Reception

Recensioni per Courtyard by Marriott New York Manhattan/Times Square

3 out of 5

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 539 su 1008 recensioni" "
Valutazione di 8 - Buono. 310 su 1008 recensioni" "
Valutazione di 6 - Soddisfacente. 90 su 1008 recensioni" "
Valutazione di 4 - Scarso. 44 su 1008 recensioni" "
Valutazione di 2 - Terribile. 25 su 1008 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

manuela giovanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
New york
Questo hotel vanta una posizione eccellente praticamente a Time Squere ma nella 40 street silenziosa e senza luminarie vicinissimo a 2 fermate dela metro' si può girare tutto il centro di manattan a piedi .camere da 4 e letti piccoli bagno bello nuovo ,wifi buono chek in ottimo personale ottimo colazione come Starbucks percio' pessima .lo consiglio vivamente
Soggiorno di 4 notti a dicembre 2019
Risposta di Customer Service, il giorno 3 gen 2020
Grazie per il feedback, manuela giovanna. Ti ringraziamo per aver dedicato del tempo a lasciarci una recensione. Siamo contenti che tu abbia trascorso un soggiorno così meraviglioso con noi e non vediamo l'ora di rivederti presto. Grazie. Jorel Veras Senior Operations Manager

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
L unica visa positiva è la posizione. Camera molto sporca. Asciugamani sempre sporchi con macchie concierge scortese e poco disponibile. Lavandino d vasca intoppate per tutta la durata del soggiorno. Letti scomodissimi. Non ci tornerò più.
Soggiorno di 6 notti a dicembre 2019
Risposta di Customer Service, il giorno 26 dic 2019
Grazie per il feedback. Ti ringraziamo per aver dedicato del tempo a lasciarci una recensione. Siamo spiacenti di apprendere che il tuo soggiorno è stato tutt'altro che ideale. Ci scusiamo per il fatto che la tua camera non sia stata aggiornata correttamente prima del tuo arrivo. Ci assicureremo di rispondere a tutti i tuoi commenti e dubbi con i membri appropriati del nostro team in movimento. Grazie. Jorel Veras Senior Operations Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good
Good place, perfect position
Soggiorno di 1 notte a ottobre 2019
Risposta di Customer Service, il giorno 9 nov 2019
Thank you for the feedback. We appreciate you taking the time to leave us review. We're glad to hear you enjoyed your time with us and we look forward to seeing you again soon. Jorel Veras Senior Operations Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a luglio 2019
Risposta di Customer Service, il giorno 14 lug 2019
Thanks for the perfect rating! We're pleased to hear that you have fully enjoyed your stay here with us, as we strive to create a full service experience for our guests. We can't wait to see you again soon! Have a fantastic day! Coral Castillo Front Office Manager

10/10 Eccellente

Alessandro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottima opzione
Ottima opzione per trascorrere un soggiorno a Manhattan a costi contenuti. Le camere sono spaziose (considerando la dimensione media a NY). Ottima la pulizia. Eccezionale la zona. A pochissimi metri da Bryant Park ed a non più di un minuto di distanza da due differenti stazioni della metro (Bryant Park e Times Square 42nd). Lo conosiglio.
Soggiorno di 6 notti a settembre 2018
Risposta di Operations Manager, il giorno 8 ott 2018
Dear Alessandro, thank you for the wonderful review of the Courtyard New York Manhattan/Times Square. Your positive comments about our excellent location and comfortable accommodations are greatly appreciated. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit. Jessenia Rodriguez, Operations Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Posizione ideale per Times Square Buon rapporto qualità prezzo
Soggiorno di 2 notti ad agosto 2018
Risposta di Operations Manager, il giorno 18 ago 2018
Dear Guest, thank you for choosing Courtyard New York Manhattan/Times Square for your stay. We're pleased that our convenient location was perfect for you and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will stay with us soon! Jessenia Rodriguez, Operations Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Risposta di Operations Manager, il giorno 25 feb 2018
Dear Lakia, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at the Courtyard New York Manhattan/Times Square. Jessenia Rodriguez, Operations Manager

