Ristorazione all'aperto

Recensioni per Courtyard by Marriott West Orange

3 out of 5
Courtyard by Marriott West Orange
8 Rooney Cir, West Orange, NJ

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 519 su 1000 recensioni" "
Valutazione di 8 - Buono. 302 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 106 su 1000 recensioni" "
Valutazione di 4 - Scarso. 36 su 1000 recensioni" "
Valutazione di 2 - Terribile. 37 su 1000 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Luckson

Soggiorno di 1 notte ad aprile 2024
Risposta di Team West Orange, il giorno 13 mag 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Eccellente

Janet

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Team West Orange, il giorno 13 mag 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was close to seton hall university
Soggiorno di 2 notti ad aprile 2024
Risposta di Team West Orange, il giorno 23 apr 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Gary

nice
Soggiorno di 1 notte a febbraio 2024
Risposta di Team West Orange, il giorno 13 mag 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Eccellente

Kagen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice and clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Team West Orange, il giorno 15 apr 2024
Thank you for staying at The Courtyard by Mariott in West Orange. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Eccellente

Askia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff is very nice and they make sure you are comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Team West Orange, il giorno 12 apr 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Eccellente

Nathan

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Team West Orange, il giorno 12 apr 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Buono

Michele

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Clean and serviceable.
Soggiorno di 2 notti ad aprile 2024
Risposta di Team West Orange, il giorno 11 apr 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Andrea

Soggiorno di 1 notte a marzo 2024
Risposta di Team West Orange, il giorno 13 mag 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Soddisfacente

LUDNER

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Free breakfast would have been nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Team West Orange, il giorno 11 apr 2024
While we are happy to hear that overall your visit to The Courtyard by Marriott was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Eccellente

J P

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Team West Orange, il giorno 12 apr 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Eccellente

Donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love the hotel and everything about it My room was extremely clean front desk staff was very professional
Soggiorno di 2 notti a marzo 2024
Risposta di Team West Orange, il giorno 1 apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 Soddisfacente

Flavia

Viaggio di lavoro
Non mi è piaciuto: Servizi
Convenient if you need to run for groceries, coffee and be close to major highways. Property seems average, with some broken/loose light fixtures. Needs updating bathrooms/carpeting (smelled a bit damp). Not much to complain if on an overnight trip, solo/business. Trouble if you are put in a room next to parents with children. Bit noisy. Nothing spectacular. Went on a business conference on another Marriott property nearby (did not stay), Residence Inn (more expensive had I stayed there) it did not feel that much better either. Marriott is dropping the ball.
Soggiorno di 1 notte a marzo 2024
Risposta di Mike, il giorno 25 mar 2024
Hello. thank you for staying with us and thank you for your feedback. We strive to the best we can with every guest. We do hope you stay with us gain in the future so that we can make it memorable. Thank you.

6/10 Soddisfacente

NANCY

Soggiorno di 1 notte a marzo 2024
Risposta di Team West Orange, il giorno 15 apr 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Scarso

Shawn

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Not worth the money, no breakfast option, staff not the friendliest
Soggiorno di 4 notti a marzo 2024
Risposta di Michael., il giorno 24 mar 2024
I do apologize that your stay was not the greatest. We do offer a paid breakfast at our Bistro. And again, I do apologize for the staff. It is not customary for this to occur.

10/10 Eccellente

Stacey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool
Soggiorno di 2 notti a febbraio 2024
Risposta di Team West Orange, il giorno 22 mar 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay,and look forward to welcoming you back soon.

2/10 Terribile

Kabrina

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I stayed in room 213 ; and it was infested with ants .
Soggiorno di 1 notte a marzo 2024
Risposta di Michael., il giorno 17 mar 2024
Thank you for staying with us. As we spoke earlier, a refund was authorized for your stay. Once again, we apologize for any inconvenience.

6/10 Soddisfacente

Dwayne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Team West Orange, il giorno 22 mar 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Soddisfacente

Chyanne

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was a nice space for a getaway for two nights
Soggiorno di 2 notti a marzo 2024
Risposta di Team West Orange, il giorno 12 mar 2024
Thank you for your review of your stay. We look forward to seeing you again when traveling in this area.

6/10 Soddisfacente

Charniece

Soggiorno di 1 notte a marzo 2024
Risposta di Mike, il giorno 11 mar 2024
Thank you for staying with us.

10/10 Eccellente

Benjy

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great spot to stay at staff very kind and friendly.
Soggiorno di 1 notte a marzo 2024
Risposta di Maria Z, il giorno 6 mar 2024
Thank you for your response! We hope to see you again.

6/10 Soddisfacente

Jorge

No hay café ni agua disponible para los clientes .
Soggiorno di 1 notte a marzo 2024
Risposta di Team West Orange, il giorno 5 mar 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Terribile

RICHARD A

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Did not offer fresh towel and bedding service
Soggiorno di 1 notte a marzo 2024
Risposta di Michael, il giorno 3 mar 2024
Hello Richard,I am sorry to hear you were not given fresh towels and bedding service. If you do stay with us for less than three days, housekeeping services are based on request only. Once again, our apologies.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

4/10 Scarso

Cindy

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
My 90 year old mother was with me and the elevator(s) were not working. She had to climb stairs and then walk down 2 long hallways. The staff didn’t seem concern or offer any alternative or assistance. We didn’t know what was going to be involved until we made the trek. Then, realizing, that it was too much for her physically I asked to be moved to a first floor room. The staff accommodated. But I would have expected that they would have been proactive and offered it when we checked in. We weren’t told that the elevator wasn’t functional until our room was already assigned. Also, for the price I expected a continental breakfast…. Or at least free coffee in the lobby.
Soggiorno di 1 notte a febbraio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could have them serviced. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

2/10 Terribile

lisa

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
My daughter and I checked into this hotel last night. We experienced a devastating fire in our home and our church family assisted in providing us with this place to rest our heads. When we woke up today we learned that 15 guests, and ourselves were the victim of our cars being broke into and our property stolen. Everything that we had left in this world was stolen. No shoes, clothing, wallets, Everything. The sad thing is that the hotel's cameras weren't working, and of course they're not liable for theft of vehicles and other things. West orange police arrived and were great and assisted as best they can. However, there was no manager for Marriott on site, and not a representative for Marriott showed up. It appears that this was an inside job. The thrives broke into cars right in front of the front door. This place is not safe,and offered no assistance at all. With the exception of providing plastic bags for the guests broken car windows. Oh, and the tape. This is scary. Imagine leaving your rooms and these same thieves getting in, or while you're there. Again this place is not safe!!!!
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for bringing this issue to our attention, your opinion and satisfaction are very important to us. The safety and security of our guests are always top priority. The team will review your information and do everything possible to make sure we get this corrected. We are sorry your recent stay did not meet your expectations. Rest assured, that your comments are taken to heart, and we will do everything we can to improve for your future stay.

8/10 Buono

Mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and clean room.Would stay again. Expensive food and cable had few channels.
Soggiorno di 1 notte a febbraio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
While we are happy to hear that overall, your visit to The Courtyard by Marriott was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a febbraio 2024
Risposta di Team West Orange, il giorno 22 mar 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Trever

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a febbraio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Deborah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay was phenomenal exactly what I needed from the great service at check in to checking out Mike and Josette made me feel right at home the dining experience was very tasteful I enjoyed the food as well very easy and convenient didn’t have to go out for food and yes I would definitely continue to recommend family and friends thanks for the hospitality.
Soggiorno di 2 notti a febbraio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for choosing The Courtyard by Marriott. We recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.

6/10 Soddisfacente

Dean

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just okay. Not a Marriott experience.
$200 for incidentals not refunded at checkout? Terrible food and way overpriced. Grateful for the Starbucks nearby. Accommodations were okay. Lessons learned.
Soggiorno di 3 notti a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.

10/10 Eccellente

Galina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleasant stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Soddisfacente

Anthony

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Servizi
Breakfast was unavailable. I was offered a banana or orange by the floridly coughing breakfast area person when they explained that bagels get dropped off later. Anodyne corporate property already a bit past its prime. Very conveniently located to I-280 is a plus.
Soggiorno di 1 notte a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 Eccellente

Annette

Soggiorno di 2 notti a gennaio 2024
Risposta di Team West Orange, il giorno 22 mar 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Eccellente

archie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Soddisfacente

Sandra

Viaggio di gruppo
Located near major expressway. Eateries, restaurants, movie theater, grocery, liquor store within walking distance
Soggiorno di 2 notti a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

John

Soggiorno di 2 notti a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Deborah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay was extremely peaceful to my check in with Josette and Mike being very helpful and informative about the area as well as making me aware that dinner is now available at hotel which makes it easier to get food great staff very nice and friendly and pleasant people to talk to
Soggiorno di 1 notte a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Eccellente

Deborah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Judith was very great checking me in she was very kind and attentive to assisting me with my accommodation she an great asset to have at your establishment.
Soggiorno di 1 notte a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are delighted by your compliments, rating and review of our high hospitality standards. We look forward to welcoming you back in the future.

10/10 Eccellente

Deborah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The check in was great angel did a wonderful job I was very pleased and would definitely recommend friends and family to come stay here especially if you want to feel at home because that’s how I feel always a pleasure
Soggiorno di 1 notte a gennaio 2024
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 Eccellente

Kaiman

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Customer service was awesome
Soggiorno di 1 notte a dicembre 2023
Risposta di Team West Orange, il giorno 22 feb 2024
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Courtyard by Marriott in your future travels.

10/10 Eccellente

Timothy

Soggiorno di 1 notte a dicembre 2023
Risposta di Team Nanuet, il giorno 20 feb 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

8/10 Buono

Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overnite
Check in was easy. Our first room has a horrible odor so they switched our room and the next one was fine. Quiet, comfortable & convenient.
Soggiorno di 1 notte a dicembre 2023
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for staying at The Courtyard by Marriott. We apologize for first room you were checked into, however, are glad that we were able to resolve the issue with a new room. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Soddisfacente

Clayton

Soggiorno di 1 notte a dicembre 2023
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Eccellente

Deborah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The overall staff makes the stay comfortable anetra very informative about the area was very great to have her as well as Lee assisting me with Latrell to bring extra towels and blankets staff works very well together
Soggiorno di 1 notte a dicembre 2023
Risposta di Team West Orange, il giorno 20 feb 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

10/10 Eccellente

Christine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for the review. We look forward to seeing you again soon!

2/10 Terribile

CHARLENE, MALDEN

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel was outdated. The tv in the room were not functional
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Deborah

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was the perfect place for business working and then shopping the front desk was helpful with knowing the area like what restaurants are good not to mention a little last minute shopping the staff works very well together Lee the pool cleaner was very helpful with assisting me with my luggage and referring me the women who run the front desk Deena ,angel,Jules and Anetra they very helpful with whatever I needed during my stay thank you all for your help.
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon

10/10 Eccellente

Deborah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very helpful in assisting me there was a very tall gentleman who helped me bringing extra linen and towels to my room oh I think he said his name was Latrell or something of the sort very well spoken and great manners the ladies at the front desk angel and Deena was very knowledgeable about the area which was great and helpful the stay was great.
Risposta di Team West Orange, il giorno 22 feb 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!