Terrazza/patio

Recensioni per Sonesta ES Suites New Orleans Convention Center

3.5 out of 5
Sonesta ES Suites New Orleans Convention Center
345 St Joseph St., New Orleans, LA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 943 su 1689 recensioni" "
Valutazione di 8 - Buono. 407 su 1689 recensioni" "
Valutazione di 6 - Soddisfacente. 175 su 1689 recensioni" "
Valutazione di 4 - Scarso. 80 su 1689 recensioni" "
Valutazione di 2 - Terribile. 84 su 1689 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Diego

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very big rooms at walking distance from the city center and near many restaurants
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 15 gen 2024
Diego, thank you for your review. It's great to hear you appreciated Sonesta ES Suites New Orleans Convention Center's spacious rooms and convenient location. We hope to welcome you back soon so you can further explore the nearby dining options.

10/10 Eccellente

Emanuel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Feels like home
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 21 mag 2024
Emanuel, thank you for your kind words. The team at Sonesta ES Suites New Orleans Convention Center is thrilled you felt at home during your stay. We’re looking forward to welcoming you back soon!

8/10 Buono

Lauren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 21 mag 2024
Lauren, thank you for your visit to Sonesta ES Suites New Orleans Convention Center. We’re pleased to see you enjoyed your stay. Our team is looking forward to welcoming you back soon!

8/10 Buono

MARK

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
shower drain overflowed.
Soggiorno di 5 notti a maggio 2024
Risposta di Customer Service, il giorno 20 mag 2024
Thanks for the great rating, Mark!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta ES Suites New Orleans Convention Center soon, we'd love to have you back!

10/10 Eccellente

linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious rooms with plenty of amenities. Not clear on the pricing before hand with taxes, parking fees, etc.
Soggiorno di 2 notti a maggio 2024

8/10 Buono

Adolfo

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good breakfast
Soggiorno di 5 notti a maggio 2024
Risposta di Customer Service, il giorno 17 mag 2024
Adolfo, thank you for your feedback! The team at Sonesta ES Suites New Orleans Convention Center is delighted to hear you enjoyed our breakfast. We hope to have the pleasure of welcoming you back soon.

6/10 Soddisfacente

Frederick

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 17 mag 2024
Frederick, thank you for sharing your feedback. The team values your insight and looks forward to the opportunity to provide you with an enhanced experience in the future.

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very well maintained,really nice pool and patio plenty of room for privacy.this is a great family location
Soggiorno di 5 notti a maggio 2024
Risposta di Customer Service, il giorno 16 mag 2024
John, thank you for your wonderful review! The team at Sonesta ES Suites New Orleans Convention Center is pleased to hear that you enjoyed the well-maintained facilities, the pool, and the spacious patio. We're glad you found it to be a great family location. We're looking forward to welcoming you back for another fantastic stay!

6/10 Soddisfacente

Albert

Viaggio di coppia
Mi è piaciuto: Pulizia
The property is ok however needs some updating, overall not too bad for the price
Soggiorno di 5 notti a maggio 2024
Risposta di Customer Service, il giorno 15 mag 2024
Albert, thank you for sharing your feedback. While we're glad you recognize our commitment to value, we acknowledge your comments on modernizing the premises. We assure you, our team is continuously striving to maintain and enhance our hotel facilities. We hope to have another chance to provide you with an improved experience in the future.

8/10 Buono

Rashunn

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything overall was great I just felt like one of the front desk workers could have been a little more friendly but she wasn’t rude just not very seemingly approachable. I would definitely stay again because the rooms were nice and roomy!!!!!!
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 15 mag 2024
Rashunn, we appreciate your feedback regarding your stay at Sonesta ES Suites New Orleans Convention Center. It's great to hear that you enjoyed our spacious rooms. However, we have taken note of your observations about one of our colleagues at the front desk and will ensure our team continues to maintain a friendly and welcoming attitude. We're looking forward to seeing you again on your next visit.

10/10 Eccellente

Terrance

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
In a great spot
Soggiorno di 4 notti a maggio 2024
Risposta di Customer Service, il giorno 15 mag 2024
Terrance, we're delighted that your stay at Sonesta ES Suites New Orleans Convention Center was well-located for your needs. We hope to welcome you back in the near future and provide another superb experience.