6/10 Soddisfacente

Marco, Roma

Hotel di medio livello in ottima posizione
Hotel che si fa preferire grazie alla sua posizione strategica. Per il resto nella media con personale che non si contraddistingue per la cortesia. Forse sono pochi i tre ascensori disponibili e possono provocare qualche ritardo negli spostamenti. Comodo il bar interno per la colazione anche se il locale non era ben riscaldato. Buona la pulizia della camera anche se un giorno hanno dimenticato di farla.
Soggiorno di 5 notti a gennaio 2018
Risposta di Operations Manager, il giorno 17 gen 2018
Dear Marco, thank you for your review. It’s a pleasure knowing you liked the breakfast we offer and had an overall enjoyable time with us. However, we are sorry if any inconvenience caused while you were here. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope that you will give us another opportunity to better serve you on your next visit to New York. Jessenia Rodriguez, Operations Manager

8/10 Buono

Fulvio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
da riutilizzare
hotel ben posizionato, confortevole, pulito.
Soggiorno di 7 notti a novembre 2017
Risposta di James, il giorno 15 nov 2017
Dear Fulvio, thank you for the remarks regarding your stay at the Courtyard New York Manhattan/Times Square. We are pleased to read that you liked our well-kept property and convenient location. It was our pleasure serving you, and we hope to have you back with us soon. Jessenia Rodriguez, Operations Manager

10/10 Eccellente

Phuong, Houston

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a maggio 2024
Risposta di Senior Operations Manager, il giorno 23 mag 2024
Dear Phuong, We appreciate you taking the time to leave your generous rating regarding your recent visit to Courtyard New York Manhattan/Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Deborah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No hubo empatía
Soggiorno di 1 notte a febbraio 2024
Risposta di Senior Operations Manager, il giorno 22 mag 2024
Dear Deborah, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences that were not addressed. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guests' experience. It was a pleasure hosting your visit, and we look forward to seeing you again at Courtyard New York Manhattan/Times Square. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Arnold

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was a wonderful stay. Very clean and great room. The staff was exceptionally good. Definitely would comw back!
Soggiorno di 3 notti a maggio 2024
Risposta di Senior Operations Manager, il giorno 20 mag 2024
Dear Arnold, Thank you for your glowing review! We are delighted to read that you had such a wonderful experience, from the comfort of your room to your interactions with our excellent team. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're thrilled that you have already decided to stay with us again. We look forward to welcoming you back to Courtyard New York Manhattan/Times Square for another memorable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff friendly, knowledgeable and helpful
Soggiorno di 2 notti a maggio 2024
Risposta di Senior Operations Manager, il giorno 20 mag 2024
Dear Richard, We are flattered by your generous review of Courtyard New York Manhattan/Times Square. It is very kind of you to recognize our devoted staff for their hospitable service, and we'll share your compliments with our team to let them know their efforts are appreciated. Reviews like yours make our efforts worthwhile, and we would be honored to welcome you back for another fantastic stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Juilette

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Great location right in the heart of NYC and close to Times Square. Clean hotel and room. Staff was pleasant and helpful. Great stay, no complaints.
Soggiorno di 4 notti a maggio 2024
Risposta di Senior Operations Manager, il giorno 24 mag 2024
Dear Juilette, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to post a review. We're delighted you enjoyed everything about your stay and loved the convenience of being close to Times Square. It's also great to know our clean hotel and pleasant staff contributed to your overall satisfaction. Reviews like yours make our efforts worthwhile, and we would be honored to welcome you back for another fantastic stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Regla Ismaray

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice experience to stay at Courtyard by Marriott New York Manhattan/Times Square. It's a perfect spot if you want to be near of the heart of the city. I really enjoy the environment, the staff was very attentive and polite. The room's conditions were clean and comfortable.
Soggiorno di 3 notti a maggio 2024
Risposta di Senior Operations Manager, il giorno 16 mag 2024
Dear Regla Ismaray, We're thrilled to read that you found Courtyard New York Manhattan/Times Square to be the perfect spot for being near the heart of the city! It's heartening to know that you enjoyed the environment and experienced attentive and polite service from our staff. We take pride in providing a clean and welcoming atmosphere, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we hope to see you again.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Corina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The convenience of the location was great. The washroom faucet in the basin was dated. Would have liked a room with a better view.
Soggiorno di 2 notti a maggio 2024
Risposta di Senior Operations Manager, il giorno 14 mag 2024
Dear Corina, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your experience. We're delighted to read that you found our hotel's location convenient for your stay. Your feedback regarding the washroom faucet and the room view is appreciated, and we'll be sure to give that careful thought as we continue to improve our accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Alexandre

