Varie

Recensioni per Hyatt Place New York/Chelsea

4 out of 5
Hyatt Place New York/Chelsea
140 WEST 24TH STREET, New York, NY

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 552 su 1155 recensioni" "
Valutazione di 8 - Buono. 333 su 1155 recensioni" "
Valutazione di 6 - Soddisfacente. 140 su 1155 recensioni" "
Valutazione di 4 - Scarso. 82 su 1155 recensioni" "
Valutazione di 2 - Terribile. 48 su 1155 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Ettore, san giorgio a cremano

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
La struttura è gestita malissimo e non è colpa del personale! Ascensori insufficienti, colazione nonall’altezza e stanze ridicole!
Soggiorno di 8 notti ad aprile 2024
Risposta di Assistant General Manager, il giorno 5 mag 2024
Dear Ettore, Thank you for choosing us for your visit to New York. We apologize that your experience was anything other than exceptional. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed to enhance our guest experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to restore your faith in us on a future visit.Best regards, Justin Schultz,Assistant General Manager

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Tempo di attesa per ascensori assurdo: in media 5/7 minuti Locale veranda per la colazione gelido
Soggiorno di 5 notti a febbraio 2024
Risposta di Assistant General Manager, il giorno 16 feb 2024
Dear Guest, Thank you for sharing your experience. We apologize for any inconvenience you encountered with elevator wait times and temperature in the breakfast area. Your feedback is valuable, and we'll address these concerns to enhance future guests' experiences. We appreciate your understanding and hope the rest of your stay was enjoyable. We look forward to welcoming you back for a more seamless experience in the future.Best regards, Justin Schultz,Assistant General Manager

8/10 Buono

corrado

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The location is optimal for visiting the city. what I appreciated most is the view from my room of the city skyline
Soggiorno di 4 notti a gennaio 2024
Risposta di Assistant General Manager, il giorno 2 feb 2024
Dear Corrado, We are thrilled you enjoyed the optimal location of Hyatt Place New York/Chelsea, which provides a fantastic view of the city skyline from your room. Your appreciation means a lot to us. We look forward to welcoming you back for more memorable experiences in the heart of the city.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 Buono

Rossella

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Buona struttura, comoda alla metro. Stanze molto piccole. Noi eravamo in 3 e per la bambina era fornito il divano letto che dovevamo ogni giorno aprire e chiudere altrimenti non si riusciva a girare. Armadio inesistente. Valigie rimaste fatte 10gg perché non sai dove mettere la roba. Stanza pulita oggi giorno ma in maniera grossolana. Per un 4 a Positivo: asciugamani cambiati ogni gg
Soggiorno di 9 notti a dicembre 2023
Risposta di Assistant General Manager, il giorno 10 gen 2024
Dear Rossella, Thank you for choosing Hyatt Place New York/Chelsea! We're pleased you appreciated our convenient location and the regular towel changes. We understand the room size and storage concerns, and we apologize for any inconvenience caused. Your feedback is valuable, and we'll explore ways to enhance the overall experience. We hope to have the opportunity to welcome you back and provide an improved stay.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

6/10 Soddisfacente

Luca

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Perfect for tourist
Hotel is located in a very good location for visiting city. Close to 2 different subway. Staff was always kind, room clean with a super amazing view which I suggest a lot. Only tragedy was the breakfast.... thats why I can not give top rates. Breakfast was a nightmare.
Soggiorno di 1 notte ad agosto 2023
Risposta di Assistant General Manager, il giorno 29 ago 2023
Dear Luca, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory and you liked our excellent location, friendly service, and clean rooms with wonderful views. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused during breakfast. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Best regards, Justin SchultzAssistant General Manager

10/10 Eccellente

Fabrizio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad agosto 2023
Risposta di Assistant General Manager, il giorno 26 ago 2023
Dear Fabrizio, Thank you for staying with us and for your gracious rating. On behalf of all of us at Hyatt Place New York/Chelsea, we would like to invite you for another outstanding visit.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

