Good morning,I sincerely thank you for taking the time to share in detail the issues you encountered during your recent stay with us. Your feedback is extremely valuable to us because it helps us identify areas where we need to improve to provide a better experience for our customers.We fully understand your disappointment regarding the upgrade offered in place of the triple room you had reserved. The renovations we have undertaken have indeed resulted in a change to our room range, and we sincerely apologize for any inconvenience caused.I would like to assure you that your comfort and satisfaction are our top priority, and it is with this in mind that we have made the decision to offer you a superior room to the one you initially reserved in order to compensate for this inconvenience.However, I understand that this solution did not fully meet your expectations, and I am committed to doing everything possible to improve our service and prevent such situations from recurring in the future.We sincerely appreciate your feedback as it helps us identify areas where we can improve. I hope you will give us another chance to offer you an experience more in line with your expectations during your next stay.Once again, I sincerely apologize for this situation, and thank you for your understanding and patience.Sincerely .