Mi è piaciuto: Pulizia e personale e servizio
The overall services was good
Soggiorno di 4 notti a maggio 2024
Risposta di Senior Operations Manager, il giorno 6 mag 2024
Dear Alexandre, We are incredibly pleased you enjoyed your stay at Courtyard New York Manhattan/Times Square, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Manhattan.Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 Eccellente

Marcela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comodidad y espacio en Habitación y baño
Soggiorno di 5 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 3 mag 2024
Dear Marcela, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to leave your outstanding feedback. We are glad that everything went well during your time with us and that our comfortable rooms made for a memorable experience! We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Jessenia RodriguezSenior Operations Manager

8/10 Buono

LILIANA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 4 mag 2024
Dear Liliana, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for another great visit.Sincerely,Jessenia RodriguezSenior Operations Manager

8/10 Buono

mandi

Mi è piaciuto: Pulizia e personale e servizio
Staff was great! Hotel is in an excellent location. However, it needs a little TLC. It’s clean, it just takes better photos than in person.
Soggiorno di 4 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 1 mag 2024
Dear Mandi, It is always a pleasure to have our associates recognized, and we are pleased that our great location was perfect for your visit. We are grateful for each of your comments, including those about the updating of our property, as we continually strive to improve our guest experience. Thank you for staying at Courtyard New York Manhattan/Times Square and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to Manhattan. Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was all great. Staff friendly n informative.
Soggiorno di 2 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 1 mag 2024
Dear Michael, We are incredibly pleased you enjoyed your stay at Courtyard New York Manhattan/Times Square. It is lovely to know that your interactions with our staff have been so exceptional. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for recommending us to future guests, and we hope to see you again soon.Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 Eccellente

Brooke

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everyone was very helpful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 29 apr 2024
Dear Brooke, Thank you for sharing your wonderful experience at the Courtyard New York Manhattan/Times Square during your recent stay. We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We appreciate you visiting our hotel and hope to welcome you again the next time that you are in New York. Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 Soddisfacente

Christina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Small rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Operations Manager, il giorno 29 apr 2024
Dear Christina, Thank you for taking the time to share your feedback with us. We always aim to provide every guest with the excellent experience expected of us; however, we are sorry for not meeting your expectations regarding the size of the room. Apart from this, we hope the rest of your stay was pleasant, and we hope to welcome you back.Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 Soddisfacente

Lilian

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 26 apr 2024
Dear Lilian, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Dolores

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was phenomenal.
Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Operations Manager, il giorno 25 apr 2024
Dear Dolores, We are flattered by your generous review. It is very kind of you to recognize our devoted staff for their hospitable service. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. Thank you for choosing Courtyard New York Manhattan/Times Square; we look forward to your next visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 Soddisfacente

Saiid

Viaggio con la famiglia
Non mi è piaciuto: Servizi
i expected the parking expense to be born by the hotel. needs to make it clear at check ins that there is a parking fee
Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Operations Manager, il giorno 21 apr 2024
Dear Saiid, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Bridget

Soggiorno di 4 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 8 mag 2024
Dear Bridget, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Nafis, Winchester

Soggiorno di 2 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 8 mag 2024
Dear Nafis, Thank you for choosing Courtyard New York Manhattan/Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Nancy

Soggiorno di 3 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 7 mag 2024
Dear Nancy, Thank you for staying with us! We are pleased to receive your generous rating for Courtyard New York Manhattan/Times Square. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 Eccellente

Lorne

Soggiorno di 2 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 18 apr 2024
Dear Lorne, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Greg

Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Operations Manager, il giorno 7 mag 2024
Dear Greg, We appreciate you choosing Courtyard New York Manhattan/Times Square and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. Thank you for being our guest. We look forward to your next visit!Sincerely,Jessenia RodriguezSenior Operations Manager

