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Recensioni per Hampton Inn Palm Beach Gardens

2.5 out of 5
Hampton Inn Palm Beach Gardens
4001 Rca Blvd, Palm Beach Gardens, FL

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 680 su 1007 recensioni" "
Valutazione di 8 - Buono. 222 su 1007 recensioni" "
Valutazione di 6 - Soddisfacente. 45 su 1007 recensioni" "
Valutazione di 4 - Scarso. 37 su 1007 recensioni" "
Valutazione di 2 - Terribile. 23 su 1007 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

8,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Gloria

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Water pressure not good. Everything else was great.
Soggiorno di 4 notti ad aprile 2024
Risposta di James Josepha, il giorno 3 mag 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Pablo, kearny

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel! Very clean and friendly
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 3 mag 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

8/10 Buono

Rodney

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was immaculate. We found the staff to be polite and accommodating. And the area surrounding us with rife with shopping and other activities
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 3 mag 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Radu Ioan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service, excellent breakfast, clean and welcoming.
Soggiorno di 3 notti ad aprile 2024
Risposta di James Josepha, il giorno 3 mag 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Jonathan Martinez

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice people working there, clean, would definitely stay again.
Soggiorno di 3 notti ad aprile 2024
Risposta di James Josepha, il giorno 3 mag 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Gregory

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di James Josepha, il giorno 25 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Renny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 25 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Terri

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel clean and loved the breakfast. Would definitely recommend this hotel!
Soggiorno di 6 notti ad aprile 2024
Risposta di James Josepha, il giorno 18 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful room and property was gorgeous the pool looked great!
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 18 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Yailen

Viaggio di gruppo
Loved it
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 16 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

meredith

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This facility was well kept and breakfast by their fountain was delightful.
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 16 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

jay

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i thought it was great the best was the stiff mattress its way7 better than a soft one
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 16 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

8/10 Buono

susan

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing in particular.
Soggiorno di 2 notti ad aprile 2024
Risposta di James Josepha, il giorno 16 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di James Josepha, il giorno 16 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Corina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The service was good!!
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 10 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Yaelis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was great
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 10 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

6/10 Soddisfacente

Anne

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
For the price this hotel should have been much nicer. The outside is very fancy and the rooms clean but… the air coming out of the AC stank. Beds were so soft they made my back hurt. Almost no cell service inside the rooms. We had to go outside just to text. And just to sour things more, the hot breakfast consisted of just meat items. Vegetarians and several religious groups do not eat pork. Please stop serving the western omelettes. (I tried a boiled egg but it tasted spoiled). Would not stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di James Josepha, il giorno 10 apr 2024
We’re sorry your experience did not meet the standards we aim to uphold. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity in the future to prove ourselves and ensure your stay is no less than perfect.

10/10 Eccellente

Curtis

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean well kept hotel. Very friendly staff.
Soggiorno di 2 notti ad aprile 2024
Risposta di James Josepha, il giorno 4 apr 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All was very good
Soggiorno di 1 notte a marzo 2024
Risposta di James Josepha, il giorno 4 apr 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Samir

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di James Josepha, il giorno 4 apr 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Angela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay!
Soggiorno di 2 notti a marzo 2024
Risposta di James Josepha, il giorno 2 apr 2024
Thank you for taking the time to let us know about your experience at our property! We're looking forward to welcoming you back, again!

10/10 Eccellente

Patricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Conveniently close to a town center with excellent dining options! Nice breakfast, easy parking, friendly staff. Very clean.
Soggiorno di 1 notte a marzo 2024
Risposta di James Josepha, il giorno 2 apr 2024
Hello Patricia!Thank you for taking the time to let us know about your stay! We look forward to welcoming you back again, soon!

10/10 Eccellente

Tim

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really like this property. It is in a quiet area and very friendly staff and clean. I will be staying again.
Soggiorno di 3 notti a marzo 2024
Risposta di James Josepha, il giorno 2 apr 2024
Hello Tim!We're happy to hear you found our property and staff to your liking! We look forward to welcoming you, again, soon!