4/10 Scarso

ANDREA

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Nonostante sia un utente gold e per la seconda volta quest’anno abbia scelto questo hotel, nonostante la mia richiesta di essere cortesemente alloggiato ai piani alti e vicino alla mia collega, sono stato in entrambe le volte posizionato al terzo piano e con le camere in piani differenti.
Soggiorno di 5 notti a luglio 2023
Risposta di Assistant General Manager, il giorno 4 ago 2023
Dear ANDREA, Thank you for being a valued guest and for your loyalty to our hotel. We apologize for any inconvenience caused by the room assignments. While we always strive to accommodate our guests' preferences, room availability can sometimes limit our ability to fulfill specific requests. We appreciate your understanding and hope that the other aspects of your stay were enjoyable. Your feedback is valuable to us, and we will do our best to ensure a more seamless experience for your future stays. We look forward to welcoming you back and providing you with an even better stay next time.Best regards, Justin Schultz,Assistant General Manager

10/10 Eccellente

Valentina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ottimo hotel in ottima posizione, metro vicina, colazione più che buona. Lo consiglio 👍
Soggiorno di 4 notti a luglio 2023
Risposta di Assistant General Manager, il giorno 23 lug 2023
Dear Valentina, Thank you for your positive review of Hyatt Place New York/Chelsea! We are thrilled to know that you had a great stay with us and enjoyed our excellent location near the metro and the satisfying breakfast. Your recommendation means the world to us! We can't wait to welcome you back for another fantastic experience.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 Buono

stefania

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Senza dubbio la posizione è veramente strategica, vicino a diverse attrazioni e alla fermata della metro. Personale gentile e disponibile. L’unica nota stonata è la colazione, di per se buona, ma per il numero piuttosto importante di clientela non adeguatamente rifornita in tempi veloci, inoltre le due sale presenti una a piano terra e l’altra al secondo, troppo piccole per il numero di persone presenti, con la conseguenza che a volte bisogna aspettare in piedi che si liberi un tavolo. Nel complesso comunque, consiglio vivamente questa struttura, in fondo se si va in vacanza il tempo può scorrere anche più lento e se si deve attendere un pochino, beh, pazienza!!
Soggiorno di 6 notti a febbraio 2023
Risposta di Assistant General Manager, il giorno 14 mar 2023
Dear stefania, Thank you for the great review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Hyatt Place New York/Chelsea, and we hope to see you again soon. Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Marco

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel pulito, stanza molto comoda con tutti i confort. Posizione dell’hotel strategica.
Soggiorno di 6 notti a novembre 2022
Risposta di Assistant General Manager, il giorno 20 nov 2022
Dear Marco, thank you for the excellent review of your stay at Hyatt Place New York/Chelsea. We appreciate you pointing out our convenient location ideal for doing all you want in NYC. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best regards, Justin Schultz,Assistant General Manager,Hyatt Place Chelsea

10/10 Eccellente

paolo

Soggiorno di 9 notti a maggio 2022

10/10 Eccellente

paolo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Albergo appena ristrutturato Un’occasione unica per NYC
Soggiorno di 1 notte a maggio 2022
Risposta di Anisa, il giorno 17 giu 2022
Hello Paolo, We are happy you enjoyed the location of NYC. We thank you for sharing your feedback and hope to welcome you back. Best,

10/10 Eccellente

Andrea

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a marzo 2022
Risposta di Hyatt Place Chelsea TEAM, il giorno 24 mag 2022
Greetings from Hyatt Place Chelsea, Thank you for your feedback! We hope to see you again on your next visit. Take care!

