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Recensioni per Mercure Oxford Eastgate Hotel

4 out of 5
Mercure Oxford Eastgate Hotel
73 High Street, Oxford, England

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 330 su 947 recensioni" "
Valutazione di 8 - Buono. 349 su 947 recensioni" "
Valutazione di 6 - Soddisfacente. 173 su 947 recensioni" "
Valutazione di 4 - Scarso. 69 su 947 recensioni" "
Valutazione di 2 - Terribile. 26 su 947 recensioni" "

8,6/10

Pulizia

8,2/10

Personale e servizio

7,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Arianna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a febbraio 2023

10/10 Eccellente

Federica, Siracusa

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bella, confortevole ma soprattutto il personale è estremamente gentile, e questo per me è molto importante, ci tornerò sicuramente.
Soggiorno di 1 notte a dicembre 2019
Risposta di Malcolm Hood, Rooms Division Manager, il giorno 27 dic 2019
Dear Federica, Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure receiving such positive scores from our guests and I will be passing these on to my team. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager

4/10 Scarso

Volfango

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Hotel Mercure Oxford
Hotel decisamente scarso, anche in rapporto al prezzo del pernottamento. Camera piccola, spifferi dalle finestre, riscaldamento nel bagno non funzionante.

6/10 Soddisfacente

F

Mi è piaciuto: Pulizia e personale e servizio
Convenient BUT
We got a special offer for this hotel, which was conveniently located next door from the Oxford Examination Rooms in the city center. It was very easy to arrive, and reception was friendly. The staff was very nice and helpful, really one of the best things of the hotel. Rooms are distributed in two wings, one with a lift, the other one without. Ours was in the lift-less wing, on the 3rd (top) floor. We were offered help to get our things into the room, which we kindly rejected as we had light luggage only. The room was nice and warm, but not very big, and it seemed a little crowded with our two small trolleys. The worst thing of it all was the toilet: the flush did not work as well as it would be expected, and it required some practice to learn the trick. Other people staying at the same hotel had the same problem, so this was not an isolated case, unfortunately. The room had some niceties such as trouser press and an iron with board, which worked perfectly. The breakfast bouffet, included in our reservation, was excellent.

10/10 Eccellente

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We came to stay to visit the Oxford Mayday celebrations for which it was an excellent location. The room was nicely decorated with all facilities. We even had a view of Magdalen tower from the room. The breakfast was excellent with all tastes catered for. The room and on-site parking were a bit expensive but this was mostly offset by the excellent location.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Clo

Mi è piaciuto: Pulizia e personale e servizio
Great central location, good beds and helpful staff. But our room was really hot. Air-conditioning didn’t work and windows only opened a tiny bit. They gave us a drinks voucher to apologise but we had plans to go out, so a refund would have been better. They also gave us a room fan but this didn’t balance upright and was noisy, so we had an uncomfortable sleep. Bedroom and bathroom were well kitted out but mould on bathroom ceiling and around old window frames needs looking at.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Hi Clo,Thanks for reviewing your stay, sorry that there was an issue with the AC on this occasion. good to see that the location, the bed and the team were highlights for you. Hope that you will choose to stay with us again next time you are visiting the area.Kind regardsJasonGeneral Manager

8/10 Buono

Ian

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Hi Ian,Thanks for rating your stay with a 4 out of 5 and for choosing us for your visit to Oxford, hope that you will do so again.Kind regardsJasonGeneral Manager

10/10 Eccellente

Katharine

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful building, wonderful location, especially for runners
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 18 apr 2024
Hi Katherine,Thanks for giving us a 5 out of 5 rating. Great to see that you enjoyed your stay in the heart of Oxford. We look forward to being able to welcome you back again in the future.Kind regardsJasonGeneral Manager

10/10 Eccellente

Krista

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful property centrally located. Huge bueatiful bathroom with great shower.
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

nathalie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Un très bel endroit dans le centre d’Oxford ! Un personnel très à l’écoute du client ! Une propreté impeccable et très belle décoration intérieur ! Nous avons appréciés fortement l’endroit.
Soggiorno di 2 notti a marzo 2024

6/10 Soddisfacente

Koeun

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 20 mar 2024
Hi Koeun,Thank you for rating your recent stay and choosing us for your visit to Oxford, we hope to see you again next time.Kind regardsJason

