Suite monolocale Deluxe, 1 letto king, balcone | Vista del balcone

Recensioni per Global Luxury Suites at The Arches

2.5 out of 5
Global Luxury Suites at The Arches
228 East 135 Street, Bronx, NY

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 118 su 277 recensioni" "
Valutazione di 8 - Buono. 50 su 277 recensioni" "
Valutazione di 6 - Soddisfacente. 26 su 277 recensioni" "
Valutazione di 4 - Scarso. 27 su 277 recensioni" "
Valutazione di 2 - Terribile. 56 su 277 recensioni" "

8,0/10

Pulizia

6,4/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Enrico

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 14 notti a marzo 2023
Risposta di Global Luxury Suites, il giorno 21 apr 2023
Enrico,Thank you for sharing your feedback with us! We are so glad to hear you had a positive experience and look forward to hosting you again soon.

8/10 Buono

Colossal

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024

2/10 Terribile

Alyssa

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel doesn’t answer their phone when there is a problem
Soggiorno di 1 notte a maggio 2024
Risposta di The GLS Customer Care Team, il giorno 28 mag 2024
Dear Alyssa, we very sorry to hear about your experience with our phone service. We appreciate your feedback and will address this issue promptly. We hope for the chance to host you again for an improved stay.

2/10 Terribile

kyle

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bring eye covers, it’s bright as day in your room at night. Shower head is broken, toilet seat broken, never get clean towels, room never gets cleaned, got locked out at night. Worst experience ever
Soggiorno di 3 notti a maggio 2024
Risposta di The GLS Customer Care Team, il giorno 20 mag 2024
We're very sorry to hear about your experience, Kyle. This is not the standard we aim for. Please contact us directly so we can address these issues and make things right. Thank you for your feedback.

4/10 Scarso

Tomas

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di The GLS Customer Care Team, il giorno 13 mag 2024
We're sorry to hear about your experience, Tomas. Your feedback is important to us, and we apologize for any shortcomings you encountered during your stay. Our goal is to provide all our guests with a comfortable and enjoyable experience, and we regret that we fell short of meeting your expectations.

6/10 Soddisfacente

Catarina

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
What I didn’t like was that I got the room with the porch. Those face a storage facility with floodlights, and there are no curtains, only screens that don’t block light. My sleep was terrible, looked like daylight the entire time. Other than that the place is great! But go for a regular room, avoid facing west
Soggiorno di 2 notti a maggio 2024
Risposta di The GLS Customer Care Team, il giorno 13 mag 2024
Dear Catarina, we apologize for the inconvenience caused by the lack of curtains in your room with the porch. We're glad to hear that you otherwise enjoyed your stay, and we appreciate your recommendation regarding room selection. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terribile

Derek

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Do not stay here. No staff on site, you call an 800 number when you need assistance… then wait on hold… it would have been ok if i didn’t have to call them every time i used the passcode on my door… it never worked twice in a row… I got two rooms and the door codes didn’t work for either, multiple times. Very upset… awful communication.
Soggiorno di 1 notte a maggio 2024
Risposta di The GLS Customer Care Team, il giorno 13 mag 2024
We're deeply sorry to hear about your experience, Derek. This is certainly not the level of service we aim to provide, and we apologize for the inconvenience and frustration you encountered during your stay. Your feedback is important to us, and we will investigate the issues you've raised to ensure they are addressed promptly.

2/10 Terribile

Aniqa

Soggiorno di 4 notti a maggio 2024
Risposta di The GLS Customer Care Team, il giorno 28 mag 2024
Dear Aniqa, It's disappointing to see that your expectations weren't met during you stat with us. We appreciate your feedback and would like to discuss the issues you faced. Please contact us directly so we can work to make things right.

6/10 Soddisfacente

Yury

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.
Soggiorno di 3 notti a maggio 2024
Risposta di The GLS Customer Care Team, il giorno 10 mag 2024
We appreciate your feedback, Yury. We're glad to hear that you found the suite and gym facility good however, we're deeply sorry to hear about the unfortunate incident with your car. Your safety and security are of utmost importance to us, and we apologize for any inconvenience caused by the lack of clarity regarding parking fees. We'll address this issue internally to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 Soddisfacente

James

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This was a good location for my needs. The beds were uncomfortable.
Soggiorno di 3 notti a maggio 2024
Risposta di The GLS Customer Care Team, il giorno 6 mag 2024
Thank you for your feedback, James. We're pleased to hear that our location suited your needs. However, we apologize for any discomfort you experienced with the beds. Your comments are valuable, and we'll address this issue to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide a more satisfying experience.