10/10 Eccellente

Dr. Marcus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice suite hotel. Newly renovated rooms. Breakfast included - with scrambled eggs, burger parties, fresh pancakes, … Parking over night at nearby public parking lot possible. Feench quarter in walking distance
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 15 mag 2024
Dr. Marcus, it's great to hear you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. We're delighted you appreciated our newly updated rooms and inclusive breakfast. It's also wonderful to know that you found our location convenient for exploring the nearby French Quarter. Thanks for choosing us, we look forward to your next stay.

10/10 Eccellente

Eduardo

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Me gusta el servicio ofrecido y el desayuno ofrecido
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 15 mag 2024
Eduardo, es fantástico saber que disfrutaste del servicio y desayuno en Sonesta ES Suites New Orleans Convention Center. Los miembros de nuestro equipo siempre se esfuerzan por brindar una excelente experiencia a nuestros huéspedes. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Eccellente

Traci

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
After arriving in town, we thought we would have to wait hours to check-in. Our plan was to just leave our luggage and then go check out a museum until 4. As soon as we walked in, we were greeted by staff who immediately was able to check us in. Our main concern after checking in was getting some good New Orleans food and the staff had plenty of recommendations! We tried a few and they were amazing. The staff was very welcoming and hospitable. My son loved the fact there was a lot to places to relax at the hotel after a day of walking. The hotel itself was closer to everything than we thought so we were pleasantly surprised at the convenience to the French Quarter, bus stops, streetcars and even the ferry! Next time we come to New Orleans (hopefully with my extended family) we are staying here!
Soggiorno di 3 notti a maggio 2024
Risposta di Customer Service, il giorno 14 mag 2024
Traci, your remarkably detailed feedback is greatly appreciated. It's heartening to learn you were able to experience early check-in upon your arrival at Sonesta ES Suites New Orleans Convention Center. We strive to make our guests feel welcome, so it's delightful to hear our team members were able to provide excellent food recommendations. We're also glad your son enjoyed our various relaxation spots and the hotel's proximity to local attractions was favorable. Looking forward to welcoming you and your extended family on your next visit to New Orleans!

10/10 Eccellente

Antwan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
From the moment I arrived, the staff was nice, welcoming, and approachable. Everyone! From the people at the counter checking you into the maintenance staff I would pass by, to the people serving breakfast. This reminded me of what I was missing by staying in Airbnb. I would stay at this location again.
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 15 mag 2024
Antwan, it's wonderful to hear that you had such a positive experience at Sonesta ES Suites New Orleans Convention Center. We're thrilled that you found our team members welcoming and approachable, and that our services made you see the value of staying with us over Airbnb. We're looking forward to welcoming you back in the future.

10/10 Eccellente

Edgard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very organize
Soggiorno di 3 notti a maggio 2024
Risposta di ABrumfield, il giorno 12 mag 2024
Thank you Edgar! Organization is a key skill to great customer service. Thank you for recognizing ours.

10/10 Eccellente

Victoria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like that every room has a couch!! Ac works great. Just a nice big clean room. Maybe 15-20 mins walking from the French quarter. A walk I enjoyed for 3 days straight. Every employee I spoke with was always very nice and helpful. They even had fresh popcorn in the lobby. The free breakfast isn’t anything fancy, but it’s just what you need at this price
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 14 mag 2024
Victoria, it's wonderful to hear that you appreciated the Sonesta ES Suites New Orleans Convention Center's spacious, tidy rooms, each equipped with a couch for added comfort. We're delighted to know that our efficient air conditioning was up to mark and that our location provided a pleasant walking distance to the French Quarter. It's always rewarding to hear when our team members are found to be nice and helpful, as customer service is integral to us. Also, glad that small touches like fresh popcorn in the lobby added to your satisfaction, and that you found our complimentary breakfast fitting. We look forward to welcoming you back on your next trip.

10/10 Eccellente

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was AWESOME!!!
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Charles, thank you for your feedback! We're thrilled to hear about your experience with our exceptional team members at Sonesta ES Suites New Orleans Convention Center. Do come back soon for another memorable stay!