6/10 Soddisfacente

Muriel

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Le personnel est très agréable et bienveillant. Les chambres sont acceptables. Elles sont sont pas vraiment faites pour 4 personnes les lits sont petits. Emplacement idéal proche des restaurants, parcs et Broadway.
Soggiorno di 2 notti ad aprile 2024
Risposta di Senior Operations Manager, il giorno 15 apr 2024
Dear Muriel, Thank you for sharing your feedback about your recent stay with us. We are delighted that you found our staff to be pleasant and caring, and we appreciate your kind words about our location near restaurants, parks, and Broadway. However, we apologize for any inconvenience caused by the room size and bedding arrangements not fully meeting your needs. Your feedback is important to us, and we will use it to continue improving our accommodations and services for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for a much more pleasant visit soon!Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Isaac

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good for a short stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Operations Manager, il giorno 11 apr 2024
Dear Isaac, Thank you for choosing Courtyard New York Manhattan/Times Square and for your excellent review. We are glad to know that our hotel was suitable for your short stay. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

4/10 Scarso

Eric

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Staff un poco rudo a la hora de presentarle una oportunidad.
Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Operations Manager, il giorno 9 apr 2024
Dear Eric, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Dyana

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
The rooms weren't great, but who goes to NY to be in their room. The staff was amazing and location was perfect.
Soggiorno di 5 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 3 apr 2024
Dear Dyana, Thank you for writing such a kind review about your time at Courtyard New York Manhattan/Times Square. We are thrilled to read that our staff made your stay enjoyable and that you appreciated our hotel's prime location. We understand the importance of a comfortable room, and we apologize for any inconvenience you experienced. Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Juan, San Jose

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location. Close metro station. Quiet although close to Time Square. Standard size room. Comfortable bed.
Soggiorno di 5 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 3 apr 2024
Dear Juan, Thank you for the terrific review and for sharing it with others. We are delighted to read that you enjoyed your stay with us and loved our close proximity to the metro station, as well as the comfort of our beds. It's our goal to provide a welcoming and relaxing environment for our guests, and we're glad we could make that happen for you. Thank you for choosing Courtyard New York Manhattan/Times Square. We hope to have the opportunity to welcome you again for a future stay. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 1 apr 2024
Dear Mary, We are delighted you enjoyed your stay at Courtyard New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to our area.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Lorraine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent friendly, welcoming staff. Always wished us a great day or a friendly “welcome back” at the end of the day. Hotel was spotless. Our room was cleaned every day. Very convenient location - steps away from Times Square and Broadway. Would totally stay again!
Soggiorno di 4 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 31 mar 2024
Dear Lorraine, Thank you for choosing to stay with us and for taking the time to write such a glowing review. We're delighted that our friendly and welcoming staff made your stay memorable and that you found our hotel spotless and conveniently located near Times Square and Broadway. Providing exceptional service and ensuring a clean and comfortable environment for our guests are our top priorities, and we're glad our efforts paid off. It was a pleasure having you as our guest, and we hope to see you again soon at Courtyard New York Manhattan/Times Square.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is clean, convenient, and walkable to time square
Soggiorno di 2 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 29 mar 2024
Dear Steven, Thank you for your kind words about our hotel. We are thrilled to read that you enjoyed your stay with us and appreciate you for highlighting our clean accommodation and the convenience of being close to Times Square. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that this was your experience. We hope to welcome you back to Courtyard New York Manhattan/Times Square again soon for another wonderful stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location in midtown!
Soggiorno di 8 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 25 mar 2024
Dear David, Thank you for choosing Courtyard New York Manhattan/Times Square and for highlighting our convenient location in your review. We are delighted to know that your stay with us was pleasurable, and we look forward to welcoming you back for another exceptional experience.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Rahul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good staff, walking distance to all popular spots
Soggiorno di 4 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 19 mar 2024
Dear Rahul, Thank you for your feedback! We're delighted that you found our staff hospitable and enjoyed the convenient location within walking distance of popular spots. We take pride in guests' satisfaction and are thrilled you had a pleasant stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to Courtyard New York Manhattan/Times Square again soon for another enjoyable stay!Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Devon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great location near Time Square. Rooms are decent sized and the rates are good. The breakfast is not worth upgrading to pay for.
Soggiorno di 1 notte a marzo 2024
Risposta di Senior Operations Manager, il giorno 15 mar 2024
Dear Devon, Thank you for sharing your experience with us! We're thrilled you enjoyed our prime location near Times Square and found our room rates to be reasonable. Your feedback regarding breakfast is valuable, and we apologize if it did not meet your expectations. We'll share this with the appropriate individuals to improve our offerings. We hope to have the pleasure of welcoming you back to Courtyard New York Manhattan/Times Square for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Margit, San Diego

