Dear Marco,We are terribly sorry about the situation you described. Please know that this is not a common occurrence. Unfortunately, there are issues that cause a booked room to be unavailable. We know this does not make up for the situation, but hope you will accept our sincere apologies.

Dear Sophia,It's wonderful to receive your excellent review of Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village! We're glad our gracious hospitality, immaculate accommodations, and refreshing pool were enjoyable. Thank you for choosing to stay with us, and we hope you'll return.

Dear Jesse,Thank you for sharing your experience from your recent stay with us. We will be sure to discuss your points of concern with our team. Please accept our sincerest apologies for the poor impression; your experience is not typical. It is always of utmost importance to us to ensure that our guests leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

Dear Tina,We're sorry to hear that you found the parking fees frustrating. We do our best to balance value and cost, trying to be competitive in the area. We appreciate your understanding and hope that overall, your conference experience was enjoyable.

Dear Bridgette,Thank you for sharing your experience at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We're delighted you enjoyed your stay and the hospitality of our front desk team. It's also fantastic to know that you found your room clean, your beds comfy, and the bathroom and shower in good condition. We appreciate your patronage and look forward to welcoming you back for another delightful stay!

Dear Andre,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we hope you return soon.

Dear Fabio,Thank you for taking the time to share your thoughts. We sincerely apologize for the experience you had with us and the consequent inconveniences. We understand how frustrating it can be to be moved to another property, and we regret to hear of your interactions with our team. Rest assured, we will review this internally to ensure our high standards of hospitality are always being met. Your feedback is valued, as we are always seeking ways to improve the guest experience. In the future, we hope you consider returning and giving us another chance to impress you.

Dear Peggy,Thank you for choosing to stay with us before your Disney adventure! We're delighted that your grandkids had a great time and enjoyed our outdoor play area. Maintaining cleanliness and providing friendly service are top priorities for us, and we're glad to know we met your expectations. It was a pleasure having you and your family with us, and we look forward to welcoming you back to Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village for more memorable moments!

Dear Burt,Thank you so much for the five-star review. We are so pleased you enjoyed our relaxing, resort-style amenities and clean, comfortable accommodations. We hope you'll visit us again soon.

Dear Carl,We can’t thank you enough for staying at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village, as well as for your kind review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us on future trips to the Orlando area.

Dear Emily,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations, hospitable team, and family-friendly atmosphere hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

Dear Jose,Thank you for your review. It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. It is our hope that you will give us another chance to change your perceptions down the line.

Dear Amy,Thank you for taking the time to leave a review regarding your recent stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We're pleased you were able to enjoy our clean facilities and convenient location. It was a pleasure hosting you, and we hope you will come visit us again soon.

Dear Geraldine,Thank you for taking the time to leave us your feedback and we appreciate the perfect rating. That being said, we're sorry to hear about any disappointment in our destination and parking fees during your visit. We always strive to be as transparent as possible by listing them online, so your feedback regarding these matters is gratefully received, and we will discuss your comments internally. Please consider giving us another chance in the future; we're confident that we can change your perceptions.

Dear Karen,It is an honor to receive such wonderful compliments on our accommodations and that you feel we are a family-friendly option for travelers. Thank you for much for choosing to stay with us. We are thrilled to have met your expectations for our brand, and we hope you will come back and stay with us again soon!

Dear Derk,Thank you for the five-star review. We are thrilled you enjoyed your stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We greatly appreciate your recognition, and we look forward to welcoming you back soon.

Dear Tim,Thank you for choosing to stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village! Your excellent rating is valued and we hope you'll return for another great visit.

Dear Yara,Thank you so much for your positive review. We are thrilled you enjoyed your stay and we look forward to your next stay with us at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village!

Dear Debra,Thank you for sharing your experience with us. We're concerned about the inconvenience you faced with the key cards. Rest assured, our team will address this issue to ensure smoother access for our guests in the future. We look forward to welcoming you back for a seamless experience.

Dear Candice,thank you for taking the time to share your thoughts with our team. We are thrilled that you enjoyed your time with us. It makes us glad to know that our location served you well and made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

Dear Shanda,Thank you for choosing Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village and for sharing your wonderful, five-star review. We are delighted to know our convenient shuttle service helped you have such an enjoyable stay. It would be a pleasure to welcome you back on future trips to the Orlando area.

Dear Kara,Our goal is to make sure we always have high marks on the three "C's" that are so important to all of our guests; clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer and we hope to welcome you back to Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village the next time you're in the area.

Dear Mary,Thank you for choosing Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village and for sharing your lovely five-star review. We know how important clean accommodations are after a long day in the parks, so we are delighted you were impressed. It would be an honor to welcome you back on future trips to the Orlando area.

Dear Arthur, Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope you return soon.

Dear Veronica,We deeply apologize for your disappointment with our bathrooms and lack of essentials. Your feedback is valuable and will guide our efforts to improve the guest experience. We are confident we can make a better lasting impression, so please consider giving us another try when you return to Orlando.

Dear Ashley,Thank you so much for your review and for giving us a perfect rating! We really appreciate you taking the time to mention our family-friendly atmosphere. It was a pleasure having you here, and we hope you return the next time you visit Orlando!

Dear Nicole,Thank you so much for choosing to stay with us at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. Our goal is to provide every guest with a wonderful experience, so we're delighted to read you enjoyed your visit. We appreciate your continued loyalty to our brand and look forward to hosting you again in the future.

Dear Melanie,It was such a pleasure having you as our guest! We appreciate you shining the spotlight on our impeccable accommodations and food vouchers. Thank you for your kind review and perfect rating, and we hope you return soon.

Dear Margaret,Thank you for sharing your feedback on your stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We're pleased that our shared amenities and convenient location near restaurants enhanced your experience. We've also noted your concerns about the sheets' heating and condition. We're committed to ensuring our guests' comfort and will address these matters promptly. It was a pleasure to have you as our guest, and we look forward to the opportunity to welcome you back for a stay that fully meets your expectations.

Dear Michelle,Thank you so much for your perfect rating and for recommending us to your fellow travelers! We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our high standards of cleanliness and family-friendly atmosphere. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.

Dear Clayton,Your comments are important to us. We're very sorry to hear about your disappointment with our accommodations, and we sincerely apologize for the issues you encountered during your stay. You can rest assured we've shared this feedback with our entire team to determine where improvements can be made, as guest satisfaction is of the utmost importance to us. Thank you for taking the time to leave a review, and we hope you have a safe trip home.

Dear Lisa,Thank you for choosing Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village and for taking the time to share your lovely five-star review. We are delighted you enjoyed our beautiful hotel and wonderful location. It would be a pleasure to welcome you back on future trips to Orlando.