10/10 Eccellente

Whitney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 15 mag 2024
Whitney, it's splendid to hear that your stay at our Sonesta ES Suites New Orleans Convention Center fulfilled your expectations. We appreciate your high score and hope to serve you again on your next trip to New Orleans!

10/10 Eccellente

Larry, THORNTON

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff is very helpful and kind. For the price paid, it is a great value! Walking distance to Bourbon St (about 20 minutes).
Soggiorno di 3 notti a maggio 2024
Risposta di ABrumfield, il giorno 12 mag 2024
Hello Larry! It is always a pleasure to see our staff provided excellent service. We also pride ourselves on having a prime location in the city.

10/10 Eccellente

Antwan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very friendly from the time you answered the hotel until the time you left will definitely stay here again
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Antwan, we are thrilled to read about your positive experience at Sonesta ES Suites New Orleans Convention Center. Your comments about our team's friendliness are much appreciated, and we're delighted to hear of your plans to return. Looking forward to your next visit!

10/10 Eccellente

Sarah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great stay! All front desk employees were friendly and helpful. The pool area was nice. Breakfast was very good. We would stay here again!
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Sarah, we're overjoyed to hear about your delightful stay at Sonesta ES Suites New Orleans Convention Center. It's tremendous to know that our cordial front desk team members and pool area added to your experience. We're glad you enjoyed our bountiful breakfast as well. We certainly look forward to welcoming you back in the future.

6/10 Soddisfacente

Brianna

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Blood was on towels in bathroom and NO PARKING , you’ll have to pay daily or get valet
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Brianna, we regret to hear about the issues you encountered with the bathroom towels and parking. Cleanliness is a priority and it disappoints us to know it was not up to standard during your stay. In regards to the parking, we offer a range of options to cater for our guests' diverse needs and are sorry if this caused inconvenience. We appreciate the feedback as it helps us improve and hope to provide a more satisfying experience for your next visit.

10/10 Eccellente

Cristian

Viaggio di gruppo, Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente ubicación, limpio, cama muy cómoda, tenía piscina, si regreso a New Orleans regresaria sin dudarlo
Soggiorno di 9 notti a maggio 2024
Risposta di Customer Service, il giorno 12 mag 2024
Cristian, estamos encantados de que haya disfrutado de su estadía en Sonesta ES Suites New Orleans Convention Center. Es fantástico saber que apreció nuestra excelente ubicación, limpieza y cómodas camas. También estamos encantados de que nuestra piscina haya contribuido a su experiencia. Estamos ansiosos por tenerlo de regreso para otra visita memorable. ¡Buen viaje hasta entonces!

8/10 Buono

Gabrielle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di Customer Service, il giorno 11 mag 2024
Thanks for the 4/5 rating, Gabrielle!We're thrilled you enjoyed your time at Sonesta ES Suites New Orleans Convention Center so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Eccellente

William

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
The property is in a good place. Near to the convention centre. The premises is clean and staff are nice.
Soggiorno di 7 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 mag 2024
William, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. It's great that the location worked out well for you and you appreciated the cleanliness along with the pleasant interactions with our team members. We're eagerly looking forward to welcoming you back for another visit.

8/10 Buono

john

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good friendly welcoming staff Convenient location One small complaint - breakfast should be open till 10am instead of 9:30am. Food was average.
Soggiorno di 14 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 mag 2024
John, we appreciate your kind words about the welcoming atmosphere at Sonesta ES Suites New Orleans Convention Center and its ideal location. We also thank you for your valuable feedback about the breakfast timings and quality. Your suggestion regarding extending the service time along with the desire for an enhanced food offering is duly noted and will be considered for future improvements. We're looking forward to welcoming you back on your next visit to New Orleans.

