Dear Itay,We thank you for your review, and take note of it.Unfortunately, we will not accept the refund.1.As mentionned,we do not have AC into our residence, you ask the reception on your arrival date that you needed a fan and it was provided to you as we automatically manage to put them in the rooms of our guest.2. your booking was a 9 nights booking and a free cleaning is included and wasn't paid or even add on your room bill. cleaning is planned every 7 days and as we check our book it was asked 2days after arrival 3.We had a very low activity and a changment of room (upgraded) was possible as you mentionned in your review that the shower was broken but not at the front desk.4. Parking lot wasn't fully booked as you said again we do not even had more than 6 car on the 15 lot available. We use to open the gate for guest now because somes of them leave the hotel with the remote.The managers never said that points noted wasn't true.