Dear Andrea, Thank you for letting us know your visit to Sheraton New York Times Square Hotel was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Paolo, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you experienced with the condition of our accommodations during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Sheraton New York Times Square Management Team

Dear Salvatore, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Paola, Thank you for choosing the Sheraton New York Times Square Hotel and for the nice rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Filippo, Thank you for posting a review of your stay with us. We apologize for the issues you encountered with our associates and the concerns you had with the additional charges. We appreciate you bringing this concern to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Sincerely,Sheraton New York Times Square Management Team

Dear Antonio, On behalf of our entire team, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Sheraton New York Times Square Management Team

Dear M. Giulia, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Monica, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Jim MooneyGeneral Manager

Dear Nicola, Thank you for posting a review of your stay with us. We can understand your frustrations with regard to the billing-related issues you experienced. We appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Jim Mooney,General Manager

Dear Alessandro, Thank you for sharing your experience at Sheraton New York Times Square Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area.Jim MooneyGeneral Manager

Dear Stefano, Thank you for taking the time to share about our hotel. We are happy to learn our associates took great care of you and that you liked our convenient location. However, we are sorry you felt our accommodations needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your patience and hope you will consider us again the next time you are in the area. Jim MooneyGeneral Manager

Dear Paolo, We appreciate you choosing us and providing valuable feedback about your stay. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet all of your expectations during this visit. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us!Jim MooneyGeneral Manager

Dear Alice, Thank you very much for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay; however, we apologize for the issues you had with one of our associates and for the oversight while servicing your guestroom. We are constantly striving to improve our services, and we are grateful for the feedback that helps us better our guest experience. We appreciate your business and hope you will be back to see us on your next trip to New York City for a seamless experience.Jim Mooney,General Manager

Dear Margherita, Thank you for taking the time to share your experience; we are glad you had a pleasant stay with us overall. We know that the small details add up and make a significant impact on your overall impression, and we regret any inconvenience you faced. It was our pleasure to host you. Thank you again for your feedback, and we hope to see you soon. Jim Mooney, General Manager

Dear Matteo, Thank you for your review. On behalf of our entire team, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We assure your this does not match our brand standards and we hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Jim Mooney, General Manager

Dear Rakesh, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Claudia, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Muhammad, Thank you for being our guest. Although you liked our location, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Sheraton New York Times Square Management Team

Dear Ms. Sylvaine, Thank you for choosing to stay with us at Sheraton New York Times Square Hotel. We are glad to know you overall had a pleasant stay and hope you enjoyed most aspects of your time with us. That said, we care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again.Sincerely,Sheraton New York Times Square Management Team

Dear Mallikarjun, Thank you for choosing to stay with us and taking the time to evaluate your experience. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are sorry for how our associates handled your situation, as we strive to deliver thoughtful hospitality to all our guests. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Sheraton New York Times Square Management Team

Dear Kim, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Sheraton New York Times Square Management Team

Dear Ivan, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed your time with us. We hope to see you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Ana, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Michael, Thank you for choosing the Sheraton New York Times Square Hotel and for the kind review. We love that our guests can seamlessly access an array of landmark attractions and one-of-a-kind activities from our excellent location. World-class dining, unparalleled shopping, and museums are right at our doorstep! Thank you once more for mentioning how much you enjoyed our proximity to the Seans Bar & Kitchen, and we look forward to seeing you again on your next visit to the Big Apple!Sincerely,Sheraton New York Times Square Management Team

Dear Viridiana, Thank you for being our guest. We are disappointed to learn about your experience at our hotel. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. We appreciate your feedback and apologize that you were not happy with our service at the breakfast. Your comments will be shared with our culinary team for evaluation. Thank you again, and we wish you safe travels.Sincerely,Sheraton New York Times Square Management Team

Dear Dan, Thank you for being our guest and for your candid review. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our sites so guests can have this information before booking with us. However, we understand your frustrations if these costs come as a surprise to you, and we hope you will accept our apologies. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Sheraton New York Times Square Management Team

Dear Gregory, Thank you for choosing to stay with us and sharing your review. We apologize for not meeting all of your expectations with the in-room amenities, and we can understand the frustration caused. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. Furthermore, we also regret your disappointment with the lack of parking, and we are sorry for the inconvenience this caused. During some times of the year, our hotel reviews a high number of guests, and we can understand the difficulties this causes. Please know our front desk is available around the clock to make your visit as seamless as possible. We are grateful for your valuable feedback and hope you will revisit us for a more gratifying experience.Sincerely,Sheraton New York Times Square Management Team

Dear Kim, Thank you for being our guest and for your candid review. We truly apologize for the disappointing check-out experience and any miscommunication from our end. We also understand the frustration you must have felt as you have not received what was promised. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our guest experience on all levels.Sincerely,Sheraton New York Times Square Management Team

Dear Elisabeth, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our beautiful hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. We understand the importance of the details that make up a great stay and are happy knowing our thoughtful hospitality enhanced your visit with us. We look forward to seeing you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Taddele, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Sheraton New York Times Square Management Team

Dear Damian, Thank you for choosing Sheraton New York Times Square for your recent travels. Commitment to service and guest satisfaction is our primary focus, and we are delighted that you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Sheraton New York Times Square Management Team

Dear Patricia, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Sheraton New York Times Square Management Team