Camera Standard, 1 letto king, non fumatori | Con arredamento individuale, una scrivania, postazione laptop

Recensioni per Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
9505 S 142nd St, Omaha, NE

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 139 su 515 recensioni" "
Valutazione di 8 - Buono. 180 su 515 recensioni" "
Valutazione di 6 - Soddisfacente. 103 su 515 recensioni" "
Valutazione di 4 - Scarso. 54 su 515 recensioni" "
Valutazione di 2 - Terribile. 39 su 515 recensioni" "

7,4/10

Pulizia

8,2/10

Personale e servizio

7,0/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Becky

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Alexis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice service good people 👍
Soggiorno di 2 notti a maggio 2024

6/10 Soddisfacente

Morgan

Mi è piaciuto: Pulizia e personale e servizio
It was a nice stay. The pool water and the room with the pool was cold.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 28 mag 2024
Hello Morgan,We appreciate your feedback regarding your recent stay. We will share your comments with the team to ensure we are meeting our guests' expectations. If there is anything else we can assist you with, please feel free to contact us directly.

10/10 Eccellente

Jessica

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Inexpensive hotel. Even though parts of the property could use some updating it was clean. Staff was excellent and kind. For a one night stay it was perfect.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 25 mag 2024
Hello Jessica,We appreciate your positive feedback on our friendly staff and cleanliness standards. Your comfort during your stay is our priority, and we're glad to hear that you found our hotel suitable for your needs. Should you have any further comments or suggestions, we welcome your input.

10/10 Eccellente

Jane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good breakfast
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 23 mag 2024
Hello Jane,We are glad to hear you enjoyed our breakfast offerings during your stay. Our team strives to provide a variety of options to start your day off right. Please feel free to share any additional feedback with our management team for future improvements.

8/10 Buono

Deana

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 22 mag 2024
Hello Deana, We appreciate you choosing our hotel for your stay! If you have any valuable feedback to share, please reach out to us so we can address it accordingly. We hope to welcome you back soon for an even better experience!

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 20 mag 2024
Hello Daniel,We are delighted to hear that you found our hotel to be a nice place. Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Aron

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No air conditioning in 2024 is insane to charge 250 for two nights for this product.. criminal. But hey capitalism
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 18 mag 2024
Hello Aron,We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable to us, and we will share your comments with the management team for their review and consideration. Thank you for bringing this matter to our attention as it helps us to improve our services for future guests.

8/10 Buono

Gera, Elkhorn

Viaggio di coppia
Property was adequate for the price.
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 14 mag 2024
Hello Gera,We appreciate your feedback on our hotel and are pleased to hear you found it to be a good value. Thank you for choosing to stay with us.

8/10 Buono

Esau

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
N/A
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 6 mag 2024
Hello Esau,Thank you for sharing your feedback with us. We appreciate your comments and will forward them to the relevant departments for their review and consideration. Your satisfaction is important to us, and we hope to welcome you back in the future for an improved experience.

8/10 Buono

juana, gretna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello juana,We are thrilled to hear that you enjoyed your stay with us! Our team hopes to welcome you back soon for another fantastic experience.

6/10 Soddisfacente

Brandon

Viaggio con la famiglia
Toilet wouldn't stop running, malfunctioning key lock mechanism, stained top cover of bed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Brandon, We apologize for the inconveniences you encountered during your stay. Your feedback is valuable as we continually work to improve our guests' experiences. Please don't hesitate to reach out to our management team for further assistance with your concerns.

10/10 Eccellente

Israyel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Israyel,We are happy to hear that you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the near future.

8/10 Buono

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Brian, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Buono

Teresa

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Teresa,We appreciate you choosing to stay with us. Should you have any feedback to share, please reach out to us so we can address any concerns. We hope to welcome you back for an even better experience next time!

8/10 Buono

Lorenzo

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Lorenzo,We are joyful to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Soddisfacente

Terri

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The room could have been cleaner. There was food by the edge of the bed, the bedspread was dirty on one of the beds, the drapes were falling off of rod over window.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Terri, We appreciate your feedback and will address these concerns with our housekeeping team to ensure our rooms are well-maintained for future guests. Our aim is to provide a comfortable and enjoyable stay for all visitors.

10/10 Eccellente

Tito

Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Tito,We are thrilled to hear you had an excellent stay with us! Our team looks forward to welcoming you back soon for another enjoyable experience.

10/10 Eccellente

Sandra

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Sandra,We're delighted to hear that you had an excellent stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience!

