Vista dalla struttura

Recensioni per Holiday Inn Express New York City Times Square, an IHG Hotel

3 out of 5

Recensioni

6,8
Valutazione di 10 - Eccellente. 269 su 1003 recensioni" "
Valutazione di 8 - Buono. 248 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 211 su 1003 recensioni" "
Valutazione di 4 - Scarso. 131 su 1003 recensioni" "
Valutazione di 2 - Terribile. 144 su 1003 recensioni" "

7,0/10

Pulizia

7,4/10

Personale e servizio

6,4/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Mirko

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Posizione ottima vicino a time square e alla fermata della metro colazione buona, varia personale gentile camera nella media per gli USA
Soggiorno di 4 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 8 mag 2024
Dear Mirko, Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 review means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!

4/10 Scarso

Umberto

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pessimo rapporto prezzo / qualità
Soggiorno di 5 notti a settembre 2023
Risposta di General Manager, il giorno 17 set 2023
Dear Umberto, Thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon. Warmest Regards,Laurie MiskoGeneral Manager

4/10 Scarso

Umberto

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pessimo rapporto qualità / prezzo
Soggiorno di 2 notti a settembre 2023
Risposta di General Manager, il giorno 17 set 2023
Dear Umberto, Thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon. Warmest Regards,Laurie MiskoGeneral Manager

8/10 Buono

Valentina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Good hotel, near time square.
Soggiorno di 6 notti a settembre 2023
Risposta di General Manager, il giorno 9 set 2023
Dear Valentina, Thank you for the generous review of your recent stay at the Holiday Inn Express New York City Times Square! We are pleased you found our location near Times Square perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Buono

MASSIMILIANO

Soggiorno di 5 notti ad agosto 2023
Risposta di General Manager, il giorno 24 ago 2023
Dear MASSIMILIANO, Thank you for sharing the friendly rating about your experience at Holiday Inn Express New York City Times Square. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Warmest Regards,Laurie MiskoGeneral Manager

4/10 Scarso

Stefania

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Pulizia delle camere praticamente assente infatti si limitavano a fare i letti( a volte 1 si è 1 no) ed a cambiare asciugamani non hanno pulito i sanitari per tutti e 6 i giorni
Soggiorno di 5 notti a febbraio 2023
Risposta di General Manager, il giorno 2 mar 2023
Dear Stefania, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Warmest Regards,Laurie MiskoGeneral Manager

8/10 Buono

Rahul

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The staff was great and gave a good warm welcome. But they only Have two elevators and the breakfast is alright. It is a 15min walk from time square and relatively safe. It was an average stay with outdated rooms and bathrooms.
Soggiorno di 3 notti a maggio 2024
Risposta di Area General Manager, il giorno 21 mag 2024
Dear Rahul, Thank you for your feedback. We are glad our staff provided a warm welcome and that you found the location convenient. We appreciate your comments about the elevators and rooms, and we will work on improving these aspects. We hope to welcome you back to Holiday Inn Express New York City Times Square for an even better stay.Warmest Regards,Laurie MiskoArea General Manager

8/10 Buono

Richard

Mi è piaciuto: Pulizia
Reasonable stay in the heart of New York. The lifts were a problem - too few , too slow for such a tall hotel ! Breakfast also a bit limited.
Soggiorno di 2 notti a maggio 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 19 mag 2024
Dear Richard, Thank you for taking the time to leave us a review of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we have noted your feedback on our elevators and breakfast area. We look forward to welcoming you back to our hotel in the future!

10/10 Eccellente

Boris

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the room and had no problems, staff were great.
Soggiorno di 4 notti a maggio 2024
Risposta di General Manager, il giorno 16 mag 2024
Dear Boris, We are delighted you chose to stay with us at Holiday Inn Express New York City Times Square. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations and outstanding service. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Warmest Regards,Laurie MiskoArea General Manager

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a maggio 2024
Risposta di General Manager, il giorno 16 mag 2024
Dear Sarah, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Express New York City Times Square; we hope to see you again soon. Warmest Regards,Laurie MiskoArea General Manager

6/10 Soddisfacente

Katherine

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a maggio 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 14 mag 2024
Dear Katherine, Thank you for your recent stay and for rating us at 3/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.

