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Recensioni per Hyatt Palm Springs

4 out of 5
Hyatt Palm Springs
285 N Palm Canyon Dr, Palm Springs, CA

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 387 su 1097 recensioni" "
Valutazione di 8 - Buono. 220 su 1097 recensioni" "
Valutazione di 6 - Soddisfacente. 196 su 1097 recensioni" "
Valutazione di 4 - Scarso. 156 su 1097 recensioni" "
Valutazione di 2 - Terribile. 138 su 1097 recensioni" "

7,4/10

Pulizia

8,0/10

Personale e servizio

6,6/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Nathan

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Not worth the price
Soggiorno di 1 notte a marzo 2023

8/10 Buono

Nadia Cathy Malensek And Mark

Soggiorno di 6 notti ad aprile 2024

10/10 Eccellente

Aldo

Amazing stay and hotel. Really loved it
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Good Evening Aldo,We're delighted you had an amazing experience at Hyatt Palm Springs. Our team is thrilled to have provided you with such a memorable stay, and we can't wait to welcome you back for another fantastic experience in the future!

10/10 Eccellente

Richard

Viaggio di gruppo
Loved our recent stay - hotel is really well designed - spacious rooms, great location, helpful/professional staff.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Good Morning, Richard,Thank you for your kind words and for choosing to stay with us at Hyatt Palm Springs. We are pleased you enjoyed our spacious accommodations, convenient location, and excellent service. On behalf of our helpful team, please accept our invitation to return anytime!

8/10 Buono

steven

Viaggio di coppia
Mi è piaciuto: Pulizia
The facility carpet looked old and dirty.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Good Afternoon Steven,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any concerns about the carpet, and we'll keep your comments in mind. Should you be in the area again, we hope you'll come back to see us.

10/10 Eccellente

arkel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Above and beyond ask about late check in if your gunna stay out late they might give you the courtesy they went above and beyond for me and my gf even the next day at late check out 1 pm they offered to hold our bag for any ammount of period of time for us to walk around a dn roam around town un rushed for breakfast and shopping. Amazing and courteous service from bring our bags to the room to free breakfast great hotel they care for the patrons
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Good Afternoon, Arkel,Thank you so much for the five-star review. Our team will be so pleased to hear you appreciate their hard work and hospitality, and we hope you'll visit us again soon!

2/10 Terribile

Edward Carbone

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
No running water for 14 hours, no dial tone on phone in room, bathtub did not drain as water overflowed to the floor
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Good Afternoon Edward,Thank you for providing your review and for bringing these concerns to our attention. We are disappointed to hear about the issues with the water and the lack of a dial tone in your room, as these are not reflective of our standards. We appreciate your feedback as it is crucial for our continuous improvement, and are committed to addressing these issues promptly. Your experience matters to us, and we hope to have the opportunity to welcome you back for a stay that meets your expectations.

2/10 Terribile

Ron

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The room was nice. The fan for air conditioner kept going on and off. Difficult to sleep. Views were good front and back. Staff gave me a letter when I checked in that water would be shut off 9pm-5am. I checked with staff multiple times starting at 6am to 9:30am. Was told each time 20 minutes to an hour. Came on around 10:30 am. I involved Expedia to get one day refund. The front desk haughty attitude was the worst part. Putting a service fee on my credit card the final insult.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Good Evening Ron,Thank you for taking the time to share your comments and concerns regarding your stay with us. While we are known for our great customer service and attention to detail in everything we do, it appears we did not live up to our own high standards on this occasion. That you were inconvenienced as you were is deeply regrettable. We do appreciate that you brought these matters to our attention showing us that we have room to improve on several fronts. It is our hope we will have another opportunity to impress you in the future.

6/10 Soddisfacente

Kayci

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Location is great, customers service was disappointing, and the hotel is really outdated and in need of a ton of repairs and more amenities.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Good Morning Kayci,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of this. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 Buono

Francis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Building need to update
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Good Morning Francis,Thank you for being our guest and sharing your feedback. While we are sorry we didn't quite meet your expectations, we hope you had a wonderful stay regardless. Our team is always working to improve, so we look forward to welcoming you back and impressing you further.

