Hall

Recensioni per Ramada by Wyndham Odessa Near University of Texas Permian

2.5 out of 5

Recensioni

6,4
Valutazione di 10 - Eccellente. 189 su 773 recensioni" "
Valutazione di 8 - Buono. 155 su 773 recensioni" "
Valutazione di 6 - Soddisfacente. 144 su 773 recensioni" "
Valutazione di 4 - Scarso. 123 su 773 recensioni" "
Valutazione di 2 - Terribile. 162 su 773 recensioni" "

6,4/10

Pulizia

6,8/10

Personale e servizio

6,8/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

Roy

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Air conditioner did not cool properly and the chlorine smell was bad. Celing in room was tore up
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Specialist, il giorno 14 mag 2024
Hi Roy,Thank you for your feedback. We apologize for any inconvenience you experienced with the air conditioning and the room condition. Our maintenance team works diligently to ensure that all facilities are in top condition, and we regret that your experience did not reflect our usual standards. We appreciate your comments and will address these issues promptly to enhance the comfort of future guests.

6/10 Soddisfacente

Yanet

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
La habitación estaba sucia el piso y las cosas con polvo además de que había olor a humedad horrible y las sabanas y toallas no tenían nadita de olor no volveré a hospedarme allí
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Specialist, il giorno 14 mag 2024
Hi Yanet,We are truly sorry to hear about your recent experience and appreciate your feedback. Our housekeeping team is dedicated to maintaining high standards, and we regret that we fell short during your stay. Your comments are taken seriously and will be used to improve our services. We hope you might reconsider and give us another chance in the future to provide the quality stay you deserve.

2/10 Terribile

Francisco

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Outdated, unkept, room didn’t match description, dirty, room stunk, and staff was rude.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Specialist, il giorno 14 mag 2024
Hi Francisco,We are sorry to hear that your recent stay did not meet your expectations. Our team works hard to maintain high standards of cleanliness and hospitality, and we regret that this was not reflected in your experience. We take feedback seriously and will review your concerns to ensure improvements. Thank you for bringing these issues to our attention.

2/10 Terribile

Jorge

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Muy súcio
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Relations Specialist, il giorno 16 mag 2024
Hi Jorge,We're genuinely sorry to hear about your disappointing experience. Cleanliness is paramount to us, and we hold ourselves to the highest standards. Our dedicated housekeeping team undergoes rigorous training to maintain pristine conditions throughout the property. We take all feedback seriously and will address any areas that may have fallen short of expectations. Your insights help us continuously improve, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Buono

Marilu, Hialeah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good place to get a nice weekend with your family and friends
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Specialist, il giorno 13 mag 2024
Hi Marilu,We're delighted to hear that you had a pleasant weekend getaway with your family and friends at our hotel. Creating memorable experiences for our guests is our top priority, and we're glad to know that you enjoyed your time with us. Our team works diligently to ensure that every aspect of your stay meets or exceeds your expectations, from the comfort of our accommodations to the quality of our amenities. Your positive feedback motivates us to continue delivering exceptional hospitality to all our guests.

2/10 Terribile

James

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Illicit deals being done on the property. Room was dirty and not as pictured in the advertisement.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Specialist, il giorno 14 mag 2024
Hi James,We're deeply disappointed to hear about your experience, as maintaining a safe and welcoming environment for all our guests is our utmost priority. Our hotel has strict policies against any illicit activities on the premises, and we take immediate action upon any reported incidents. Regarding your concerns about the cleanliness of the room and its portrayal in the advertisement, we sincerely apologize for any discrepancies you encountered. Rest assured, we continuously strive to uphold the highest standards of cleanliness and accuracy in our marketing materials. We appreciate your feedback and will address these issues promptly to ensure a more satisfactory experience for our future guests.

8/10 Buono

Mario

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Is a nice place to stay,i love the classic style, clean quiet and excelent sevice
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Specialist, il giorno 13 mag 2024
Hi Mario,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our classic style. Maintaining cleanliness and providing a quiet atmosphere are top priorities for us, so it's fantastic to know that these aspects met your expectations. Our team works diligently to deliver excellent service to all our guests, and it's rewarding to hear that their efforts contributed to your positive experience. We're grateful for your feedback and hope to welcome you back for another enjoyable stay in the future.

4/10 Scarso

Kevin

Soggiorno di 14 notti ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 14 mag 2024
Hi Kevin,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Eccellente

Rico

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my first time to stay ramada i do i appreciate..i really love it..
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Relations Specialist, il giorno 11 mag 2024
Hi Rico,We're delighted to hear about your positive experience during your stay at our Ramada in Odessa! It's always rewarding to know that our guests appreciate our efforts in providing a comfortable and enjoyable stay. We strive to create memorable experiences for all our guests, and it's wonderful to hear that you loved your time with us. Your feedback motivates us to maintain our standards and ensure every guest receives the same level of exceptional service. We hope to welcome you back for another fantastic stay in the future!