10/10 Eccellente

humberto mora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
TODO ESTUVO MUY BIEN ,LO UNICO QUE LES DIRIA QUE PONGAN MAS BAÑOS EN LA ZONA DE DESAYUNOS .GRACIAS
Soggiorno di 6 notti a maggio 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 13 mag 2024
Dear Humberto Mora, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Eccellente

tommy

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
poor elevator service, no micro wave, no clocks, and refidge, terriable.
Soggiorno di 2 notti a maggio 2024
Risposta di Laurie Misko Area General Manager, il giorno 12 mag 2024
Dear tommy, Thank you for being our guest at Holiday Inn Express New York City Times Square. We are pleased that we were able to provide you with an overall pleasant stay. However, we do apologize for the issues you had with our elevators. Also, your comments regarding our amenities will not go by unnoticed. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience.Warmest Regards,Laurie MiskoArea General Manager

8/10 Buono

Geyner

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location is right places near many amenities.
Soggiorno di 2 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 20 mag 2024
Dear Geyner, Thank you for your recent stay and for reviewing us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.

2/10 Terribile

Marco

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I would never stay at this hotel. Though the hotel itself was decent, the booking process and management was terrible. The price is way up and costly for what it offers. Other hotels around are cheaper and with better options.
Soggiorno di 7 notti ad aprile 2024
Risposta di Laurie Misko Area General Manager, il giorno 10 mag 2024
Dear Marco, Thank you for being a guest at our hotel and thank you also for the review of our hotel. It is through feedback like yours that we can continue to improve and deliver the best guest experience possible. We regret that you were disappointed with the rate of your visit. Many guests see us as a good value, and we work to keep our pricing competitive with other hotels in the area. Again, we are very sorry for the problems you encountered. We hope you will stay with us another time so we can provide you with a much more enjoyable experience.Warmest Regards,Laurie MiskoArea General Manager

4/10 Scarso

Karen

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I've never checked reviews for a Holiday Inn Express before, but I wish I had before booking this hotel. Ordinarily, I can rely on HI Express to follow a standard template of being clean, well maintained, with lots of amenities. While this hotel is centrally located in NYC with a great breakfast area, has friendly, helpful staff, and a clean lobby, sheets, and towels, the rest of the property leaves a lot to be desired. Overall, it's run down. The carpet in our room was filthy and smelled of urine, the shower and sink had no water pressure and minimal hot water. The landline did not work. The beds were comfy, but the furniture in the room was well used, with scratches, dents, and stains, and there was no mini-fridge or microwave. The street outside of the hotel felt unsafe at various times of the day. While in our room, it intermittently smelled of either cigarette smoke or weed. For the price, I'm certain there are better options out there.
Soggiorno di 7 notti ad aprile 2024
Risposta di Laurie Misko Area General Manager, il giorno 8 mag 2024
Dear Karen, While we appreciate your positive comments about our location, breakfast and service, please accept our apologies for not meeting all of your expectations during your recent visit. We regret that our housekeeping staff overlooked some areas in your room. Thank you for taking the time to provide your feedback regarding the water pressure and the in-room amenities. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Warmest Regards,Laurie MiskoArea General Manager

4/10 Scarso

Antonieta del Carmen

Non mi è piaciuto: Pulizia e personale e servizio
No hay limpieza
Soggiorno di 3 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 8 mag 2024
Dear Antonieta Del, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We hope to regain your trust on a future visit.