6/10 Soddisfacente

Tina

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This property is older and in need of updating. Our room was older and needed a thorough cleaning in addition to an update. Metals were rusted, chipping paint throughout and even a small piece of drywall fell on my shoulder when I closed the sliding door. Our bathtub filled halfway with water from a backup in another room…this happened as we walked into the room for the first time. On our second day I walked down to the lobby to request light housekeeping, such as our trash. Housekeeping never arrived. We stayed three nights and our trash sat in the room the entire stay. I’m very disappointed and wish I hadn’t paid so much money to stay at this Hyatt. Never again.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Good Afternoon Tina,We're sorry to hear about your recent experience at our property. It's clear we fell short of providing the high standard of cleanliness and maintenance expected, and your disappointment is completely understandable. We take your feedback seriously, as it highlights significant areas for improvement, and we will be sure to address your concerns with our team. We hope to have the opportunity to regain your trust in the future and welcome you back with a more exceptional stay.

6/10 Soddisfacente

Audra

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

john

Non mi è piaciuto: Personale e servizio
Staff did not mention $30 parking fee that we thought it was free and found out when we checked out and it was on receipt which means nobody mention about $30 over night parking fee not even when we booked on line thru expedia, and at hotel either. Later I noticed that they did not tell $30 parking fee on purpose because there is free public parking lot right beside hotel parking lot, even entrance is right on hotel. $30 is valuable than cheating customers in marketing wise ? I don’t know about that I will never go to there this hotel and tell my friends and families not to either
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Good Afternoon John,Thank you for taking the time to share your experience. We value your feedback and understand your concern about parking. It's crucial for us to ensure clear communication about all our services. While our daily parking rate is identified on the third-party site you used to book your stay, we will work with our team to improve awareness during check-in. We hope to have the opportunity to regain your trust and welcome you back for a more exceptional stay in the future.

8/10 Buono

Ivana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very good choice for exploring the town. Excellent restaurants in the area, easy parking. I wish the hotel had more bikes that would be available. The interior and exterior a little outdated. Overall it was a good stay
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Good Morning Ivana,We're so happy to know that you had a great experience with us at Hyatt Palm Springs overall and that our prime location was perfect for your needs. Your other feedback has been gratefully received, and we will be sure to discuss your comments internally as we continue improving our facilities. Thank you, and we hope you will consider joining us again soon!

10/10 Eccellente

Jerdon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Good Morning Jerdon,Thank you for your feedback. We are glad that Hyatt Palm Springs's prime location made such a tremendous impact on you and your stay. We hope to welcome you back for another great stay!

8/10 Buono

Phil

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed in a quiet, clean and spacious canyon facing room. It had a working fridge, Keurig machine, coffee, 2 bottles of water, good coffee, tea...etc. The staff was friendly and the hotel was clean and had free underground parking. It's in a excellent centrally located area with many shops and restaurants all within a walking distance. I did not use the internet nor the TV.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Good Morning Phil,Thank you so much for choosing to stay with us at Hyatt Palm Springs. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver a memorable experience for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out. We appreciate your review and look forward to seeing you again!

2/10 Terribile

aaron

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a unpleasant experience
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Good Morning Aaron,Thank you for your feedback. We're very sorry to hear about your experience, as this is not a typical occurrence for us. That said, we'd certainly be eager to hear more about what you feel could be improved. Please consider reaching out to us offline so we may better address your concerns. We look forward to hearing from you soon.

10/10 Eccellente

arkel

Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Richard

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
Booked two rooms and requested that they be connected. To make sure that this could be done, I phoned from Canada and they confirmed that we would have connecting rooms. We arrived to find that this was not the case. After much time spent at the front desk, we did manage to get to get connecting rooms for the following day. This consumed a good deal of time and the people at the front desk were pleasant but really did not seem to know from one shift to the next what was on. The other difficulty was breakfast, which we paid for at the time of booking through Expedia and this was listed as Amenities: Free Breakfast. However, when we went to breakfast we found that it was only free to a certain extent and in the end we had to pay an extra $114.11 C. This should be a concern for Expedia since Expedia said that the accommodation included “free breakfast” so Expedia needs to define what “free breakfast” means.
Soggiorno di 6 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Good Morning Richard,We appreciate you taking the time to provide feedback on your stay. It's concerning to hear about the challenges you faced regarding the connectivity of your rooms despite prior confirmation. We strive for seamless communication within our team and regret any inconvenience this caused during your check-in process. Additionally, we recognize the confusion surrounding the breakfast amenity, especially when booking through third-party platforms. We encourage you to reach out to your booking site directly and let them know about this discrepancy. We value your patience and hope to have the opportunity to welcome you back, providing an experience that fully meets your expectations.

