Servizio della struttura

Recensioni per SpringHill Suites Orlando Lake Buena Vista Marriott Village

3 out of 5

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 570 su 1130 recensioni" "
Valutazione di 8 - Buono. 275 su 1130 recensioni" "
Valutazione di 6 - Soddisfacente. 142 su 1130 recensioni" "
Valutazione di 4 - Scarso. 72 su 1130 recensioni" "
Valutazione di 2 - Terribile. 71 su 1130 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Abdalrahman, San Martino Buon Albergo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the second year with SpringHill Suites Orlando Lake Buena Vista Marriott Village and everything went well as always from the A to Z..... Thank you all
Soggiorno di 4 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Abdalrahman,It is amazing to hear that everything went well during your second visit to SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. Thank you for trusting us again to deliver an exceptional experience. They say 'third time's a charm,' so we are certain your next trip here will be a fantastic one.

6/10 Soddisfacente

ERIN

Room need to be updated
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Alicia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were incredibly nice and helpful. The hotel and rooms were very clean! The pool was great and the shuttle to the parks made the trip wonderful! Definitely would stay again.
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Kevin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good breakfast
Soggiorno di 7 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Kevin,We are thrilled to hear you enjoyed our delicious breakfast. Thank you for leaving us a review at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We look forward to your next visit.

6/10 Soddisfacente

charlea marie

Viaggio con famiglia e bambini piccoli
stayed for 5 nights, our linens were not changed at all, it was supposed to be changed on the 3rd day. on our 3rd day/night we stayed at another hotel in Daytona so there’s no reason at all why it would not be changed since we left the room that we paid for vacant for an entire day. The beds are made but the linens are super dirty, i can tell because my daughter’s apple juice stain is still there. also, the face towels were rearranged but not changed, it was still wet and dirty. the little jacuzzi by the pool don’t work, the water is hot and stagnant. the showers are super hard to adjust to the right temperature, either it’s too cold or scalding hot. i tried to call the front desk a couple of times at around 5pm, no one picked up. the continental breakfast every morning is the same every single day (eggs, round pork sausage, oatmeal, 1 lond of cereal, breads), after a couple of days of eating the same thing it’s not appetizing anymore., always a long line at the mickey mouse waffle maker, staff in the dining however is super nice & helpful.
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Charlea,Thank you for taking the time to share your experience. We apologize for the inconvenience regarding the linens and the concerns you had with the jacuzzi and shower temperatures. Rest assured, your feedback is invaluable, and we will address these matters with our housekeeping and maintenance teams to ensure we are meeting our high standards of hospitality. We appreciate your feedback and hope to have the opportunity to offer you a more satisfying stay in the future.

10/10 Eccellente

Azucena

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent opcion very clean the area pool was wonderful
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Azucena,Thank you for the kind review. We're glad our dedication to cleanliness impressed you and that you enjoyed our relaxing pool. The next time you're in Central Florida, please come see us again at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village for another terrific experience!

10/10 Eccellente

Gretchen

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the hotel had a nice breakfast buffet the hotel was clean the room where great the stuff was so nice very helpful
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 16 apr 2024
Dear Gretchen,Thank you for choosing SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village and for sharing your delightful five-star review. Our team works hard to ensure our guests have all they need for a perfect stay, so they will be delighted to know you were impressed with our clean accommodations, delicious breakfast, and kind service. We look forward to welcoming you back on future trips to Orlando.

10/10 Eccellente

Cathlyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Yelenni

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El hotel muy limpio, las habitaciones con buen espacio, pero el desayuno no tiene mucha variedad
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Yelenni,Thank you for choosing SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village and for sharing your valuable review. While we are sorry breakfast didn't quite meet your needs, we are happy you enjoyed your stay thanks to our clean, spacious accommodations. We look forward to welcoming you back and impressing you further.

4/10 Scarso

Michael

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Laura Guadalupe

No hacen la cama todos los días, es terrible llegar cansado de los parques y ver la cama revuelta, nunca regresará a este hotel
Soggiorno di 7 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Querida Laura,Gracias por compartir sus comentarios. Estamos comprometidos a brindar alojamiento cómodo y acogedor, y es decepcionante saber que no logramos alcanzar esta marca durante su estadía. Sus comentarios son apreciados ya que nos ayudan a mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente y superar sus expectativas en el futuro.