10/10 Eccellente

Jovan

Soggiorno di 2 notti ad aprile 2024
Risposta di The GLS Customer Care Team, il giorno 20 mag 2024
Thank you for staying with us, Jovan! We're thrilled you had a perfect stay. We appreciate your feedback and look forward to welcoming you back soon if your travels bring you back to this area!

10/10 Eccellente

Ryan

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Top Quality, Second to none
Soggiorno di 1 notte ad aprile 2024
Risposta di The GLS Customer Care Team, il giorno 25 apr 2024
Thank you, Ryan, for your outstanding review! We're delighted to hear that your experience with us was top-notch. Providing exceptional service and accommodations is our priority, and we're thrilled to know that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience!

4/10 Scarso

kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
I like the balcony.The place was clean.The room was very small.Property was nothing like the pictures on website!! Not a kitchenette small microwave sink and small refrigerator.I had to call for my code.Email didn't have access code.Buildung smells of weed.
Soggiorno di 1 notte ad aprile 2024
Risposta di The GLS Customer Care Team, il giorno 30 apr 2024
We appreciate your feedback, Kimberly. We're glad you enjoyed the balcony and cleanliness. We apologize for any discrepancies between our property and its online representation, we do inform guests that our property images are representative. We'll work on addressing the issue you had with the access codes to improve future experiences. We hope for the chance to prove ourselves again and offer you an improved stay with us. Until then, safe travels!

8/10 Buono

irving ulises

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Los vecinos tuvieron una orgia sexual y pusieron música a las 2 am, todo el piso huele a marihuana
Soggiorno di 2 notti ad aprile 2024
Risposta di The GLS Customer Care Team, il giorno 22 apr 2024
Irving, we are sorry to hear about the disturbance caused by your neighbors during your stay. It's important for all guests to feel comfortable and have a peaceful experience. We take such matters seriously and will address them with our management team to ensure that appropriate actions are taken to prevent such incidents in the future. We apologize for the inconvenience and hope to have the opportunity to provide you with a more enjoyable stay in the future.

8/10 Buono

Luis

Soggiorno di 1 notte ad aprile 2024
Risposta di The GLS Customer Care Team, il giorno 6 mag 2024
Thank you, Luis, for your review! We're glad you had a positive experience overall. If there's anything specific you think we could improve to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di The GLS Customer Care Team, il giorno 12 apr 2024
Thank you, Jennifer, for your 5-star rating! We're pleased to see that you enjoyed your stay with us. If you have any feedback or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 Eccellente

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Easy check-in
Soggiorno di 1 notte ad aprile 2024
Risposta di The GLS Customer Care Team, il giorno 8 apr 2024
Thank you for your feedback, Jennifer! We're glad to hear that you found the check-in process easy. If there's anything else we can do to improve your experience or if you have any further comments, please don't hesitate to let us know. We hope you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Eccellente

Josephine

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My stay was great. I would definitely recommend this place 10/10
Soggiorno di 3 notti ad aprile 2024
Risposta di The GLS Customer Care Team, il giorno 8 apr 2024
Dear Josephine, thank you for your positive feedback! We're pleased to hear that you had a great stay with us. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for another wonderful stay in the future. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.

10/10 Eccellente

Zymere

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room was nice
Soggiorno di 4 notti a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 5 apr 2024
We appreciate your feedback, Zymere! We're delighted to hear that you found the room nice during your stay. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We hope to host you again in the future for another pleasant stay!

8/10 Buono

Omo

Mi è piaciuto: Pulizia
The hallway carpet have to be change.
Soggiorno di 4 notti a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 29 mar 2024
Dear Omo, we appreciate your suggestion regarding the hallway carpet and will certainly take it into consideration for future improvements. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay soon!

4/10 Scarso

Regina

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 29 mar 2024
We're sorry to hear about your experience, Regina. If there are any specific issues you encountered during your stay that we can address or improve upon, please let us know. Your feedback is important to us, and we hope to have the opportunity to better meet your expectations in the future. If you have any further concerns, please don't hesitate to reach out to us directly.