8/10 Buono

Danielle

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pretty good option! Good location for catching the metro or walking over to the highline. Friendly staff, clean room, solid (free) breakfast
Soggiorno di 2 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 15 mag 2024
Dear Danielle, Thank you for the thoughtful feedback regarding your time at Hyatt Place New York/Chelsea. We're delighted to see that you found our location convenient for accessing the metro and exploring attractions like the High Line. Providing attentive service and clean accommodations is our priority, and we're glad that our devoted team members made this happen for you. Additionally, We are happy to know that you enjoyed our complimentary breakfast offerings. We appreciate you being our guest and hope to continue serving you whenever you return to New York City.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 Buono

MaryAnn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was a good choice for a quick weekend trip to NYC. Good location, walkable for sites along Hudson River (High Line, Pier 57, Little Island) as well as West Village, Flatiron, etc. Clean, nice services and very pleasant and helpful staff.
Soggiorno di 1 notte a maggio 2024
Risposta di Assistant General Manager, il giorno 14 mag 2024
Dear MaryAnn, Thank you for sharing your experience at Hyatt Place New York/Chelsea. We're delighted to know that you found us to be an ideal option for your weekend trip to NYC. Our convenient location near the Hudson River and various attractions indeed makes exploring the city more accessible. We're also pleased that you enjoyed our immaculate rooms and devoted guest services. It will be a pleasure to pass along your compliments to our team members. We loved hosting your visit and look forward to your return.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Laurel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Terrific city view!
Soggiorno di 1 notte a maggio 2024
Risposta di Assistant General Manager, il giorno 14 mag 2024
Dear Laurel, We appreciate you staying with Hyatt Place New York/Chelsea and sharing your excellent review. We are thrilled our breathtaking city views contributed to your enjoyment. We love providing our guests with exceptional experiences and hope to have the pleasure of hosting you again soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

6/10 Soddisfacente

Rodrigo

Mi è piaciuto: Pulizia
Buen hotel bien ubicado, estaciones de metro cercanas, la habitación muy pequeña (lo habitual en NY) viajar con maleta pequeña
Soggiorno di 5 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 14 mag 2024
Dear Rodrigo, Thank you for staying with us and sharing your review. We are glad you enjoyed our hotel's convenient location, with easy access to nearby subway stations. While we understand that room sizes in New York are cozier compared to other places, we apologize if this impacted your comfort during your stay. Your comments are valuable to us as we continually strive to provide comfortable accommodations for all our guests. We appreciate you being our guest and hope to welcome you back in the future.Best regards, Justin SchultzAssistant General Manager

8/10 Buono

Oliver, Waterloo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was up to date, clean, quiet, well run. Included breakfast was good with a good selection but a bit of a mob scene with so many hotel guests.
Soggiorno di 4 notti ad aprile 2024
Risposta di Assistant General Manager, il giorno 14 mag 2024
Dear Oliver, Thank you for choosing Hyatt Place New York/Chelsea and taking the time to post your kind review. It's fantastic to see that you appreciated our continued efforts to maintain an immaculate and satisfying atmosphere for our guests. We're also pleased you enjoyed the included breakfast and found the selection to your liking, although we apologize for any inconvenience caused by the crowds. Your comments are valuable to us as we continually strive to enhance our guest experience. It was a pleasure accommodating you, and we hope to welcome you back for another pleasant stay in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

6/10 Soddisfacente

Stacey, Southfield

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
I was shocked by how extremely small this room was! We had a gorgeous view and the room was clean, but it was so tiny. There is no parking there, so they sent us to a 3rd party parking lot they recommend, which was $90 a night!! We found out later we could have parked closer for a much lower cost. This is within walking distance to the subway and a bunch of great restaurants, but I would probably not stay there again.
Soggiorno di 4 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 14 mag 2024
Dear Stacey, Thank you for reviewing your stay with us. It is nice to read that you enjoyed the view and appreciated our prime location. However, we regret any inconvenience caused by the size of the room. Additionally, we apologize for any confusion you experienced with our parking. Your comments are valued, as we always want to know how we can enhance our guests' experiences. We will review your insights internally to ensure a more convenient and satisfying visit for our future guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards, Justin SchultzAssistant General Manager

