Terrazza/patio

Recensioni per Sonesta Emeryville - San Francisco Bay Bridge

3 out of 5
Sonesta Emeryville - San Francisco Bay Bridge
5555 Shellmound Street, Emeryville, CA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 573 su 1004 recensioni" "
Valutazione di 8 - Buono. 242 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 102 su 1004 recensioni" "
Valutazione di 4 - Scarso. 37 su 1004 recensioni" "
Valutazione di 2 - Terribile. 50 su 1004 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Thierry

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Easy access and safe environment. Breakfast was skimpy. No fruit, and very overcooked scrambled eggs. Good coffee
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Randall

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We forgot to pack an item when we left and the staff sent the item back to us via FedEx.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Randall, it's wonderful to hear that our team at Sonesta Emeryville - San Francisco Bay Bridge was able to assist in returning your left-behind item. This kind of attentive service is something we take great pride in. We look forward to hosting you again in the near future. Safe travels until then!Best regards,Sonesta Emeryville

10/10 Eccellente

Samuelu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Incredible front desk service and support
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Samuelu, your praises for Sonesta Emeryville - San Francisco Bay Bridge are greatly appreciated, particularly your acknowledgment of our front desk team. We pride ourselves on providing remarkable service and support. We look forward to your next visit.Best regards,Sonesta Emeryville

10/10 Eccellente

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Vanessa, it's wonderful to hear that you had an excellent stay at Sonesta Emeryville - San Francisco Bay Bridge. We genuinely appreciate your five-star review and hope to welcome you back for another memorable experience soon. Thank you for choosing us as your Expedia destination.Best regards,Sonesta Emeryville

10/10 Eccellente

Arthur

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its property appears clean and convenient to many shopping options nearby.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 29 apr 2024
Arthur, it's wonderful to hear you appreciated Sonesta Emeryville - San Francisco Bay Bridge's cleanliness and convenience to diverse shopping options. We aim to provide a prime location for our guests to enjoy. We hope your stay was nothing less than excellent. Thank you!Best regards,Sonesta Emeryville

8/10 Buono

Olga

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Olga, it seems like your review was left blank. Nevertheless, we're glad you rated Sonesta Emeryville - San Francisco Bay Bridge favorably. If there is any specific feedback or memorable encounters, feel free to share at your convenience. We're looking forward to welcoming you back.Best regards,Sonesta Emeryville

6/10 Soddisfacente

Shonda

Viaggio di lavoro
Average
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 apr 2024
Shonda, thank you for taking the time to share your feedback. We understand that your experience at our venue wasn't all you hoped it would be. We continuously strive to improve and your observations provide valuable guidance. Your next visit should offer a better experience, as we implement improvements based on guests' feedback.Best regards,Sonesta Emeryville

10/10 Eccellente

Lani

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Excellent location
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Lani, thank you for your wonderful feedback. We're thrilled to hear that you enjoyed the prime location of Sonesta Emeryville - San Francisco Bay Bridge. We appreciated your stay and look forward to welcoming you back in the future.Best regards,Sonesta Emeryville

6/10 Soddisfacente

Mary

Mi è piaciuto: Personale e servizio
It was okay. The bar was closed f-Sun. The coffee in the room isn’t good and there’s plastic waste.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Mary, thank you for taking the time to share your feedback. We understand your desire for a more varied schedule for the bar and will take it into consideration. Regarding the in-room coffee, we're continuously sourcing better products to enhance our guest's experience. Additionally, we appreciate your concern about plastic waste and are actively seeking solutions to lessen our impact. We hope to have the opportunity to deliver a better experience on your next visit.Best regards,Sonesta Emeryville

8/10 Buono

Roxanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was good. We where just driving though and not was a nice place to stay for the night
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Roxanne, it's wonderful to know you found Sonesta Emeryville - San Francisco Bay Bridge to be a comfy stop during your travels. We hope to be your preferred choice when you're on the road again. Safe travels until then!Best regards,Sonesta Emeryville