8/10 Buono

Becky

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We had a great stay. We enjoyed the breakfast, the size of the room and suite, and the bed was comfortable. The only negative was the shower head. The water came out like spikes. I've never experienced such an uncomfortable shower-head. It would be an easy switch out to one more comfortable with a softer spray.
Soggiorno di 5 notti a maggio 2024
Risposta di Customer Service, il giorno 9 mag 2024
Becky, thank you for sharing your review about the Sonesta ES Suites New Orleans Convention Center. We're delighted to hear you enjoyed the breakfast, appreciated the spacious room and found the bed cozy. We regret to hear about the showerhead, however. Our team is always looking for ways to improve, and comments like yours are immensely helpful. Your comfort is crucial to us, and we'll take note of this issue. We're glad your overall stay was pleasant and look forward to welcoming you back in the future.

10/10 Eccellente

Sophia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was so friendly and welcoming! The whole visit was delightful. We had a very clean room and access to anything we needed.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 5 mag 2024
Sophia, it's truly encouraging to hear how much you appreciated the welcoming spirit of our Sonesta ES Suites New Orleans Convention Center team members. We're delighted you found your room to your liking and that you felt well-accommodated throughout your visit. Your kind feedback is highly valued and we hope to have the pleasure of welcoming you back soon.

10/10 Eccellente

Si

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 4 mag 2024
Si, thank you for your top rating of Sonesta ES Suites New Orleans Convention Center. It means the world to us! We're delighted that you enjoyed your stay and welcome you back anytime for another remarkable experience.

2/10 Terribile

patricia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 mag 2024
Patricia, it's concerning to see your rating without any review text. We'd appreciate if you could share more details about your experience so we can identify what went wrong and strive for improvement. Your feedback is crucial to us.

8/10 Buono

Renisha

Soggiorno di 3 notti ad aprile 2024
Risposta di Renisha, il giorno 20 mag 2024
Thank you for the rating... I hope you enjoyed your stay

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The ease of check-in and Check-out. The walking distance to things!
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Richard, thank you for sharing your experience. We're thrilled that you found check-in and check-out at Sonesta ES Suites New Orleans Convention Center swift and convenient, and that our location made it easy for you to explore the surrounding attractions on foot. Your positive feedback is greatly appreciated and we hope to welcome you back in the near future!

10/10 Eccellente

Iesha

Mi è piaciuto: Condizioni e dotazioni della struttura
Good loved it
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Iesha, we're delighted to know that you had a great experience at Sonesta ES Suites New Orleans Convention Center. Nothing makes us happier than a satisfied guest. We're already looking forward to your next visit. Thank you for your review.

8/10 Buono

Mario

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good hotel , very friendly staff , comfortable rooms , the carpet in the rooms needs cleaning, also I would recommend to clean the patio area outside the rooms , it was dirty , and doesn’t look like it gets clean enough
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Mario, we're glad you found the Sonesta ES Suites New Orleans Convention Center to be a good hotel, and that our team members were friendly. We appreciate your feedback concerning the cleanliness of certain aspects of the hotel and assure you that continuous improvement is a key focus for us. We look forward to welcoming you back to an even more inviting environment in the future.

6/10 Soddisfacente

Mihail

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very very dirty. For this money very bad
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Mihail, we regret hearing that your stay didn't meet your expectations regarding cleanliness. We pride ourselves on maintaining high standards, and it seems we may have missed the mark during your visit. Please rest assured, your feedback has been taken into account and will be evaluated for improvements. We appreciate your time and understanding.

8/10 Buono

Camille

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I you have to request your room to be cleaned each day which is a hassle if you forget
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Camille, we appreciate your valuable feedback. At Sonesta ES Suites New Orleans Convention Center, we've implemented the 'on request' cleaning service to offer more flexibility to our guests. While some people appreciate this, we understand that it can be a bit of an inconvenience if forgotten. We are exploring ways to ensure all our guests find the process straightforward and hassle-free. Thank you for choosing us and we hope to welcome you back soon.

6/10 Soddisfacente

YELLIE’s

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was nice but my ac wasn’t working it was very hot and my bathtub was dirty
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Yellie, we appreciate your feedback. It's unfortunate that your stay encountered some impediments, specifically in terms of the air conditioning functionality and the cleanliness of the bathroom. Rest assured, our team members continuously strive to provide a comfortable, and clean environment for our guests. These issues will be addressed promptly. We hope you'll consider giving us another opportunity to serve you better.