8/10 Buono

Margarita

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great distance to beach.
Soggiorno di 5 notti a marzo 2024
Risposta di James Josepha, il giorno 2 apr 2024
Hello Margarita!Thank you for taking time in your day to let us know about your stay! We look forward to welcoming you, again, soon!

10/10 Eccellente

Ronald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel. The staff is amazing. The breakfast is very good.
Soggiorno di 3 notti a marzo 2024
Risposta di James Josepha, il giorno 27 mar 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Gerardo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte a marzo 2024
Risposta di James Josepha, il giorno 27 mar 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Sueli

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a good hotel overall. The only things I didn’t like: There wasn’t any bananas for breakfast during our last 3 days and we had no shower gel in the bathroom for the last 2 days. The cleaning staff should always check the shower gels and shampoo bottles. In addition, I wish you would offer one free water bottle per day as a courtesy, like some hotels do. Your water bottle was overpriced, considering that we drink a lot of water in warm weather.
Soggiorno di 5 notti a marzo 2024
Risposta di James Josepha, il giorno 18 mar 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

8/10 Buono

rebecca

Soggiorno di 1 notte a marzo 2024
Risposta di James Josepha, il giorno 10 apr 2024
Thank you for taking a moment to share your experience at our property. We’re pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon!

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di James Josepha, il giorno 15 mar 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Theresa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kind, friendly staff
Soggiorno di 1 notte a marzo 2024
Risposta di James Josepha, il giorno 12 mar 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Renny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent choice
Soggiorno di 1 notte a marzo 2024
Risposta di James Josepha, il giorno 15 mar 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Mallikarjuna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fast check in and clean rooms. Comfortable bedding
Soggiorno di 1 notte a marzo 2024
Risposta di James Josepha, il giorno 12 mar 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

4/10 Scarso

Mary

M
Soggiorno di 3 notti a marzo 2024
Risposta di James Josepha, il giorno 7 mar 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Rick

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Friendly staff and a very good breakfast.
Soggiorno di 3 notti a febbraio 2024
Risposta di James Josepha, il giorno 28 feb 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Jacqueline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Hotel! Friendly staff, clean room, convenient to everything!
Soggiorno di 3 notti a febbraio 2024
Risposta di James Josepha, il giorno 28 feb 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

ebonee

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Got a suite for my daughter’s birthday party! It was extremely spacious and have a stove! Loved the stay!
Soggiorno di 1 notte a febbraio 2024
Risposta di James Josepha, il giorno 26 feb 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

Joi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall customer service was fabulous and the room was clean
Soggiorno di 2 notti a febbraio 2024
Risposta di James Josepha, il giorno 28 feb 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

marion

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Pleasant, convenient and clean
Soggiorno di 1 notte a febbraio 2024
Risposta di James Josepha, il giorno 20 feb 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Buono

Sean

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Please do a deeper clean in the bathroom, specifically the vents. Ours seemed to have quite a buildup of dust (and potential mildew) and it strongly affected our allergies just being in bathroom. The bedroom had the same issue with the AC, but it wasn’t as bad. Stains could be seen on sheets and towels as well.
Soggiorno di 2 notti a febbraio 2024
Risposta di James Josepha, il giorno 20 feb 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We appreciate your time in providing us with critical feedback to ensure we are able to improve on our future stays. We hope you consider us again in the future.

8/10 Buono

Maria, ROSEVILLE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were professional and courteous especially Sharon who helped me print some documents. The hotel is in a great location and the room was very spacious. Our overall stay was good. A few things that I would recommend the hotel to address for future customers are the following: 1) improve water pressure, 2) provide drawers/dressers in the room, 3) add more washers and dryers (hotel only had one and I had to wait 4 hours to do one load, and 4) the mini fridge didn’t get cold enough to chill our water. That’s it! Thanks for providing us with a nice place to stay and rest.
Soggiorno di 5 notti a febbraio 2024
Risposta di James Josepha, il giorno 11 feb 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