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location. Lovely room and pool. Great fitness center.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Good Morning Sarah,It was a pleasure to host you at Hyatt Palm Springs. We're delighted to read that our inviting pool and well-equipped fitness center were just a couple of highlights of your stay. Thank you for being our guest, and we hope you'll join us again in beautiful Palm Springs.

6/10 Soddisfacente

Rob

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Front desk never answers the phone. Does not meet the quality of service expected at a Hyatt property.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Good Morning Rob,Thank you for being our guest and sharing your feedback. Our team is usually known to be one of the best in the business, so we apologize for dropping the ball during your stay. Your comments will be shared with the team to ensure we do better going forward. We hope that otherwise you enjoyed your stay and will give us another opportunity to welcome you back and impress you with our improvements.

4/10 Scarso

Lori

Soggiorno di 4 notti a marzo 2024

8/10 Buono

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It is very centrally located downtown Palm Springs. Big rooms with view of golf course. Just a bit noisy at night with cars going by. Staff are very helpful
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Good Morning Paul,Thank you for choosing to stay with us at Hyatt Palm Springs. Our goal is to provide every guest with lovely accommodations and friendly service, so we're thrilled this was the case for you. It's also great to read you were able to take advantage of our convenient location. However, we offer our sincere apologies for any disturbance you experienced in your room. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

6/10 Soddisfacente

Mary, St. Joseph

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hotel was very worn & out of date. Beds were clean, but the rest of the property looked dirty & neglected, even the bathrooms. The location was great & the staff was nice, otherwise I’d probably skip this next time!
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Good Afternoon Mary,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff, convenient location, and clean beds added to your experience. However, we apologize for any concerns about the appearance of the property. We'll keep your comments in mind, and we hope to see you again the next time you're in town.

2/10 Terribile

Yutong

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel is old but still dicent. However, we park our car in the hotel parking lot, and when we left, we saw the a nail on the tire. We had no choice but just run to the only tire shop opening at Sunday. 300 boxes to change a new tire.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 28 mar 2024
Good Afternoon Yutong,Thank you for being our valued guest. We trust you had a comfortable stay during your time with us, but we're sorry you experienced a flat tire during your trip to Palm Springs. Although this can be stressful, we hope you were still able to enjoy exploring our beautiful area. Safe travels and we would be honored if you joined us again.

2/10 Terribile

Suzanne

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Absolutely terrible! Paid $350 for a Sunday night and I felt like we were at a Motel 6! No towels by pool asked 4 times only to be told they were washing them. There were only 10 people by the pool. Had to go get bath towels from our room. There were only 2 bath towels provided in the room so I requested more to be sent to the room. They never arrived so we had to dry off with hand towels. When I expressed my concerns with the front desk they could care less so I asked for a manager. I was told no manager was on duty (right, no manager on the entire property)! Don’t waste your money here!
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Good Afternoon Suzanne,We appreciate your constructive feedback. Our goal is to keep our accommodations and facilities well-equipped, so we apologize for your experience. Rest assured, we'll remind our team members of the importance of friendly service, and your comments will be used as a training tool internally. Please consider giving us a second chance next time you travel to Palm Springs.

4/10 Scarso

Rodrigo

Viaggio di coppia
Have a valet parking.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Good Afternoon Rodrigo,We are saddened that your time with us was less than ideal, and we apologize for failing to provide you with a five-star experience. We never want anyone to leave us feeling disappointed, so please reach out to us offline if you'd like to discuss your stay in more detail. Thank you for allowing us to host you, and we wish you all the best.

10/10 Eccellente

david, redlands

Mi è piaciuto: Pulizia, personale e servizio, servizi
Older property but great room. View of the mountains is best in the valley. Quiet but in the middle of everything.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 19 mar 2024
Good Morning David,The mountain views are amazing, and we're so pleased they helped make your stay at Hyatt Palm Springs memorable. It's also great to know that our quiet, convenient location added to your experience. The next time you're in town, please come see us again.

10/10 Eccellente

Christian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, friendly staff. Was not sure if hotel had a parking but enough spaces on street with no restrictions.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 15 mar 2024
Good Morning Christian,We always enjoy hearing from our guests, and we're glad our convenient location and friendly staff added to your experience. If your adventures bring you back to the area, please come see us again at Hyatt Palm Springs!