8/10 Buono

Brandon

Viaggio di lavoro
Mi è piaciuto: Pulizia
Idk
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 7 mag 2024
Hi Brandon,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Terribile

Gary

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Specialist, il giorno 6 mag 2024
Hi Gary,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Buono

Arletha

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio
Okay
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 3 mag 2024
Hi Arletha! Thank you for your feedback! We're glad to hear that you had an okay experience during your stay.If there's anything specific that we can do to improve your experience next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' satisfaction.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!

10/10 Eccellente

Marcos, Las Vegas

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 2 mag 2024
Hi Marcos,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Eccellente

Mariah

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 25 apr 2024
Hi Mariah,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Eccellente

Brittney

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The front desk staff, Victoria and I believe his name is Sam… they were great! My previous experience with Ramada I thought swore me off them for good but these two restored my faith in Ramada without even trying or being asked! Whoop whoop!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 21 apr 2024
Hi Brittney,We're delighted to hear that Victoria and Sam left such a positive impression during your stay! Providing exceptional service is at the core of what we strive for at our hotel. It's wonderful to know that they were able to restore your faith in Ramada simply through their dedication and professionalism. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Hotel
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 21 apr 2024
Hi Christopher,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Eccellente

April

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 21 apr 2024
Hi April,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Scarso

Marlene

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Dirty carpet and bathroom
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 21 apr 2024
Hi Marlene,We're genuinely disappointed to hear about your experience, and we sincerely apologize for any inconvenience caused. Maintaining cleanliness is paramount to us, and we take all feedback seriously to ensure our standards are upheld. Our housekeeping team is dedicated to thorough cleaning protocols, and we will investigate this matter further to address any lapses in our service. Your comfort and satisfaction are of utmost importance to us, and we appreciate your valuable feedback as it helps us improve our services for all our guests.

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are amazing! I have a wonderful experience. I would plan on going back there again. Highly recommend that people go there.
Soggiorno di 14 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 17 apr 2024
Hi Andrew,We're thrilled to hear about your fantastic experience at our hotel! Our dedicated staff takes pride in providing exceptional service to ensure all our guests have a memorable stay. Your recommendation means a lot to us, and we're delighted that you're already considering returning. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!

8/10 Buono

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 12 apr 2024
Dear Richard, We're glad to hear that you had a great stay with us, earning us a fantastic 4 out of 5 rating! It's like music to our ears knowing that you enjoyed your time at our hotel.Your kind words about our establishment mean the world to us. We're all about creating memorable experiences for our guests, so it's fantastic to hear that we hit the mark for you.We're taking note of your feedback regarding the check-in process. Rest assured, we're always looking for ways to streamline and improve our procedures to ensure a smooth and hassle-free experience for our guests.Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, just give us a shout!

4/10 Scarso

Shelly

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel has people living in it full time shady people in and out sitting on the stairs inside smoking pot, too much chlorine in pool people’s eyes were on fire! Lots of trash around outside, small tv in room furniture old and dirty. Would not recommend
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 10 apr 2024
Hi Shelly,We sincerely apologize for any inconvenience you experienced during your stay. Our hotel maintains strict policies against any illegal activities and we conduct regular checks to ensure the safety and comfort of all our guests. Regarding the pool, we monitor chlorine levels closely to maintain hygiene standards, but we regret any discomfort caused. Our housekeeping team is committed to cleanliness, and we'll address any areas needing improvement. Your feedback is valuable, and we strive to make necessary adjustments for the betterment of our guests' experiences.

2/10 Terribile

Reyna

Viaggio con la famiglia
Property was in horrible condition
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 9 apr 2024
Hi Reyna,We're disheartened to hear that you found our property to be in a less than satisfactory condition. However, we take great pride in maintaining our facilities to the highest standards of cleanliness and upkeep. Our dedicated team works diligently to address any issues promptly, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are committed to ensuring that all our guests have a comfortable and enjoyable stay.

10/10 Eccellente

Diana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice staff
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 5 apr 2024
Dear Diana, We're thrilled to hear that you had such a positive experience with our staff during your stay! Your glowing review truly brightens our day. Our team works diligently to ensure every guest feels welcomed and cared for, and it's wonderful to see their efforts reflected in your feedback. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

4/10 Scarso

Sandra

Mi è piaciuto: Pulizia e personale e servizio
The music was too loud and the party lasted till 230a
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Specialist, il giorno 2 apr 2024
Hi Sandra,We're sorry to hear that the music disrupted your stay as our team strives to maintain a balance between providing entertainment for our guests and ensuring a peaceful environment for all. We'll certainly review our noise policies to prevent similar occurrences in the future. Your feedback is valuable to us as we continually work to enhance the experience for all our guests.