8/10 Buono

Rachel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Room fine. Quiet considering where it was.
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Hanna

Mi è piaciuto: Pulizia e personale e servizio
Lovely staff but quite old property with small rooms. Would not advice for people with lots of luggage.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Claire

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely bedroom - good quality for money spent.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Ceiridwen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Within walking distance of central Oxford, this hotel is in a quiet area of the city and is reasonably priced given its location. While the room I had was a good size with a large bathroom, other rooms are smaller but have better views. I found the bed to be comfortable, but it may be too hard for some. The timed lights in the hallways and black-out curtains made for a lovely dark room at night. There was a wide choice of English and Continental breakfasts. The reception, cleaning, breakfast and bar staff were all very friendly and helpful. I would definitely stay there again, and recommend it to others.
Soggiorno di 2 notti a febbraio 2024

2/10 Terribile

Harpreet

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property needs a general overhaul. Sad. Depressive. Dungeon vibe. Most Windows didn’t even open. Reception staff need retraining on customer service. It was just a sad overall experience in one of the most beautiful cities in the UK. Oxford deserves better… please please do it the justice it deserves…
Soggiorno di 3 notti a febbraio 2024

6/10 Soddisfacente

Richard

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Rooms need a refurb
Rooms need a refresh. Bathroom windows would not open so mild in bathroom. Coffee at breakfast was low quality.
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Central location but so quiet!
Central location, everything within a few mins walk. Parking is an issue but actually, the car park we used was cheaper for 24hrs than the hotel would have been of they had space. The bar was empty when we returned after our theatre visit but we found someone to serve us. Room was great, really quiet, only problem was no hot water in the morning so couldn't shower. Glad we showered the night before! Hoping for this to be compensated as overall, we enjoyed our stay in Oxford.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Catherine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Helpful reception
Travelling back to Oxford for college business, initially found I was allocated a room on third floor, problematic as the lift does not go that high and I have arthritis making stairs difficult. Reception quickly sorted an alternative on the first which was so much easier for me. Thank you.
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Kellie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Turn the heating up! Heating is a basic necessity - having to move rooms to be less cold (ie definitely still not warm) isn’t good enough
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Sophia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2024

6/10 Soddisfacente

Kathy

Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Penny

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a gennaio 2024

10/10 Eccellente

deanna

Soggiorno di 2 notti a gennaio 2024

4/10 Scarso

Philip

Viaggio di lavoro
The hotel is okay but my room (108) was awful - it had a noisy air extraction system directly outside the window. I asked to be re-roomed but I was told that the extraction system shutdown at 9pm, as if that were acceptable. I was then gently vibrated away when the system started again each morning. The staff would not re-room me without me paying a £50 supplement. I won't be staying there again.
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Katy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfy beds and very friendly helpful staff. Great central location with car parking.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Lauren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a novembre 2023

8/10 Buono

Lukas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 4 notti a settembre 2023

10/10 Eccellente

peter

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Jan

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Darren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place to stay. Room was nice with good space to sit and nice bathroom. Staff courteous. Very nice lobby with comfortable chairs to sit and have a drink and read. Convenient to High Street, right next to Merton College, Magdalen College, and short walk to Radcliffe Camera.
Soggiorno di 1 notte a novembre 2023
Risposta di Mannat , il giorno 17 nov 2023
Greetings for the day DarrenThank you for such a positive feedback we are glad you enjoyed your stay with here at Oxford. On behalf of the entire team at Oxford East gate Hotel we thank you for choosing our hotel for your stay. Looking forward to you staying with us again in the future. Mannat SinghFront Office Team Member

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Lovely room and super friendly staff
We stayed in an absolutely beautiful room. It was very large too, which was great as we had to get changed for a black tie event. The room was clean and modern and the staff were wonderful. Delicious full English breakfast too. Great central location. There was a problem with the plumbing in our room on arrival but they offered us an upgraded room, although this was also lovely it was much smaller. So, we asked to stay in the room if they could fix the water problem, which they did very quickly and we stayed in our initial room. Highly recommended. A great stay. Thank you! Peter and Landon
Soggiorno di 1 notte a ottobre 2023
Risposta di Mannat , il giorno 17 nov 2023
Greetings for the day PeterWe are glad you enjoyed your stay here with us at Oxford. On behalf of the entire team at Mercure Oxford Eastgate Hotel we thank you for choosing our hotel for your stay. Looking forward to you staying with us again in the future. Thank YouWarm regardsMannat Singh