10/10 Eccellente

Yoon jung

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Yoon, thank you for choosing to stay at Sonesta Emeryville - San Francisco Bay Bridge. We're pleased that your overall experience went well and our hotel seemed to meet your expectations. We hope to welcome you back on your next visit to the San Francisco Bay area.Best regards,Sonesta Emeryville

10/10 Eccellente

Hadnet k

Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Hadnet, thank you for choosing Sonesta Emeryville - San Francisco Bay Bridge and for rating us so highly. It's wonderful to hear you enjoyed your stay and we hope to welcome you back for another great experience in the future.Best regards,Sonesta Emeryville

8/10 Buono

Reginald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Reginald, thank you for rating Sonesta Emeryville - San Francisco Bay Bridge. We are thrilled to know your stay with us was good. Please do not hesitate to share detailed feedback next time as it helps us improve. We hope to host you again in the future.Best regards,Sonesta Emeryville

2/10 Terribile

Haruko

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Haruko, we've noticed your rating and feel disappointed that your visit didn't go as expected. We strive to offer an exceptional experience to all our guests. We would appreciate it if you can share more details about your stay. This aids us in identifying areas for improvement. Your feedback is crucial in helping us enhance the quality of our service, and for that we thank you. Please don't hesitate to revisit us, and we will do our utmost to ensure your next stay is better.Best regards,Sonesta Emeryville

10/10 Eccellente

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great customer service.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Anthony, we're thrilled to hear you appreciated the excellent customer service at Sonesta Emeryville - San Francisco Bay Bridge. Our team members strive to deliver a memorable experience. We hope to welcome you back in the not-so-distant future.Best regards,Sonesta Emeryville

10/10 Eccellente

Tiffany

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff and very clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Tiffany, thank you for your wonderful review! At Sonesta Emeryville - San Francisco Bay Bridge, we are thrilled to hear that our team members were welcoming and that you found the cleanliness to your satisfaction. We appreciate your feedback and look forward to your next stay with us.Best regards,Sonesta Emeryville

10/10 Eccellente

Ayana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay with a good view.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 10 apr 2024
Ayana, we're thrilled you enjoyed your stay at Sonesta Emeryville - San Francisco Bay Bridge. Our team takes pride in providing memorable experiences paired with picturesque views. Your kind words will be shared with our team. Thank you for choosing us, we are looking forward to hosting you again.Best regards,Sonesta Emeryville

8/10 Buono

Celia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The bathroom was big.. quiet and parking was convenient. Check was fast and man who help me so nice and accommodating. Great service overall.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Celia, it's wonderful to hear you experienced great service and appreciated facilities like the spacious bathroom and convenient parking at Sonesta Emeryville - San Francisco Bay Bridge. We're also pleased to know that the quick check-in process and our accommodating team member added positively to your hotel experience. We value your feedback and hope to host you again in the future.Best regards,Sonesta Emeryville

10/10 Eccellente

Rebecca

Viaggio con la famiglia
The pool and hot tub
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Rebecca, it's wonderful to hear you found enjoyment in the pool and hot tub at Sonesta Emeryville - San Francisco Bay Bridge. Thank you for sharing your positive experience. We're looking forward to welcoming you back for another relaxing stay.Best regards,Sonesta Emeryville

10/10 Eccellente

Joshua

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Joshua, your high rating for Sonesta Emeryville - San Francisco Bay Bridge is greatly appreciated! We're thrilled you enjoyed your stay and look forward to your return in the future.Best regards,Sonesta Emeryville

6/10 Soddisfacente

Randall

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
It was pretty average. Not great, not terrible.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Randall, thank you for taking the time to share your thoughts. It seems your stay was satisfactory, albeit not exceptional. We're committed to making our guest experiences memorable and regret that we did not meet that mark during your visit. We hope to have another opportunity in the future to offer you a more superior experience.Best regards,Sonesta Emeryville