2/10 Terribile

Seth

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Paid in full for a reservation. Was unable to make it til the following day. They said I forfeited my room. They had absolutely the worst customer service I have ever experienced. Likely my last time at a Hampton inn which is too bad because the other Hampton's I have stayed at were positive experiences but not this one.
Soggiorno di 2 notti a febbraio 2024
Risposta di James Josepha, il giorno 11 feb 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

8/10 Buono

Marc

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di James J, il giorno 5 feb 2024
Hello Marc!Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di James J, il giorno 5 feb 2024
Hello John!Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

10/10 Eccellente

EVAN, DENVER

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel. Very clean. Nice breakfast. The only concern is that the room was not made up daily even after I requested it. They did not tell me at any time that the rooms are only made up every other day.
Soggiorno di 3 notti a gennaio 2024
Risposta di James J, il giorno 5 feb 2024
Hello Evan!Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We appreciate the feedback and want to make sure our staff is able to proactively communicate our housekeeping operations, so we will be looking into this. We are pleased to hear you found our hospitality to your liking, nevertheless. We look forward to welcoming you back again soon!

10/10 Eccellente

Donna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just perfect
Hampton Inn at Palm Beach Gardens was a great choice and conveniently located. Sharon from the front desk was very friendly and helped check me in immediately upon my arrival. I didn’t know the area and needed a diversion so she recommended to check out the infamous Loggerhead marine center, and gave me tourist Map with other ideas. The desk and other staff were very friendly, and the rooms were very comfortable.
This garden reminded me of the Italian Water Gardens that I see at Longwood Gardens- very nice for relaxing
Soggiorno di 1 notte a gennaio 2024
Risposta di James J, il giorno 5 feb 2024
Hello Donna!Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

2/10 Terribile

Beth

Soggiorno di 2 notti a gennaio 2024
Risposta di James J, il giorno 5 feb 2024
Hello!We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

10/10 Eccellente

Young Jun, Greensboro

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staffs are very kind and they offer good services.
Soggiorno di 3 notti a gennaio 2024
Risposta di James Josepha, il giorno 19 gen 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

6/10 Soddisfacente

Marilyn

Viaggio di coppia
Non mi è piaciuto: Pulizia e personale e servizio
This hotel had a 9.5 rating on Orbitz and Trip Adviser, but we found it to be average at best. There was no restaurant or bar, appearance - the flooring, baseboard bedding was older, average and minimal. Pool was outdoor and not heated. No hot tub. We thought for the price this hotel was over rated.
Soggiorno di 1 notte a gennaio 2024
Risposta di James Josepha, il giorno 15 gen 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope you will give us the opportunity sometime soon to prove ourselves and ensure your stay is no less than perfect.

10/10 Eccellente

Steve

Soggiorno di 1 notte a dicembre 2023
Risposta di James Josepha, il giorno 15 gen 2024
Thank you for taking a moment to share your experience at Hampton by Hilton Palm Beach Gardens. We are so pleased to hear you found our hospitality to your liking. We look forward to welcoming you back again soon.

2/10 Terribile

Lucero

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Not Great, Upsetting
Stayed there because it was near a family member at the hospital. Staff did not communicate that I was granted late check out after I checked in late, after 11 pm on Christmas Eve. Housekeeping ignored my DND sign and opened door while I was undressed, out of the shower. Not to mention everything from WiFi to breakfast was an ordeal. Stayed with Hilton expecting certain level of experience. Did not include my HH number because I had other things on my mind with a family member in the hospital over Christmas. I should not have to use my HH number to get decent service. Ghastly.
Soggiorno di 1 notte a dicembre 2023
Risposta di James J, il giorno 5 feb 2024
Hello Lucero!When traveling, your hotel stay should be the most relaxing and easiest portion of your trip. We apologize that this stay did not meet the expectations and standards we aim to provide all of our guests. We value your feedback and will ensure we properly investigate this matter to ensure that similar issues do not occur in the future. We hope you will give us the opportunity next time you're in the area to stand by our words and ensure your stay is no less than perfect.