2/10 Terribile

Claudia

Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Zoe

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Tired hotel and overpriced
We did get upgraded free of extra charge on arrival. The room was comfortable but the price for one night without breakfast extremely high nonetheless. The hotel itself looks tired in corridors and the bar area.
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Steven

Non mi è piaciuto: Personale e servizio
Ruined by poor customer service
OK stay ruined by poor customer service. I accidentally left a remote control at the hotel and despite a simple request to pop it in the post, the hotel declined to do that one simple thing. I won’t be staying again.
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Gillian

Non mi è piaciuto: Personale e servizio
Poor service
I had booked dinner, the receptionist told us on booking in I had not. The service was terrible from beginning to end, options were not available the menu, the wine waiter dumped our wine down, told us there was no Chardonnay when it was on the wine list. Our plates were collected badly, we were asked our room number three times and the entire dining and breakfast felt shambolic.
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Richard

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Sabina

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
We have left behind a few things, including Micheal Kors sweatshirt in our room. We have spent a day in Oxford after checkin out. Before leaving Oxford we remembered that we have left them in our room and we reported that to the hotel. Staff at reception checked lost properties but they could not be found. Subsequently we rang the hotel and talked to duty mangers on four different occasions. Our lost property was not found. The property manger has never rang back in spite promising to investigate this with housekeeping manger/staff. It was extremely disappointing that this happened. The room on the 3rd floor was extremely small and things could not simply disappear. The room was very much overpriced! The bed 'on wheels' was moving, a space in the wardrobe was so short that a regular coat could not fit in. Breakfast was of poor quality. However, the location is fantastic. This historic hotel used to have an excellent reputation so it's shame that this has changed so much.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Yehya

Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Catherine

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Kjersti

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Central lovely hotel
Lovely hotel in central Oxford. Charming old house nicely modern decorated rooms and lounge. Windows are old and not well working. The Brasserie was not well visited so we did not eat there. Chose breakfast outside the hotel to get a real good coffee. Would come back here next time too!
Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

Myla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Beverly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Rakesh

Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Sophie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Reception staff extremely polite and helpful. Went out of way to help, lending us a phone charger. Would stay again next visit. Minor thing - tea and coffee were hiding in the cupboard ! Odd place to keep them.
Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

David

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Great Location, not great hotel
disappointing stay so positives, great location, room was nice and modern bathroom. We were able to check in before the 2pm Negatives (and bear with me you might think these are not important, but when you pay £250 a night, i expect a little more) On entering the room to sleep, it was 26C so put the air con on and it was unbelievably noisy, and the fan was directly above my head. it was like sleeping on a plane or train, and the temperature barely changed all night - it was so hot. it was also quite loud outside the hotel, the fact you could hear it over the fan shows how loud it was. The room was clean - but upon waking and looking forward to a tea in bed, no tea bags!! and only 1 coffee. Yes i could have rung reception - but that's hassle i did not expect. The breakfast was very tasty - but again they did not have my room down for breakfast Again, you might think my minor issues are not worth worrying about, but you pay to sleep there, and i barely slept good luck
Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

MARK

Non mi è piaciuto: Comfort della camera
weekend away
a great central location , friendly staff, but i felt the breakfast was poor for a mercure, we also were only given the choice of flask coffee we had to ask for a latte otherwise we would not have been given the optoin.
Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

Gail, Schwenksville

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This is almost a self serve hotel. Skeleton staff. Empty beer and hard liquor bottles were always in the third floor hallway. Even when we complained repeatedly about this the bottles remained. Front desk told us they pick them up after midnight. Really they claimed the bottles came from the rooms. So they put them in hallway when cleaning at 10 am and they stay there, along with pizza boxes until midnight shift??? Be aware that although there is an elevator to second floor, there is a full flight of narrow stairs from floor 2 to floor three. Tough carrying suitcases! The hallways were not clean like they used to be. The rooms are never vacuumed in 5 days, the glasses and dirty mugs were never cleaned or replaced . We asked specifically about this they apologized but Never did they do anything. Staff is indifferent and won’t get up to do anything! Because of the hotels hygiene, we never ate a single meal there . We stayed here in last when the Okd Bank was full and Mercury used to be nice. No longer. We will never return! It is run like a cheap motel!
Soggiorno di 4 notti ad agosto 2023