10/10 Eccellente

Tracy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel conveniently located near a fun mall.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Tracy, it's wonderful to hear that you regarded Sonesta Emeryville - San Francisco Bay Bridge as very agreeable and enjoyed its proximity to the nearby shopping center. We strive to provide an optimally situated and comfortable environment for our guests. Your feedback is greatly appreciated. We hope to welcome you back soon!Best regards,Sonesta Emeryville

10/10 Eccellente

Katie

Viaggio con la famiglia
Great staff and very comfortable and clean!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
Katie, it's wonderful to hear of your positive experience at Sonesta Emeryville - San Francisco Bay Bridge. We're thrilled our team members met your needs and you found comfort and cleanliness to be prevalent throughout your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.Best regards,Sonesta Emeryville

10/10 Eccellente

Quame

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice facility
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
Quame, it's delightful to learn you found the Sonesta Emeryville - San Francisco Bay Bridge to be an impressive establishment. We appreciate your kind words and hope to welcome you back in the future.Best regards,Sonesta Emeryville

10/10 Eccellente

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
Brenda, it's wonderful to know you had a fantastic experience at Sonesta Emeryville - San Francisco Bay Bridge. We are always thrilled to receive a perfect score rating. We hope your travels will bring you back soon. We are eager to ensure your next stay is just as enjoyable.Best regards,Sonesta Emeryville

10/10 Eccellente

Bailee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 mar 2024
Bailee, it's wonderful to see a perfect rating following your stay at Sonesta Emeryville - San Francisco Bay Bridge. We truly appreciate you choosing our hotel and we hope to welcome you back in the future. Thank you for your trust and support.Best regards,Sonesta Emeryville

8/10 Buono

Kathleen

Nice staff. Small room, but good for the price.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Kathleen, thank you for sharing your experience at Sonesta Emeryville - San Francisco Bay Bridge. We're delighted that our team members made a positive impression and that you found our accommodations to be a good value. We hope to have the opportunity to welcome you back in the future.Best regards,Sonesta Emeryville

10/10 Eccellente

Alicia, Ukiah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 21 mar 2024
Alicia, thank you for awarding a remarkable score for Sonesta Emeryville - San Francisco Bay Bridge. Your support is much appreciated and it’s wonderful to know you enjoyed your stay. We eagerly anticipate your next visit.Best regards,Sonesta Emeryville

6/10 Soddisfacente

Mary

Non mi è piaciuto: Pulizia e servizi
The room was dirty. Counters, floors, toilet. Some of the staff is not very friendly.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Mary, we regret particularly to hear about the cleanliness of your room and the less-than-pleasant encounter with some of our team members. We strive to uphold the high standards of cleanliness and hospitality for which we are known. Your feedback is vital in assisting us to improve our services further. We appreciate you taking the time to share your experience and hope to have another opportunity to show you our commitment to exceptional service.Best regards,Sonesta Emeryville

2/10 Terribile

SINDY

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It looks like there has been new staff added to this hotel I been staying at this location over 2 years and I just had the worst stay and my credit card was charged for extra charges I still don't know about nor did they let me know during my stay, I prepaid all my stays in advance for accounting reasons since my job pays for them but this last stay was a let down in addition to their outdated amenities always being out of service,
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Sindy, it's disappointing to hear that your most recent stay did not meet your expectations. We regret that you encountered issues with unexpected charges and are committed to resolving this matter. Please reach out to our front desk team for a detailed explanation. We acknowledge your comments about our amenities requiring updates and are continually making efforts to improve these areas. Despite this experience, we hope you will consider giving us another chance to provide the exceptional service you've come to expect from us over the years.Best regards,Sonesta Emeryville