6/10 Soddisfacente

Katy, Arlington

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Elevator wait is very long and inconvenient, room is very small, elevator noise is loud into the room.
Soggiorno di 3 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 13 mag 2024
Dear Katy, Thank you for choosing us and sharing your thoughtful review. We apologize for the elevator waiting time and noise disturbances you encountered. Additionally, we regret that our room size fell short of your expectations. While we strive to provide a seamless stay for all guests, we are sorry for any inconvenience you experienced. Your comments will be shared with our team, as we always want to know how we can enhance our guests' satisfaction. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards, Justin SchultzAssistant General Manager

10/10 Eccellente

Faris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 5 notti ad aprile 2024
Risposta di Assistant General Manager, il giorno 13 mag 2024
Dear Faris, Thank you for taking the time to leave your generous review! It is rewarding to see that you enjoyed your time at Hyatt Place New York/Chelsea. We look forward to hosting you again soon for another great experience. Have a wonderful day!Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 Buono

Mayuresh, Santa Clara

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked the location. It’s very convenient and safe. We had room with skyline view. It was awesome. Rooms are very tiny. Toilets are compact and has sliding door that doesn’t fit properly. If you just need place to sleep, it’s great but spending time in room is not comfortable. Our TV didn’t work but we didn’t complain as we didn’t need it
Soggiorno di 4 notti ad aprile 2024
Risposta di Assistant General Manager, il giorno 13 mag 2024
Dear Mayuresh, Thank you for reviewing your experience at our hotel. We are glad that you appreciated our convenient and safe location, as well as the stunning skyline view from your room. However, we regret to learn that the rooms' layout fell short of your expectations and apologize for the oversight regarding the TV. Please accept our sincerest apologies for any inconvenience these issues may have caused during your stay. Your feedback is invaluable to us, and we will address these concerns to ensure our guests have a more comfortable experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Valerie

super staff.
Soggiorno di 1 notte a maggio 2024
Risposta di Assistant General Manager, il giorno 12 mag 2024
Dear Valerie, Thank you for choosing Hyatt Place New York/Chelsea. Our team strives to deliver a homelike stay with seamless service and accommodations, and your kind remarks about our staff are greatly appreciated. We are committed to ensuring a welcoming environment for our guests and are pleased to know we are succeeding. It was a pleasure hosting you, and we hope to welcome you back soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Louie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I will stay at this astonishing hotel again. The breakfast was great.
Soggiorno di 4 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 12 mag 2024
Dear Louie, Thank you for sharing your delightful experience at Hyatt Place New York/Chelsea. We're pleased to see that you had an enjoyable time with us and that you appreciated our breakfast offerings. Your kind feedback made our day, and we look forward to welcoming you back to our hotel for another exceptional stay soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Volker, Gemmrigheim

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Abundant breakfast. Good location. Friendly, attentive staff
Soggiorno di 7 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 12 mag 2024
Dear Volker, Thank you for the excellent review regarding your recent stay at Hyatt Place New York/Chelsea. We are genuinely pleased that you enjoyed our breakfast offerings. Moreover, we are pleased our convenient location and impeccable hospitality contributed to your satisfaction. We strive to create a positive and memorable experience for all our guests, and your kind words serve as motivation for our team. Thank you for choosing us, and we hope to welcome you back for another enjoyable visit in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

4/10 Scarso

Anthony, Ovid

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Unfortunately n handicap accommodations or accessibility. No handicapped parking had to walk three blocks and very expensive. Small room and difficulty maneuvering around the room. Linen cage for housekeeping was in front of door at arrival and later blocked doorway even after informing the front desk. Was not informed of $100.00 deposit which I have not received back to date.
Soggiorno di 2 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 9 mag 2024
Dear Anthony, We appreciate your feedback and apologize for the challenges you faced during your stay. Ensuring accessibility and convenience for all guests is paramount to us, and we regret any inconvenience caused. Your comments regarding the room size and housekeeping are duly noted, and we will address them promptly. We apologize for any oversight regarding the deposit. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. Thank you for choosing us, and we hope to provide you with an improved experience in the future.Best regards, Justin Schultz,Assistant General Manager