8/10 Buono

Paul

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Everything was good.
Soggiorno di 5 notti a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 18 mar 2024
We appreciate your feedback, Paul! We're glad to hear that you had a good experience overall. If there's anything we can do to make your next stay even better, please feel free to let us know. Thank you for choosing Global Luxury Suites and we hope to welcome you back again soon.

8/10 Buono

Stephanie

Mi è piaciuto: Condizioni e dotazioni della struttura
My second time staying here and had a better experience this time around... i would stay there again!!
Soggiorno di 1 notte a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 18 mar 2024
Thank you for choosing to stay with us again, Stephanie! We're glad to hear that your second experience was better and that you would consider staying with us again. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Eccellente

Amber

Viaggio di gruppo
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Everything with the hotel was perfect except for the elevator, the hotel is pet friendly, and the pets have obviously turned the elevator into their personal bathroom and it smells and wet of dog pee so someone should definitely take care of that, I’d stay again but that elevator needs a deep clean.
Soggiorno di 2 notti a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 18 mar 2024
Dear Amber, thank you for sharing your experience. We're delighted to hear that you had an overall pleasant stay. We apologize for the inconvenience caused by the elevator cleanliness issue. We'll ensure that our team addresses this promptly to maintain a high standard of cleanliness throughout the hotel. We appreciate your feedback and hope to welcome you back for an even better experience in the future.

10/10 Eccellente

Miguel

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Dont know why people are leaving bad reviews, this place was awesome in every way. Will book again in the near future.
Soggiorno di 3 notti a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 8 mar 2024
We greatly appreciate your positive feedback Miguel! It's wonderful to hear that you had an awesome experience during your stay with us. We strive to provide the best possible accommodations and service to all our guests. Thank you for choosing our property, and we look forward to welcoming you back in the near future for another enjoyable stay!

6/10 Soddisfacente

Noelle

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
This was a decent place, some issues with faulty smoke alarms that interrupted one night, but ultimately decent
Soggiorno di 2 notti a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 8 mar 2024
Dear Noelle, we apologize for the inconvenience caused by the faulty smoke alarms during your stay. Your feedback helps us improve our services, and we'll address the issue promptly to ensure a better experience for our guests in the future. Despite this issue, we're glad to hear that your overall experience was decent. Thank you for staying with us, and we hope to have the opportunity to host you again in the future.

8/10 Buono

Rene

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great 👍 place.
Soggiorno di 2 notti a marzo 2024
Risposta di The GLS Customer Care Team, il giorno 4 mar 2024
Dear Rene, thank you for sharing you thoughts with us! It's great to hear that you enjoyed your stay. If there's anything specific you loved about your experience or any areas where we can improve, please feel free to share. We hope to have the pleasure of hosting you again in the future!

8/10 Buono

Rashiiya

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di The GLS Customer Care Team, il giorno 4 mar 2024
Thank you for your review, Rashiiya! We appreciate your feedback. If there were any specific aspects of your stay that stood out to you, or if there are areas where we could improve to make your experience even better next time, please let us know. We hope to welcome you back again soon!

2/10 Terribile

Dyquiom

Soggiorno di 1 notte a febbraio 2024
Risposta di The GLS Customer Care Team, il giorno 4 mar 2024
Dear Dyquiom, we're sorry to hear about your experience. Your feedback is valuable to us. If there were any specific issues that you encountered during your stay that we could address or improve upon, please let us know so we can ensure a better experience in the future.

6/10 Soddisfacente

Soma

Viaggio con famiglia e bambini piccoli
nice
Soggiorno di 4 notti a febbraio 2024
Risposta di The GLS Customer Care Team, il giorno 1 mar 2024
Thank you for taking the time to share your feedback Soma! We genuinely appreciate your review. However, we've noticed that your stay didn't meet your expectations entirely. We strive to enhance our services continually, and your input helps us immensely in this process. Rest assured, we are committed to making necessary improvements to ensure a more satisfying experience during your future visits.

10/10 Eccellente

Iro

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a febbraio 2024
Risposta di The GLS Customer Care Team, il giorno 26 feb 2024
Thank you for sharing your positive experience Iro! We're delighted to hear that you had a great stay. If you have any specific highlights or aspects of your experience that you'd like to share, feel free to let us know. Your feedback helps us continue to provide excellent service to all our guests.