4/10 Scarso

Philip, erie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
I was told that I would be charged "destination fee of almost $30 per day. This is not reflected in the Expedia rate and was a total surprise. I believe this chain (Sonesta) is being sued by patrons and congressional legislation on this issue has been proposed
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 16 mar 2024
We appreciate you taking the time to share your feedback, Philip. Expedia pulls information directly from our website. The Destination/Resort fee is reflected across all booking channels. The hotel/brand/company is not under any litigation or legal action related to it's fees or operations.Best regards,Sonesta Emeryville

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall, our time was great! Staff were Awesome!!!
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 14 mar 2024
James, we're thrilled to hear you had an excellent experience at Sonesta Emeryville - San Francisco Bay Bridge! Your kind words about our wonderful team members truly brighten our day. Looking forward to welcoming you back on your next trip to the Bay Bridge area.Best regards,Sonesta Emeryville

10/10 Eccellente

Andrea Claire

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 9 mar 2024
Thanks for the perfect rating, Andrea!We're pleased to hear that you have fully enjoyed your stay at Sonesta Emeryville - San Francisco Bay Bridge, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Best regards,Sonesta Emeryville

6/10 Soddisfacente

Mary

Have stayed at this property many times over the past 15-20 years as I visit family in the area. It is aging and housekeeping was especially poor this time. But the location is good.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 6 mar 2024
Mary, it's great to hear that you have chosen to stay with us many times over the years. We appreciate your feedback on areas requiring improvements, such as housekeeping, and rest assured that this is being looked into. We're glad to hear you appreciate our strategic location. We look forward to making your future stays even better.Best regards,Sonesta Emeryville

8/10 Buono

Thomas G

Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 24 mar 2024
Thank you for the great rating, Thomas!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Emeryville - San Francisco Bay Bridge. We'd like to share an even better experience with you soon.Best regards,Sonesta Emeryville

10/10 Eccellente

Alicia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 3 mar 2024
Thank you for sharing your perfect rating with us, Alicia!It's wonderful to see how much you appreciated your time at Sonesta Emeryville - San Francisco Bay Bridge! We want everyone to feel right at home at Sonesta Emeryville - San Francisco Bay Bridge. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!Best regards,Sonesta Emeryville

10/10 Eccellente

Nathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great property.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 28 feb 2024
Nathan, thank you for taking the time to share your positive feedback regarding Sonesta Emeryville - San Francisco Bay Bridge. Our team takes great pride in their work and we're thrilled you appreciated the property. We can't wait to welcome you back in the future.Best regards,Sonesta Emeryville

10/10 Eccellente

Mayra

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The room was smelling bad
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Mayra, we regret to hear about the unpleasant scent you encountered in your room. This is certainly not the usual standard we strive for. Rest assured, our team is taking appropriate actions to address this issue to prevent it from happening in the future. We hope to have the pleasure of welcoming you back under improved circumstances.Best regards,Sonesta Emeryville

6/10 Soddisfacente

Paulette

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
I did not like that i was charged another 50 $ when i got to the hotel.that should have been said when i booked the room. There was no handy cap parking. This morning had to go out for food they were so slow in the kitchen.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 18 feb 2024
Paulette, it's disheartening to hear that your stay didn’t completely meet your expectations. Concerning rates and additional reservations fees, we aim to be transparent in all our communications and apologize for any confusion. Regarding convenient parking, we strive to accommodate all our guests' needs. Your comments regarding breakfast service timings are noted and we'll work on enhancing our efficiency. Thank you for your feedback; we hope to have another opportunity to better serve you in the future.Best regards,Sonesta Emeryville

10/10 Eccellente

Kelly

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Although it’s overlooking a major highway, the hotel rooms are super quiet thanks to double-pane windows. Staff is very helpful, location is great for shopping and overall, good value for the price.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 15 feb 2024
Kelly, it's great to hear that you found tranquility in your room at Sonesta Emeryville - San Francisco Bay Bridge, despite its proximity to a bustling thoroughfare. We're also pleased our team members were accommodating, and that you appreciated the convenient location. Your recognition of our good value is appreciated! We eagerly await your next visit.Best regards,Sonesta Emeryville