10/10 Eccellente

Danielle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was amazingly friendly
Soggiorno di 3 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 9 mag 2024
Dear Danielle, Thank you for mentioning the pleasant interactions you had with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. Your compliments serve as encouragement to all of us. We look forward to welcoming you back soon for another delightful visit to Hyatt Place New York/Chelsea!Best regards, Justin Schultz,Assistant General Manager,Hyatt Place Chelsea

10/10 Eccellente

Emily Morgan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was small but spacious for a NYC hotel. The house keep cart stored in the hallway was a bit bothersome.
Soggiorno di 3 notti a maggio 2024
Risposta di Assistant General Manager, il giorno 8 mag 2024
Dear Emily, It's great to hear you found the room at Hyatt Place New York/Chelsea spacious despite the typical size constraints in NYC hotels. We aim to provide comfortable accommodations despite the urban setting. Your comment about the housekeeping cart is duly noted, and we'll address it to enhance our guests' comfort. We hope to welcome you back for an even more enjoyable experience soon!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

6/10 Soddisfacente

nathalie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
I didn't think there was anything special about this hotel, apart from the location. The breakfast is very mediocre. The room was small, with no dresser and nowhere to put your suitcase if more than 1 person.
Soggiorno di 3 notti a maggio 2024
Risposta di Assistant General Manager , il giorno 7 mag 2024
Dear Nathalie, We regret to read that your stay was anything other than the perfect experience we strive to deliver. While we are glad our location served your needs, we apologize for failing to meet your expectations in the outlined areas. We have duly noted your remarks regarding our breakfast and rooms' layout. We are committed to enhancing our guests' experiences and will review these matters internally to ensure a more fulfilling visit for our future guests. Your feedback is invaluable to us, and we hope you will give us another opportunity to exceed your expectations on your next visit.Best regards, Justin Schultz,Assistant General Manager

10/10 Eccellente

JaeIn

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s new renovation and clean , nice view. great.
Soggiorno di 1 notte a maggio 2024
Risposta di Assistant General Manager, il giorno 6 mag 2024
Dear JaeIn, Thank you for choosing Hyatt Place New York/Chelsea for your recent stay. Our goal is to deliver an exceptional stay to every guest, and we thank you for recognizing our efforts. We are also glad to see you loved our newly remodeled accommodations and enjoyed the stunning view. We believe an excellent stay begins with fresh, clean rooms. We hope we will be your hotel of choice every time you visit NYC. Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

8/10 Buono

Vicki Shernjeet

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great location walkable to all areas and lots of food
Soggiorno di 3 notti a maggio 2024
Risposta di Assistant General Manager , il giorno 7 mag 2024
Dear Vicki, Thank you for reviewing your stay at Hyatt Place New York/Chelsea. We pride ourselves on our central location and convenient services. Therefore, it is a pleasure to know that you appreciated our walkability to nearby areas and eateries. We loved having you as our guest and hope to have the opportunity to host you again whenever you return to our area.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Cyrus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place but didn’t care that I had to squeeze around the housekeepers cart that stayed out all night.
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant General Manager, il giorno 5 mag 2024
Dear Cyrus, We appreciate your feedback about your recent stay at Hyatt Place New York/Chelsea and are glad you had a pleasant stay overall. We apologize for any inconvenience caused by the housekeeping carts. Your comfort is our priority, and we'll address this to ensure a seamless experience for all guests. Thank you for bringing this to our attention, and we hope to welcome you back soon.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

10/10 Eccellente

Flor Liduvina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a great stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant General Manager, il giorno 3 mag 2024
Dear Flor Liduvina, We are delighted that we could exceed all of your expectations and that you loved your visit to Hyatt Place New York/Chelsea. We appreciate you taking the time to let fellow travelers know about your experience. Thank you for your stay, and we look forward to welcoming you soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 Buono

Tiffany

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was really nice in terms of being accessible to Manhattan. The rooms are very small but everything else 10/10
Soggiorno di 3 notti ad aprile 2024
Risposta di Assistant General Manager, il giorno 3 mag 2024
Dear Tiffany, We are delighted you found Hyatt Place New York/Chelsea conveniently located for exploring Manhattan! Thank you for your high praise. While our rooms may be cozy, we're thrilled everything else met your expectations flawlessly. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Marie-Ève

