Uncomfortable mattress and small tv. Room was hard to navigate with two people. Will not return.
Soggiorno di 1 notte a febbraio 2024
Risposta di Chris, il giorno 12 feb 2024
Thank you for sharing your feedback with us, and please accept our sincere apologies for the inconveniences you experienced during your stay. We are truly disappointed to learn that we fell short of meeting your expectations. We are sorry to hear about the challenges you faced with requesting extra towels and ice. Providing exceptional service is our priority, and we regret that you encountered attitude over the phone. Rest assured, we will address this with our team to ensure it doesn't happen again in the future. Regarding the fridge request, we apologize for the miscommunication and any inconvenience caused. It's important to us that our guests' needs are met promptly, and we regret that we did not fulfill your request in a timely manner. I would also like to apologize for any attitude that you received while making this request.We appreciate your feedback regarding the amenities in the room, including the lack of shelves in the shower and the temperature fluctuation. Your comments will be shared with our team for review and improvement. We understand your frustration with the room layout and amenities, and we apologize for any discomfort caused. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we did not meet this standard during your visit. We sincerely apologize for the overall dissatisfaction you experienced, and we understand your decision not to return. Please know that we take your feedback seriously, and we will use it to improve our services and facilities for future guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve.

10/10 Eccellente

KRISTINA MARIE

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is an absolute gem. Each and every staff member was kind, generous and very helpful. Its a gorgeous space and easily walked to Mardi Gras parades, plenty of delicious restaurants, and every convenience was just a few steps away. It was an incredible experience.
Soggiorno di 4 notti a febbraio 2024
Risposta di Chris, il giorno 12 feb 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Our team takes great pride in providing exceptional service, and we're delighted to know that each member you encountered was kind, generous, and helpful. We're thrilled that you found our hotel to be a gem and enjoyed the gorgeous space we offer. It's fantastic to hear that our convenient location allowed you to easily access Mardi Gras parades, delicious restaurants, and other conveniences within walking distance. We truly appreciate your kind words and are grateful for the opportunity to have been a part of your incredible experience. We look forward to welcoming you back for another memorable stay in the future!

6/10 Soddisfacente

John

Viaggio di lavoro
Non mi è piaciuto: Pulizia
Property needs some room updating. Shower never hot, but reasonably OK for the price
Soggiorno di 3 notti a febbraio 2024
Risposta di Chris, il giorno 12 feb 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We're sorry to hear that you experienced challenges with the room, particularly the issues with the shower temperature. Please accept our apologies for any inconvenience this may have caused during your stay. We understand the importance of a comfortable and enjoyable experience, and we will address this matter promptly to ensure future guests do not encounter similar difficulties. Your comment about the need for room updating is duly noted. We are continually working on enhancing our property, and your feedback helps us identify areas for improvement. Rest assured, we will assess the rooms and consider necessary updates to provide a more modern and comfortable experience for our guests.We appreciate your understanding regarding the pricing and are glad to hear that, despite the issues, you found it reasonably okay. We always strive to offer value for money, and your feedback is valuable in helping us maintain our standards. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future with an improved and more satisfying experience.

10/10 Eccellente

Kat

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Chris, il giorno 12 feb 2024
Thank you for your concise yet thoughtful review! We're delighted that you appreciated the interior design and style of our establishment. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable experience in the future!

10/10 Eccellente

Arthur, Plano

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have stayed at this hotel previously and enjoyed it, I will stay here again on future visits to New Orleans.
Soggiorno di 4 notti a gennaio 2024
Risposta di Chris, il giorno 7 feb 2024
Thank you for being a returning guest and for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your previous stays with us and that you plan to stay at our hotel again on future visits to New Orleans. We appreciate your loyalty, and we look forward to providing you with another enjoyable experience during your next visit.

4/10 Scarso

Brian

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property is in a great location, so you can walk to many areas. The property itself, though, left a lot to be desired. First, in the picture of the room on the website, it shows a desk and a side chair. The room we had was small and had only a bed. I used the luggage rack as a chair and the bed as a desk. Also, there was no hot water the whole three nights we were there, only lukewarm water. Lastly, though I realize likely just an anomaly, the fire sprinkler system had an alarm beeping in the closet next to our room the whole time we were there. It was extremely annoying and I was surprised they weren't more attentive in resolving it.
Soggiorno di 3 notti a gennaio 2024
Risposta di Chris, il giorno 5 feb 2024
Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you found our property's location convenient for exploring the area. We apologize for any discrepancies between the room you received and the images on our website. Your feedback regarding the room amenities is valuable, and we will review our online room descriptions to ensure accuracy. Regarding the issue with hot water, we are truly sorry for the inconvenience you experienced during your stay. Please know that we take matters like this seriously and have addressed it with our maintenance team to ensure it is promptly resolved. We also apologize for the disturbance caused by the fire sprinkler system alarm. Rest assured, our team is working diligently to address this issue and prevent it from recurring in the future. We value your feedback as it helps us improve the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Buono

Jason

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Experience at check-in was disappointing. No upgrade offered, no VIP perks provided. I inquired with Expedia. CHRIS turned it all around and made it a great trip by accommodate the upgrade and perks…that guy is a gem!
Soggiorno di 5 notti a gennaio 2024
Risposta di Chris, il giorno 3 feb 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointing experience during check-in. Providing exceptional service is our top priority, and we regret any inconvenience caused by the lack of upgrade and VIP perks offered initially. However, we're thrilled to learn that Chris was able to turn your trip around by accommodating the upgrade and perks you requested. Chris is indeed a valued member of our team, and we will be sure to pass along your kind words to him. We appreciate your understanding and hope to have the opportunity to welcome you back for a truly exceptional stay in the future.

10/10 Eccellente

Jean

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris, il giorno 20 mar 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

8/10 Buono

Gordon

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location
Soggiorno di 2 notti a dicembre 2023
Risposta di Chris, il giorno 27 gen 2024
We sincerely appreciate you sharing your review with us. It's delightful to hear that you enjoyed your stay. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again soon.

6/10 Soddisfacente

Derek

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
We liked the historical charm of the building and its in a good location. Missed the mark on elegance. Think rental property attention to detail opposed to primary residence. Lobby felt very unsecured, sometimes no staff in there at all.
Soggiorno di 2 notti a gennaio 2024
Risposta di Chris, il giorno 26 gen 2024
Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the historical charm of our building and found our location convenient. However, we apologize if we fell short of meeting your expectations in terms of elegance. We strive to provide a comfortable and memorable experience for all our guests, and your feedback will certainly be taken into consideration for future improvements.Regarding your concerns about the lobby's security and staffing, please rest assured that we take the safety and well-being of our guests very seriously. We'll review our procedures to ensure that the lobby area is adequately staffed and secure at all times. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Eccellente

Marina

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Interior design and style.
Risposta di Chris, il giorno 25 gen 2024
Thank you for your concise yet thoughtful review! We're delighted that you appreciated the interior design and style of our establishment. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable experience in the future!