10/10 Eccellente

Joaquin

Soggiorno di 2 notti a febbraio 2024
Risposta di The GLS Customer Care Team, il giorno 22 mar 2024
Joaquin, thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If you ever return to the area, we would be happy to welcome you back. Safe travels, and we hope to see you again soon!

10/10 Eccellente

Felix

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di The GLS Customer Care Team, il giorno 20 feb 2024
Dear Felix, thank you for your amazing review. We are glad to see that you were satisfied with your stay, we would love to hear more about it the next time you choose to visit. Safe Travels!

8/10 Buono

Yunior

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
No ideal way to get to the parking lot for the guests
Soggiorno di 11 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 19 feb 2024
Yunior, we apologize for any inconvenience regarding access to the parking lot. We're actively reviewing ways to improve guest accessibility and appreciate your feedback. Thank you for choosing to stay with Global Luxury Suites, and we hope to better meet your expectations in the future.

4/10 Scarso

Howard

Mi è piaciuto: Pulizia e comfort della camera
Disappointing stay.
We spent 5 nights at this location. Upon arriving we saw that one of the window blinds was broken and we had to use a fix to cover the window. Also the sofa leg was broken and the bathroom faucet was loose.
Soggiorno di 5 notti a febbraio 2024
Risposta di The GLS Customer Care Team, il giorno 9 feb 2024
Dear Howard, we apologize for the inconveniences you encountered during your stay. We regret that the broken window blind, sofa leg, and loose bathroom faucet affected your experience. Your feedback is crucial, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing these matters to our attention.

10/10 Eccellente

Beach, Hanover

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Everything was excellent.
Soggiorno di 3 notti a febbraio 2024
Risposta di The GLS Customer Care Team, il giorno 9 feb 2024
Beach, We're thrilled to hear that everything met your expectations! Thank you for choosing Global Luxury Suites for your stay, and we hope to welcome you back for another excellent experience soon!

10/10 Eccellente

Sean

Mi è piaciuto: Pulizia e comfort della camera
I enjoyed it
I have no complaints
Soggiorno di 4 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 5 feb 2024
Dear Sean, we're delighted to hear that you had a seamless and enjoyable experience! Your satisfaction is our priority, and we're glad we could meet your expectations. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future!

10/10 Eccellente

Breanna

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Everything was clean, it was great not having to deal with anyone
Soggiorno di 1 notte a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 5 feb 2024
Brianna, we're glad to hear that you appreciated the cleanliness and enjoyed the privacy during your stay. Providing a clean and hassle-free experience is important to us. If there's anything else we can do to make your next stay even better, please let us know. Thank you for choosing us, and we look forward to your return!

8/10 Buono

Evelyn

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Servizi
I stayed in a gentrified area and my experience was okay, but it could've been better. The hotel is supposed to be fancy, but it didn't quite feel like it. When I got to my room, it smelled funky, and even the hallway wasn't great. The appliances were fine, but the couch had a broken leg. The mattress covers and pillows were stained, which kind of grossed me out. Since it’s supposed to be a luxury hotel, it was giving more low-quality side. It seems like the hotel has potential, but it's not living up to it. This hotel has the potential to be better. I just wish people could take better care of it, especially since it’s new. Additionally, the company should have someone on site just in case of any problems. They run everything by email and never answer your calls.
Soggiorno di 2 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 5 feb 2024
Dear Evelyn, we apologize for the shortcomings during your stay. We'll address the issues with cleanliness, maintenance, and communication to ensure a higher standard for our guests. Rest assured, we're committed to improving and living up to our potential as a luxury hotel. Thank you for bringing these concerns to our attention, and we hope for the opportunity to better serve you in the future.

4/10 Scarso

Ackeem, Bronx

Viaggio di coppia
Mi è piaciuto: Pulizia
Gave me room code late. Knowingly gave me a room that had a leaky roof. Customer Service was not helpful and did not try to correct their mistakes.
Soggiorno di 1 notte a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 29 gen 2024
Dear Ackeem,We apologize for the inconvenience you experienced during your stay. It is unacceptable that we provided you with the room code late and assigned you a room with a leaky roof. This does not align with the level of service we strive to provide. We apologize for any lack of assistance from our customer service team and for not rectifying our mistakes. We take your feedback seriously and have addressed these issues internally to prevent recurrence. We appreciate your feedback and hope to have the opportunity to make it up to you on a future visit.