4/10 Scarso

James

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
This property is perfectly located. Unfortunately, it is is desperate need for updating. The room need numerous repairs. Faucets loose, tiles falling off, doors rotting, etc. The carpets need cleaned, etc. We love the location, but please upgrade the property.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 11 mar 2024
Good Afternoon James,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any concerns about the condition of the property, and we'll keep your comments in mind for future improvements. If you're in the area again, we hope you'll consider coming back to see us.

4/10 Scarso

Maria E

Viaggio di coppia
Non mi è piaciuto: Pulizia
A/C descompuesto
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 5 mar 2024
Good Morning Maria,Thank you for choosing to stay with us during your recent trip. We're disappointed to read about your experience and offer our sincere apologies for any inconvenience you encountered in your room. Your comments have been duly noted and will be looked into further. We appreciate your feedback and wish you safe travels ahead.

10/10 Eccellente

Kathy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for enjoying Palm Springs. Very comfortable.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 5 mar 2024
Good Morning Kathy,It was such a pleasure having you as our guest recently! We're delighted you were comfortable during your stay, and we hope you took full advantage of the convenience our location affords our guests. Thank you for your perfect rating, and we hope you return soon!

8/10 Buono

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location for walking...
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 3 mar 2024
Good Evening Gary,Thank you for staying with us at Hyatt Palm Springs and taking advantage of our prime location with a leisurely stroll. Your patronage is greatly appreciated and we look forward to welcoming you back soon.

2/10 Terribile

Thulasi

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Worst Hyatt ever. Our room's trash wasn't taken out, there was a used wet towel in the bathtub, a used soap on the bath counter and puke smell on the couch. Dingy rooms and dirty place. Reception staff is good.
Risposta di General Manager, il giorno 22 feb 2024
Good Morning Thulasi,Thank you for your feedback. While we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about cleanliness. We recognize the need for a fresh room, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodations.

4/10 Scarso

Karmyn

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This property is in a great location, however it is in great need of a renovation. I paid over $500.00 for one night and I did not have any wi-fi in my room and the AC did not work. There is a restaurant/bar downstairs but the room did not have any literature regarding the menu or hours. I would strongly not recommend staying here.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 22 feb 2024
Good Evening Karmyn,While it was a pleasure having you as our guest, we are sorry you had a disappointing visit. Please know your comments about our accommodations are important to us, as we always want our guests to have a perfect visit. We are continually working to improve, and hope you'll give us another opportunity to welcome you back and impress you further.

6/10 Soddisfacente

Brett, Ventura

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Rooms need some help. Great downtown location would expect better. Patio furniture needs to be replaced.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Good Morning, Brett,Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear you appreciated our downtown location. Your satisfaction is paramount to us, and we'll definitely address the areas you mentioned, particularly the room and patio furniture. Your feedback helps us improve. We look forward to welcoming you back soon and are committed to ensuring a more enjoyable experience next time.

2/10 Terribile

Jim

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Run down
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Good Morning Jim,Thank you for your honest review. We sincerely regret to learn of your disappointment. Your concerns will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Palm Springs.

8/10 Buono

Mario

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
I liked that it’s downtown Palm Springs.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Good Afternoon Mario,Thank you for your review! We're thrilled our central location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here, and we hope you return soon!

6/10 Soddisfacente

Timothy, Las Vegas

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Booked a "Junior Suite" with 2 double beds at this property on a Wednesday for arrival on that Friday. After a 4.5-hour drive from Las Vegas, we arrived around 7pm. We checked in, took the key, and went up to our room. What a sad surprise! The room was small and uncomfortable. Definitely not a suite and arguably not even as large as most roadside motel rooms. No chairs or place to sit. Just beds and a bathroom. Not at all what we booked. I immediately returned to the front desk, and I was very disappointed to be informed by the staff that the original room we had booked had been given away to another guest, and that the only room available was going to be a "Parlor Room" because they were sold out. As we had been traveling all day, did not have the energy to look for another property last-minute, and only in town for the weekend, we accepted. This review is 3 stars only because I feel the front desk tried to the best of their ability to rectify the situation. We were offered free breakfasts and free drinks at the bar. She also informed me to call Expedia for a refund. I called Expedia, and after all was said and done, I only ended up paying half my original rate. Breakfasts, resort fees, parking, etc were all comped and there were basically no additional charges put on my card. However, this was never about the money. I booked the room specifically because it was a suite, because we had three people in our group and wanted space to breathe. Definitely did not get that.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 13 feb 2024
Good Morning Timothy,We sincerely regret to hear about the disappointment with your room allocation upon arrival and the discomfort this caused your group. It's encouraging to know the front desk staff made efforts to address the situation with compensation. We understand the importance of meeting our guests' expectations, especially regarding room types and space for comfort. We appreciate your understanding and hope to have the opportunity to better serve you in the future, ensuring your stay is nothing short of what you booked and expected.