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Amazing view!
Soggiorno di 3 notti ad aprile 2024
Risposta di Assistant General Manager , il giorno 2 mag 2024
Dear Marie-Ève, Thank you for choosing Hyatt Place New York/Chelsea and for your fantastic review. We always aim to provide an exceptional visit for our guests. Therefore, we are delighted we made this happen for you with our breathtaking city views. We loved accommodating your stay and hope to welcome you back soon for another memorable experience.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

tammie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff were all very nice and helpful. We loved our stay. We had a killer view and the location was good. Very easy to find public transportation. Penn station is in walking distance or a few minutes by subway. You can get to newark airport from penn station. I will stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant General Manager, il giorno 5 mag 2024
Dear Tammie, Thank you for your excellent review! We are thrilled to hear that you enjoyed your stay at Hyatt Place New York/Chelsea. Our team takes pride in providing exceptional service, and it's lovely to know you are already planning to return. With our prime location and stunning views, we're glad you had an unforgettable experience. We look forward to welcoming you back soon!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea

10/10 Eccellente

tammie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
First of all, the staff were all Very helpful and nice. We loved our room too. it was small, but perfect. The Hotel is in a safe location, basically in the middle of the city. It’s close to the subway, penn station or port authority is all in walking distance. Or better yet, the subways work well. All you need is an ATM and you can board the subway. My partner needed to do a zoom meeting, and needed a desk. He called the front desk, and they delivered a small desk to work on. Again, it was perfect, as the room, staff, amenities, and location. Location, location location… i will stay here again Thank you, for a killer stay…
Soggiorno di 3 notti ad aprile 2024
Risposta di Assistant General Manager , il giorno 1 mag 2024
Dear tammie, Thank you for the fantastic rating and for all the wonderful things that you shared about Hyatt Place New York/Chelsea. Providing impeccable experiences is our top priority. Therefore, we are thrilled we achieved this for you with our outstanding hospitality and relaxing rooms. We're also delighted to know that you enjoyed our thoughtful amenities and excellent location. We loved having you as our valued guest, and we look forward to welcoming you back for another seamless visit soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Camille

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant General Manager , il giorno 1 mag 2024
Dear Camille, We are delighted you enjoyed your stay at Hyatt Place New York/Chelsea. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we are succeeding. We hope you will come back for another fulfilling visit whenever your travels bring you to New York City.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Claudia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and organized
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant General Manager , il giorno 30 apr 2024
Dear Claudia, It was a pleasure having you as our guest, and we thank you for your kind remarks. We are pleased the cleanliness and organization of our property contributed to your enjoyment. Providing a comfortable and hassle-free environment for our guests is one of our top priorities. Thank you for choosing Hyatt Place New York/Chelsea, and we look forward to welcoming you back for another pleasant experience in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 Buono

Amanda

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel is extremely well located, staff are super helpful and friendly. However the elevators are awful, it really ruined our time there - literally waiting 20mins one more ing, and I couldn't take the stairs (as many did from floors above 10) as I had a broken ankle and was in leg brace. It was dreadful and created chaos, and bad experience. The breakfast was lack lustre, and automatically included, which is annoying as there are so many great options within 2 mins walk.
Soggiorno di 4 notti ad aprile 2024
Risposta di Assistant General Manager , il giorno 30 apr 2024
Dear Amanda, Thank you for choosing Hyatt Place New York/Chelsea and sharing your feedback. It is a pleasure to see that you appreciated our central location and devoted guest service. However, we deeply regret the inconvenience you faced with the elevators and breakfast. Your comments are valuable to us, and we will address these concerns internally to ensure a smoother and more enjoyable stay for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Alexis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Assistant General Manager , il giorno 30 apr 2024
Dear Alexis, Thanks for the outstanding rating! We are delighted your time at Hyatt Place New York/Chelsea was excellent. We look forward to your return soon so we can share another fulfilling experience with you.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Elisangela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant General Manager , il giorno 29 apr 2024
Dear Elisangela, Thank you for your kind review! We are glad you had such a delightful experience during your time at Hyatt Place New York/Chelsea. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Simmi