2/10 Terribile

Luis

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Specialist, il giorno 1 apr 2024
Hi Luis,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Buono

Romeo

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 17 apr 2024
Hi Romeo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Soddisfacente

guadalupe

Mi è piaciuto: Personale e servizio
Soggiorno di 5 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 30 mar 2024
Hi Guadalupe,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They have a pool a hot tub and a bar on site. Excellent staff great place.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 26 mar 2024
Hi Christopher,We're thrilled to hear you enjoyed our hotel amenities, including the pool, hot tub, and onsite bar. Our team takes great pride in providing excellent service, and we're delighted that you found them to be accommodating during your stay. It's wonderful to know that you had a great experience with us, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Soddisfacente

Sheri

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
My husband didn't get very good sleep, and the room was dirty
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Specialist, il giorno 23 mar 2024
Hi Sheri,We're truly sorry to hear about your husband's discomfort and the cleanliness issue you encountered during your stay. Our team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and we apologize for any lapse in this regard. Rest assured, we have immediately addressed the matter with our housekeeping team to ensure such incidents are prevented in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Eccellente

Xenia, Ponca City

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was perfect for what we needed. Just a one night stay on the way to our destination. It was a bit warn around the edges but we could tell they get a lot of business from the local oil field contractors. So warn out furniture & a bit of rust around the bathroom vent was no big deal to us. Linens looked clean, bed was comfy, no carpet, & pretty floors. The guy that checked us in was really nice and very accomodating, even with a long line of us. The facility had neat things for kids, even though we didn't use them. There was some noise from the neighbors & a train drove by a few times in the night but it wasn't bad. I recommend it!!
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Specialist, il giorno 19 mar 2024
Hi Xenia,We're delighted to hear that you found our hotel to be a convenient stopover during your journey. While we do cater to a variety of guests, including those from the local oil field contractors, we strive to maintain the comfort and cleanliness of our accommodations. We appreciate your understanding regarding any signs of wear and tear, and we're pleased that you found the linens clean, the bed comfortable, and the absence of carpet refreshing. It's also fantastic to hear that our staff made a positive impression on you, and we're glad you noticed our efforts to provide amenities for families. We apologize for any noise disturbances you experienced, and we thank you for your recommendation. We look forward to welcoming you back if your travels bring you this way again.

8/10 Buono

Richard

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 5 apr 2024
Dear Richard, We greatly appreciate you sharing your experience with us! Your 4 out of 5 rating speaks volumes, and although you didn't leave a comment, we're thrilled to hear that your stay with us was enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back for an even more exceptional experience in the future!

10/10 Eccellente

javier

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Servizi
Nice and clean
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Specialist, il giorno 7 mar 2024
Hi javier,We appreciate your positive feedback regarding the cleanliness of our hotel. Maintaining a high standard of cleanliness is one of our top priorities, and we're glad to hear that it was reflected in your experience. Our dedicated housekeeping team works diligently to ensure that every guest enjoys a comfortable and hygienic stay. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 6 mar 2024
Hi Amanda,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Eccellente

Jose Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
been here couple of times, everything is great friendly and clean great staff great place thanks for everything!!
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Specialist, il giorno 5 mar 2024
Hi Jose Daniel,We're delighted to hear that you've enjoyed your stays with us and appreciate your positive feedback regarding our friendly staff and clean accommodations. Providing exceptional service and maintaining a welcoming environment for our guests are top priorities for us, and we're glad to see that reflected in your experience. Your continued support means a lot to us, and we look forward to welcoming you back for more memorable stays in the future.

10/10 Eccellente

Yohan

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Specialist, il giorno 5 mar 2024
Hi Yohan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terribile

Peggy

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Disgusting and do not recommend anyone to stay here. Staff at front dest was really nice but their rooms were disgusting.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Specialist, il giorno 28 feb 2024
Hi Peggy,We're truly sorry to hear about your disappointment with your recent stay. While we're glad to hear that you found our front desk staff accommodating, we're concerned to learn about your experience with the room. Maintaining cleanliness and comfort is paramount to us, and we take all feedback seriously. Please know that we'll address this matter internally to ensure that our standards are consistently met. We appreciate you bringing this to our attention.

4/10 Scarso

Jennifer, Monahans

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 23 feb 2024
Dear Jennifer, We're truly sorry to learn that your experience at our hotel did not meet your expectations. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We apologize for any shortcomings you encountered during your stay, including the issues with cleanliness and the lack of amenities. Rest assured, we are taking immediate steps to address these concerns and enhance the overall guest experience. Please know that your satisfaction is our utmost priority, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we've made. Thank you for bringing these matters to our attention.

