We appreciate your feedback. We're disappointed to learn that your stay with us did not meet your expectations. We endeavor to provide you with the most comfortable experience possible, so please be assured that your rating will be addressed with the appropriate members of our team moving forward. Thanks again for sharing.

Thank you for your feedback and for reaching out to us, Maria. We sincerely apologize for the miscommunication on our site regarding the temporary closure and we will make sure to update it properly as soon as possible. Thank you for reaching out to us about this so we can ensure this is fixed moving forward. We would still love to host you when we reopen. Thank you again.

Dear guest Our sincere apologies as our closure has been extended. Due to the slow recovery in NYC the hotel was forced to extend its closure. We notified all third party of our closure and cancellation of all future bookings.

Sandra, We're sorry your stay at The Stewart did not meet your expectations.

We apologize for the miscommunication and inconvenience, John. Our hotel is currently closed and will not be re-opening in 2021.

Our sincere apologies for the inconvenience, Bryan. The hotel is trying its hardest to reopen its door as soon as possible. We canceled all our reservation and advise all our third party booking partners to advise their guests. We hope to reopen our doors to welcome back our team and guests, thank you.

Please note we have advise all third party partners of our closure. We sincerely apologize for the inconvenience. We are working very hard to reopen our doors as soon as possible.

Thanks for the feedback, Archana Our sincere apologies for the inconvenience. The hotel is trying its hardest to reopen its door as soon as possible. We canceled all our reservation and advise all our third party booking partners to advise their guests. We hope to reopen our doors to welcome back our team and guests, thank you. Oscar Vertiz | Assistant Director of Sales

We are truly sorry for the inconvenience. The hotel is trying its best to reopen its doors as soon as possible.

We appreciate you for bringing this problem to our attention, Florella. We know choosing the right hotel for all your needs can be time consuming, and we regret that we didn't make it a stress-free experience for you. Your feedback regarding our reservation system is not something you should have encountered. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon.

Our sincere apologies for the inconvenience. The hotel closure has been extended until further notice.

Heather, Our team is known for our phenomenal customer service, and we are disappointed when we fall short of this standard. It's upsetting to hear that you experienced problems while staying at our hotel. Please know that this isn't something we take lightly. We do hope you give us an opportunity to share a more positive experience with you soon.

We understand your frustration with Hotels.com, Dvonne, however we would appreciate if you would please remove your review about our hotel as your issue is not with our hotel, but with the site. Thank you.

Rachel, from reading over your review we can see that you have an issue with hotels.com, not our hotel specifically. We would appreciate if you would please remove your review seeing as your issue is with the site, not our property.

We understand you have an issue with Hotels.com, however, we ask that you please remove your review for our hotel as your issue with Hotels.com, not with our property. Thank you.

We are sincere sorry for the inconvenience. The hotel has extended its closure until further notice, we have canceled all our future bookings and advised all our booking partners. Oscar Vertiz | Assistant Director of Sales

Our sincere apologies, the hotel is closed until further notice. The hotel has advised all third parties in order to avoid situations similar to yours. We hope we can reopen our doors as soon as possible.

Thank you for sharing feedback from your recent stay with us, Erik. We are saddened to see you were not happy with the experience you had at our hotel. We are not entirely sure what we could have done better to provide you with a 10/10 experience as you only left a rating on your review. We hope that you'll give us the chance to provide you with a perfect stay in the future. Thank you.

Thank you for bringing this situation to our attention, Kevin. We appreciate your honest feedback about our reservation system, and we will be sure to address this with our team moving forward. We're sorry that your experience with us tarnished by false advertisement and we hope that you give us the opportunity to host you in the future when we are open and ready to share a more positive experience.