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Recensioni per Holiday Inn Express And Suites Clermont Se West Orlando, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Clermont Se West Orlando, an IHG Hotel
105 Summer Bay Blvd, Clermont, FL

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 428 su 1000 recensioni" "
Valutazione di 8 - Buono. 273 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 160 su 1000 recensioni" "
Valutazione di 4 - Scarso. 63 su 1000 recensioni" "
Valutazione di 2 - Terribile. 76 su 1000 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

a

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property under construction, was not aware prior and it smelled like pickles.. Asked for a couple blankets twice, never received, cold shower water, sink stopper stuck closed, no remote, phone quit working, iron didn’t work. Breakfast was a joke and setup outside and in the rain. Options bagel or cereal, nothing to drink but coffee. Very disappointing.
Soggiorno di 5 notti a marzo 2024

10/10 Eccellente

James

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Janine

Viaggio con la famiglia
Non mi è piaciuto: Servizi
This hotel is under 100 percent renovation. Unfortunately after I checked in I went to my building. Upon entering there was no carpet or windows. I thought the front desk made a mistake so I went back. Again they said to just go to 4th floors I believe they were unaware that every room was under renovation. When I walked up the stairs each door was propped open with paint thinner. I opened the room and went to the air conditioning unit, which nothing worked as electric must have been shut off due to the renovation, I had to go back and actually leave and find a new place to stay. After a few days I was able to get a full refund. However, I was quite upset and shocked over the whole ordeal. I feel I should have received notification prior to arriving to allow me to make other arrangements. I did stay at this location last year and had a great time. Very disappointed this year.
Soggiorno di 9 notti a marzo 2024

2/10 Terribile

Marvin Mendoza

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

6/10 Soddisfacente

John

Soggiorno di 2 notti a novembre 2023

6/10 Soddisfacente

Chance

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Average room, couldn’t adjust temperature in room. The door did not have a security latch. TV didn’t have any channels. Anyone could walk up into our units lobby and access the elevator. The room was poorly painted and looked like they had just finished the u it and didn’t complete their checks or walk around before opening.
Soggiorno di 4 notti a febbraio 2024

6/10 Soddisfacente

Veronique

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel was under construction. Room less than basic. Drain didn't work in shower. We were hit with an unexpected resort fee of $100 just for using pools, etc. on the property. I thought this was included in our hotel room charge. We won't stay here again.
Soggiorno di 3 notti a febbraio 2024

4/10 Scarso

Hyeryung

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e personale e servizio
Seriously poor service and major issue with the house keeping service. We called/talked in person three time to get more towels for the room. Three times!! (the second time, they delivered it to the wrong room) Even after the house keeping request, they did bare minimum job and didn't leave us with any Kleenexes or hand/wash clothes nor did they make good beds for us. I don't think they even vaccuum the room. The carpet was so dirty/filthy that your feet becomes black after walking on the floor. The website shows the breakfast room/area, but what we got was the breakfast in a bag through a window. I understand that the building next door (which is probably where the breakfast is being served normally) was under construction, but they did NOT tell us that. There was a pool right in between our building and the construction building, and the pool was getting all kinds of dust and whatnot from the construction and I did not want us to use that at all. The pools for kids were great and hot tubs were good amenity to have, but overall impressions of the property is that we do NOT want to go back there. You can find a way better place than this.
Soggiorno di 7 notti a febbraio 2024

10/10 Eccellente

Jaimie

Viaggio con famiglia e bambini piccoli
Bueno
Soggiorno di 4 notti a febbraio 2024

4/10 Scarso

Evelyn

Non mi è piaciuto: Condizioni e dotazioni della struttura
I’ve been staying here for several years but this time it was horrible. They were working on the building and the smell was bad, the elevator smelled just as bad and then stopped working. The outlets in my room barely worked. There was like white colored liquid on the ground and near my car and I had no choice but to step in it. Honestly I’d rather them close due to construction than to be going in and out in those conditions.
Soggiorno di 4 notti a febbraio 2024

2/10 Terribile

Dan

Viaggio con la famiglia
Never again
Our plans changed, so I called six, five and four days before the reservation to cancel. Waited on hold 30 minutes each day. Never got through those days. Wait time was two hours. Finally got through the day before the reservation. Was told it was too late to cancel. I will never stay with hotels.com again.
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Pedro

Non mi è piaciuto: Pulizia e personale e servizio
Dirty
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Waleska

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent
Soggiorno di 3 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

4/10 Scarso

Monica

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were clean but could definitely be better, very dusty behind furniture. Only reason I know this is because we had to plug everything electronically in, TV and charging stations. Pools not open due to being renovated but it wasn’t warm enough to swim.
Soggiorno di 2 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terribile

ALEXANDRA

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very disappointed on this hotel. The room was dusty and towels were dirty . Also very noisy and kids running and screaming at midnight. Will not stay in this place ever again.
Soggiorno di 2 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Buono

Mykola

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect place to be with family with attractions nearby (within 30 min). Staff cleaning always well done.
Soggiorno di 7 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Soddisfacente