10/10 Eccellente

Amanda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice people Nice environmental Clean Affordable
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 16 feb 2024
Dear Amanda, What a wonderful review; we truly appreciate you choosing to stay with us It's wonderful to know that our friendly staff made your stay memorable, and we're delighted that you found our commitment to the environment evident throughout your visit. Keeping our surroundings clean and sustainable is a top priority for us, and we're thrilled that it contributed to your enjoyment. Moreover, we understand the importance of offering affordable accommodations without compromising on quality, and we're glad you found our rates reasonable. Your glowing review truly brightens our day, and we can't wait to welcome you back for another outstanding stay!

6/10 Soddisfacente

Whitney

Risposta di Guest Relations Management, il giorno 16 feb 2024
Dear Whitney, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of expectations, and we're truly sorry for any inconvenience caused. Your concerns regarding the overall quality of your stay are important to us, and we're committed to addressing them promptly. We'll be looking into the areas where we can improve to ensure a more enjoyable experience for all our guests. Thank you for bringing these issues to our attention.

2/10 Terribile

Shana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Specialist, il giorno 13 feb 2024
Hi Shana,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terribile

Casey

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was the worst place I have ever stayed at!!! I had to be moved 3 times looked like everything had blood on it when I asked about it I was told it was rust. The room was disgusting. Coffee maker did wear TV didn’t work. Caught up didn’t work bathroom bored didn’t work. Shower didn’t work.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Specialist, il giorno 11 feb 2024
Hi Casey,We are deeply sorry to hear about your disappointing experience at our hotel. However, we must clarify that our team takes cleanliness and maintenance seriously, and any instances of rust or stains are promptly addressed. We apologize for any inconvenience caused by the need to switch rooms and the issues with the amenities; rest assured, we will investigate these matters internally to prevent recurrence. Your feedback is invaluable to us as we strive to continually improve our services.

2/10 Terribile

Fredy

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It had bed bugs and the beds were dirty.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 9 feb 2024
Dear Fredy,I'm truly sorry to hear about your unpleasant experience during your stay at our hotel. Your comfort and well-being are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations. We take reports of bed bugs and cleanliness very seriously, and I assure you that we are actively addressing these issues to ensure they are promptly resolved. Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to making the necessary changes to regain your trust and provide you with the exceptional experience you deserve.

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice place to stay
Nice people. Good service. Clean room and affordable
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Specialist, il giorno 7 feb 2024
Hi Amanda,We're thrilled to hear that you found our staff friendly and experienced good service during your stay. Maintaining cleanliness is one of our top priorities, and we're glad you found your room up to standards. Offering affordable accommodations without compromising quality is something we strive for, and we're pleased it met your expectations. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.

10/10 Eccellente

Kayla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It definitely helps with the cheap deals!!
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 5 feb 2024
Hi Kayla,We're delighted to hear that you appreciate the value we provide with our affordable deals. At our hotel, we strive to offer budget-friendly options without compromising on the quality of your stay. We understand the importance of providing excellent service and comfortable accommodations at a reasonable price, and we're pleased to have met your expectations. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay.

10/10 Eccellente

Kevin

Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 31 gen 2024
Hi Kevin,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Soddisfacente

LAURIE

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 20 mar 2024
Hi Laurie,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 Scarso

Qui

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 20 mar 2024
Hi Qui,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Buono

Sandra

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Room was ok, bed was uncomfortable and squeaky. Towels were a little yellowish but overall an ok stay when you utilize the bar inside the hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 25 gen 2024
Hi Sandra,We appreciate your feedback and thank you for choosing to stay with us. We apologize for any inconvenience you experienced with the bed and towels. Our team is committed to maintaining the highest standards of cleanliness and comfort, and we will address these concerns to ensure a better experience for future guests. We're also delighted to hear that you found our on-site bar enjoyable and hope to welcome you back for another stay in the future.

8/10 Buono

randy

Viaggio con la famiglia
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 18 gen 2024
Hi Randy,We appreciate your decision to give us a 4 out of 5 rating. While we're pleased to see that you overall had a positive experience, we would love to understand more about your stay to ensure we continue to meet and exceed your expectations. If there were specific aspects that stood out or areas where we could improve, we value your insights. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for an even more enjoyable stay in the future.

2/10 Terribile

Julian

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hindú up front is a d*ck
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 17 gen 2024
Hi Julian,Thank you for sharing your feedback. We sincerely apologize if any interaction with our staff seemed less than satisfactory. At our hotel, we prioritize delivering exceptional service and creating a positive atmosphere for our guests. We take all comments seriously and will use your input to address any areas that may need improvement in our team's approach. We value your patronage and hope to have the opportunity to provide you with an improved experience in the future.