Great
Soggiorno di 2 notti ad aprile 2024
Risposta di Assistant General Manager , il giorno 27 apr 2024
Dear Simmi, Thank you for the excellent review. It made our day to see that from check-in through check-out, we were able to provide you with a satisfying stay at Hyatt Place New York/Chelsea. We look forward to your return and wish you all the best with your future travels.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Elena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant General Manager , il giorno 27 apr 2024
Dear Elena, It is gratifying to know you enjoyed everything about your time at Hyatt Place New York/Chelsea! We strive to provide each guest with a fulfilling visit; therefore, we are thrilled this was your experience. We truly appreciate your fabulous review, and we hope you will be able to stay with us again soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

8/10 Buono

Paul J Vento

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were great and helpful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Assistant General Manager , il giorno 27 apr 2024
Dear Paul, It was a pleasure having you as our guest at Hyatt Place New York/Chelsea. We are glad you had a fantastic time with us, and we thank you for mentioning your appreciation for our seamless hospitality. It will be a great pleasure to share your gratifying remarks with our team. We loved hosting your visit, and we look forward to seeing you again soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Nathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great time in NYC w the fam and close to everything
Soggiorno di 2 notti ad aprile 2024
Risposta di Assistant General Manager , il giorno 27 apr 2024
Dear Nathan, Thank you for the generous review of Hyatt Place New York/Chelsea. It's fantastic that our hotel's convenient location allowed you to enjoy the city with your family. We strive to provide our guests with an excellent experience, and we're pleased to know that we could contribute to your memorable trip. Thank you for choosing to stay with us, and we hope to welcome you back for another exceptional stay in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Inmaculada

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location 15 min walk from the Empire State building and Penn station. Short walk to subway and Path, therefore all of NY is within reach. Views from most upper floors are just great: north towards Empire State and south towards financial district and Liberty statue (I was on floor 29th). Room on the smallish side but very comfortable. Breakfast fairly good, albeit breakfast room seemed a bit small: I got there early, but it was difficult to get a table by 7:30am.
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant General Manager , il giorno 27 apr 2024
Dear Inmaculada, We appreciate your detailed feedback regarding your recent stay at Hyatt Place New York/Chelsea. It is a pleasure to hear that our convenient location allowed for you to explore New York City easily. We're also glad that you found your room comfortable despite its cozy size and that the spectacular views from our higher floors added to your enjoyment. Your comments about our breakfast offerings are duly noted, and we will look into ways to improve the experience for our guests moving forward. Thank you for choosing to stay with us, and we hope to welcome you back for another outstanding visit soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

Ian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place to stay, would highly recommend.
Soggiorno di 3 notti ad aprile 2024
Risposta di Assistant General Manager , il giorno 26 apr 2024
Dear Ian, We're thrilled you enjoyed your stay at Hyatt Place New York/Chelsea! Thank you for your kind recommendation. We strive to provide exceptional experiences for all our guests and look forward to seeing you here in the future!Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

ameena

Soggiorno di 2 notti ad aprile 2024
Risposta di Assistant General Manager, il giorno 16 mag 2024
Dear Ameena, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Place New York/Chelsea. We look forward to your return and wish you all the best with your future travels.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea

10/10 Eccellente

florent

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Staff was very nice. Gets packed at breakfast. Get up early to get Elevador down.
Soggiorno di 4 notti a marzo 2024
Risposta di Assistant General Manager , il giorno 25 apr 2024
Dear Florent, Thank you for your review of Hyatt Place New York/Chelsea! We're thrilled to hear that you enjoyed both our exceptional service and our prime location. We appreciate your feedback regarding breakfast, and we'll strive to ensure a smoother experience for all guests. We hope to welcome you back soon!Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea