I booked and paid for a king bed but instead we got a room with 2 Queen beds. My husband is a big guy and the bed was too small. They rented out all of the rooms with king beds. We were not told the king rooms were not available but were simply given the key. Not only did we not get the room with the King bed, we really wanted the city view with lights, instead we were given a room overlooking a piece of the river and we booked in advance. Our reservation was confirmed, but they still did not have the room we reserved and paid for. They gave us a free breakfast, said the rooms cost the same amount and left it at that. No apology! This room was $300 per night after taxes.
Sad part was they blamed it on Expedia. They confirmed our reservation but when you book third party the room is not guaranteed.
Expedia did however give us One-Key cash since the hotel wasn't going to do anything