4/10 Scarso

Aliyah

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 6 mag 2024
Dear Aliyah, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay..We would like the opportunity to talk and investigate your feedback further

10/10 Eccellente

MASAKI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
ロケーションか良い。 部屋はまあまあ。このロケーションでこの値段なら相応。 朝食が美味しい。しかも無料。 スタッフはフレンドリーで親切だった。
Soggiorno di 2 notti ad aprile 2024
Risposta di Area General Manager, il giorno 3 mag 2024
Dear MASAKI, Thank you for your wonderful feedback about your stay at Holiday Inn Express New York City Times Square! We are thrilled you appreciate our convenient location and enjoyed our complimentary delicious breakfast. Our team strives to provide friendly and helpful service, ensuring a memorable experience. We look forward to welcoming you back for another great stay!Warmest Regards,Laurie MiskoArea General Manager

2/10 Terribile

Jessica

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I booked and paid for a room for 4 days. I ended up going a day late due to my son being sick. So when I arrived they told me they gave my reservation away. And they were also going to charge me a fee for arriving late. I at that point I didn’t want to stay there at all but ended getting a room with one bed instead of the single I reserved. The room was outdated. Things were broken and it was very small. The breakfast area is set up horribly and we couldn’t even get in to see what they offered: The elevator was questionable and took a long time and we ended up taking the stairs. The lobby smelled like marijuana which was not ideal especially when your with children. The staff at desk were rude and seevice was very slow. I would not recommend this hotel to anyone. The staff a
Soggiorno di 3 notti ad aprile 2024
Risposta di Area General Manager, il giorno 3 mag 2024
Dear Jessica, Thank you for sharing your recent experience. We sincerely apologize for the inconvenience you encountered upon arrival. Your feedback regarding the room condition, breakfast setup, and staff interaction is concerning and does not reflect our standards. Our team strives to provide excellent service, and we regret that we fell short of your expectations during your stay. Your feedback is invaluable, and we're committed to addressing these issues and ensuring a better experience for future guests. We hope you'll reconsider and give us another opportunity to provide you with the exceptional service you deserve on your next visit.Warmest Regards,Laurie MiskoArea General Manager

8/10 Buono

Laura, SARASOTA

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
B
Soggiorno di 3 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 1 mag 2024
Dear Laura, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 review. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

10/10 Eccellente

Linda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Proximity’s
Soggiorno di 2 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 30 apr 2024
Dear Linda, Your 5/5 review fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to welcome you again and provide another outstanding experience.

10/10 Eccellente

Alexa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was great. Complimentary snacks and water bottles for every guest everyday at the front desk.
Soggiorno di 3 notti a marzo 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 29 apr 2024
Dear Alexa, Thank you for choosing us and giving us a perfect 5/5 review. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

6/10 Soddisfacente

Lisa

Viaggio con la famiglia
Overall the hotel was average. It was convenient as it was close to Times Square. It was relatively clean and it was nice that it served breakfast, although it was pretty busy around the breakfast area in the mornings. There was nothing special about the hotel, but with the little time spent in the hotel, it served its purpose.
Soggiorno di 5 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 27 apr 2024
Dear Lisa, Thank you for your recent stay and for rating us at 3/5. Your experience matters, and We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

10/10 Eccellente

Karin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location and breakfast.
Soggiorno di 3 notti a gennaio 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 22 apr 2024
Dear Karin, Thank you for choosing to stay with us and for sharing your positive experience. Your 5/5 review means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!

10/10 Eccellente

Nora

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Second time staying here! Walking distance to subway & everything I needed in the heart of Times Square! Small room but clean beds, quiet and wholesome breakfast choices of carbs, dairy, juices, fruits of apples and bananas, scrambled eggs and sausages in the morning, save us $$, if you're not picky. Will choose the same hotel again.
Soggiorno di 5 notti ad aprile 2024
Risposta di Valerie Abad-AGM, il giorno 16 apr 2024
Thank you for the great review!