8/10 Buono

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was friendly but the pool was down and that was one main reason I went there. It was ok other than that
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Kevin,We appreciate your feedback on our friendly staff and overall experience. We regret to hear about the pool closure affecting your stay. Our team strives to provide alternative amenities during maintenance periods. Your thoughts will be shared with management for future improvements.

10/10 Eccellente

Trifon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I was really impressed for the price. Great place to stop when taking a road trip break.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Trifon,We are delighted to hear that you enjoyed your stay with us and found our hotel to be a great stop during your road trip. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

2/10 Terribile

Big

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e servizi
1. Front desk guy is terrible. He will argue with you every chance he can, and signed me up for something without my consent. There is no elevator only stairs, the bathroom is enough space for tub and toilet. The mirror and sink for bathroom was outside the bathroom. The bed was mediocre. And you have only a couple places to eat close by.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Big, We appreciate you taking the time to share your feedback with us. Your comments have been noted and will be shared with the relevant teams for further review and improvement. Thank you for bringing these concerns to our attention to help enhance the overall guest experience.

2/10 Terribile

Barbie

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Our door did not fully close, and you could see daylight to the hallway half of the lock on the inside was broken, and I felt this was unsafe. Our toilet barely flushed, and the room smelled strongly of urine. There was black mold all over the tubs around along with screw holes. No wifi info in room. The staff was amazing
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Barbie,We appreciate your feedback and apologize for any inconveniences faced during your stay. Your comments have been noted for our team's awareness. We are delighted to hear that you found our staff amazing. Should you wish to discuss your experience further, please feel free to reach out to our management team directly.

10/10 Eccellente

Randy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was clean easy check in walking distance to places to eat
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Randy,We are glad to hear that you found our hotel clean and convenient for exploring nearby dining options. Should you have any further feedback or queries, please do not hesitate to reach out to our management team directly.

8/10 Buono

Bonnie

Viaggio con la famiglia
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 28 feb 2024
Hello Bonnie,We appreciate you choosing our hotel for your stay! Please don't hesitate to reach out to us directly if there is anything we can do to enhance your experience next time.

8/10 Buono

Stephen C.

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean and quiet. Very small bathroom.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello Stephen C.,We appreciate your feedback on the cleanliness and tranquility of our hotel. We take all comments into consideration for improving our guests' experiences. Feel free to contact our management directly with any further suggestions or concerns.

10/10 Eccellente

Ivan, Springfield

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Ivan,Thank you for staying with us at our hotel. We are grateful for your feedback and apologize for any inconvenience you may have experienced. We value your opinion and will share it with our team to ensure a better guest experience in the future. Should you have any further concerns, please reach out to our management team directly.

8/10 Buono

Keith

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Keith, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Easy stop
Just passing through on a road trip. An earlier start to breakfast would be nice. Quiet efficient riom
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 12 gen 2024
Dear Guest,Thank you for your feedback and for choosing our hotel for your road trip. We appreciate your suggestion regarding the breakfast timing and will certainly take it into consideration. We're glad to hear that you found your room to be quiet and efficient. We hope to welcome you back in the future for an even better experience.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Solid stay but no pool
Solid, ordinary motel. Alas, the pool is out-of-service and apparently has been for a while. Sadly, the pool is the reason we picked this particular motel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Dear Guest,Thank you for choosing our motel for your recent stay. We apologize for any inconvenience caused by the pool being out-of-service during your visit. We understand the disappointment this may have caused, as it was an important amenity for you. We appreciate your feedback and will take it into consideration as we continuously work on improving our facilities.

2/10 Terribile

Mary

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I was disappointed with our stay. Expedia shows a 7.4 rating. The door had a large gap with hall light and NOISE filtering through all hours. The fridge didn't work and had a warm beer sitting in it. The toilet did not flush. The staff was nice. I would NOT recommend this place.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello Mary,We're sorry to hear about the issues you experienced during your stay. We appreciate your feedback and apologize for any inconvenience caused. We always strive to provide a comfortable and enjoyable stay for our guests. We encourage you to reach out to our management directly to discuss your concerns further. Thank you for bringing this to our attention.

8/10 Buono

Mark

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Mark,Thank you for choosing our hotel for your recent stay. We appreciate your rating and would love to hear more about your experience. Please feel free to reach out to us with any feedback or suggestions to help us improve. We hope to welcome you back in the future for an even more enjoyable stay.