8/10 Buono

Rafael

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great choice to get out and have fun!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Rafael,It was a pleasure to have you as our guest, and we are delighted you enjoyed your stay. Thank you for sharing your kind review. We look forward to welcoming you back to SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village on future trips to Orlando.

6/10 Soddisfacente

Leah

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Rooms are small
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Leah,Thank you for being our valued guest. While we hope you had a comfortable night's sleep, we're sorry your room wasn't as spacious as you had expected. Please know you can always review descriptions and photos of our accommodations online. Your feedback is appreciated, and we hope to see you again.

8/10 Buono

Brittany, Punta Gorda

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Tyeisha

Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Ellynore

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is perfect
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Ellynore,Thank you for reviewing your stay at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We are delighted to hear that you had a wonderful time. Our goal is to provide a flawless experience and your feedback lets us know we are on the right track. We hope you will come to stay with us again in the future.

6/10 Soddisfacente

Ramona

Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

Celynda

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
I paid for a balcony room and upon arrival, they were sold out, so we were given a pool view room. They also refused to refund the extra I paid for a balcony room. The housekeeper didn’t clean well at all but she did give us new towels and wash cloths every day. The area was convenient. Be aware there is a timeshare personnel that legit stalks you upon arrival and your entire stay, even wanting me to spend less time with my family who live here or to not go to a Disney park, just to go see properties with her. She was also rude to the concierge whom was helping me with shuttle info and giving my kids stickers/candy - she legit forced us over to her and dismissed the concierge. The shuttle system isn’t that good and the drivers can be very rude.
Soggiorno di 5 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Celynda,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of that. Your comments will be promptly addressed with our team to ensure our high standards of guest hospitality are being met. Also, we're very sorry if we weren't able to put you into the type of room you originally reserved. Unfortunately, when booking through a third party, room reservations are subject to availability upon arrival. We hope you understand and know that we appreciate your feedback. It was our pleasure hosting you, and we hope you'll consider giving us a chance to change your perceptions in the future.

8/10 Buono

Kara

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 4 notti a gennaio 2024

10/10 Eccellente

Veronica Leticia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great budget friendly hotel. The breakfast was good and had many options. The $10 destination fee could be used as store credit so we got some snacks. Close to Disney and the outlet mall. It was clean and felt very safe. Great option for families.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Veronica,Thank you for taking a moment to share your experience at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be just what you needed. Receiving recognition for our delicious breakfast offerings, fantastic location, and family-friendly atmosphere is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!

8/10 Buono

Hector

Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

Yadira

Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Janice

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lobby smells good
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 29 mar 2024
Dear Janice,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the pleasant aroma in our lobby. Providing a welcoming ambiance is a top priority for us. We look forward to welcoming you back to SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village for another enjoyable experience.

2/10 Terribile

shilp

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
I would not visit this property rcer again! I had 2 double beds hoping family of 4 with 2 kids10 and under. The beds are too small and even 2 kids on 1 bed cant sleep! The sofa bed is horrible. No One can sleep because its of auper poor quaility. I didnt get $10 as well ( which eveyrone got). Oh yes, check your final checkout bill carefully as i was charged for 5 nites parking for a 4 nite stay! Breakast is just medicore!
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Shilp,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any issues with the beds. They are the usual queen-size, but can feel crowded for those used to extended queen or king-sized beds. In addition, we apologize for any confusion about the final bill. We encourage you to reach out to us offline for additional assistance with this, and we hope to see you again should you be back in the area.

6/10 Soddisfacente

Carmen Guadalupe

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Las instalaciones son muy viejas, la alfombra sucia y muy poca luz en la habitación
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Dear Carmen,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and lighting. Your comments will be shared with our team for improvement. The next time you're in the area, please come see us again.

8/10 Buono

Salam

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Outdated
Soggiorno di 7 notti a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Dear Salam,We appreciate you taking the time to share your thoughts with us. It is disappointing to read that we were unable to meet all of your expectations. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

10/10 Eccellente

Samantha

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very nice and safe. The service was very friendly and I enjoy the cleanliness.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 14 mar 2024
Dear Samantha,Thank you for visiting SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We are pleased you enjoyed our hotel's secure premises, clean accommodations, and friendly service. Thank you for taking a moment to let us know about your experience. We cannot wait to see you again soon!