8/10 Buono

Joe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Trash and homeless along the street.
Soggiorno di 2 notti ad aprile 2024
Risposta di Valerie Abad-AGM, il giorno 16 apr 2024
Dear Joe, Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Eccellente

Omer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great place!
Soggiorno di 1 notte ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 15 apr 2024
Dear Omer, Thank you for taking the time to review our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

4/10 Scarso

Ayesha

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Red stains in room. I can only assume blood. Changed room, and the next room had same issue. Staff were friendly and helpful though.
Soggiorno di 2 notti a febbraio 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 14 apr 2024
Dear Ayesha, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Sincerely.

6/10 Soddisfacente

Marc

Mi è piaciuto: Pulizia e personale e servizio
I liked the price. I did not like the view from my room
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Chantal

Viaggio con la famiglia
NA
Soggiorno di 4 notti ad aprile 2024
Risposta di Area General Manager, il giorno 11 apr 2024
Dear Chantal, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Express New York City Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Warmest Regards,Laurie MiskoArea General Manager

6/10 Soddisfacente

JeanLuc Picard

Soggiorno di 4 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 29 apr 2024
Dear Jeanluc Picard, We appreciate your choice to stay with us and for sharing your thoughts through a 3/5 rating. Your feedback is important to us, If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

8/10 Buono

Armando

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 9 apr 2024
Dear Armando, Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 score means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!

4/10 Scarso

Maria

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
No tenían hielo en ningunas de las máquina que están ubicadas en diferentes pisos
Soggiorno di 3 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 8 apr 2024
Dear Maria, Thank you for bringing this to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.We hope to welcome you back to an improved stay.

6/10 Soddisfacente

Donna

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The size of the room could be better, top up of supplies had to be told twice and breakfast was the same daily and very limited.
Soggiorno di 4 notti ad aprile 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 7 apr 2024
Dear Donna, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to welcome you back to an improved stay.

10/10 Eccellente

marlon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
the only bad thing was breakfast, they can make better breakast. all the is cold.
Soggiorno di 3 notti a marzo 2024
Risposta di Area General Manager, il giorno 6 apr 2024
Dear marlon, We are happy you chose Holiday Inn Express New York City Times Square. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting city. We are sorry for the dissatisfaction you experienced with our breakfast, we will share this with our food and beverage team. We enjoyed having you as our guest, and we hope to see you again soon.Warmest Regards,Laurie MiskoArea General Manager

8/10 Buono

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great stay at the holiday inn express. It was just what we needed and more. Staff were very friendly and accommodating and one of the best hotels I have stayed in New York City
Soggiorno di 3 notti ad aprile 2024
Risposta di Area General Manager, il giorno 6 apr 2024
Dear Sarah, We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited. It is always encouraging to receive positive feedback from our guests. We enjoyed your description of your time with us and the excellent service you received from our staff. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to New York.Warmest Regards,Laurie MiskoArea General Manager

10/10 Eccellente

Vera Lyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Area General Manager, il giorno 6 apr 2024
Dear Vera Lyn, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Holiday Inn Express New York City Times Square. We look forward to your return and wish you all the best with your future travels.Warmest Regards,Laurie MiskoArea General Manager

10/10 Eccellente

Holly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was close to Times Square, quiet, and comfortable. I was able to adjust the heating/cooling for our room. We only had breakfast one day; and it was decent for hotel breakfast. It did have a lot of options. I really liked that I could text the front desk with questions and get an immediate response. I had wanted an extra blanket and it was brought up immediately and they also text the day we were arriving and could answer questions. They will also store luggage if you have a later flight out.
Soggiorno di 3 notti a marzo 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 30 mar 2024
Dear Holly, Thank you for taking the time to review our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Buono

Hector O

Viaggio di coppia
Mi è piaciuto: Servizi
.
Soggiorno di 3 notti a marzo 2024
Risposta di Vhe, il giorno 29 mar 2024
Thank you for the great review!

10/10 Eccellente

Bobby

Soggiorno di 2 notti ad agosto 2023
Risposta di Valerie Abad-AGM, il giorno 16 apr 2024
Dear Bobby, Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

6/10 Soddisfacente

Chris

Soggiorno di 2 notti a marzo 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 14 apr 2024
Dear Chris, We appreciate your choice to stay with us and for sharing your thoughts through a 3/5 review. Your feedback is important to us, If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

8/10 Buono

Shemeka

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in and check out was easy. The breakfast was great. Nice variety. We requested a refrigerator for our room and they brought it up. The heat worked well. They gave fee water, chips, and hot chocolate and coffee. That was much appreciated. I would recommended another elevator as it gets busy from tome to time. We had to take the stairs down 21 flights on the last day due to elevator issues. Otherwise it was a great stay!!
Soggiorno di 4 notti a marzo 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 24 mar 2024
Dear Shemeka, Thank you so much for the fabulous review. We really appreciate your stay and sharing the word about us. We can't wait to welcome you again and provide an outstanding experience.

4/10 Scarso

Tatsuki

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
カードキーが最悪。何度差し込んでも反応せず、たった2泊の間にカードの交換や修理スタッフを呼んだり、不便極まりなかった。 また、たまたま居合わせた米国内の中高生と思われるの団体数十名が一階で座り込んでいたり、ニューヨークの割に安価ではあったが、ビジネスでの利用には適さない。
Soggiorno di 2 notti a marzo 2024
Risposta di Area General Manager, il giorno 24 mar 2024
Dear Tatsuki, Thank you for sharing your review. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Please accept our apologies for any inconvenience you faced during your stay. It wasn't enjoyable to read that we did not meet your expectations. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Warmest Regards,Laurie MiskoArea General Manager

8/10 Buono

Sherece

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 22 mar 2024
Dear Sherece, We are incredibly grateful that you took the time out of your busy schedule to post a review. We hope to have you back with us soon!

6/10 Soddisfacente

Loraine

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The rooms are small, requested a king size bed with a view, paid extra for the view, and I didn’t get a view. The room was very muggy and smelled like a wet dog has stayed in it. The prior night was very unhappy. Changed drones. The smell was a tad bit better but later on a lingered as well. Left a day early.
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 19 mar 2024
Dear Loraine, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. We take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.

10/10 Eccellente

caroline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent service, chambre propre. L'ascenseur est lent et l'espace est petit. Le déjeuner était très bien.
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 19 mar 2024
Dear Caroline, We are so happy to hear that you enjoyed your stay with us, and that our clean rooms and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

4/10 Scarso

Andre, East Angus

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 18 mar 2024
Dear Andre, Thank you for posting a review of your most recent stay at our property. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable.

8/10 Buono

Stacey

Mi è piaciuto: Pulizia e personale e servizio
Room was clean and quiet. Location was perfect and the price was right. The breakfast was very good! The heat in the room was broken so we froze the first night because nobody came to fix it , then next day, once fixed it wouldn’t go off and we roasted. Tried again and this time a new technician fixed it properly so the second night was great. I would stay here again. Staff was friendly
Soggiorno di 2 notti a febbraio 2024
Risposta di Area General Manager, il giorno 16 mar 2024
Dear Stacey, It is nice to read that your stay with us was enjoyable on many levels. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. However, we apologize the heating system was not working perfectly, but we are glad that our maintenance team fixed the issue to your satisfaction. We value your business and hope to have the opportunity to welcome you back on a future visit.Warmest Regards,Laurie MiskoArea General Manager

8/10 Buono

François

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walkable to Times Square ande Broadway.
Soggiorno di 4 notti a marzo 2024
Risposta di Michelle Acosta ~ Front Desk Manager , il giorno 16 mar 2024
Dear Francois, We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, scores like yours are truly rewarding. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!