We appreciate the review rating Paolo and are happy you enjoyed your stay.

We are glad to know you enjoyed your stay with us at Kixby, Fabio. It would be our pleasure to welcome you again.

Hello Maria Elisa,We appreciate that you took time to leave a score, however we would also welcome you to contact us directly to let us know about any part of your stay at Kixby that was not up to your expectations.

Thank you Francesco, and we hope you return to Kixby for your next stay in NYC.

We are very pleased to know you enjoyed your stay and that you would visit again. We do apologize for any misinformation about the flat rate for taxi fare to and from JFK. This was just increased by the taxi commission.

We appreciate the terrific 10, Graziano, and are very glad that you enjoyed your stay at Kixby.

Thank you! It was our pleasure to have you as our guests. We are so pleased that you enjoyed your stay and took advantage of our rooftop terrace - a perfect spot to relax above the bustle of the city, experience an amazing view of the Empire State Building, and on summer evenings, enjoy a drink at the rooftop bar.

Thank you for the lovely recommendation and rating!

Thank you for choosing to stay with us again, now as Kixby! We appreciate your review and hope to welcome you again soon, Rossana.

Thank you for sharing your review, Irene, and for choosing Kixby.

We are so pleased you enjoyed your stay, Irene, thank you for choosing Kixby.

Thanks for choosing Kixby!

Hello Marco, Thank you for sharing your review!

Thank you, Davide.

Thank you and we are very glad you enjoyed the views from our rooftop terrace - in the warmer months it becomes a very lovely bar - The Lookup.

Thank you for taking time to leave a review, Nimita. It is lovely to hear you were totally happy with your choice of Kixby.

Miranda we appreciate your review and although you noted that Kixby is nice and sparkling clean we are sorry street noise was an issue. Guests who are sensitive to the hustle and bustle of NYC can always request inside rooms on higher floors. We will investigate the comment about night construction sounds - this isn’t permitted in the city and we are unaware of any properties on the street that are violating that restriction. We do hope you enjoyed seeing the city and getting around from our convenient location.

Merci!! We are so happy to hear Kixby exceeded your expectations.

Thank you, Catherine. We hope you stay with us at Kixby again when you return to NYC.

We appreciate your kind comments about our staff and thank you for the recommendation- we hope you stay again on your next trip to NYC.

Alistair, thank you for sharing your experience at Kixby. We are so pleased that you enjoyed your stay and appreciate the mention of our terrific team of employees who make every effort to ensure our guests have a delightful visit.

It makes us happy to know you were pleased with our convenient location and amenities. Thank you for the review.

Thank you for the review June. Like most urban boutique hotels our room size varies, although most guests think them a good size for NYC. The type you reserved is our smallest accommodation - the King and QQ rooms are all larger and you might consider booking those if you prefer a very generous space.

We are happy to know you had a great stay at Kixby. Thanks for posting a review score.

Thank you for leaving a review Robin. We hope you return to stay with us again.

Jill, thank you for your review. We are pleased to see that you liked your room and enjoyed our central location.

We appreciate the review and recommendation, Karen, and we will look forward to seeing you again!

We are glad to hear that you enjoyed your stay at Kixby and had a chance to enjoy the rooftop bar which has just reopened for the season. Thank you for letting us know and we hope you stay again on your next visit to Manhattan.

Alfred, we are happy to know you enjoyed your stay at Kixby.

That comment makes our day, Ravier. We hope to see you again on your next visit to NYC.

Thank you for taking time to share a review of your stay at Kixby. We are very pleased to know you were happy that you selected our hotel for your visit to NYC.

Thank you.

Janine, we are sorry you had issues with the music volume and noise from other guests. We appreciate your comments and will use the information to ensure lobby music is kept at levels that will not affect guest experience.

merci beaucoup pour cette merveilleuse critique!

Paul, you made our day. Thank you for sharing your lovely and informative review of Kixby. We are delighted that you enjoyed your stay and were pleased with your choice of our boutique hotel. We will look forward to seeing you again.

We are sorry your stay didn’t meet your expectations.

Thanks for mentioning the specialty water machines and all day coffee Julie. We are happy you found the hotel to your liking and the location convenient for seeing NYC.

Thank you for sharing the details of your stay at Kixby and that you would stay again. We do hope to welcome you again!

Thank you!

Thank you for letting us know you didn’t see the information about the fee when booking. We provide that information to all partners and it should appear on their booking site both in the Important information section and again in the detailed payment section. Please do contact us if that was not the case so we can make sure it is corrected.

Christina, we love knowing that Kixby is your home away from home and thank you for sharing a review for other travelers. We look forward to seeing you again.

How nice to know you had a terrific stay at Kixby, James. Thank you for the rating review.

Bedankt for leaving your review of Kixby, Andrea. We are happy you enjoyed our hotel and are working to improve our breakfast offerings. We hope you will stay with us again.

Thank you!

Hello Ava. While we truly appreciate the review and kind remarks about our staff, we are sorry you were unaware of the facilities fee. Perhaps someone other than you made the reservation? The fee is clearly stated on Expedia’s site, both in the important information section and again when showing the total cost of the stay. The registration card all guests sign at check in also shows the facilities charge. Our guest service agents receive training to inform guests of the fee at registration time, and we are reminding all our team of the importance of that action.

Beth, we are so happy you enjoyed your stay at Kixby and hope we see you again.