10/10 Eccellente

Juve

Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 mag 2024
Juve, thank you for your 5-star rating of Sonesta ES Suites New Orleans Convention Center! We're delighted to see you had a wonderful experience and hope to welcome you back soon.

10/10 Eccellente

Wesley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent management and staff! They go out of their way with friendliness and assistance. While the property was slightly dated, it was exceptionally clean. Great option for WW2 Museum.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Wesley, it's delightful to hear that you recognized the effort put in by the management and our team members at Sonesta ES Suites New Orleans Convention Center. Your comments regarding their friendliness and assistance truly warm our hearts. We're happy that our dedication to cleanliness met your expectations, despite the hotel's mature character. It's fantastic to learn that our hotel was the right fit for your visit to the WW2 Museum. We eagerly anticipate your return.

6/10 Soddisfacente

Nancy

Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 18 mag 2024
Thank you for the feedback, Nancy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Buono

Jose Michael

Location
Soggiorno di 5 notti ad aprile 2024
Risposta di ABrumfield, il giorno 27 apr 2024
Hello Jose! Thank you for your review.

8/10 Buono

Christopher

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Staff was friendly, especially the valet. Rooms were not cleaned, i.e., beds not made, towels not replaced. Had to ask for towels, oddly the front desk can't give towels out, unless housekeeping is present(?). The suites were large and are perfect for multiple people traveling together. Overall just above average. The facility is starting to look tired and slightly unkempt, but still a great space.
Soggiorno di 2 notti ad aprile 2024
Risposta di ABrumfield, il giorno 27 apr 2024
Hello Christopher! Thank you for your review. I am sorry to hear about the lack of service during your stay. I will notify the proper management team for training and improvement of quality.

6/10 Soddisfacente

Takeeta

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
We appreciate the feedback, Takeeta.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Eccellente

Jean Marc

Personnel très accueillant et très serviable. De plus nous avons eu la chance d’avoir une réceptionniste qui parlait le français !!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Jean, tous les membres du Sonesta ES Suites New Orleans Convention Center sont ravis d'apprendre votre expérience positive. C'est formidable de savoir que les membres de notre équipe multilingue ont pu vous aider pendant votre séjour. Nous sommes ravis de vous accueillir à nouveau dans le futur.

8/10 Buono

Brayden

Soggiorno di 4 notti ad aprile 2024
Risposta di abrumfield, il giorno 14 mag 2024
Thank you Brayden

10/10 Eccellente

Skyler, Cape Coral

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great hotel with wonderful service
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 25 apr 2024
Skyler, it's heartening to hear you appreciated your stay at Sonesta ES Suites New Orleans Convention Center. We're delighted that you had a positive experience with our exceptional service. Your feedback brings joy to our team members who work tirelessly to ensure guests enjoy their stay. We eagerly look forward to welcoming you back.

6/10 Soddisfacente

Jeremy

Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
The room inside was dusty and not clean throughout.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Jeremy, it is regrettable to hear about experience with cleanliness during your stay. Ensuring a spotless environment is one of our high priorities, and we'll make sure to take your comments onboard for immediate improvement. We hope you'll consider giving us another chance in the future.

4/10 Scarso

Kourtney

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Overall the staff was great, however, one room the AC didn’t work. I was told that it was of the placement of the room. Outside area was ok, I didn’t visit the pool, it was too many people. Their breakfast was like any other complimentary meal, nothing special.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Kourtney, we're grateful for your feedback. It's wonderful to hear that our team members were able to make a good impression. We regret, however, that certain aspects of your stay fell short of expectations. It's disappointing to know that you faced inconvenience with the cooling system in one of your rooms. We want to ensure all our guests are comfortable at all times, and this concern has indeed merited our immediate attention. We're also sorry that our breakfast didn't align with your preferences, and we'll consider your comments as we continually strive to improve our offerings. Despite these issues, we sincerely hope that you would consider giving us another chance in the future.

8/10 Buono

Dan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was helpful for getting a taxi but could use a little more help at the front desk.
Soggiorno di 2 notti ad aprile 2024
Risposta di ABrumfield, il giorno 21 apr 2024
Hi Dan! Thanks for your review. We always strive to have a team available to assistance with all your needs. I am sorry to hear we could not meet that expectation for you.