6/10 Soddisfacente

Vega

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Not the cleanest place I’ve stayed
I was driving from Basalt CO to Milwaukee WI and this was a little over halfway. Needed a comfortable bed to sleep and rest before getting back on the road. The clerk was very nice when checking in, but that was about the only positive. Both beds in the room looked as if the sheets hadn’t been changed and they were hastily made. I picked the one that looked a bit neater to sleep in and there were hairs in between the sheets (not mine). Thankful I brought my own pillow in, but I wasn’t able to fully relax wondering how dirty the bedsheets really were. I picked this hotel because it had a “good” rating as opposed to the lower rated hotels nearby. I’d hate to see what those beds look like!
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 dic 2023
Hello Vega,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We assure you that cleanliness is a top priority for our hotel and we deeply regret any oversights in the housekeeping of your room. We appreciate you bringing this to our attention and will address it with our team to ensure it does not happen again. We value your business and hope to have the opportunity to serve you better in the future.

8/10 Buono

Janet

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
need to update fitness equipment
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Janet,Thank you for your review. We appreciate your feedback regarding the fitness equipment. We are constantly striving to improve our facilities and will take your comments into consideration. Please feel free to reach out to our management team directly so they can address any concerns you may have.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2023 December Review
Check in was quick and painless. Found room to be clean overall, but there were some small areas (in corners, bathroom floor, mark on sheet) that prevents me from saying it was pristine. Bed is comfortable. On the softer side with 4 pillows per queen bed. Temperature control and room was comfortable upon arrival. There was a decent number of people staying for a Wednesday night, but didn't have any issues with disruptive/rude noise making neighbors. Breakfast had waffles, breakfast sandwiches (upon request), Activia yogurt, Milk, Cold Cereal, Oatmeal, Coffee, Tea, Danish, Bagels, Cream Cheese, Peanut Butter, Apples/Oranges, Sliced Bread for toast, Juice.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 dic 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that your check-in process was quick and that you found your room to be mostly clean. We appreciate your comments regarding the small areas that needed attention and will address this with our housekeeping team.It's great to know that you found the bed comfortable and the temperature control satisfactory. We're also pleased to hear that you didn't experience any disturbances from other guests during your stay.We take pride in offering a variety of breakfast options, and we're glad you enjoyed the selection we provided. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.

8/10 Buono

Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would return.
Room was clean and comfy. Bed felt good! Shower was nice. Closing the door, however, was a pretty tight squeeze!
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 5 dic 2023
Hello Ann,Thank you for choosing our hotel for your stay and for your positive feedback on the cleanliness and comfort of the room. We apologize for the inconvenience you experienced with the door and appreciate your understanding. Feedback like yours helps us improve and we will certainly look into this matter further.

8/10 Buono

James

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello James,We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our top priority and we appreciate your support. Should you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another enjoyable stay.

2/10 Terribile

Wendy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
the front desk was very rude and would not let our friends come in our room and discuss dining options before we left to gonout
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 26 nov 2023
Hello Wendy,Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you may have experienced at our front desk. Our policies prioritize the safety and privacy of our guests, which may sometimes restrict access to guest rooms. We appreciate your understanding and hope this did not significantly impact your overall experience with us.

4/10 Scarso

Patricia

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Tenía muchas cosas averiadas, no buena atención, desayuno terrible y deficiente
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 21 nov 2023
Hello Patricia, Lamentamos que haya experimentado inconvenientes durante su estancia. Apreciamos sus comentarios y los transmitiremos a nuestro equipo de mantenimiento y recepción para su revisión. Nos esforzamos por ofrecer un servicio de calidad y mejoraremos en base a su retroalimentación.

10/10 Eccellente

Deepak

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Deepak,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

6/10 Soddisfacente

Kristina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Location is VERY busy with truckers. Front desk guy at check in was rude. I stayed w/ my kids while visiting my husband at a local military base. He told me at least four times my husband couldn’t stay with me bc the room was for four not five. I reiterated each time that he was with me for the day, and had to report back to base in the evening. It was ridiculous. The elevator does not work. Although updated inside, it still feels run down. Bathroom not updated and VERY small. Windows in rooms are old and slide open. Upside, it was quiet and fairly clean. A lot of places in walking distance (mind you all the tractor trailers and busy parking lots).
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 14 nov 2023
Hello Kristina, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced during your stay. Our team values the comfort and satisfaction of our guests, and we regret to hear that your interaction with our front desk staff did not meet your expectations. We appreciate your comments regarding the elevator, bathroom, and windows, and we will take them into consideration for future improvements. We are glad to hear that you found the hotel to be quiet and fairly clean, and we hope you were able to enjoy the convenience of nearby establishments. If there is anything else we can do for you, please do not hesitate to reach out to us.