Min-Chih, Monrovia

Soggiorno di 2 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff were all very helpful and friendly.
Soggiorno di 6 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Ivelisse

Soggiorno di 6 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Arelys

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Excelente
Soggiorno di 6 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Not bad
It was a little dated not gross or anything but not what you’d expect at a resort. Staff was great except the breakfast usher was like the police. Checking for proof of stay. The only issue we had was the ac was set as low as the thermostat would go 69f but the room was almost too warm to sleep
Soggiorno di 1 notte a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Keshav

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort is excellent. Most important for me was security , service, room and morning breakfast. Also the environment is very kids friendly. I definitely recommend it.
Soggiorno di 3 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Wendy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Buono

Brandon

Soggiorno di 6 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Edickson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Soddisfacente

Carol

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Soddisfacente

Pablo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do NOT recommend
We were sent to building #2 a dump. Elevator was old a rickety with paneling chunks missing. Room smelled like mold and sure enough there was mold sorta covered up with caulk in the bathroom. Beds were both squeaky and super uncomfortable. Tub did not drain.We want a refund, we stay in hotels at least twice a month traveling for softball and this is NOT a RESORT! Do not recommend maybe the villas are better but they wouldn’t both for 1 night only.
Soggiorno di 1 notte a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terribile

Kelly

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Unfortunately, our room was not the most clean room I’ve ever stayed in. There was a live cockroach crawling in the bathroom sink also with a long dark hair and a dead one on the floor when I arrived. Unfortunately, I arrived, super late and my daughter had a softball game the next morning early, so there was no way to leave and find a different hotel. Obviously, I killed the cockroach and threw away the dead one, but it was not pleasant to find. The resort amenities were nice and the staff was super friendly. Unfortunately, our room was just not very clean. Outside the bug issue there was several little pieces of trash all over the carpet as if it has not been vacuumed. I took a video of it if you would like for me to send ?
Soggiorno di 2 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Soddisfacente

JOANNE

The hotel was very nice the house keeping could have been better but the staff was really nice
Soggiorno di 4 notti a novembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 Terribile

Djelica

Soggiorno di 1 notte a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Eccellente

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not quite
Soggiorno di 1 notte a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Gabriel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
......
Soggiorno di 2 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a last minute decision to stay over one more night. Loved the many features of the resort, like the fun kareoke night on site at the bar and lots of fun attractions right there on the grounds!
Soggiorno di 1 notte a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Vacation with the grandson
Loved the clean spacious rooms and multiple pools. Grandson loved the putt-putt golf.
Soggiorno di 2 notti a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Buono

Carel

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Anielka

Soggiorno di 2 notti a novembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Soddisfacente

Seema

Viaggio con la famiglia
Spacious; reasonable; breakfast other activities
Soggiorno di 2 notti a novembre 2023
Risposta di Exploria Resorts, il giorno 29 nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 Buono

Velibor

Soggiorno di 2 notti a novembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Eccellente

Janin

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Its my 3rd time staying at this property. I love it as its location is perfect for my travel reasons. Very friendly staff. The room sizes are perfect. Ample parking and love the free breakfast.
Soggiorno di 3 notti a novembre 2023
Risposta di Exploria Resorts, il giorno 29 nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 Buono

CHRISTOPHER

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Serena Hernandez , il giorno 28 nov 2023
Thank you for your review of our resort we sure hope to welcome you back in the future!

2/10 Terribile

Nelson

Soggiorno di 2 notti a novembre 2023
Risposta di Exploria Resorts, il giorno 24 gen 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Eccellente

Hend

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Serena Hernandez , il giorno 28 nov 2023
Thank you for your great review, we sure hope to welcome you back in the future!

10/10 Eccellente

Jamie

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The staff was very polite and accommodating, we loved the cleanliness and professionalism of everyone at this resort. Looking forward to another stay in the future.
Soggiorno di 1 notte a novembre 2023
Risposta di Exploria Resorts, il giorno 29 nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

6/10 Soddisfacente

Rachel

Soggiorno di 2 notti a novembre 2023
Risposta di Exploria Resorts, il giorno 15 nov 2023
Thank you for reviewing your stay with us, we hope to see you again soon.

6/10 Soddisfacente

Daniel

Smelled funny but was cheap. Room is clean, typical touristy hotel. No serious complaints.
Soggiorno di 3 notti a ottobre 2023
Risposta di Exploria Resorts, il giorno 4 nov 2023
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards,

10/10 Eccellente

Lydiana Joniese

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a great stay. They are very attentive and friendly.
Soggiorno di 2 notti a ottobre 2023
Risposta di Exploria Resorts, il giorno 1 nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 Buono

eliezer

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked it was quiet,organized and safe.
Soggiorno di 6 notti a ottobre 2023
Risposta di Exploria Resorts, il giorno 1 nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

10/10 Eccellente

Jeanne

Viaggio di coppia
Mi è piaciuto: Servizi
Very nice resort
Soggiorno di 2 notti a ottobre 2023
Risposta di Exploria Resorts, il giorno 1 nov 2023
Thank you for reviewing your stay with us, we hope to see you again soon.