2/10 Terribile

antone

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Why was there Uber drivers chilling in the hallway lobby
Soggiorno di 1 notte a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 29 gen 2024
Dear Antone,we apologize for the presence of Uber drivers in the hallway lobby during your stay. This is not the standard we uphold, and we will address this matter with our staff to ensure that unauthorized individuals do not loiter in common areas. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We value your feedback and will take necessary steps to prevent a similar situation in the future. Thank you for your understanding, and we hope to provide you with a more pleasant experience on your next visit.

10/10 Eccellente

Ashley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 22 gen 2024
Thank you for choosing to stay with us, Ashley. We are happy to hear that you had a great experience and we look forward to your return visit!

10/10 Eccellente

Sean, Bronx

Soggiorno di 2 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 22 gen 2024
Dear Sean,we would like to express our gratitude for the fantastic rating you gave us. It means a lot to us. It would be great to hear more about your experience and any feedback you may have regarding how we can improve. Thank you for choosing Global Luxury Suites. We hope to have the pleasure of hosting you again soon!

6/10 Soddisfacente

Arnold

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Booked on 1-15-2024 Place was cool but an 80$ property fee for what??? It was more than what the room itself cost. Asked for 2 extra blankets and didn’t even get them because I was told there no extra blankets to deliver. What’s my 80$ property fee for I can’t even get a blanket on the property. Okay place but will never book again. THANKS!
Soggiorno di 1 notte a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 22 gen 2024
Dear Arnold,we apologize for the inconvenience during your stay. We understand your disappointment with the property fee and lack of extra blankets. Your feedback is valuable, and we will address this with our staff for better service. We hope to host you again for an improved experience.

6/10 Soddisfacente

Dylan

Soggiorno di 5 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 22 gen 2024
Hello Dylan,Thanks for your review. We're sorry your stay wasn't great. We're always looking to improve our guests' experience, so your suggestions would help. We hope to provide a better stay next time.

10/10 Eccellente

Jameer

Soggiorno di 3 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 22 gen 2024
Thank you Jameer for taking the time to review your stay with us! We are happy to hear that our services met your expectations and that you had a great experience with us. Thank you for choosing Global Luxury Suites for your stay.

2/10 Terribile

Willbert

Soggiorno di 3 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 5 feb 2024
Willbert, we're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'd like to understand how we can improve. If you're willing to share more details about your concerns, please feel free to reach out. We're committed to addressing any issues and ensuring a better experience for our guests. Thank you for your feedback, and we hope to have the opportunity to make it right in the future.

10/10 Eccellente

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 22 gen 2024
Thank you for your feedback, Jessica! We are happy to hear that you had a great stay with us. If there is anything specific that you would like to share about your experience, we would love to hear more about it. We look forward to welcoming you back soon.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Well I didn't stay the 2 nights there because unfortunately had a last minute personal issue...I will love to stay another time thank you
Soggiorno di 2 notti a gennaio 2024
Risposta di The GLS Customer Care Team, il giorno 22 gen 2024
William, it was an absolute pleasure to have you as our guest at Global Luxury Suites. Thank you for choosing us for your stay. It's great to hear that you enjoyed your stay with us. We look forward to welcoming you back soon and exceeding your expectations once again.

8/10 Buono

Elena

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Apartment was not bad , but were few things , that we expected to be in kitchen - no stove at any kind , no even toaster . Microwave and coffee machine without filters, blender . This is all what you will get there . Area is defiantly not a safest .
Soggiorno di 3 notti a dicembre 2023
Risposta di The GLS Customer Care Team, il giorno 11 gen 2024
Thank you Elena for sharing your thoughts on your recent stay. We appreciate your feedback regarding the kitchen amenities and safety concerns.We apologize for any inconvenience caused by the absence of a stove, toaster, and other essential kitchen items. Your input is valuable, and we'll certainly look into improving our kitchen offerings for a more comprehensive experience.Additionally, we understand the importance of safety, and we take your concerns seriously. We'll review security measures to enhance the overall safety of the area. We hope to have the opportunity to better meet your expectations in the future.