8/10 Buono

CURTIS

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I will likely stay there again next year around the same time
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 14 nov 2023
Hello CURTIS,Thank you for your feedback and for considering us for your next stay in the same time frame. We appreciate your loyalty and look forward to welcoming you back. Please feel free to reach out to our management team for any further assistance or inquiries you may have.

6/10 Soddisfacente

Kelli Van

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
mold on the bed skirt, as well as a musty smell throughout the room.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Kelli Van, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and guest comfort seriously, and we have shared your feedback with our housekeeping team to address these concerns. We strive to provide a pleasant and fresh environment for our guests and will ensure that necessary actions are taken.

8/10 Buono

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 4 nov 2023
Hello Anthony,Thank you for your feedback regarding our friendly staff. We are pleased to hear that you had a positive experience interacting with our team during your stay. We strive to provide excellent customer service and a welcoming atmosphere for all our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Tyna

Viaggio di gruppo
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Ok for the money
Got the hotel room to swim and relax. Checked and pool was out of order. Went to take a shower and a big black hair ball was on the drain and the shower appeared very dirty. There was also a white substance on the green cover on bed and the floor by the refrigerator was wet. Overall the room was comfortable once past those items.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 4 nov 2023
Hello Tyna, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We apologize for the inconvenience you experienced with the pool and cleanliness. Your comments have been noted and will be addressed with the relevant teams. We appreciate your understanding and hope that you were able to enjoy the comfort of the room.

2/10 Terribile

Joshua

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
First we had a late checking. We sat it up to pay once we got there. They took money out of my accounts before we got there for the fist nights stay. Once we got there they would not let us get the key until we paid for the next nights stay. When we walked into the room it had a very dirty smell. The lights by the head of the bed kept flickering on and off and then they went completely out. The lamp by the window would not turn on. It was plugged in and we tried all the light switches. The coffee pot you had to unplug to get it to turn off. We tried cancel our room for the next morning and they said we could not. When we tried again later, they said that we should have done it earlier that day which we did and they say we could not. We checked out of the motel without staying the second night. The receptionist did not even ask about our stay or to find out why we would be leaving early. Their breakfast was nothing but a carb fest. I am a diabetic and need good forms of protein. The breakfast tables were all dirty. Last but not least, they advertised having a indoor swimming pool. Which was a big selling point for us since we have a 5 year old. Their pool was out of service. Had I known this, I would have stayed somewhere else so that my little girl could have enjoyed herself. It is hard to tell a kid they can’t do something after you have already promised them that they could. I feel like it was a huge rip off and I waisted my money.
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 1 nov 2023
Hello Joshua, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that your check-in experience and room conditions did not meet your expectations. Your comments regarding the lighting, coffee pot, and breakfast have been noted and will be shared with the relevant teams for improvement. We apologize for the confusion regarding room cancellation and the pool closure, and we apologize for any disappointment this caused. We appreciate your feedback as it helps us improve our services.

4/10 Scarso

Marie

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Outdated, beds ok
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 29 ott 2023
Hello Marie,Thank you for your feedback. We're sorry to hear that the hotel's decor did not meet your expectations. We appreciate your comments on the comfort of the beds.

4/10 Scarso

Melissa

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 31 ott 2023
Hello Melissa,Thank you for taking the time to review your recent stay. We truly appreciate your feedback and apologize for any inconveniences you may have experienced. We will pass along your comments to the appropriate departments for review and improvement. Please don't hesitate to reach out to our management team directly to discuss your concerns further.

4/10 Scarso

Jeremiah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Pool was closed over our two day stay and cribs were no longer available. Inside was generally unclean and outside the property was litered with beer cans and cigarette butts.
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 25 ott 2023
Hello Jeremiah, We apologize for the inconvenience caused during your stay. Your feedback has been noted and we will address the issues regarding the pool, cribs, cleanliness, and the surrounding property with our team to ensure a better experience in the future.

10/10 Eccellente

Robert

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Robert,Thank you for taking the time to leave a 5-star review of our hotel! We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority and we appreciate your kind words. We look forward to welcoming you back in the future for another wonderful stay.