8/10 Buono

Yusuf

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Location, parking easy but had to pay $20/night
Soggiorno di 6 notti a febbraio 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Yusuf,Thank you for choosing to stay with us at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. While we're glad you enjoyed our convenient location, we offer our sincere apologies for any inconvenience caused by our current parking rates. Our team works diligently to ensure they remain competitive for the area. Hopefully, this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Soddisfacente

Jose

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I read the reviews about this hotel anytime I come to orlando I always book a springhill. By far this has been the least favorite of springhills in orlando.I paided my room full so when i went to check in they gave my 2 double beds away and were trying to put me in the Fairfield. But i told the lady i wanted the spring hill i paided for the springhill if i knew they were trying to throw me to another hotel i would of booked something else. So i had to down size my room to a king bed and sofa bed instead of 2 beds and a sofa and the room was very small for a springhill.They also charge me a service fee when i read the fees online there was no fees.But overall pool was nice our room was a walking distance from the elevator. I would not return to this springhill.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Jose,Thank you for taking the time to share your thoughts with our team. We are glad that you enjoyed our pool and appreciated the short distance to the elevator. However, are disheartened that we could not meet your expectations in other aspects. Our team will be sure to use your feedback for improvement purposes. Guest satisfaction matters to us, and we hope that we can show you a much better experience should you consider visiting us again.

6/10 Soddisfacente

Birgitta

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Our room faced the West towards the busy highway and therefore (windows were not very insulated), it was very noisy through the entire night. Room was standard, king size bed very good. Breakfast was also very good.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear Birgitta,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our delicious breakfast and comfortable bed, we are sorry you had noise concerns. Please know our team is always available to help with any issues that might arise. We look forward to welcoming you back on future trips to the Orlando area.

10/10 Eccellente

Jonathan

Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Phong

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
There was some hidden fees. Like $22/night to park your vehicle and $10 destination fee. Would have been better to just roll the fees into the overall cost of a room instead of adding them once I have already arrived. The front desk person also was very annoyed with all the activity/request from all the customers.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear Phong,Thank you for your review. It was a pleasure having you join us recently; however, we regret that you were not fully satisfied with your experience. Please know that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. That said, we'll be sure to discuss your report with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you enjoyed your time in Orlando.

10/10 Eccellente

Viviana

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo muy bn
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear Viviana,Thank you so much for the five-star rating! We're so happy to know that you had a good time with us overall. It would be a pleasure to host you again soon, so hurry back.

10/10 Eccellente

Ashley

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Always stay here when we visit Disney about 5x a year. Love the location, breakfast, and size of rooms.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 7 mar 2024
Dear Ashley,Thank you so much for continuously choosing to stay with us at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. Our goal is to provide every guest with a wonderful experience, so we're thrilled that's always the case for you. It's great to read our convenient location, comfortable accommodations, and delicious breakfast were some of the highlights of your trip. The pleasure was all ours, and we can't wait to welcome you back.

10/10 Eccellente

Flaviola

Soggiorno di 2 notti a gennaio 2024

8/10 Buono

Asseneth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
El hotel le falta renovarse un poco, tiene alfombras de súper viejas y lo colchones súper incómodos (aunque llegas tan cansado que ni lo sientes), pero está muy cerca de los parques y ofrecen servicio de transporte gratis a los parques de Disney, a Universal y a las outlets.
Soggiorno di 7 notti a febbraio 2024
Risposta di General Manager, il giorno 7 mar 2024
Dear Asseneth,Thank you for staying with us at the SpringHill Suites by Marriott. We appreciate the feedback and we're glad to hear that our convenient location and complimentary shuttle services added value to your stay. Further, we appreciate your comments regarding the condition of our carpets and mattresses, and we'll certainly consider this as we continuously strive to improve our guests' experience. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

8/10 Buono

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had an issue with bugs in the sink and management was very quick to address
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 7 mar 2024
Dear Andrew,Based on your rating, we trust you had an overall comfortable experience despite the hiccup. Thank you for giving us a chance to correct things while you were here, and we appreciate you bringing these concerns to our attention as we constantly aim to make the appropriate changes and improvements. We look forward to welcoming you back for a more seamless visit.