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
You have incredible staff!! All were so polite and full of hospitality. Your property though is tired and needs some love. A FFE spruce up would go a long ways.
Soggiorno di 1 notte a marzo 2024
Risposta di Senior Operations Manager, il giorno 12 mar 2024
Dear Margit, Thank you for staying at Courtyard New York Manhattan/Times Square and for posting this wonderful review. We're thrilled to read that our team's politeness and hospitality left a positive impression on you. Your feedback regarding the property is valuable, and we will work on enhancing the overall experience for our guests. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Miste

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
View of Empire State Building from our 21st floor room. Only complaint would be that we could not adjust the thermostat in our room. It was a little warm so staff supplied us with a fan which helped a little.
Soggiorno di 4 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 11 mar 2024
Dear Miste, Thank you for reviewing your stay at Courtyard New York Manhattan/Times Square. We are pleased to read that you enjoyed your overall stay, and the incredible view of the Empire State Building from your room added to your enjoyment. However, we regret your issues with the thermostat in our room. We have taken note of your observations and will share this feedback with the appropriate individuals so we can improve going forward. We appreciate you being our guest and hope to have another opportunity to welcome you back soon. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Roberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Senior Operations Manager, il giorno 10 mar 2024
Dear Roberto, We appreciate you leaving your excellent rating of your stay at Courtyard New York Manhattan/Times Square. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Amanda, Columbus

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were so welcoming and helpful! The bartender went above and beyond when I asked for a couple things for the room. Beds were comfy. Would absolutely stay here again.
Soggiorno di 3 notti a febbraio 2024
Risposta di Senior Operations Manager, il giorno 8 mar 2024
Dear Amanda, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your positive experience. We're thrilled to read that our staff's welcoming and helpful demeanor and the excellent service from our bartender contributed to a positive experience. It's also great to know you found the beds comfortable and that you would consider staying with us again. We look forward to welcoming you back for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

Dawn

Mi è piaciuto: Condizioni e dotazioni della struttura
Staff was very friendly and informative. Great Location to most things zi was here to do.
Soggiorno di 3 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 8 mar 2024
Dear Dawn, Thank you for being our guest and for your kind words! We're delighted to read that our friendly and informative staff made your stay enjoyable. It's also great to know that our location was convenient for your planned activities. We look forward to welcoming you back to Courtyard New York Manhattan/Times Square for another great experience.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Eccellente

RENE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location from the property was very convenient since it was blocks away from several touristic places. Service from all the staff was very pleasant and very helpful when asking for directions and other things that asked for. the room was always clean from top to bottom. Felt very secure going to the area located.
Soggiorno di 5 notti a gennaio 2024
Risposta di Senior Operations Manager, il giorno 7 mar 2024
Dear RENE, Thank you for your fantastic review about your stay at Courtyard New York Manhattan/Times Square. We are delighted to read that you had such a wonderful experience, from our convenient location to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest. It's also great to know that your room was consistently clean and that you felt secure. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

TOMASZ

Soggiorno di 3 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 27 mar 2024
Dear TOMASZ, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to know that you had an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for another great visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Buono

Rose

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is in an excellent location and is very walkable to area attractions. It is totally acceptable and our stay here was good. Our room was adequate. We did find someone else’s dirty socks in our room and our air conditioning didn’t work. It got really stuffy in our room so we had to open our window for some fresh air. Also, the shower configuration is a little weird and we got water on the floor. The shower head points straight at the glass door. Anyway, it was not a bad stay at all. Just a few little things. We felt safe here and it was a perfect location for us. The price was also reasonable for the location.
Soggiorno di 4 notti a marzo 2024
Risposta di Senior Operations Manager, il giorno 7 mar 2024
Dear Rose, Thank you for being our guest and for sharing your experience with fellow travelers. We're pleased to read that you had a great stay overall and found our hotel's location convenient. However, we apologize for the cleanliness and maintenance concerns with the room. Your comments are important to us, and we will address these matters to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Jessenia Rodriguez Senior Operations Manager