Hello Ana, we are sorry that your stay did not go as expected. By being a vacation ownership property we do things a little different than normal hotels. Even though we do not service the unit on a daily basis, our team is always willing to assist and provide you with any and all amenities you require by simply requesting for them. We welcome the opportunity to have you stay with us in the future for a more enjoyable stay.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Hello, Thank you for leaving your 3 of 5 review. We are sorry that you were unhappy here at Cypress Pointe. I did find that you were unhappy with the room type that you rented, because you were expecting a different type of room and location. Cypress Pointe does not have 1-bedroom units with Kitchens as Grande Villa does. We only have the open floor Studio or 2 Bedrooms. We did offer you a room move, an upgrade to a larger fully equipped 2 Bedroom which you did not want and then we offered to let you check out with refund of remaining nights. Besides that, Grande Villas and Cypress Pointe are very similar resorts as they were at one point 2 parts of the same resort, which is why all guests at either Resort have access to the amenities on both properties. We are happy that you were able to make a reservation to stay at Grand Villas where we see you did choose to stay in a 2 Bedroom as opposed to the 1 bedroom. We hope that in the future we are able to welcome you back to stay in one of our 2 Bedroom units at Cypress Pointe.

Thank you for your 3 of 5 review on your recent stay at Cypress Pointe Resort. We would love to hear how we could have offered you better experience. We hope to welcome you back again soon.

Hello Ms. Cruz thank you for your time leaving us your review on your recent stay at Cypress Pointe Resort. We apologize for your experience. We are a bit confused to why you had not said anything to the resort during your stay as you left us a 5 out of 5 review on the internal survey at the middle of your stay. We would have done what was needed to handle your issues while you were here. We hope this does not deter you from staying her in the future.

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback. We are happy you enjoyed your stay with us. Please let us know how we could have improved your stay with us. We look forward to welcoming you back in the future.

We greatly appreciated your feedback. We very pleased to hear you enjoyed your stay. We do know our studios are usually best for a single guest. We would like you to know we have a two bedroom unit option with full kitchen and living room we hope you consider on your next stay. We look forward to hosting you again soon.

We greatly appreciated your feedback. We very pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

Thank you for choosing to stay with us again! We are always excited to welcome you back and hope we are able to continue to do so. Come back and visit us soon!

Thank you for your feedback, it is greatly appreciated. We are very pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

Thank you so much for choosing to stay with us at Cypress Pointe! We are glad you enjoyed everything and found it easy to navigate from our property to the surrounding activities! We hope to welcome you back soon!

Thank you so much for choosing to stay with us at Cypress Pointe! We hope to welcome you back soon!

Thank you for your feedback. We appreciate knowing you had a great time with us. We look forward to hosting you again soon!

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback. We are very pleased to hear you have enjoyed your stay with us. We look forward to hosting you again soon.

Thank for taking the time to write us such excellent feedback. We at Cypress Pointe value the input and ratings our guest provides, it helps us make the experience for our guest better and better each time. We hope to welcome you again soon!

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback about the staff. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them. Have a great day!

Thank you so much for your review we appreciate your business with us and look forward to having you back again.

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are doing multimillion project remodeling our resort and soon all our rooms will be updating with a new look. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

Thank you for your feedback. We are happy to hear you enjoyed your stay. We look forward to Hosting you again soon.

Thank you for your feedback. We are happy to hear you enjoyed your stay. We look forward to Hosting you again soon.

Thanks for staying with us. We appreciate your feedback!

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

Thanks for staying with us. We appreciate your feedback!

Thank you for your rating and for taking the time to provide us with your feedback. We are happy to announce that we are currently going through a multi-million dollar multi-year room renovation! We are upgrading all of our units and hope to welcome you back in the future to enjoy our new look!

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback. We are very pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

Thank you for staying with us! We hope to welcome you back soon!

Thank you for taking the time to provide us a 5/5 rating. We are pleased to know that you enjoyed your second stay! As always, we look forward to welcome you back for your next visit.

Thank you for taking the time to rate your most recent stay at Cypress Pointe a 3/5, and for us, that is below average. Our team always strive to provide the best of service and in your case we fell short. We would appreciate if you would take a few moments to provide us with additional feedback as to where we had fallen short in the service aspect. This feedback would only be utilized for constructive purposes in pursuit of elevating our service. We look forward to your feedback.

Thank you for taking the time to provide us with your feedback! We are pleased that you had a wonderful time while staying with us. We are tucked away in a terrific location with many shops and restaurants near us, as well as the amenities at the property. We look forward to welcoming you back soon for another great stay!

Merci d’avoir pris le temps de répondre à notre sondage concernant votre dernier séjour au Cypress Pointe Resort. Nous attendons avec impatience votre prochaine visite et comme toujours, n’hésitez pas à nous contacter pour toute demande particulière que vous pourriez avoir et en fonction de notre disponibilité, je ferai tout mon possible pour les satisfaire.

Thank you for your feedback. We are happy to hear your enjoyed your stay!

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback. We look forward to seeing you soon back. Have a great day!

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

Thank you for your feedback. We look forward to hosting your again in the future as we continue to renovate the resort.

Thank you for taking the time to provide us with your feedback and a 5/5 rating. We are pleased you enjoyed your stay and look forward to welcome you back!

We thank you for taking the time to provide us with your feedback and a 5/5! We are pleased you found our accommodations perfect for your trip to Orlando. Our team is always here to make sure your stay is perfect! We look forward to welcome you back in the near future!

Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon.

Thank you so much for always choosing to come back to Cypress Pointe! It's always a pleasure to welcome you back!

Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. If you like to tell us more about your experience, we will be more than happy to assist you, you can call or text us, that we can arrange the future better stay.

We appreciate your feedback. We are very happy to hear you enjoy your stay. We look forward to seeing you again soon. Please let us know if we can further assist in anyway.