8/10 Buono

Oscar Velasquez

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La comodidad de sus habitaciones, bastante cerca de restaurantes y de los Outlets.
Soggiorno di 10 notti a febbraio 2024
Risposta di General Manager, il giorno 5 mar 2024
Dear Oscar,We were happy to provide you with convenient, comfortable accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again.

8/10 Buono

Karen

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Staff members were so friendly and helpful. The hot tub jets were not working. The shower seemed cheaply made.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Karen,We are delighted you stayed with us during your time in Orlando. It's wonderful to know our hospitable team left a memorable impression on you! Your feedback about the shower and hot tub jets will be shared with our maintenance department for further consideration, as we are always seeking ways to improve. Thank you for your review, and we hope to welcome you back soon.

10/10 Eccellente

chantal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love how close this hotel is to restaurants, within walking distance and just a few minutes drive to Disney springs and Disney world. If you choose to stay at the hotel in the day it’s lovely and quiet to just laze around the pool and hot tub all day! The staff were always friendly and helpful. Easy and quick check in and out.
Soggiorno di 7 notti a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Chantal,It brightens our day to know that you had a fantastic stay with us! We're thrilled our fabulous location suited your needs well, and we appreciate you mentioning our excellent amenities and hospitable team. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely hotel!

8/10 Buono

Renee

Viaggio con la famiglia
Mi è piaciuto: Pulizia
No safe in the rooms.. no way to open a window in room and parking very expensive. Location great and breakfast was good. Great location
Soggiorno di 9 notti a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Renee,Thank you for taking the time to share your thoughts. We're pleased you enjoyed our convenient location and breakfast offerings. Your feedback regarding aspects such as the windows and our parking fees is noted. We'll review these concerns internally to see how we can enhance our guests' experience. We hope to have the chance to welcome you back to SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village and provide an even better stay.

10/10 Eccellente

fathi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent overall
Soggiorno di 9 notti a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Fathi,We are honored to have earned a perfect rating for your recent stay with us. Our team will be delighted to learn that you had an excellent overall stay with us. It would be a pleasure to welcome you back for another great stay.

4/10 Scarso

Tabitha

Non mi è piaciuto: Personale e servizio
The staff with the exception of the manager we not welcoming and rude.
Soggiorno di 4 notti a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Tabitha,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. Should you be in the area again, we'd be grateful for the chance to provide you with a more welcoming visit.

10/10 Eccellente

Paul

Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Stephen, Bentonville

Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

margie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My kids and I loved the hotel. The breakfast was really good. It was close to Disney parks.The only downside was, I noticed no security cameras on the hallways and by the elevators. I think they should invest on the cameras also no garbage bins by the elevator floors. Also, we didn't get a chance to use our $10 voucher because they were closed in the afternoon.They should have one on each floors. Other than that my kids and I enjoyed the hotel, pool and playground.
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 29 feb 2024
Dear Margie,It's wonderful to hear you and your kids enjoyed your stay, especially our delicious breakfast and proximity to nearby attractions. Your feedback on security measures and waste bins is invaluable, and we'll consider how we can enhance these aspects of our hotel experience. We also acknowledge the missed opportunity to redeem your voucher and will look into our service hours to better accommodate our guests' needs. We're thrilled that your overall stay at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village was enjoyable, and we eagerly await your return.

10/10 Eccellente

Ramasubramanian

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024

6/10 Soddisfacente

Joe

Soggiorno di 2 notti a febbraio 2024

4/10 Scarso

Maria

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel was good if not for the following problems: Uncomfortable mattress on the second bed. Not many options in breakfast, specifically with fruits. Stained towels.
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Maria,We value your feedback and the time you've taken to share. It is regrettable that we failed to meet your needs in certain areas of your stay; however, we appreciate your insights as they allow us to reflect and determine where improvements need to be made. As we endeavor toward success, we would like to welcome you back for an experience that is nothing short of stellar.

4/10 Scarso

Ruth

Viaggio con la famiglia
Mi è piaciuto: Servizi
No
Soggiorno di 5 notti a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Ruth,We're saddened to see you did not enjoy your visit. If there are any specific concerns we can address, please let us know. We hope you'll consider staying with us again should you be back in the area.