10/10 Eccellente

Douglas, long beach

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved that it was walkable to everything. The staff was friendly and my stay was pleasant
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 12 feb 2024
Good Morning Douglas,We're delighted you had a pleasant stay with us! Providing a friendly atmosphere and convenient access to nearby attractions is one of our priorities, and we're glad it added to your enjoyment. We look forward to welcoming you back to Hyatt Palm Springs for another pleasant stay!

6/10 Soddisfacente

Lionel

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Getting sheets for our pull out bed took a very long time. We also had to walk down an hour later to check on the roll away bed that was promised in 10 minutes.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 6 feb 2024
Good Morning Lionel,We are very sorry for the lapse in our service during your visit. What you have shared is not typical, but we assure you that we will follow up and seize all opportunities for improvement. We look forward to earning your five-star approval the next time you visit!

2/10 Terribile

Taryn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I stay in 2-3 hotels a month and this was by far the worst experience I’ve ever had. It was disgusting and poorly managed and was so poorly maintained that We had to leave at 1am to find a new hotel. We have requested a refund from the Hyatt. For $550 a night I expect better.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 6 feb 2024
Good Afternoon Taryn,We greatly appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team will be sure to look into your comments further and make improvements where necessary. Thank you, and we hope you will consider giving us another chance in the future.

2/10 Terribile

Krystian

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Grosses room I’ve stayed in
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 6 feb 2024
Good Afternoon Krystian,We're sorry to hear that you didn't have a good time with us, and we apologize for any cleanliness concerns during your visit. This matter is incredibly important to us, so we'll be sure to discuss all of your comments internally and make improvements where necessary. We hope to see you again soon.

2/10 Terribile

Kathryn

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024

8/10 Buono

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Centrally located.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 2 feb 2024
Good Morning,Thank you for visiting Hyatt Palm Springs. We are glad our hotel's central location met your travel needs. It was a pleasure having you stay with us, and until we see you again, safe travels.

2/10 Terribile

Edward

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had to change my room 4 times. The first time there was green rusty mold in the bathtub. The 2nd time there was no chair to sit in the room. The 3rd time part of the sofa sectional was missing. The 4th time they wanted to put me in an area down a weird dark hallway that was not suitable. It felt unsafe. Also the cable was out of service in the hotel. So therefore, no TV was available. The staff have their kids running around the resort which is extremely unprofessional.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 2 feb 2024
Good Afternoon Edward,Guest feedback is appreciated, and while we are pleased you chose to stay with us, we regret that some aspects fell short of your expectations. What you have shared is a poor reflection of the standards we adhere to, and our team will work together to address your concerns accordingly. Please accept our sincere apologies. Should you travel back this way in the future, we would be grateful for another opportunity to show you how we have improved. Thank you, and safe travels.

6/10 Soddisfacente

Cesar

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
There is no valet and you have to park in the back of the building, so just know kind of sucks when you get there really late at night and you have to walk
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 2 feb 2024
Good Morning Cesar,We appreciate you sharing your feedback about our parking options. This will be kept in mind, and we hope that you were able to settle in quickly after your long day of traveling. The next time you are visiting Palm Springs, we hope you will consider staying with us again.

8/10 Buono

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Odet

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best of the best
Best location, best service I been going Hyatt Palm Springs for a years and ever time enjoying stay there
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 30 gen 2024
Good Morning Odet,Thank you so much for continuously choosing to stay with us at Hyatt Palm Springs. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location. As always, the pleasure was all ours, and we can't wait to welcome you back.

10/10 Eccellente

Johnimarie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s excellent, and we love it
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 30 gen 2024
Good Evening Johnimarie,Thank you for choosing Hyatt Palm Springs and for taking the time to share your lovely five-star review. We are delighted you enjoyed your stay and look forward to welcoming you back for another memorable visit.