10/10 Eccellente

MILE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Smooth operation
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 14 feb 2024
Mile, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sonesta Emeryville - San Francisco Bay Bridge!Best regards,Sonesta Emeryville

10/10 Eccellente

RoseMary

Mi è piaciuto: Condizioni e dotazioni della struttura
Enjoyed are stay
Risposta di Customer Service, il giorno 10 feb 2024
Rose, it's wonderful to hear you had a pleasant stay at Sonesta Emeryville - San Francisco Bay Bridge. Providing an enjoyable visit is always our aim. Come back soon!Best regards,Sonesta Emeryville

10/10 Eccellente

Heng

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very convenient
Great place, very convenient to Bay Street.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 4 feb 2024
Thank you for the amazing rating, Heng!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Emeryville - San Francisco Bay Bridge soon!Thanks again for leaving your feedback!Best regards,Sonesta Emeryville

10/10 Eccellente

Miwa

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Thank you for the perfect rating, Miwa!We are very pleased to hear that you had a wonderful stay at Sonesta Emeryville - San Francisco Bay Bridge. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!Best regards,Sonesta Emeryville

10/10 Eccellente

Madeline

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 1 feb 2024
Madeline, thank you for appreciating the Sonesta Emeryville - San Francisco Bay Bridge's commitment to cleanliness. Our team members are dedicated to providing a spotless environment for our guests. We hope to welcome you back in the future!Best regards,Sonesta Emeryville

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The worst experience I've ever had.
We had to switch rooms 5 times. The fridges were dirty in every room. The rooms smelled horrible. The TVs had various problems. The AC didnt work in at least 1 room. Finally on our 5th move we asked for the manager and he changed our room and upgraded us. That was nice but after 2 hrs of unpacking and packing back up to move rooms it was too little too late. We stay at hotels over 40 times a year. We have never in the Years of traveling and work events had a situation arise like this, especially at this price point. I would be very cautious about booking here. I wouldn't reccomend it, I will also never be booking here again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 31 gen 2024
We regret to hear about the challenges faced during your stay and the subsequent impacts on your comfort. Your experience with the room conditions and appliances is very concerning. It's also unfortunate that your interactions with the rooms selected were not as seamless as we strive for them to be. We appreciate that our manager was able to step in and offer a solution, but we recognize the timeliness was not ideal. We aim to ensure guests have an enjoyable experience and we take your comments very seriously. We have made sure to communicate this feedback to respective teams for improvement. Thank you for taking the time to share your observations.Best regards,Sonesta Emeryville

10/10 Eccellente

Tara

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 31 gen 2024
Tara, it's wonderful to see your perfect rating for Sonesta Emeryville - San Francisco Bay Bridge. We're glad you had a fantastic stay with us and hope we have the pleasure of welcoming you back soon. Safe travels!Best regards,Sonesta Emeryville

10/10 Eccellente

Charleen, Salida

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay was so nice I stayed an extra night. No complaints.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 30 gen 2024
Charleen, it's wonderful to know you had such an enjoyable experience at the Sonesta Emeryville - San Francisco Bay Bridge that you decided to extend your visit. It's particularly encouraging that you have no complaints. We're looking forward to welcoming you back in the future.Best regards,Sonesta Emeryville

8/10 Buono

mahalia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The rooms do not smell fresh but it’s a great location for shopping and nice view of the bay bridge wheo
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 30 gen 2024
Mahalia, thank you for choosing to stay at Sonesta Emeryville - San Francisco Bay Bridge and for sharing your insights. We're pleased to know that our prime location, ideal for shopping and our great views of the bay bridge, contributed to your overall satisfaction. We're constantly striving to maintain the freshness of our rooms. We appreciate your feedback and look forward to hosting your next visit.Best regards,Sonesta Emeryville

8/10 Buono

JUAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 30 gen 2024
Thank you for taking the time to share your 8/10 rating with us, Juan.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!